The employees are awesome!! Even though it's busy they make sure every complaint is heard! And try to make it right!

I have been here a few times over the years but somehow never wrote a review. This is a great location right before the 101 freeway entry. Located near Gelsons. Lots of parking, beautiful interiors, lots of seating, clean restrooms. Customer service is friendly here. Welcoming and fast service. I got myself an iced brown sugar shaken espresso and enjoyed it while driving to LA from the valley. Nice cold drink on this hot day. Lots of drinks to choose from and food items. I also got a few keychains that was surprisingly on sale ... makes a good gift to a coffee lover. I will be back again. Greta location. read more

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I love the layout of this Starbucks with two livingroom-like seating areas that are both comfortable and relaxing. The barista was so nice and I enjoyed her upbeat demeanor and quick preparation of my green tea. I could easily have turned this into a "man-cave" if I had my way... read more

Starbucks - Sitting area - Coffee & Tea Near Me - Los Angeles, California

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Lots of reasons to like and hate Starbucks. My reason for hate today is for the second time I asked for just water. I drop hundreds of dollars at The Bucks. The first time I was under thirsty duress so I succumbed to this "Karen's" demand that I had to buy something to get a free water. She told me I had to have my receipt from any store for the same day. Then a month later, the same "Karen" demanded to see my receipt to make sure it was from " the same day." "Karen" proceeded to tell me it was their corporate policy that the receipt while it was the same day, "had to be from the same store." Cheap biscuits or sons of fatherless children. Starbucks, why are you so cheap when you are making millions?? read more

Starbucks - Proof of purchase!! - Coffee & Tea Near Me - Los Angeles, California

It's a great location and I do enjoy going in after doing some shopping at Ulta. Love the chill vibe and the atmosphere. They keep the place nice and clean. The drinks and food were also good. My only issue was with the staff. They were a bit rude and just unkind. At first I thought it was just me, but my friend felt the same way. read more

I've been coming to this location for 8 years and Starbucks itself since 2004 and I've seen wonderful managers come and go to this once fabulous spot. My experience this week has ended forever my patronage of this location due to the absolutely horrific management. I am autistic and I went in to claim a comped drink order at the register that I was told was still redeemable at any time. I spoke to the manager on the phone a few days earlier who at the time was very nice and I explained what was wrong with my drink and she told me to come in at any time to redeem it. And when I came in to the store and tried to explain the situation politely she was hostile, dismissive, and I believe was targeting me due to my disability. I had also tripped on my way in to the store so she could have already made up her mind to target me intentionally. After telling her that I had spoken to a manager previously she rudely said "alright fine I'll make your drink just this once but don't let it happen again." I left the store and proceeded to cry in the parking lot but not before calling corporate and explaining how I was humiliated in my local store. read more

This is a great Starbucks. It's in the same parking lot as Gelson's so there's plenty of easy free parking. Huge plus. It has a modern feel. Nice layout. Super nice staff. Hey, it's a Starbucks, so you already know what they have, but this is a good one. There is plenty of seating indoors and out, clean, nice staff. Love it! It closes at 8:00 PM. Wish it were open later. read more

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I had a very disappointing experience with the manager, Tiffany. She was extremely rude and dismissive when I tried to address an issue with my drink. As someone who also works in customer service, I would never speak to a client the way she spoke to me. If this is how customers are treated, she should not be working in a customer-facing position. I have contacted Starbucks corporate to file a complaint. Her only position working at Starbucks should be taking out the trash, even that's a bit much for her. read more

Earlier Today, I called this location and Kat picked up and I let her know about an error and she was so nice, professional, and her customer service was on point! She even offered to remake my drink. Thank you so much, and the ambiance is the place was spotless! Thank you Kat and the rest of the Starbucks team for always showing up and showing out ! read more

I have never seen a starbucks with so many employees yet the service SLOW. On one occasion I came in and waited nearly 20 minutes for a iced coffee plain. I stood by the counter and the barista totally ignored me even though he knew I had been waiting awhile. Finally I asked someone else and they realized someone took my coffee. I get theyre busy but the attitude was super unecessary read more

Wanted to drop a quick review -- The location itself is convenient for our neighborhood, with plenty of parking, interior seating, and is always very clean. What really makes this location great is the amazing staff! They are really nice and do a great job of getting drinks out quickly. In my experience -- perhaps by virtue of being an easy repeat customer -- my drinks taste consistently great. read more

Pretty stylish warm earthy tones Starbucks with a friendly crew of Baristas, Shift Leads and Managers. This location stays busy in the Gelsons shopping plaza off Van Nuys Blvd and Milbank St, but has tons of room to spread out including high, long and low tables, a lounge area near the front and some outdoor seating as well. If you order online your drink can get buried among the masses so definitely check the labels. Parking is pretty easy in a huge shared lot... Not a Drive Thru location, but great health and safety practices in place not to mention that classic free Wi-Fi. read more

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The service was very good. The ambiance is good. The Cafe Americana was excellent. They have new furniture inside, definitely better. The interior music is a bit loud l think . read more

Pretty big location, modern decor, not the cleanest and with no outdoor seating. There's a big, buys parking lot near by! This location is a tad too busy for me especially during Covid or maybe I'm not used to Starbucks since we didn't visit a location in about a year or so. We needed to kill some time in this shopping here recently and my husband wanted to get us some refreshing Peach/Green Iced Tea he got in a downtown location a couple of weeks ago that we enjoyed. At the register we were asked if we want syrup in it. Too many questions nowadays, too many decisions! It's a chain, how about making it the same way everywhere? We mentioned we had one recently and they said they changed it and they make it with no syrup. We got it without syrup. Paid, got it, tried it and it was bitter and tasted like green tea too much! We went back and asked for the syrup, they have us a tad in a cup, we mixed it, still it didn't taste nearly as good as the SAME tea we got in downtown at Starbuck! Still bitter, too much green tea, not enough peach. It lacked that nice peach flavor, light and refreshing! I didn't love the customer service either, if you have to DYI then why do I go out and pay for things? This experience will keep me away from this chain for a long time now since they can't get it together to make their tea the same way everywhere! read more

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Excellent customer service, and very patient with me despite about to close. The team was excellent and even made items fresh despite being so close to closing. Thank you everyone for your hard work, I truly appreciate your service. Great job! read more

The coffee shop looks very nice!!! Everything is clean inside. I was there today at 11:30 and was upset. I scratched my palm and wanted to wash the wound, but the employee didn't give me the code from the toilet. They don't give the code if you don't make a purchase from them... I said I just bought coffee from another Starbucks, and showed cup . A girl manager came up to me and said it was their policy... read more

The Service: The staffs are very friendly & efficient. It is a popular store so could be a little bit crowded & wait time. There are 5-6 outdoor seating tables. The Parking: Plaza parking lot (Free) read more

I recommend to mobile order, it is a pretty busy Starbucks. So always be kind to your barista (: read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

I absolutely love this location! I went in today to start off my long weekend and Bridgette & Rosaline were so sweet and gave awesome recommendations! I'll definitely be back for the cleanliness, and amazing customer service read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

The barista proceeded to put his finger in my drink after I asked a question about the temperature. I was left with no words... I didn't even want a refund just wanted out of the building. read more

Starbucks - Me. What I felt after the incident - Coffee & Tea Near Me - Los Angeles, California

GM Elena and Lauren make this place feel like home. Electrical outlets help too. Place keeps getting better

What Can you improve? Attitude... I met a friend to have a coffee... we were deciding what to get, he got a call and we stoped talking about it... I needed to go to the restroom and when I asked for the code for the door the African American barista asked me if I already purchase something... so I asked, until place my order I can't use the bathroom... really? I totally understand that they do this because the homeless situation; they come and basically take "showers" in there... I get it... but to act that way with every single person is disgusting... it talks so bad about Starbucks in general... it's like until you don't pay me something you are nothing... really? I find it very harsh, as harsh as their coffee... she could ask if I was planning on order something or if I was meeting with someone... normally if you are meeting someone you wait for that person before you place your order... it's not my fault that she feels abused by Starbucks because she has to clean the bathroom... and as I said I totally understand the homeless abuse of the bathrooms situation but don't treat everyone with the same rule... I go to many Starbucks but this one needs baristas with different attitude... it's good that there are many many many other options to have a coffee and use the restrooms as part of their service... and with better coffee. read more

I usually don't review Starbucks locations. The experience I had here this morning just blew me away. First off, the store is ready for the Holidays. The decorations the associates wearing festive attire. The service was excellent despite them being super busy. They were calling out customer names that were next to get their drinks prepped, which I thought was super interesting. Makes the wait that more acceptable. They were just cranking out orders and everyone was working as a team and looked genuinely happy. This was at 8am, during peak business. I just want to recognize the leadership team here. It's obvious to me, they're doing an excellent job! From a very happy customer! read more

Why do I even pay for a grande if they're giving me tall portions? What if I would've ordered a tall would they give me a shot? This is the only location that does this. It's not an iced shaken espresso it's a latte. I have no problem with my portions at other locations. Will not be coming back. Waste of money. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Excellent service, the staff is very friendly, I really like the fact that if I ask for extra cream, the guys always do it to the maximum very satisfied)) you guys are super)) read more

Starbucks - Caramel Frappuccino with extra CREAM - Coffee & Tea Near Me - Los Angeles, California

I'm very impressed with how well they have adjusted to the regulations during the pandemic. I much more prefer to go in then have to order outside. There is no drivethru but you can always order online. Don't forget to get you pup a much deserved puppicino (they are free!!!) read more

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Love coming to this Starbucks, everyone is always very nice and my drinks are always done quickly. My absolute favorite drink is the mango dragonfruit refresher or a simple vanilla ice latte. During the day it's a nice spot to get some work done. read more

I walked in and there was a homeless person just sitting inside the whole Starbucks smelled like urine and body odor. I couldn't breathe and I just walked out. This is horrible please ensure your customers have a healthy and safe environment. read more

Came in today around 2 and have been sitting here for 20 mins waiting for my drink (a refresher). People have been waiting for 30+ mins. The team behind the counter seems to be arguing. Not sure what's going on by it's pretty bad. read more

Love this location. Friendly staff, great drinks, amazing vibe! Shout out to all the staff and also to Bri who made a bomb strawberry açai lemonade! read more

I love dogs at Starbucks and so do the employees so it's a great place to have your morning brew and dog fix!! I really needed my nonfat caramel macchiato this morning and it was made well by the barista. It's a chill place to hang!! read more

Starbucks - Maggie the Fox Terrier - Coffee & Tea Near Me - Los Angeles, California

Did a phone order since I was in the area. I saw my butter croissant and picked it up and keep waiting for my coffee and not realizing that my coffee was sitting there. It was made wrong and I didn't see it cause it was black coffee which I never order. I told the guy that my coffee needed cream and it was made wrong, he read the label and said "oh yeah". He was kinda hesitant to remake it but I guess he saw me starring at him and finally decided to remake it. He made it and I always ask for light ice and he put literally 5 cubes of ice, I took a sip and it tasted so horrible so I had to dump 1/3 of my cup in the trash and ask him to more ice. Terrible. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

I would give this Starbucks zero stars if possible. Super nice employees!! However, I purposefully avoid this Starbucks even though it is literally right next to my house because every time I get it it literally tastes BURNT. EVERY TIME. I haven't gotten a coffee from here in almost 5 months. I did today, BURNT. I'm so sick of it. I don't leave reviews anywhere ever. But the fact that this is a consistent issue blows my mind and forces me to do this. PLEASE go literally anywhere else. read more

This Starbucks has a amazing staff. They are always so friendly and work so hard. One Employee that always goes beyond is YURIKO SHE ALWAYS GIVES ME OUTSTANDING CUSTOMER SERVICE. THANK YOU SO MUCH. APRIL always has such a great attitude and always Very friendly. I work next store and I'm there frequently. Starbuck employees work so very very hard. They need to be appreciated and all deserve Something very special. Starbucks They all deserve a raise for all the hard work they do each and every day. Thank you all so much . Cindy read more

I haven't made any orders here yet but stopped by a few times with my group from class to study and work on assignments. The sole reason I won't ever support this location is the service, and especially the service within the 1 hour prior to closing. Let me provide a little background on myself - I have worked in numerous fast food restaurants over the years. I know when and how it is appropriate to clean and wrap up the end of the day. I NEVER yell across the restaurant, never become obnoxious, and never act as a rude idiot. Because that's exactly what these hooligans do at this location for the full hour prior to closing. 3-4 employees run around the store throwing trash cans around, loudly sweeping and banging the broom against the walls, dragging heavy objects causing screeching sounds, and yelling a countdown "STARBUCKS CUSTOMERS WE CLOSE IN 45 MINUTES . . . IN 30 MINUTES . . . IN 20 MINUTES . . . " and so on. Plus the lights going dim 20 minutes prior to closing, and bathrooms closing half an hour prior to closing. I don't know who the manager or specifically the night manager is, but if that's how they train these kids to work, Starbucks needs to really look into this. If there is no manager, then there needs to be one. read more

This might be the only starbucks which charge $1 for cup of water.. inside is very dirty.. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

This is honestly one of worst Starbucks I've been to. This is the closest Starbucks to me so I've been here about 4-5 times. Every single time they've messed up my drink. That's already disappointing enough, but to make matters worse, they're RUDE when I ask them to fix it! I've had a bad experience every single time here so I try to go further to a different one that is MUCH better with their customer service. read more

This will be my first review ever, and it's only thanks to the great customer service that Bridget brought to me and my family. Thank you Bridget for an amazing Mother's Day (it's because of you that our day turned out better). The drinks are refreshing and definitely rejuvenated our spirits. The place is clean and has a nice vibe. We recommend this Starbucks location for anybody living around the area or just wants to stop by for a quick cup of coffee or tea. The people here are amazing! read more

What a horrid experience I go in after month of not because of covid I want an eggnog latte but to my surprise not that there are out of but Not caring at this store ok FINE not FINE so I get pumpkin spice instead then Because I just had knee surgery and I sit an one chair touching nothing but my jeans I get yelled at I can't sit there I say I can't stand this long watting due to knee surgery they continue I say I am disabled they finaly shut up omg I am being generous by giving 2 stars read more

Went in to get some coffee and half way through my order the person taking my order decided to ignore me talk to her co worker who is also working to make coffee for others. After she finished talking with her co worker she did it again and intercepted me as I was trying to get the final order in. I forgot to mention that there where 6 people waiting in line for their orders to be done. read more