Don't come here! Saw roaches crawling on the pickup station this morning!! I came in to get a protein box, double shot espresso, London fog tea latte read more

I come to this location about almost every day and everyday I get the same straight face with no emotion whatsoever. There's really only a hand full of employees that I enjoy to see when I do go in but for the rest. The rest are honestly just a bunch of miserable children working away their lives at a business they don't care to work for. Which in my eyes is the worst. If you don't like working with the public or needing to have a customer service "poker face" don't fucking work at a Starbucks unless you want to piss off customers. No one needs your shitty attitude, ppl come here for only a hand full of things. Coffee, WiFi, water, food etc but all I leave with is a nasty face because I'm holding in my nasty behavior from lashing out at these fucking turkey dicks. I'm really not one to make a review like this or to even pull the "can I speak to your manager" saying but if that is the only way to get these fucking ppl out of there or get there shit straight then so be it. read more

I have been getting my coffee and occasional espressos at this location for the past five years. The place is usually busy and the staff always make your drink in a timely manner with a smile! I also started getting my lunch at this location. Their kale salad is fantastic. Thank you for a great service. read more

Worst Starbucks ever. The manager Lauren does not even listen to what your requests are unless you speak to her like she is the queen of England. We is way too sensitive for the manager position. Many customers ask her about the Wifi seating that she motivates homeless to sit at for 4 and a half hours. The very next day the same guy is there smells very bad. I just threw my drink away and left it at that. She is very Easley offended by colorful words and take them personal. After you apologies about how things may of come off she drills you as a wounded duck. After I requested something of her she was so involved with what was not directed towards her and we so focus on that. She did not even know what my request was because she was busy trying to play victim instead of manager. Smells bad in here and and very dirty. The floors are dirty and the restrooms are worst. I would rather go to peets or coffee bean. Other than the manager, all of the rest of the employees are ok. She needs to work at a church or something. read more

another starbucks this was not my favorite one the place was packed, and the employees looked disorganized and the layout of the store felt werid as everyone had to go trough a bunch of people to get trough but the coffee was ok its right off of van nuys blvd on burbank in a corner of a little shopping center easy to find and visible from the street read more

I've never been treated with such disrespect and attitude as I have with with my recent experience at this Starbucks. I'd rather drive 20 minutes into Burbank and go to a Starbucks that has kind workers than deal with these people again read more

Diego, Stephanie and Anna are amazing. Always curteous always nice. Tough busy location. But they are fast and friendly.

Okay, so I came to this starbucks earlier today because it's on my way to school, and they suck!!! The customer service was the worst I've ever received at any starbucks I've ever been too. I ordered an iced coffee and I usually order my coffee with milk. Well they forgot to put milk in my coffee so I asked if they could fix it. And they just simply pour milk in the cup but now it's no longer coffee with milk. It's milk with a splash of coffee. Gross. I come here coffee not milk!! So I ask them to re make my drink and of course they're rude. And now instead of making my drink themselves. They hand me my coffee with milk on the side and say to me "we left some room in the cup so you can decide how much you want" like really?? If I wanted to make my own coffee I can do it at home!!! Not come pay for you to hand me milk on the side. Ugh. I was pretty upset at this horrible experience. Never going back! Stay away!!! read more

I felt like I was in Philadelphia today. I was in the restroom for less than a minute when someone knocked. I knocked back, then within 10 seconds, a lady screamed from outside customers are waiting and asked if everything is ok. I got quite upset and as I stepped out, I saw it was one of the female staff, and there was a police officer right next to her. I have no idea if that cop rushed her. I did realize on my second restroom visit... as I was heading out, I couldn't really hear much beyond that door. Things were quite loud, music, chats, etc. That still does NOT make things acceptable as staff should know it already. She should have waited at least 1 minute. Urinal to door is NOT within arm's reach. Everything else including coffee was good. That staff simply needs more common sense. read more

Worst service. They ALWAYS forget my order. I have to constantly remind them. Never coming here again.

Far too crowded. Very small store. Don't count on ever having a short wait there or finding a place to sit. I quit going there a long time ago. read more

My neighborhood location.easy parking, small shop by has patio outside. Lines get long on the mornings. Pretty busy throughout the day. Love the staff and of course the coffee! read more

This is one of the better Starbucks close to my studio. I like being able to order on my iPhone and pick up when ready. The parking lot is usually full, but the lot in back has parking. Never had a wrong or bad order. Staff is friendly. read more

The staff at this small Starbucks always seems A-OK to me. But this is one busy location. It's fine if you want to get something to go and you don't mind a few minutes in line (they keep it moving pretty well). But I've never, not once, found an open table here. There's a lot of demand for what seating there is, so don't come expecting to park yourself in a chair and enjoy your coffee. read more

2 days in a row I ask for my usual coffee based drink Carmel cloud drink and there out of the foam to make the cloud or what ever,come back the next day and Ofcorse this Starbucks can't get there stuff together and still dose not have the drink , the problem here is when you walk in and look at the menu it's the two biggest pictures of coffee they have smack in the middle it's like a 2-3 foot picture of two cloud drinks they sell, I manage a food truck if I run out of product such as let's say our most ordered item on our menu a fried chicken sandwich, that make the brand look bad that makes me look like I can't manage what I'm doing or the biz, and the problem here is that star bucks makes so much money but yet lacks consistency due to who they hire to manage, when no one wants to take responsibility that's when you come in and clean house bring in people who want to make so money and appreciate the opportunity of working in the service industry, complete waste of my time going to this location read more

As an employee at this particular location, I have to say that reading these reviews is refreshing. I have worked for Starbucks for 4 1/2 years and at over 30 different stores ranging from all over Boston, to Denver and out here to California. Every store has it's challenges, but since moving out here, this store has been the greatest challenge yet! It is indeed one of the smallest Starbucks' I've not only worked in, but seen, which makes our morning rushes very... interesting! We are the busiest store in our district, and yet we have the lowest customer voice. For those who are regulars, we appreciate you, and do our best to make this quaint location feel like another home to you. Our staff is very close with each other, which makes working here very manageable. Because we are so busy, it's often times overwhelming, and a good flow of efficiency and good moral among workers can easily be shaken by a single rude customer. Speaking for my fellow employees/friends, we love working here and even love serving you your coffee. We work very hard to keep this busy store a place where people want to come back to, and we appreciate your praises, and even constructive criticisms as it helps us serve you all better. Thank you again for all these reviews, and I look forward to seeing you in our store again! read more

First off i dont even like coffee but their blonde latina barista is to die for. Most of these reviews come from the snooty bitches and pricks who make their own life so miserable that they have to leave a negative review on starbucks employees who are barely above minimum wages. Note to those....drop the bitch face ladies and take the dick out your ass bros. Its just a cup of coffee. read more

surprisingly not as clean as i expected ... and the location is kind of confined ...

Service was great! However it's always freezing in there. You better wear a snow jacket every time! Also it's very small and cramped which doesn't make sense for such a popular area. Lastly the bathroom is disgusting! You walk in and there is literally black smudge and dirt all over the floor and dirt on the toilet seat not to mention used paper towels everywhere. I thought I was going to get a disease just standing in there breathing the air! Listen and listen good. If you just have to use that bathroom, pull your pant legs up, hover over the seat and don't touch anything except to wash your hands!! Yuck! #warzone read more

Always an awkward experience visiting this location. 1) Cashier didn't understand "Mocha Latte". He insisted I can only get a Mocha or a Latte. More cashier training please. 2) I agree w/ "small space". When you walk in, it feels like you're crammed in on top of each other. 3) No receipt given bc they ran out of paper completely. What kind of business runs out of paper? Invest into Square if youre going green. read more

This Starbucks has great service. Everyone that I have come in contact with when ordering here has been very nice and rather charming. The drinks and food are standard Starbucks material and the only negative thing I have to say about this location is that the parking is limited being that the Starbucks is located next to a bunch of other stores in a strip mall. Overall if you need your Starbucks Fix and a friendly encounter, stop by this location. read more

I'm glad that there's a Starbucks in this area, but I don't know how often I'll be going to this location. The staff is not as friendly as other locations, and it seems a little unorganized. The parking is horrible as well, it's so hard to find a spot! On top of that, there is always a long line, and a ton of people hanging out. I know, I know, it's a coffee shop, what do I expect. But this Starbucks is just exceptionally busy, and the line doesn't seem to move. I think i'd rather go to Coffee Bean across the street! read more

This is one busy location. I usually stop here on my way home after seeing clients in the Van Nuys/Sherman Oaks area. The crew here seems to have it together. Try a Grande Mocha Frappuccino, with an add shot blended and whip cream! read more

This place is tiny, and always has a line, but I continue to come because of the customer service. I work very near and have always been treated great. What really left me in awe was when my co-worker and I went for a run and on my way out of the cafe and to my car I placed my caramel machiatto over my buggy (not smart being that its round) because I had too many things on my hand, my drink of course falls over and I hadn't even taken a sip yet. It all fell to the floor and I went back in to buy another one, when I told the cashier what happened as I was about to pay she says "its on the house" and made me one very quick and free. They are all very happy all the time and though it will take somewhat long to get your drink I like this starbucks. read more

This is the best Starbucks I've ever been to. The people who work here are amazing, they really make it feel like a local coffee shop instead of an anonymous chain. Liz RULES, Albert and Anna and all the rest are awesome, and coming to this location is what gets me through the mornings a lot of the time. Starbucks please give them all raises! read more

Long line, slow staff, drink order messed up...

Staff is helpful, but not really sure how they could get a 5 star review. Its a chain coffee shop, there is little that is done to go above and beyond. nothing particularly wrong with this place. parking lot is always a pain. read more

Too busy to be great & small... Freezing!!! But still great service, coffee & food. Sherman oaks could use another Starbucks or drive thru!

Great staff awesome drinks decent prices always a good vibe. I would rec the java chip

Very amazing costumer service Sara has. Very friendly, made me feel welcomed. Thank you

Great location! Don't try parking in the front, but plenty of parking in the rear lot. The staff is exceptionally friendly especially Giselle, Dana, Anika, Astrid, and Tricia. Knowing that this is one extremely busy store they give it their best to be courteous and amicable with customers. Overall great spot for your morning cup of joe. read more

Regular Starbucks... but as a physician, here's one note to the manager: If your bathroom is not open to the customers on any given day, please at least spend $5 for a big bottle of Purell to keep near the cream and sugar. Hand hygiene before eating is really important to stop the spread of cold/flu/gi bugs, but if there's no option to clean hands, the average customer won't. I asked, and was told there was no sanitizer available... changed my order to "to go." read more

I love this location. Everyone is awesome except Giselle, Kayla, and Mike. They have such dry service and always stare at you like you have a load of crap on your face. The only thing I don't like is the old Phil Spector looking lady that comes in night and complains the noise even though it's never loud. Beware of her, she's crazy. read more

I would give this location a 5 if it wasn't for the CRAZY parking lot.! I have to be super cautious because people do not pay attention. BUT the staff is nice and even though they fill up quickly they get you out pretty quick. And it's ALWAYS right! Great job baristas :) read more

The closest Starbucks to my house, so I occasionally make the mistake of going there. They rarely call out names of orders when throwing the food out there. They just toss it on the counter and everyone waiting goes through it like hyenas at a kill. This has boned me several times now, as my sandwich or coffee gets stolen by someone else, or its sitting behind the counter for 15 minutes congealing. And when you say "Hey, here's my sandwich" they look at the computer and say "Oh, well, we made it." Like, I'm supposed to order another sandwich when I didn't get my first? Too bad we failed to serve it to you? Wont return. read more

Everyone has "their" Starbucks. Well, this one is mine. They know me by name and always greet me with a smile. Yes, it is true that the sitting area is tiny and they normally have a line out the door, but they are quick and consistent for the amount of business that they do in this store. Always friendly and welcoming. Thanks guys for your service, you keep me comin' back. read more

Great Starbucks location. There aren't really too many places to go to in this part of Sherman Oaks (this end of the 101) so finding a nice Starbucks helps. Service is nice and helpful - quick on the drinks. Customers there go in, go out, keep to themselves. Easy. One time I even saw Mike Shinoda drop in. Not relevant at all to this review, but cool either way. I come here often, and will keep going. read more

Great Location, service and efficiency ... others should use this as a model of how to run a Starbucks!!!

The parking lot was a bit full but other than that Caire was great and I thought the service was good!

Busy, but the staff is nice and the line moved quickly. Nothing special gets, just your typical Starbucks.