My son and I ordered two drinks and two food items. We sat down and waited for them. They called us up four times! Each time something was ready. Mind you I have a child with me, getting up multiple times is a little more involved with a kid. I don't frequent Starbucks so I don't know if this is normal but I would have much rather gotten up once when my entire order was ready. Not to mention my coffee was molten lava so it's not like I could have drank it right away anyway (I did not order it extra hot, I can't imagine they could have made it any hotter anyway). Couldn't even sip it for 20 minutes and still hot enough to burn my mouth. Also, the gal at the register was friendly, but unable to explain the drinks to me so I could get something I'd like. The drinks and the food were fine, the experience, not so much. My sons hot chocolate was a good temperature for him, so there's a plus. read more

Worst Starbucks ever!.. Wouldn't take a hundred dollar bill at 3:00 in the afternoon during rush hour.. Had to stay in the Drive-Thru.. Manager said that it is policy even though this is the only Starbucks they've ever said no to.. They don't have it posted they just want to play the power card... there was five people ahead of me in line and I let him know at the drive-thru they probably got enough change in the five people to give it to me. People these days are so inconsiderate and they really suck freaking selfish! read more

If only the service at every Starbucks were as cookie cutter as the menu. I stopped in here on the way to Tahoe and it was a weekday morning. There was no line and your usual spattering of folks sitting around casually surfing the internet or reading the paper. So it came as a surprise to me that the "barista" at the counter a full five minutes to finish whatever it was she went in back to do before taking my order. It came as another surprise that she had to step away to take care of some baked goods and get a lid for some lady who had been sitting since before I got there - all before I was able to pay. In all, it took a good ten+ minutes between walking up to the counter and getting my drink - and that's with no customers ahead of me. The wait was partially balanced out by the super cheerful employees. Nevertheless, part of the appeal of Starbucks is speed and that's the opposite of what I found here. read more

I love their coffee. My name is Heidi and I'm a strabuckaholic. My problem with this particular location is the drive up. "Hi welcome to Starbucks, this is Wilma, Whats your name" EVERY single time I drive through. I know they have to go through all of that, but its tiring. I just want to give my order. If they need my name, just ask me after I order, like they do when you go inside the store. Other then that the drive up is fast, the drinks made just as well as in the store. I know I'll be back as I have a baby with me who is generally asleep when I'm looking for coffee. I don't have to get him out of the car to get my hit. read more

The employees are always friendly and seem to be working hard, but 25 mins for a latte in a Friday morning is ridiculous. It's always busy on Friday, why not be ready? Also front door glass is kinda disgusting and trash barrel out front seems to always be overflowing, mostly with things that could be recycled. So handle rushes better and clean more and all will be well. read more

Absolutely the worst Starbucks I have been to. This one is always out of sleeves, has no spices out and take ages to put drinks out. I've waited 15-20 minutes before and they never ask if I want my pastries warmed. I am been treated rudely by baristas 9 times out of ten at this Starbucks and it's rarely clean. Do yourself a favor and avoid this Starbucks, just go to the one in Broadway in Placerville or the one on Cameron Park Drive. read more

Thank you charging me $4 for a cup of ice. Awesome. Literally finished my Trenta tea in 3 minutes. No wonder I finished it so fast... My drink was all ice. read more

Starbucks - Thank you for charging me $4.00 for a cup of ice. - Coffee & Tea Near Me - Placerville, California

Recieved terrible service today. Ordered two drinks and waited 25 mins. I went up to the counter and asked how long our drinks would be. She said im sorry I dont see your order. I said please refund my money. The cashier said, "sorry man, black friday." The store was not even that busy. Really, that is how you keep customers!? I guess Starbucks is too big to fail! You just lost a long term customer! The store was unkept, light bulbs were out and the store was dirty. They also had a brewista with a thick accent calling out orders that nobody could understand. The manager should be fired and Starbucks should be ashamed if this is how they allow stores to be managed. I can spend my money elsewhere who actually care about their customers and their business! read more

Literally the worst Starbucks location I've gone too. These women are super disrespectful for one. Most of them are hired right out of high school or still attending and have no knowledge of the items listed on their menu or know how to properly prepare them. Poor training and low Customer Service. Just because you can say "have a nice day" with a smile doesn't mean your being nice. These women are catty and very careless. I order a venti or Trenta and always get a Tall size straw! How? Why? These women are beyond frustrating on a Dailey basis. I started driving 5 minutes further just for better service to the broadway location. It was worth it cause they make their drinks right! read more

The staff is always friendly and warm. But It seems once a week my order is messed up. I ask for the food to be warmed open face so I have no cold spots and by the time I get to the center it was not warmed open like I asked. Still very much cold and gross. I'm sad this is the only Starbucks in my area with a drive thru at this time. Guess I will be saving money by spending less here. Please Starbucks workers just take the extra time to make sure the orders are right before you hand them out the drive thru window. I do not have any issues when I walk inside to order. read more

Dear easy access Placerville Starbucks - Please do not start closing early and opening late like your other counterparts. I depend on you when I drive from South Lake Tahoe up and down Hwy 50 to the CA valley. I need your hot sustenance to make it through the blizzard like conditions and warm my hands after CHP makes me put my chains on 5 miles too early. I need it to break up my drive because it may not be far up that hill or down it but damn it seems like it takes forever. Plus, your employees are some of the better Starbucks baristas I've come across. They are always enthusiastic about everything I ask about. Plus, your protein power plate is a great substitute to dinner on those late nights. I don't eat fast food but I do like hard boiled eggs. So, Starbucks, please don't let me down. I need you. I swear! Sincerely, Lauren. read more

Ran out of ice so ended up waiting 15 minutes for an iced coffee when there was 1 other person in my he lobby and 5 employees behind the counter. Something that could've been pretty easily avoided if they realized they were running out of ice. Very friendly employees otherwise. read more

Worste Starbucks I've ever seen and I travel coast to coast! Ugly frowns and confused employees and gross preparation of simple drinks! I paid for myself as well as the person behind me and left without my order totally grossed out by the establishment, it's management, and it's employees! Saw numerous health code violations including wild no hairnet ponytails dipping into various food items..... AVOID! read more

I asked the girl at the drive thru want was in the omega 3 bistro box. She said she didn't know. I ordered it anyways. Say at the window to pay for over 5 minutes watching them talk and laugh and look at me and go back to talking. She charged me $5.95 I asked isn't it $4.00 she said where did you see that? I said on the sign through the drive thru. She goes I don't know it is still $5.95 Worst service I have had in a while. I know they are trained and go over the different specials. I will be calling corporate next read more

Starbucks - Coffee & Tea Near Me - Placerville, California

Lizzie pull your braids back while standing in line I have witnessed your braids in several customers cups Thats why I asked for remakes on mine Dirty Dirty Dirty read more

Horrible Starbucks! People are friendly, that's it! Always dirty... my current complaint that happens every Fall is that they are always out of pumpkin syrup! This lasts for days on end! How on earth do Starbucks managers not realize they need to overstock PSL syrup especially at the beginning of Fall! read more

I'd have to say this location is failing. I order the same drink every time from multiple locations. I believe it to be fast employee overturn, but someone should know how to make coffee in the shop. 7/10 previous orders were wrong, at least half burnt, and half not being remedied correctly. I hate being the person to complain... but it's a six dollar cup that ampm can top for a buck. read more

This location is hit and miss. I have met friends here over the years with mixed results. For example, on one of my last visits, my Green Tea Frap had chocolate bits in it. No, it isn't supposed too. At least once a hot drink I bought was not hot. Oftentimes the staff were chatting among themselves while I had to wait. The location is the main advantage as it is easy to find when meeting friends and has plenty of outdoor seating. read more

15 minutes for a mobile order of one drink that said it would take 8 minutes. Really? I thought the whole idea behind mobile ordering was to SAVE the customer time. Hmmm... read more

I visit A LOT of Starbucks locations and this one is definitely low on my list. This is the only location where I've had to wait for a mobile order (and not just a few minutes), and if you go inside the lobby to order expect to be there a long time - they definitely try to focus on getting drive-thru orders out quickly and sacrifice service inside. As someone who often studies late at Starbucks this also seems to be a location with unreliable hours - the app says they're open until 12:00 (I realize that's the drive-thru) but sometimes the lobby closes at 10:00 pm, sometimes 9:00 pm and randomly at 8:45...no rhyme or reason it seems. read more

I always come to this location, they're friendly and fast. Whether I do a mobile order or and in store order, they get it right every time. Even if they are busy I don't mind waiting, they make it a friendly environment. read more

This is one of my usual stops as I always get gas at Safeway. Today they were so slow and didn't acknowledge me at all. Took forever for guy ahead of me to get a black cup of coffee. Then she ignores me. Finally she says she'll be right with me. I wait even longer. Three people pile in line behind me. She takes my order and before my transaction is done she starts helping next guy on other register. When my card is approved, I ask her if I'm good to go. Usually I'm asked if I want a receipt. No. nothing. No thank you or thanks for waiting. Nothing. Then our order takes forever. All people behind me get their orders. We get our drinks but not until everyone behind me is long gone do we finally get the egg sandwich and croissant we ordered. Not happy. I counted six people working there. They were not on it or ready for the rush and seemed to be primarily concerned with the drive through customers. I will think twice before coming to this location again. read more

We stopped in to grab a "quick" cold frappe and latte. Usually, we pass on this location just due to previous experiences there, but hey! Give it another try! As always, front doors filthy, tables, floors, messy. When they finally called my hubbys lemon cake order the manager tossed it on the pick up counter which had coffee spilled all over it. Now, the bag is soaked. The young man making my latte breve asks his co worker, "Does breve have 1/2 and low fat milk?" Really??? My hubby ordered a Salted Carmel Mocha with a shot of espresso. It took a very long time so I asked if it was coming. (Sometimes orders get lost)The young man said, "I'm doing on line orders only". I guess he couldn't turn around and ask anyone. At least 6 min later, he got his order, but forgot the shot. Redo! The frappe tasted like slightly sweet ice. Zero mocha. Pretty gross. Sorry guys, some really friendly staff at the order counter, but training and management are SEVERELY lacking. Won't EVER be back and do not recommend this location! read more

I used the app today to order my drink online so I could just run in and pick it up instead of waiting in line. I show up to get my drinks and they tell me they didn't get an order from me. I showed them my receipt and they tell me it never came through so I ordered it a second time which charged me a second time and sat down to wait. They told me it would be 5-10 minutes. I'm still sitting here 30 minutes later with no drinks. I guess if you pay double then the drinks takes more that twice as long to make. I hope since that first order "didn't go through" that they take that first charge off. I shouldn't be penalized because their app had some sort of glitch. read more

Used to be a better Starbucks location, but has SEVERELY decreased within the last 2 months or so. I have sat in the drive thru multiple times for 20+ minutes when there was a small amount of cars in line. Poor service and they are extremely slow. Not the worst coffee in the world but I'd recommend going to any other possible location if you're on a time limit. read more

Worst service I've ever encountered at a Starbucks! They had no white sugar or raw sugar, ONLY equal and Splenda. Did not mention this to me until I asked after ordering black coffee. Young lady couldn't be bothered to stop sweeping to greet me, take my order, get my coffee or look for sugar. Three young ladies were not interested in customer service or a clean store front. Everything was grossly filthy. A new staff is required pronto. Get these idiot ingrates out or it will only hurt you business. read more

Normally this location is wonderful... this morning I went through the drive through, I ordered a coffee that I get daily, but this morning I wanted it to be hot instead of iced. The person I talked to over the intercom said that she could do it for me. I got to the window to find something that was different, so I had questions as to how it was made and to see if we could get in the same page. There was two cars behind me, so I was trying to hurry.The lady at the window talked to me like I was clueless in a very condescending manner. Needless to say, I left with a coffee that I can't get myself to drink. I will not be going back to this location. I don't even feel safe to take my coffee back with the attitude I got. read more

Good drive thru service. Service and drink prep time is horrible and very slow. WiFi did not work and lines form inside quickly. I would avoid this location however it's on my way to work read more

We just waited for 25 minutes in the drive through for coffee. We got up to the window to see workers standing around. We got our coffee and mine was 3/4 full. I will never go to that Starbucks again. 25 minutes and $5 wasted on shitty coffee and bad service. They really deserve that 2.5 star overall rating. One star from me. read more

We can put a man on the moon, but can't treat customers in a friendly manner? Amazing. This Starbucks has to be the WORST customer service I have ever seen. I ordered a plain bagel that I had to ask for three times before they actually decided to do something about it THEN, they toasted it which I did not ask for and had the wrong name so they wouldn't give it to me. Colleen instead of Correen. To top it all off, they couldn't give me the bagel the way I ordered it, they ran out. All of the staff that were behind the counter were rude, and were not friendly to anyone that walked in the door! Pathetic read more

I always have a great experience here, hence the 4 stars. Why minus one? The bathrooms are not always clean or properly stocked with toilet paper. read more

Every time I come here, no matter what time of day, I can not get a decaf coffee. It's even worse in the afternoon when I come for an iced decaf coffee. They look at me like I have a third eye. I just ask them to please give me a cup of decaf and pour it over ice, I don't know why I keep trying at this location, it's the only place I have this problem. Today, there was a woman in front if me, wanting the same thing and it took her two minutes to get across to the cashier what she wanted, the cashier fighting her all the way, and then their mind blown when I was next in line wanting the same.... Come on people... Isn't coffee your business??? read more

The workers were super rude and messed up two of my drinks and tried to tell me I didn't order a bagel when I had the receipt.

This is the slowest Starbucks in the whole world! It always seems like they have 10 people working. I know its a busy location but get it together. Don't bother if you don't have 30 min to kill waiting for a drink. If you just want plain coffee you maybe can get in and out in 15 min. I just avoid this location at all cost. I can go buy coffee at Safeway and make it at home in the same time it takes at this location. read more

It took forever for them at to make my peppermint mocha then the date a lead the price wrong

Starbuck's Placerville Grande Iced Cafe Mocha is a TOTAL RIP OFF!!! The Grande is supposed to be 16 oz, however, when I ordered it iced I received slightly less than 8 oz. of coffee and about 8 oz. of ice!!!! I had asked the barista if I ordered something iced would I still get the same amount of coffee, for instance like a Venti. She showed me the cup and said it was filled to a certain level, but iced they use a larger cup because of the added ice. When I ordered the Grande, she did not explain anything!!! I call that Negative Fraud. My question was direct, and she withheld truthful information. When my husband came outside with the cup, I went back inside to talk to her about the amount of coffee. She did offer to make it over, but I was afraid she would sabotage my drink with her spit (like you see in movies), as she was such a SNOT!!! So, I left saying I wouldn't be back. BEWARE of what you are getting when ordering an iced beverage!!! The recent new manager, when I called to complain this morning, didn't seem to be too interested to find who my server was, nor with my complaint. Linda A. read more

Very slow! Kind folks, but not efficient. Ordered 2 iced mochas & had to wait 14 minutes. Not crowded, but steady.

It's open much later than the other Starbucks around me. They have a drive-thru! Awesome! The service is pretty fast and the beverages are consistent. The staff are always friendly and cheerful (they actually enjoy working!). I often take the dog for a car ride and we grab a frap. He gets the whipped cream. Win-win! read more

Here in the drive thru at 5:30 or so every morning I work and the service and coffee is alway great, thanks McKenna and friends!

Very disappointing, they were out of napkins in the entire store around early afternoon, the coffee was boiling hot and you had to wait too long before taking a sip from your coffee. Overall, I do not recommend this place. read more