I was dying to try the vegan Silk chocolate almond milk ice cream and is SO good!! This flavor was so incredibly creamy and delicious. And of course I mixed in Oreos. You can order this as a shake too! They also had other vegan options like watermelon and strawberry lemonade sorbet. The service was super friendly. They also offer seating inside. read more

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Calling all vegans! They have non-dairy (Silk Chocolate Almond Milk) ice cream!! Of course the waffle cones have milk and eggs, so you'll need a sugar cone, cup, or shake (with almond milk). They have so many delicious vegan toppings to choose from un-toasted coconut, fruits, nuts, and accidentally vegan Oreos and Oreo pie crust, graham cracker crust, Reese's PB sauce, rainbow sprinkles, pretzels, and sugar crystals. You're welcome *curtsies* read more

Cold Stone Creamery - Vegan, non-dairy chocolate almond milk ice cream is here!!! - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Honestly the ice cream is delicious however both times I've ordered from this location and bought cones I have not received the cones. After calling to get a refund for not receiving my product I was told it's because they haven't made any, so they just didn't include them in the order or let me know that it wasn't included or give me a back-up option? Good ice cream but if you want your order right go to a different store. read more

If you want to pay $10 for a smoothie that is half full to be asked if he can fill the rest up with milk since the portion was off this is your place. There was a guy who was pretty friendly who seemed overwhelmed with our order to begin with & a girl with glasses that kept walking in and out of the bathroom with her cellphone in her hand saying she's not clocked in yet so she can't help us. Horrible customer service & everything else. Go to a different ice cream place like Leatherby's or Handel's. read more

I got the French vanilla in the "Like it" size which is their smaller cup of ice cream for $5.99 with 1 free add in. I picked Oreo cookies and the server put a half Oreo cookie which was not mixed in properly so the cookie ended up on top. read more

Cold Stone Creamery - Like it size $5.99 - Ice Cream & Frozen Yogurt Near Me - Folsom, California

visited a couple days ago...and feel in love, I can't stop craving ice cream after this. this store has amazing servers, great management, and welcoming place to eat and have fun with friends. overall, best ice cream place in folsom, must visit!! read more

I placed an online order for myself and my kids and when I went to pick it up, I waited as a family ahead of me was ordering ice cream. I could tell that the guy was wanting to help me and there was another girl in the back just walking around and picking stuff up so he motion for her to come assist. She eventually came over and I told her that I had placed an online order. She thought I was picking up from DoorDash or something cause she said where's the order pick up, cause I don't see anything for DoorDash. I can mention that it was my own order and then she wanted proof. I said I don't know what you want me to bring up the email or my app. I felt that she didn't trust that I was picking up my own order which was weird. Eventually I showed her both my email and my app confirmation and she finally went and got my order for me. We are new to the area and we really love cold stone makes me sad that this was the service that I received. We have been recommended other ice cream parlors in the area, which we will check out. I would love to try this again and I'm hoping that this isn't custom to question your customers and require multiple sources of proof of their orders and payments. I don't know how many people would come in with the same name and the same order that I recited. read more

The guy helping was nice but they are veryyy skimpy on the add ins. My husband and I have gone here multiple times and each time we barely get any of the add ins. One time we got the biggest cup size and the worker gave half of a small brownie and gave my husband half an Oreo. It seems like a rip off. We decided to see if it was just this location or if all cold stones are like that so we went to the el dorado hills store and we got double if not triple the amount of add ins that we get at this location (aka a normal amount). Also when walking in I noticed a cake in the freezer was partially melted which is concerning. read more

My only complaint is I can't make a decision. Fortunately, the friendly staff provided helpful suggestions that aided in my decision. This place is great - ice cream selection, good; staff, friendly and helpful; location, perfect -plenty of outdoor seating out of the way of foot traffic to enjoy a treat and a chat with friends. read more

Been coming here for about 7 years now since I moved to Folsom. Many different (more fancy modern or famous) ice cream shops have opened over those years. What keeps me coming back to this Cold Stone creamery is the Staff! They have some of the nicest people working here. After not seeing Ally who was working tonight for a year she remembered my order. May seem small to some but means a lot to me. And also Love their Almond Milk chocolate ice cream! read more

Cold Stone Creamery - Dog ice cream - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Waited over 30 minutes. Store not full but with DoorDash orders we waited over 30 min. One person working. Nice kid but couldn't keep up.

My kids love the Blue Monster. They get so excited about it when we go. The outside seating in the summer is nice in the early evenings.

The young lady that waited on us was so kind, professional and patient even though she had people lined up out the door... she greeted each customer with a beautiful smile and a patient hello... you are extremely lucky and blessed to have such an excellent employee..... read more

The three stars are for the girl busting her ass as the only one working. I believe her name was Anikka (I only caught a glimpse of her name tag), but she had a line to the door, a mobile order come in and someone waiting for a pick up order and she kept her cool. I've been in that situation as a service worker and it's not fun. So props to her. I'm baffled that there's only one worker closing. If she stays busy like that until closing time she will have no time to do any pre-close which will make her close take longer and then she'll be leaving very late and by herself. Something's gotta give. It's not fair to the workers and it's not safe. read more

4:09pm today just left because we were greeted by a girl in the back at 3:58pm. Waited 10 minutes and she never came out to serve us. Horrible service. We left and are going to Handels Ice Cream. read more

This is a great place to sit and chat while eating your favorite i e cream made to order. Staff is friendly and quick. Flavors are awesome!

Young man named Jaime is very kind and so energetic and you can see he loves working here! Thank you so much for the great service. read more

Great experience! Delicious ice cream, and Jake handled a full store by himself well. read more

I came in to pick up my daughters ice cream cup cakes I had ordered online. I was in line while one person was helping the family in front of me. A couple of high school girls came in behind me. A few minutes later another worker, obviously friends with the girls behind me, comes in and starts helping the girls behind me completely ignoring me. So there I was alone in the middle not being helped even though it was a quick transaction. I ended up getting a kids size ice cream in addition to the cupcakes I ordered and honestly it should have been free given the rudeness and lack of service. The first worker nicely helped me after finishing with the family in front of me. Definitely do not recommend this place due to rude service unless you're a high schooler who is friends with the people who work here. read more

Never ever coming in here again. Paid seven bucks for a child size ice cream. The girl put one tiny scoop that was cup level. I think she made it like she was going to eat it. This is an absolute joke in this place should be closed down by corporate. Ruined my day. read more

Cold Stone Creamery - World's smallest 7 dollar ice cream - Ice Cream & Frozen Yogurt Near Me - Folsom, California

I had to write a review. I just left cold stone and the two girls working there right now we're so sweet, accommodating and energetic. They greeted everyone who came in, they didn't get bother when I asked for an extra topic (she said "yeah sure!", they thanked me gave me napkins and quickly got back to it since there was a long line and multiple online orders. I am a huge cold stone fan and always pack on the toppings which comes out to almost $15. The girls that I've seen work there in the past were cold and almost bothered by the amount of toppings I'd ask for. The girls tonight were great and will welcome more business from me and the community. Keep it up ladies. I forgot to mention, she packed on the ice cream. Generous portions! read more

Great Ice cream and great service! Such an amazing selection! We love to come here for the Apple pie ice cream. Taste just like Apple pie! I would definitely recommend them to anyone in the area looking for a nice little dessert. I myself will be stopping back by when we are in the mood again! read more

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Service seems to be slipping by reviews. Long wait due to one employee working. Warmer weather; hire more teenagers.

Went for lunch it was excellent food and service !!! Thank you manger love the waiter Marc what a super waiter please let him know!!

Horrible customer service! This was my first time visiting cold stone ice cream. Friends told me it's the best ice cream ever. We came in the evening around 9pm there was a few people inside, but enough space for social distancing. I wasn't wearing a mask. If their employees didn't know, I will explain. Some people cannot wear masks due to asthma or other reasons. Other customers didn't wear masks either. They didn't have any regulations about masks on their doors either, like Costso does. A couple came in with masks, when it was my turn to make an order. Their employee (blond girl) gave me a dirty look, completely ignored me, and started taking order from the couple. I felt so disrespected and discriminated against. I want to remind that it was my first time trying them out and horrible experience for the first time. Another employee, guy, noticed and took my order, explained things to me and even gave me a little more ice cream. She deserves to be fired, very rude to customers, just because I didn't wear a mask. Not everyone can. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Ordered a waffle bowl with Boo batter with the trick or treat mixing. We pointed to the picture and advertising of what we wanted. Employee did not know to make it - must have been a trainee with no training. Ice cream was like soup! We wi take it home and put it in the freezer. I'd avoid this location. read more

If you're into disappointment, then this is the place for you. If you're into ice cream, however, I highly recommend you go somewhere else. The website advertised "free delivery," which, as it turns out, was just a lie to draw you in. After you take the time to input your order, the "free delivery" includes a $3.50 "delivery service fee." I ask you: how can delivery be both "free" and cost $3.50? It can't. This is just false advertising. Regardless, I had already hyped the family up about ice cream, so I just decided to go through with the order anyway. Now, though, I wish I hadn't. It said it would be delivered by 8:40. At 9:00, it said my order had been picked up and was "out for delivery" (20 minutes late). It then said my ice cream was "less than 1 minute away." 15 minutes later, it said there was a problem with my order and I would have to call the store. I called the store. They said they already gave the order to DoorDash, so my issue was with DoorDash and not with them. I explained to them that even if I called DoorDash, they wouldn't know what to tell me because I was not a DoorDash customer; I ordered through the coldstone website. She put me on hold. She came back and said she could not just remake the order and put it out for delivery because I would just be charged again. She then asked if I could come pick it up. I told her that would defeat the purpose and that I had also already paid the "delivery service fee." In the end, I asked for a refund and got it and then had to tell the starving family that they weren't getting any ice cream. There was no attempt to make it right. No attempt to keep me as a customer. I won't be back and I highly recommend skipping these bozos unless you're a glutton for disappointment. read more

Very disappointed with the custome Birthday Cake I ordered. The ice cream was supposed to be coffee ice cream with heath bar, fudge and carmel mixed in, and a fudge ganache frosting. The bottom layer did have that ice cream, but the top layer was all a white kind of marshmellow creme frosting covered over by fudge ganache frosting. Definately not what I ordered. Last years cake was no prize either. Barely any noticable mix ins. I will not be ordering any more custom cakes from Cold Stone, after ahving been doing that for the last 10 years or so. read more

Stopped here to grab a cup of ice cream for national ice cream day! It was my first time I've ever been to this location but I'm a huge fan of the Cold Stone chain. When I got there, there was only one other person in front of me who was already in the process of ordering. And, then there a few other people who were already sitting and eating. I usually get something customized but for some reason I didn't feel like making any tough decisions so I decided to go with something that was already listed on their menu. After a quick scan, I was ready to order. I ended up getting a mint mint chocolate chocolate chip; which is what I usually get if I get something off the menu. The employee who helped me was super friendly and was also quite fast. I actually ordered a "Like it" (the smallest cup) but I think she over shot it and ended up giving me a "Love it" (medium cup). However, she only charged me for a "Like it". Which I appreciate. Anyways, I decided to sit inside and enjoy my ice cream. And, after one bite, I knew I made the right decision. It was everything I ever wanted at that time. The location itself is clean and is nestled in a huge shopping area that is shared by Old Navy, Michaels, etc. There is plenty of parking to go around so you don't to fight people for a spot. Overall, it was a great first experience at this location. Friendly stuff, clean restaurants, in a convenient location, delicious ice cream -- what more can you ask for? It was a great end to my day and a fantastic way to celebrate national ice cream day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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I used to not be a frequenter of Cold Stone until recently. Hubs bought a Groupon for some sundaes. So good! I like that you can pick any of flavors to add to your sundae. We both really like the mango flavor. It's fresh tasting and not overly sweet. It's in a good location with lots of shopping around. Hot day? Tired of shopping? End of the night? Need some sweet dessert? This place would be a good choice. Plenty of variety. read more

Let me just say, I love the fact that you are able to create ANY combination of ice cream and mix ins. Sometimes plain ice cream is the go to, other times trying an experimental combination is always fun. I think my favorite flavor combo would have to be the dark chocolate and coffee with almonds. I have also explored adding cinnamon OR Nutella to different flavors and had no idea that those two things, separately, are the best. read more

I ordered a cake days in advanced to be ready at 3 and paid in full. I came to pick it up late at 3 and it wasn't ready. New kid training doesn't know how to write on the cake so he couldn't personalize it. Not blaming the poor boy, the cake should've been done in advance. Also long wait with no one at the counter. read more

Cold Stone is usually known for their generous scoops and mix-ins. This location barely fills the cup or carton size. Several times we've gotten cartons to go. However, each time we've had to ask the scooper to fill the carton. Not a hard concept. Even upon asking to fill the carton it is still not full. Very exasperating. Would you be happy to buy ice cream in a store and only have the carton partially full? There are no short cuts in hand packed ice cream. If you are trying to cut corners maybe you shouldn't own this type of business. The staff is friendly but seemed uneasy when we asked to fill the tub. That tells me they've been told to not pack the cartons. read more

So, since you guys can't answer your phone, I have no choice but to leave a review on here. Don't order through DoorDash. We received the complete wrong order and luckily none of us have food allergies. The ice cream is we received were completely melted and a huge mess. Total disappointment, you have totally lost my business. I have contacted DoorDash as well. read more

I appreciate that this place is still open however I wasnt satisfied with the customer service. I went in on a saturday late afternoon and some lady wasnt in the uniform. Im assuming its the owner. My friend and I ordered our ice creams and it took her a while to make them. She had to look at the menu because she didnt know what goes into the ice creams we ordered. I also wanted to sample a new flavor and she said they dont do that anymore. I dont understand why they dont do that anymore if its for health reasons. The sample spoon always gets thrown away after. If this location wants to be health cautious i think they should wear gloves while making the ice cream and not cross contaminate the tongs they use for the different toppings. read more

The employees were so nice and the ice cream is great! And usually cold stone's service is slow, but this was the fastest service i've ever had here! read more

For our anniversary we decided to stop into the Folsom location. Years ago we loved Cold Stone and this one is the only one left locally. Now I see why. The place was filthy. There was a line out the door and the employees cared more about talking with each other than helping customers. One girl kept running back and forth to talk with her friends. Another girl was dancing with her back to the customers and the young man got irritated when we had to explain how he was making the shake with the wrong ingredients, wrong size, and completely disregarded the add-in. The young girl that was talking with her friends then doubles the shake size and gives them her employee discount, no wonder these places have gone out of business. The employees could have cared less about all the people waiting. 30+ min later, Our shakes were terrible, the whipped cream was warm which makes sense since it was just sitting in a bag in the counter. Complete chaos in there. Very sad that this is how these once nice ice cream shops have went down hill. read more

I walked into this place and had the worst service I've ever received in any establishment in my life. I walked in and wasn't wearing a mask (I forgot it ). The kind gentlemen that was working behind the counter was helping someone already in there , About ten minutes later some little girl comes out and promptly asks if I have one , I said " oh no I'm sorry I don't do you have one I could wear" to which I got a nasty reply " no , I don't have one for you you have to go outside and your friend can take your order". I understood why but the attitude was unnecessary. But the story gets worse... I go outside to grab my mask and come back in. This lady blatantly ignores me and asks the person behind me what she can get them! Because I'm invisible all of a sudden ?!?!? Then I go to the register to pay for the ice cream my friend had got and she ignores me again! She tells the gentleman that she can ring him up. At this point I got loud and said " can I pay for what we ordered ?!?" To which the reply was " oh your not getting anything for yourself ?" I said " apparently not and stormed out. Will never visit this store again. I can easily drive to to dorado hills and get 100000x better service read more

Sat evening-not busy. Worst ice cream I've had from a cold stone. Banana Carmel crunch and couldn't taste banana. Like eating vanilla ice cream with nuts. Husband and I ordered same size yet one was a quarter bigger than the other. Forgot pie crust so just sprinkled on top. Didn't mix together correctly. Just bad. Maybe dude should stop trying to hit on co-worker so she can make ice cream correctly. Bummer. read more

After a hot day of shopping decided to go to Cold Stone in Folsom. Walked into a Nice cold Ice Cream shop with smiling employees. Ice Cream was splendid!!!! And everything was awsome! :) read more

Cold Stone Creamery - Cake Batter with Strawberies and Graham Cracker - Ice Cream & Frozen Yogurt Near Me - Folsom, California