I love this place, but they are always out of regular boba and other popular things! Sometimes I go at the end of the day, so that is understandable, but come on, by 11am? There are so many flavors, but the experience is non - personal. You order on a machine, and never interact with a person! The young kids working are almost always on their phone, but that is understandable. The selection is wild - you can have anything you want! I often DoorDash because it is delicious, but I get no actual benefit from the service by actually being there. Go try it out for yourself and weigh the poor service with fantastic taste! read more

I love Cha time and love that they are opening many locations in Southern California. We saw that they were having buy one get one 50 off from July 1-31. It's only the brown sugar or mango so we got two small brown sugar light ice and we really enjoyed them! The service was good and fast. The ambience is nice, it's inside the Fashion Square by the food court. There's plenty of tables and also plenty of parking! Will definitely be back for this special. read more

Chatime - 16oz Brown sugar boba - Coffee & Tea Near Me - Sherman Oaks, California

This location is in the Westfield Fashion Square Mall in the food court. They offer a delightful selection of bubble tea, fruit teas and specialty drinks. Download the Chatime app!! Fresh boba made every 4 hours. Each limited-edition cup comes with a signature Chatime drink and a hidden collectible charm inside. Wonderful and helpful customer service from Yasmine. read more

Chatime - Coffee & Tea Near Me - Sherman Oaks, California

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I really want to love this place, I really do. The staff here is super friendly, but the teas always seem to be watered down. Milk teas are very light in color and barely have any tea flavor. From ordering to receiving it only takes minutes as they are quick. Tried them a couple times before and went back for their Charm the World promo to get their drink and plush - which is adorable. Sadly, the teas were a miss again. My kids love the slushies and smoothies so I'll have to try those next time and not a tea. read more

Chatime - Limited-edition Charm the World cup blind box plush for their 20th anniversary - Coffee & Tea Near Me - Sherman Oaks, California

Located in the Westfield Fashion Park Mall's food court, this was not hard to find. There is plenty of seating nearby. You order yourself using a kiosk. Wait time for drinks was about 5 minutes. We got the Jasmine milk tea and Asaam milk tea at $6.10 each. There was no note that this included boba so that was a surprise. Cup size was pretty small for this price, plus the unwanted boba. Both milk teas weren't that great, didn't taste like tea or creamy like other milk teas. I would not recommend. read more

Chatime - Jasmine milk tea and assam milk tea - Coffee & Tea Near Me - Sherman Oaks, California

I was accused of stealing a drink even though I payed by the owner. Ive bought from here many times the workers are fine but every-time the owner comes out she always makes problem. read more

1 minute read: We were looking for something to snack on, while on an errand to the Sherman Oaks WESTFIELD FASHION. We went to the second floor where several food outlets are, and decided to try Chatime. There were two young Ladies taking care of Customers. They offered to help us order, since were not too familiar with all the kiosks around. We ordered. I got a Mango Smoothie and I can't recall what Jocelyn got but it was very very good and it took the girls behind the counter,no time to fix our choices. We go there often (Westfield). Next time I'll try something else. read more

Chatime - Mango Smoothie - Coffee & Tea Near Me - Sherman Oaks, California

The entire experience is non personal. Which is sad. You place your order on a machine. The selection isn't huge. The flavors are very sweet (even if you order it 50% sweet) and the flavors are very artificial. It's just okay. Wouldn't recommend going back. Quality could definitely improve. read more

Chatime - Refreshers with coconut and boba - Coffee & Tea Near Me - Sherman Oaks, California

Cha time could be great , but no one manages it. It's always young kids working , they're never out front, usually in the back and always on their phone. The containers are so gross and dirty and they're not busy so why isn't anyone cleansing them. The drinks are actually pretty good and the selection is great, but like most places the kids that work their just don't care to make it look clean and appealing. read more

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Great place to pick up some refreshments! Well lit spot and delicious bobas! Great service thank you all! read more

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The cashier recommended the Panda Supreme milk tea, and I ordered it with 50% sugar since I didn't want it too sweet but still expected some flavor. Unfortunately, it tasted like plain water no hint of sugar, milk, or anything else. I brought it up to the staff, and they kindly offered to replace it, so I opted for the strawberry sweet tea at 100% sugar. It was better, but still just mid at best. The drink was overly sweet, and the lychee they automatically include was overwhelming. They add a lot of it without even mentioning it beforehand, which was a bit frustrating. As a big boba enthusiast, I had high hopes, but this place just didn't meet my expectations. That said, the staff was very nice and addressed my concerns professionally. While the second drink was an improvement, it still wasn't great but I decided not to complain again and just went with it. Overall, kudos to the staff for their friendliness, but the drinks definitely have room for improvement. read more

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Good service, drinks were prepared quickly, and both were extremely delicious! We had the Apple Green Tea with 30% sugar and Taro Smoothie with 50% sugar. The 30% sweetness was more than enough. There's plenty of food court seating surrounding Chatime. read more

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The good: I got a taro milk tea with 30% sweetness. I liked the taro flavor and how easy it was to order from the self-order kiosk. The prices were under $6 which was great and uncommon these days. There were multiple size options and the ability for you to customize the sweetness of your drink. They're located upstairs in the mall food court and there's plenty of seating. The bad: I didn't see any caffeine-free options other than the taro and smoothies. Caffeine-free drinks weren't labeled separately. The drink was pretty sweet considering I got 30% sweetness. The interesting: They had rugby jerseys and were promoting LA's rugby team. read more

Chatime - Taro milk tea - Coffee & Tea Near Me - Sherman Oaks, California

I never had this company's products before and was interested in trying. This location is next to Chipotle inside the Westfield Fashion Square Food Court. I have very high expectations for my Boba drinks and unfortunately it did not live up to it. I had ordered their Premium Boba Milk Tea (Tapioca pearls in their signature milk tea). It had NO FLAVOR what so ever and they were out of sugar so I could not even try to make it taste better. Also, it was almost $7 for this which is way much! For milk, they only had non-dairy and high fat options; wish they had skim. It was fairly busy with several people ordering various other thing, which I should have done. I will only be back if someone else is paying. read more

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Fast and friendly service. Located in food court in Sherman oaks mall. Order at kiosk.

Really bad service They took long to get my order plus employee give me an attitude when I ask how long I was going to wait.very frustrating because I always come here to enjoy a drink with my family.young people don't be working if they are going to be rude.plus she keeps staring at me while I was waiting for my order. read more

Disappointed》 lack of service by the employee who refused to refund me the drink because he was not properly trained or careless in either way he was incompetent! The order did not register in the system, instead of making a new one to print the receipt and refund he began to call IT and kept me waiting for 10 minutes when it could have taken 3 (the lack of consideration for client of basic analytical skills is atrocious). Also, when I asked for the name of the supervisor he refused to provide and told me he's the manager but a manager would have figured out how to complete a basic refund without aggravating the customer. I still don't know how they plan to refund the order if it disappeared from their system but charged my card for the drink I didn't get. When I asked him to give me something in writing he scribbled a note in past tense but future date -defuq? XA1901 "REFUNDED 6/13" bad spell work read more

Chatime - refund request note requested by me from Chris B. (told me he is the manager) on 6/3 - Coffee & Tea Near Me - Sherman Oaks, California

First of all, the customer service is absolutely awful!! Literally there was no one there from the beginning. I ordered one of their passionfruit teas and I asked for it to be half sweetened and when I tried it, it was super sweet. It was as if I asked for 100% sweetened I went back and asked if they could remake it for me And the guy said no they could not remake it. I have never heard of a place that will not remake a drink. I do not recommend this place. Do not go here. Never again. read more

Was excited to a boba spot to open up here! This mall definitely needed it. The girl at the counter was nice. I ordered the brown sugar boba - unfortunately you can't make it less sweet. The boba was a bit too chewy for my liking and the drink was a litttle too sweet for my liking but overall not too bad. I'd try another drink read more

Chatime - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Sherman Oaks, California

Really really gross. They don't have boba so I asked him to refund me and he said he couldn't. I wasted 10 dollars and it was disgusting read more

Chatime - Absolutely gross!!!! This was not good at all. They didn't have boba so I asked him to refund me he said he couldn't. I wasted 1 dollars - Coffee & Tea Near Me - Sherman Oaks, California

I loveee the service and it was very fast , drinks look very good and pretty reasonable pricing the ambiance is very nice

andrea was an amazing barista. she accommodated my weird drink request and even offered to let me try it before she made the entire thing. AND the drink was delicious. ill for sure be coming back! i got a matcha lemonade w green tea if anyone is wondering read more

Chatime - matcha lemon fruit tea w green tea - Coffee & Tea Near Me - Sherman Oaks, California

They always make my passion fruit green tea EXACTLY how i want it. I usually have Erica as my "barista" she's soooooo sweet and so good at listening to what I want in my drink. Other locations have been a bit harder sometimes its too sweet or the person serving/making is in a bad mood. But Erica if you see this girl you made my night I wish every customer service experience I had was like the one i have with her. Truly exceptional service. read more

Chatime - Passion fruit green tea by Erica - Coffee & Tea Near Me - Sherman Oaks, California

6:43pm on Sunday my girlfriend and I thought we would try a Cha Time boba drink, first impression was terrible and the only worker there didn't even acknowledge us throughout the whole interaction even though we were the only customers. When the drink was ready the employee left the drink at the counter without telling us it was ready and did not speak a single word throughout the whole visit. Extremely unprofessional and to finish it off the drink was made poorly, unfortunately. read more

Unfortunately the worst Thai tea I've ever had, super weak and too sweet even at the least sweet level. Waste of money. Tastes more fruity than anything, not like a traditional Thai tea. If I could give it zero stars I would. read more

Came here on a Sunday at 5pm today 12/10/23. Ordered a Simple strawberry tea w boba. As I finished paying they just finished up making someone's order so mine should be next. Why did it take 20 MINUTES? I just got the drink in my hand and it's now 5:22pm. There was one girl on the cash register, two "making" drinks, and what it looked like a shift leader/manager male that I saw for a few minutes. This is absolutely poor service. Even the front girl on register noticed I was there so long and seemed to bring it up w one of the other one girls. They even had made another customer's order (FOUR drinks mind you) before mine-- and she had ordered long after me. Even this costumer pointed it out to me as she was collecting her drinks that I was way before her. This was my first time here and honestly maybe it will be my last. I was excited for this place to open, but this experience put a sour taste in my mouth. They did not even apologize for the wait or for the mistake of not even making my order in the first place. Maybe you should do some customer service training w/the employees. If someone's standing there a long time, maybe ask them if they're waiting for something? I shouldn't have had to wait 20min standing there, and then ask you myself. CONTEXT CLUES. They looked young like they're in high school, but honestly that's not an excuse for poor service. On top of that, my drink was ordered wrong. 30% sugar and this is absolutely 100% sugar in it. Thanks for nothing. Seriously. read more

I got a mango slush with boba and mango popping boba. The quality is decent and the drink is good but Yassmine is incredible. She is a very sweet soul and helped us to figure out what to get read more

Chatime - Coffee & Tea Near Me - Sherman Oaks, California

The drink was so sweet ,it was undrinkable!!!! waste of money ! I ordered the Thai tea boba worst experience ever, it was my first time ordering and the girl asked me how sweet and I told her I don't like too sweet and she just said okay, and gave me a cup of sugar basically. read more

Chatime - I paid for it and couldn't even get my money's worth , when I tried I was almost home ! - Coffee & Tea Near Me - Sherman Oaks, California

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Was craving a boba drink and stopped by and was helped by Andrea. She was very knowledgeable of the drinks and recommended the strawberries and cream smoothie. Super flavorable and delish. She provided great customer service and will definitely go again. Thank you! read more

The mall definitely needed a good boba spot ! I usually come here whenever I'm on my lunch break for a quick bite or just shopping around . I get my usual taro milk tea with boba . I have to say that the employees are always very welcoming . Today Erica made my drink and made it extra good . 10/10 experience as always . read more

Chatime - Taro milk tea - Coffee & Tea Near Me - Sherman Oaks, California

Love ChaTime!! The drinks are great and the service is always top tier! It's my go to Boba spot and Andrea always provides the best service, would highly recommend. read more

The large is twelve dollars and change and I orders a thai tea and it was so watered down and tasted like nothing read more

Chatime - That tea - Coffee & Tea Near Me - Sherman Oaks, California

Amazing customer service, affordable prices and kind staff. The girl with colored hair offered great suggestions for drinks. I tried the honeydew tea, and it was delicious. Will visit again soon. read more

The very pretty young lady with bright hair was so sweet and kind loved her vibe and was just overall sweet easy to talked she was quick on getting orders out as well worked hard and efficiently everything was just supper great i got a pomegranate slushee with boba was great and refreshing drink for hot days definitely recommend checking this place out while shopping at the mall. read more

Chatime - Very refreshing pomegranate slushee with boba for hot days especially:) - Coffee & Tea Near Me - Sherman Oaks, California

This is my bi weekly work spot and I already know I have to make sure to get a jazmine green tea. Always so fresh and employees are always so kind. Thank you! read more

I love chatime a lot , when I found out there was one in the valley I had to try it the drinks were amazing as always remember them , good flavor there Thai tea is good it taste different than other places and there chocolate milk tea is so delicious and sweet In person the location is cute and small Ps it much easier to go get the drinks in person as when I used Uber eats the driver forgot half of my drinks so keep that in mind if you order from food apps compare to going in person read more

i grab boba here every now and then. it's your classic mall boba spot. a lot of options. cute and bright colors. the staff is super chill and friendly. erica, who usually helps me out, is really sweet. she's real about what's good and how sweet the drinks are. read more

Andrea is so sweet! She's so patient while taking orders and genuinely offers recommendations on drinks when i had a hard time deciding what drink i wanted due to the many different options! It's super chill not hectic and overall Andrea made it a great experience! Thank you! read more

I had the best experience coming to this location. Worker named Madi helped me pick out a drink and was the sweetest person I've ever talked to. The drink was super good, and the Madi was super nice and helpful. Coming back every time im going shopping with my girls while having a drink in my hand. read more

This girl with dyed hair working there named Andrea made me the best milk tea boba of my life. Quite literally never had boba made faster than that time. The place has a unique style to it, it feels very boba-y. Honestly just obsessed with Andreas work ethic! read more