Came in here on Saturday, cute tall red head boy despite appearing physically hurt made my drink with care and was just so polite.

Sorry Starbucks on Collins in Moorpark, I am usually very happy with their products and service there, BUT, I went through the drive thru yesterday and ordered a mocha Frappuccino and it tasted "metallicy & chemically".... I Googled what would cause this and here's what I found. A possible reason could be "the blender pitcher or syrups were washed and not rinsed thoroughly, lingering cleaning chemicals can transfer to your drink, causing a soapy, chemical taste". I stopped at another Starbucks in Simi Valley (Target Store on Madera) and ordered another Mocha Frappuccino to do a taste test. The difference was conclusive that there was something wrong with the first Frappuccino that I ordered. I understand that these things happen, and I still plan on going to Starbucks on Collins, but I wanted to share this experience in the hope that it improves the quality of their products going forward. read more

I recently moved to the area and wanted to share how impressed I am with this Starbucks location. If you're looking for a coffee shop with a welcoming ambiance and outstanding customer service, this is the place to visit. The team consistently provides friendly, attentive service and truly goes above and beyond to create a positive experience. To sum it up "THIS IS THE PLACE TO BE!" read more

Starbucks - My wife and I's fav drinks - Coffee & Tea Near Me - Moorpark, California

Was a wonderful Starbucks location to meet my college age daughter after her classes at the nearby college. This location has some comfortable chairs for chatting and catching up as well as tables to do a little work. read more

this Starbucks is spacious clean and not too busy. The staff is welcoming and very friendly. I ordered a few sandwiches, matcha latte, hot chocolate and dragon fruit drink. Great service. read more

Starbucks - Coffee & Tea Near Me - Moorpark, California

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They usually get the order wrong, but they are nice people and if you can get it sorted out OK it's a typical Starbucks.

They make nice breakfast sandwiches. Very palatable. Few mornings just go for Breakfast only. They have snackbits are good to try . Nice place for working using their Wi-Fi as long as it doesn't need to be secured read more

Hours listed as open until 8pm employees tonight at 6:50pm "we close at 7pm only the drive thru is open until 8pm". Pretty sure he closes early to clean looked in the window 4 employees standing around no drive thru customers. However I sat outside with my drink and turned 6 people away that walked up. Update your hours or fix the employee issues. read more

Customer service at this location is horrible. They refuse to make drinks the way you want and cite company policy as a reason. Don't see why it's so hard to get a drink at this place. read more

Ordered a simple tea and coffee at 9:47 AM on the way to church. At 10 with no coffee or tea we left the store to continue to church so as not to be too late. The $6.20 and $1 tip is the last this store will get from us. I doubt the order was even made since the cashier seemed to have forgotten our order. read more

Thinking back on my experiences here everything is good. The food is good the service is ok and the ambiance is good.

Yelp censors are at it again, so I can't provide you with all of the details to make this a complete, factual review. So this generalized one will have to do. Suffice it to say that apparently the manager at this store read several of the reviews (before they got removed by Yelp) about the store decorations and fixed that problem. I'm editing this review and adding 2 stars, because the store is improving and making a genuine effort. I really appreciate that. This Starbucks near the college in Moorpark has poor drink quality. The sweetened drinks are sticky, sugary sweet and the unsweetened drinks are too bitter. Many of the teas are too weak and watered down. The drive-up is one of the worst I've ever experienced. The electronic board doesn't usually display your order, so you can't visually confirm it, and the person taking the orders often gets it wrong, because the speaker/microphone quality is so bad. However the attendants are always friendly and patient with the customers, despite the poor communication system they're stuck with. Just make sure you check your order before you drive away. The drive up line is poorly engineered and designed, so during certain times of the day, they block the primary entrance with traffic cones and route you through the parking lot. On my last order here, they forgot to give me my Starbucks gift card back, however they did make it right, by looking for the lost card and eventually replacing it, so I'm back to square one again. The music at this store is some kind of quasi-weird light pop-fusion crap. I never recognize any of the songs, and frankly it's just annoying. I tend to believe they play it because it's free original stuff from unknown artists, that Starbucks doesn't have to pay royalties on. It would be better if they just turned it off... Starbucks used to play great music by well-known artists. I'm not sure what happened. One thing that absolutely cannot be faulted at this location is the staff. They are friendly, courteous, attentive and professional. read more

Staff is friendly, but I will not use the star promotions. Starbucks offered 100 stars to buy 3 items, (latte, mocha and breakfast item) I received credit for latte, but not the chocolate croissant. I told the associate I was participating in the offer. He should of told me the the croissant was not considered a breakfast item. I would have spent the money or changed my order. I'm not going to spend another $13 dollars to earn the stars. The promotions are a rip off!!! The employees need to be aware of the promotions and clarify them!! read more

Longest waiting period for drive through. Over 15 minutes after ordering and still waiting

I've been coming to the Moorpark College location for the past 2 years consistently and very regularly getting to know most of the employees. I'm beyond disappointed by this DRIVE THRU location. I have gone in twice since they re-launched- both times for mobile orders and say it went from OK to NEVER coming back. This location has LOST its Heart and Customer service spirit! I arrived in my signature sweatshirt, a bright green sweatshirt and waited 10+ minutes by the mobile order. Out of the seven employees working, none of who I recognized, even acknowledged anyone inside even when they dropped off orders by the mobile order window. There were four people waiting when I arrived. I tried getting multiple people's attention but EVERY SINGLE PERSON HAD TUNNEL VISION and 100% focus was on the Drive Thru. When orders were ready, mostly food items, a different clerk each time would say "Thanks for waiting," and then immediately turn their back. They had no awareness of anyone else. A woman literally walks in after I waited 10+ minutes and walks up to the mobile order (just as her order is completed) standing right next to me. A clerk in black hair immediately acknowledges her despite I had been trying to get her attention for the past two minutes believing my order was ready. When I asked why she was helping a customer who literally walked in instead of me who has been here for 10+ minutes, she was "caught off guard." Sure enough my Iced Americano and a Frappuccino (the whip cream had melted) had been ready the entire time. I voiced my frustrations and stormed out after getting my order. Considering they bought this location 2 years ago and just started making sales here, they did a 180 in customer service. Unless you go through DRIVE THRU they don't care and will ignore waiting customers physically inside. I'M NEVER COMING back to this location and beyond deeply disappointed. read more

For about a year I relied on Starbucks to survive lol and while I haven't been in months, I realized I never made a review. All the staff here from the Collins location is so friendly and fast! read more

The best thing about Starbucks is the consistency. I have been to Starbucks stores all over the U.S. and Europe and the service is remarkably similar. This Moorpark store is the exception that proves the rule. I have tried ordering in the app. I have tried using the drive-thru. I have ordered at the counter. Regardless or my order strategy, it has never taken less than 10 minutes and can take up to 20 for a grande drip with a splash of cream. Do the employees make up for this by being friendly? No! While "surly" might be too strong, aloof and passive-aggressive might not be strong enough. Today was typical. One employee was working the drive-thru. One was dealing with blended drinks and was either being trained or training someone else. Another set of employees were standing at the espresso machine while one explained how to use the machine to the other. Both did an excellent job of ignoring me. To be fair, they also ignoring other customers. After 3 or 4 minutes, Espresso Trainer took my order. She could not be bothered, though, to pour the coffee. I watched the progression of my order. First, it was just a label. Blended Drinks stuck my label on a double cup. The cup sat there while she worked on blended drinks. Then, she poured a splash of cream into the cup and carried it over to where the Pike gets brewed. There it sat for another 2 minutes. When she returned, she popped a lid on and... and... left it and helped another customer. Then, and only then, she handed me the coffee. Look, I get it. Any business is going to have a bad day now and again. Not all employees are going to be sweetness and light. But this wasn't a one off; this is how it works every time I visit this store. If there was a different Starbucks on the drive between my house and Moorpark College, I would go there instead. Because honestly. This location really sucks. read more

This Starbucks is always busy, and it's no surprise as it's right by the college, and the line can get long at any given time. But what sets this location apart is the incredible team working here. They're always on their toes, managing multiple orders with a sense of urgency and multitasking like pros. Despite the hustle and bustle, the quality of service never drops, and the customer service is always personable. One person who really stands out to my family is one of the new hires. (Blondish, young?,female). I've noticed her on quite a few of my visits, and she's always such a joy to interact with, especially when I'm having to hurry through in the drive-thru. She's bubbly and has a contagious enthusiasm that makes you feel welcomed immediately, my husband said the same as he came home one night mentioning his conversation with her about sports, such as baseball and softball as he was wearing clothing with a certain team. The customer relationship is really well done with this girl! It's clear she cares about getting it right and making your experience pleasant, no matter how crazy the line gets. The baristas always seem to remember so many people and their orders when they walk into the Lobby, I find it so beautiful to see. One night, this barista mentioned how young/new she is, and honestly, you wouldn't guess it based on the level of customer service she gives. She has a maturity and professionalism that really sets her apart. Her enthusiasm for her job is somethings so inspiring to see as well. Kudos to the hiring team for bringing her on board! You can tell they value finding the special ones who add so much to the vibe here. And I can't forget about my favorite familiar faces in the morning. The team here consistently keeps things running smoothly, even when it's packed. I always look forward to seeing friendly faces and the staff's ability to stay calm and courteous under pressure makes all the difference. If you're in the area, don't be discouraged by the lines--just know you're in great hands! read more

Incredible slow. Ordered a hot green tea. No customers in front of me. None behind me. Waited 8 minutes before I finally told the manager to cancel/refund my order I was no longer waiting. Would never recommend this location to anyone. Mind you... 6 employees behind the counter. read more

I would give them 0 stars. This is by far the worst Starbucks I've ever been to. They recently opened and now should shut permanently. It took three tries recently to get a drink made properly. Try 1 - tall drink in a grande cup. About 25% was light foam. Try 2 - the milk used was spoiled. On both tries the staff made the classic customer service error of arguing with the customer. I have visited this location several time over the past two months. I understand that Starbucks is having COVID-related supply chain issues; however, all other Starbucks in the area indicate with signage what items they are out of. Not this location. They are poorly stocked. Try the Simi Town Center location instead. read more

It feels very entitled to complain about a $5 cup of coffee that is always made incorrectly. Although this is true, more importantly this Starbucks has fallen so far in customer service, consistency, and social vibe its crazy. I drive to Simi now, and if Coffee Bean had drive thru's I would never give Starbucks another dollar read more

Just had my best experience at a Starbucks, especially a drive through! A barista named Kaleb completely made my entire day! His positive energy and friendliness changed my day for the better. A small encounter at Starbucks reminded me just how good people are- he's such a shining light!! I wanted to give him recognition he deserves:) read more

I love this starbucks and its employees. My drinks are always amazing. Baristas are always friendly, especially Natalie. Obviously if its busy your drinks will take a bit longer but I've been in slower starbucka drive thru lines. All season I've been ordering off menu drinks and they always make them with a smile. read more

best starbucks out there. Left me feeling like i was seen and heard. Will definitely come back again.

The drinks were amazing and the customer service was beyond a doubt better than anywhere else I've been. A really nice worker named Andrew made my experience there really special as he handed me my drink telling me to have a good day. It was as if I were already home. Would definitely recommend. read more

Love this starbucks so much! Everyone there made me feel welcome and loved. Its the highlight of my day to say hi to the employees that work there. The best part is that now it's even more convenient to get coffee there with the new drive-thru. read more

i mobile ordered a hot chocolate and they gave me a mocha :/ the whole point was that i couldn't have any caffeine