I wanted to take a moment to recognize an outstanding employee at Starbucks, Jane, whose service deserves to be acknowledged. From the moment you walk in, Jane brings an energy that is both welcoming and genuine. She went above and beyond to make myself and others feel seen and valued by including us in trying out Starbucks' new drip coffee. She elevated my experience this morning in a way that feels rare and meaningful these days in fast paced service and hospitality jobs. It's clear that she takes pride in her work, and that pride reflects directly in the quality of service customers receive. Her genuineness did not go unnoticed with me this morning and I strongly believe she should be recognized by her leadership for the impact she has on customers. Clearly, this Starbucks location has a wonderful team and was a very nice environment to come to as a guest. As for my order today- my specific iced espresso order was made to perfection and I loved my sweet personal noteThank you for a great experience today! read more

Happy vibes emanate from this SBUX, but it's not designed for lingerers. I stopped by with our teen as we had 20 minutes to kill before her volunteer shift at Lindsay Wildlife Experience nearby. After purchasing our food, we realized it was too cold to enjoy it outdoors (they have no indoor seating), so we ate in the car. The bathroom is clean and doesn't require a code, and there is plenty of parking in the lot outside. read more

Starbucks - Interior - no seating. - Coffee & Tea Near Me - Walnut Creek, California

See all

I order a Lavender Matcha, it looks tasty by the posted picture so I ordered one. I like that it wasn't sweet but it didn't have much of a Matcha taste and that's what I was hoping for. read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

I understand that this location is primarily for people that pre-order. Just a small business suggestion here. Perhaps having a system that makes it look like you give one flying f about the customers who walk in and have already paid for your services. Totally ridiculous. I this unfortunate scenario on management slightly more than the employees. Please figure something else out. I've come in twice in my 12 years going to the gym located in the mall. First time sucked. Second time I just laughed and left sans breakfast sandwich. Fooled me twice. Shoot. read more

On a nice, rainy, mid November day I decided tk treat myself to a nice Short, dry, double cappuccino so I stopped by a lovely little Starbucls on the way home.... What a pleasant place! Christmas music, lovely interior, bustling with people coming and going, all sipping on their hot little treasures. First of all, my cappuccino was made perfectly - not with milk, but foam! And the lovely lady helping me, her name was Jane, made my day with her smile and efficient manners - she even gave me a quick taste of their new Xmas bland (I guess she saw me eye balling the bag of beans). Need more like her! But the entire crew and the whole little stop hit above my expectations. I had to sit down and write this note. Come on by, tell em Tony sent you! You won't be disappointed. read more

Starbucks - New Starbucks Blond Blend. Marvelous. - Coffee & Tea Near Me - Walnut Creek, California

Amazing neighborhood Starbucks. It's been in the neighborhood for years and so many loyal customers.

The worst Starbucks in the Bay Area not clean, bad customer service no loyalty and I would not go there because all the police go there because they are so rude and the drinks are horrible. Do not visit read more

I love this Starbucks! They don't have indoor seating instead they have plenty of outdoor seating. The clover vertica brews each cup of coffee fresh. Whenever I go they always have my coffee ready before I get there. Staff is also very friendly too!! read more

I love this store and all the people working there! Everyone is so sweet and kind. They make the best drinks and food. After this store I am always disappointed if I go to a different store. Love them! See ya'll soon Love Stephanie ONE read more

I won't be coming back to this Starbucks. No pleasant way to start my Saturday morning. As I walk in the young lady making coffee made eye contact with me she looked miserable and angry didn't even acknowledge me, So OK I get it sometimes we just have bad days. Still very disappointing experience as I am walking in. On a positive note, an older lady who seemed busy did acknowledge me twice with "I'll be right with you," as I waited at the register to place my order. I continue to wait, which seemed to take a while, but again the older lady acknowledged me which made the waiting OK. However, when a young man finally came over to take my order he simply asked, "What can I get for you?" No eye contact with a very serious demeanor I felt like I was bothering him. Then he just said you can pick up your coffee on the other side. What happened to customer service. It seems like these young employees are not being taught the basics of customer interaction, and their appearance of the young lady making coffee added to the unprofessional atmosphere. Its just disappointing to see the decline in customer service nowadays. Putting on a positive face, regardless of personal circumstances or personality it is essential so customers have a pleasant experience. read more

Small Starbucks, so no indoor seating but plenty outside, wonderful when the weather is nice. Staff nice. Drinks always perfectly made as ordered. A small iced pistachio latte was $6 plus, but coffee beans are on the rise so understand. Always a nice treat! read more

Stopped by to grab bean coffee (my wife's favorite is blonde espresso roast) from Starbucks so thankful Arnold then made an exception and sold me a few bags even though it was near closing. Nice to see employees make customer focused exceptions to rules. Helped that I was the only customer at the time. Thanks again for letting be a coffee hero! read more

Starbucks - The all important beans for the morning Java. - Coffee & Tea Near Me - Walnut Creek, California

There aren't too many food options within Palos Verdes Mall. You've got a Thai food restaurant, a pricey burger joint, a store that's been advertising that a taqueria is supposed to be going in there for the past 2 and a half years. And then there's this Starbucks. I can't really say that there's anything glorious about this Starbucks compared to all of their other locations. But, I'm happy that it's there for me when I'm craving before my visits to the Beauty Lounge. It's always clean. They're always prompt. There's always a place for me to park. The staff is nice. They've never screwed up my Chai latte and I'm so grateful for that. In a shopping center where there really isn't much to begin with in terms of restaurants and coffee shops, it's nice to know that I can always count on this Starbucks to be there for me. When I'm in the Palos Verdes Mall, you best believe that I'll poppin' by this Starbucks for my regular drink fix. read more

See all

I discover a Starbucks in Walnut Creek. I wasn't expected to order a drink at this location but I needed to use their restroom since I had Kung Fu Kitchen. I never heard of Palos Verdes Mall until I discover the place from Yelp! It is a nice location to walk around. This Starbucks location is nice. It is located in a nice shopping center up in the hills. Outside tables to sit down and watch people shopping in the center. I had good service at this location. They allow me to use their restroom after I mobile order my drink. read more

Starbucks - Tea Time - Coffee & Tea Near Me - Walnut Creek, California

Popped in for my beloved iced Americano this morning. Always consistently delicious no matter which Starbucks I visit. Anywho, the lid on my Starbucks to go mug broke last week. I asked if they sold just the lid since my mug was fine. They said no BUT gave me one off of an existing one! I mean...WOW! Made my day! Thank you again Cassandra and staff. I really appreciate it. YTB! read more

The drinks are ok. I ordered a black iced tea lemonade with sweetener and received just black iced tea. The girl at the counter argued with me. The customer service is non-existent. And there is seating outside and none inside. I wish there was seating inside because it would be good for those hot days of summer. Not coming back. read more

Really customer service friendly. Melissa went above and beyond to cater to both my request which were not required of her. She even patiently read the ingredient list for me. Derreck was really friendly as well. read more

See all

Love the convenience of the mobile app. Always clean and staff quick to greet as patron enter. I would give 5 stars yet what's the point of alphabetical columns if the staff doesn't use them. read more

Anyone else need their morning cup of joe to really wake up? My husband and I enjoy our morning coffee stop on our way in to work. We have tried multiple Starbucks and none compare to this one. Starbucks used to be known for their bright and cheery staff, leaving cute notes on the cups in the morning, always happy and playful. I have expereinced this much less freqently in the recent years and have even wondered if they had made changes to their training process. This location changed my mind, I think it comes down to the store Managers. You feel a difference walking into this Starbucks location. My coffee is always made perfect, regradless of which employee makes it. I always here a good morning and a farewell. This is training and quality hiring. So Kuddos to the Manager and their amazing Team for having the Best Starbucks location in all of Contra Costa County! read more

I am a huge fan of this location. Friendly staff and great service. Any city may provide you with a large number of Starbucks on every other street corner. What makes a difference between them? Simply put- The staff. I'm not sure if I'm considered a "regular", but I swing through often enough that I'm recognized by the people working behind the counter. When I'm greeted pleasantly and treated respectfully, I notice. This location has a great crew.* *To Starbucks management: Many of my coworkers noticed the outlier for that year or so, glad she's gone. That's all I'm gonna say. read more

This Starbucks, located in the off-the-beaten-path Palos Verdes Mall, is on Pleasant Hill Road between Withers Avenue and Diablo View Rd. Our family stopped by here on a recent Saturday afternoon after a refreshing hike at Briones Park, being pleasantly surprised we could find a Starbucks only a few minutes away. This Starbucks is more your traditional, local coffee shop. Situated in a nice neighborhood, in a quiet mall with ample parking, this Starbucks had us on its side from the start. We were greeted with friendly and quick service, and found a table to enjoy our well-made coffees. This is a rather smallish Starbucks: I counted six tables and a couple armchairs indoors; there are also a few outdoor tables. Still, there were available places to sit this mid-weekend afternoon. They are not open very late - holiday hours were in effect when we visited and some days closing time was around 5 PM. Although many Starbucks in the Walnut Creek/Pleasant Hill neck of the woods are bustling places located in high-traffic areas, if you are seeking a quieter alternative, this might be just the place. read more

See all

Literally waited 10mins for a breakfast sandwich. Friendly service compared to other locations, but if you need a warm breakfast quick, this probably isn't the place to go. read more

The hours of this location are so unpredictable. I don't know how many times I've come here for coffee and they're closed early. It's really frustrating especially when there isn't else nearby. read more

I have to admit that I didn't like this Starbucks (near me) for years, but they're conveniently located so I go sometimes... They've done well. The manager is great, and the current staff seems nicer than previous staffs. Keep up the good work! read more

This starbuck is on the small size. the clientele is unidimensional (all white) and all women in the early afternoons. service was passable. server didn't ask if i wanted room for cream, she just assumed it and left room for it. pour: middle roast (1.95) -bold, a tad harsh., looked for half/half for a couple minutes. -no one asked me what i wanted -finally had to ask. it was in the refrigerator. -coffee with the half/half tasted very good ala latte. drips: -no close better to starbucks -must navigate traffice lanes to get here (ala frogger). read more

Came by this morning with my 3 year old daughter to pick up my mobile order. While picking up my order, I asked, "Are you guys getting red cups for this Thursdays Red Cup Day?" The barista stated, "I don't know." As I was walking away, the male barista next to her stated, "I don't pay attention to that s***!" to the female barista that gave me the drinks. read more

Lowest on the planet and it's smell s of sour milk !! These poor employees are soo lost .. I waited so long ! When taking my order they didn't even asked my name. Long and behold:( my coffee and breakfast item was ready, BUT because I did not hear my name ! It SAT :/ I will never ever go to this Starbucks again... I think, the old place was just fine .... Off with the new ... back to the neighborhood, just fine !!!! read more

Quick super friendly customer service. It's a smaller Starbucks but they have an ample amount of seats outside. I love the fact that they had a ton of pastries / cookies available in the afternoon. My drink was delicious and I got it super quickly. read more

Starbucks - Coffee & Tea Near Me - Walnut Creek, California

See all

The people are very friendly and bend over backwards to help customers. Five stars! Inside dining area is cramped and noisy while outside is usually not maintained and dirty. Seems like the neighborhood likes coming to this location to catch up and say hi! Location in Palos Verdes Mall also has a Lunardis! read more

Staff is so cold and unfriendly. No eye contact and they act like they don't want any customers in the store. HORRRRIBLE customer service.

I often order the Iced Cinnamon Almond Macchiato, very tasty and my favorite here at Starbucks. Small location inside the local shopping center but usually pretty fast in making my drink. read more

It's a chain. Their coffee is all the same. Kinda lame. Little game. Ya feel me? read more

Did you know that Starbucks has Caramel Apple Cider?! Yes! I had no idea, until I came in today looking for a light alternative to coffee or tea. Marissa, the barista, made a deelicious Caramel Apple Cider! She told me that it's her favorite drink. She makes it different than other baristas because she squeezes the caramel onto the sides of the cup to allow the caramel to blend into the hot beverage. If it's on the top, it just sinks down to the bottom of the cup. She also mixes it all in the pitcher, to make sure the drink blends well. I took a sip when she was done customizing my order. YUM! If you want Caramel Apple Cider, make sure you go to this location, and make sure that Marissa, the barista, makes the drink for you. Happy holiday drinks! read more

I've experienced better customer service for sure. Just visited today. I ordered 2 black iced teas, unsweetened. 1 with water, 1 without. The cashier seemed preoccupied laughing and giggling with the other female barista so that may have been why my order was wrong. Walking out, I tasted both teas and they were sweetened. Walking back up to the barista, I politely said, "the order is wrong, both teas are sweetened, I asked for un-sweetened." The short dark-haired barista, with glasses made 2 fresh teas. When she didn't apologize, I then felt bad and said, "sorry". Stupid habit of mine. Obviously she didn't have the habit to apologize even when she was wrong. Without looking at me, or offering a smile, or "sorry", she half-hazardly set down my drinks and turned away. Didn't bother identifying to me which was with water or which was without. Still, I said, "have a nice day"....when I should have just asked for a refund and walked out due to her surly, unfriendly and customer "un-service" behavior. She belongs at the post office or dmv. 1 star for her. 5 stars for my nice, customer-service attitude. Jeez, maybe I should have helped myself to the tip jar? read more

Always surprising to me to find an unreviewed Starbucks. This place is in the quaint Palos Verdes Shopping Center that is under perpetual construction. This Starbucks takes after its shopping center with it's quaintness and design. It feels comfortable in there, but has the whole register-at-the-other-end-of-the-store-which-makes-lining-up-weird thing going on. read more

Small in size, but quick in service. The tables and seating are limited, best to just get your drink and hang around outside. There's plenty of parking in this shopping area, I have never needed to compete for a parking spot. Overall, no major issues, and service is spot on read more

Starts are only for the staff - Literally the nicest you'll probably ever enounter. Funny how something like remembering your name and drink order can totally make your day (although only one girl remembers mine...but she's so nice and I see they remember others so the all get credit :) Speed - this is why they don't get a 5. Not always, but more then once a week (I go daily), the slowest startbucks I've ever been to....line, no line, if one guy is behind the counter or on bar I know I'm in for a long wait. The funny thing is I get the impression he might be the manager....I totally don't get it. read more

Always clean and friendly! On the smaller side of shops but you can appreciate the laid back, calming atmosphere. It's nice and cozy. I'll be back! read more

Recieved a caramel macchiato with no coffee/espresso in it? Not the first time this has happened....why is this so difficult? Its milk, caramel and ESPRESSO...so yeah awesome I have a hot cup of milk with caramel in it. read more

Alert! The Starbucks app is NOT secure! Not only has $$ been taken but 'points' as well. Alerted them and was dismissed quickly. Very disappointing as I am a fan. Poor customer service is first sign of demise of company. read more