While the drive thru is 15cars long and people are waiting inside she is texting and laughing. Great customer service! read more

Starbucks - Text or work? I'm young I'll text. - Coffee & Tea Near Me - Milpitas, California

Here is my review. I go in person to order coffee, since you always have to wait a bit when going through the drive through. When I step inside, there were nobody except the staff members who were busy with the drive through orders. Many of them do greet me and I felt very welcomed. I ordered the pumpkin spice latte and the guy who was taking my order was prompt at providing the options. I stepped back and into the sitting area, and did notice that the music was quite loud. I was waiting for about 7 minutes, then I went up to see the status of my order, and there it was. I asked the chubby lady with square glasses to ask if this was the pumpkin spice latte, and all she literally said was 'yes' She did not call out my order, nor said anything else about it. No apologies, no nothing. When I go through the drive through though, the customer service is fantastic. I've had many good experiences with the other staff members whom were hospitable and had short memorable conversations. But all it had to take was this one lady to ruin absolutely everything. I'm just here to let everyone know that this is the degree of customer service that you should expect when coming into this Starbucks location. The ratings speaks for itself to be brutally honest. I just felt really bad for the rest of the staff members, they not only are working real hard but also are trying their best to provide the best customer service they can, but because of people like her, none of their efforts are often acknowledged and they as a team ultimately fail to provide the standard of customer service that goes beyond the boundaries. I will most definitely be back with much higher expectations but it would be up to that lady if she will even be ready or not. In all hopes that the higher ups will discipline her to be a better employee, I will see you guys soon! read more

I love coming here because there's a drive through, and it's right by the 880. It's the perfect place to stop by for a quick coffee. They always make my drinks just right, and the service is very friendly. I've never had a rude barista at this location. Every time, I pull up to the window, it's a friendly face. They're pretty quick too, but it does get busy. read more

Unfortunately they can never get my order correct. I've given them several opportunities and even had them do remakes. We won't be going back there since every other Starbucks seems to be able to get our order correct. read more

I always passed by this Starbucks while on 880 going towards to SJ. Finally came here to meet with a client. It's a little Starbucks with a small cozy room for people to meet up or do some studying. I'm really loving the Caramel Brulee latte & Gingerbread latte. Yumm. read more

Starbucks - Caramel brûlée latte & peppermint brownie cake pop - Coffee & Tea Near Me - Milpitas, California

They always mess up your drink. Give attitude when they have to fix it or even repeat back your order. Customer service sucks. They have so much attitude. My preschoolers listen better than they do and the people at Starbucks get paid to do it. They suck and management sucks. This location needs help or should be closed. It's probably dirty too. read more

We went to starbucks and in the beginning we asked for 3 separate transactions and one of the employees, Figgy, was so easily confused. Then when we came to the window, he rudely told me "listen, i don't know if you know this, in the food industry saying you have seperate transactions in the beginning is helpful" I didn't appreciate being talked to like this when I spent my money here plenty of times and to get approached rudely by an employee is disappointing. read more

Worst service ever. Made us wait for 25 minutes on the thanksgiving day to just serve a croissant and sandwich. The lady taking the order was very rude and a racist. read more

I wanted 25 mins in the drive though live for this 1/2 filled cup of pumpkin spice! Yeah this is the slowest place ever!! And it was only 1:00pm not happy! I will have to start going to a better starburst! read more

Starbucks - Coffee & Tea Near Me - Milpitas, California

They like to lock the doors early so you may or may not be able to actually pick up that 7pm mobile order. When you only had one job and you completely fail you only get one star. read more

Convenient location as it's right off 880. The quality of drinks and food are consistent with other locations. The staff are nice, but not too friendly. They don't seem to have their flow down. It's a bit scattered from the ordering process to receiving your order. Sometimes they will place my order at the pick up area. Other times they kind of stand behind the cash register and hold it up to me, or set it on the counter beside the cash register. It's kind of confusing. It's a small location with not so many people lining up to order, but I never know where I am supposed to stand to wait and pick up my order. read more

Starbucks - Coffee & Tea Near Me - Milpitas, California

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Really convenient location and have had consistent quality each time I visited. I would recommend ordering mobile during rush hours cause it can take up to 15mins for your drink at times. The team works hard behind the counter, thank you guys! I'm a big coffee fan, but not at starbucks so my go-to here are matcha, teas, and sweeter drinks. Cold brews are great with their toppings, downside is an aftertaste. But hey, it gets me to enjoy my cup and gets me through the day. Matcha drinks hot or cold are refreshing. I get mine with soy and it has not disappointed at this location. Others have messed up many times. Lemonade Teas are great refreshers for days I'm not craving caffeine but want a cup of love. Thank you Starbucks and its team for this location! read more

*This review is only for the Drive-Thru. I've been here quite a few times over the past month. I've been working a lot of OT lately so I needed a little kick start to my mornings. This is the second Starbucks Drive-thru in Milpitas. And I personally like this one better than the one on Calaveras because it's conveniently close to where I work. The only time I really go to Starbucks is for work or when I'm running errands. I noticed that the service at this drive-thru is great, fast and it's not on a busy street as the other one so it's not as packed. Pretty much all of my drive-thru experiences are fast, but maybe because there are like only 2 or 3 cars ahead of me. I've been one time where there were more cars in front of me and it took awhile to get to the front. Also, it's much faster when someone pays from their Starbucks App, like myself. Gotta maintain that Gold Membership yo! So I'm in and out FAST. I'll continue to go here for a quick drink on the way to work! Thanks to all the drive-thru staff here for being so nice and friendly! Keep it up! read more

Starbucks - Venti Peppermint Mocha Frapp! Tastes extra good when it's free! :) - Coffee & Tea Near Me - Milpitas, California

Unable to connect to their Wi-Fi and the shop wasn't even that crowded! Coffee and food were fine and consistent, but overall a poor experience compared to other Starbucks I frequent. read more

First time at this location and placed a mobile order. When I got inside I had to wait longer than the app's projected time (which is fine) but then I overheard the barista complaining about making my mobile order... maybe they are not aware you can hear their conversations while waiting for your coffee or maybe this why it took an abnormally long time to receive my order. Don't recommend this location unless the employees receive customer service training. read more

So for chains I usually give 3, maybe 4 if they are amazing. This Starbucks was sub par compared to my more frequented starbucks locations. The service was really slow even with a bunch of staff. But it seems that the staff really focuses on the Drive through, not the people inside. Sad especially since there was a decent amount of people inside. It took about 20 mins to get our order placed and received inside. Slowest Starbucks for it not even being that busy. read more

The chick at the window was rude, acts like her job is too hard and takes it out on the customers. If u don't like like what u do or maybe ur having a bad day guess what keep it to urself it's not our problem it's urs..get a new job customer service isn't ur thing clearly read more

It's the oasis you dream about! This was one of the first Starbucks drive-thru's that opened in the bay area. It truly was like an oasis on the side of 880 when we drove passed. I remember thinking to myself, 'wow, a coffee drive thru? What a great concept!' And I'm so glad that Starbucks has expanded that idea and more and more continue to pop up. The line moves pretty fast (but then again, it depends on 'when' you come through). Located right next to Chevron and easy access to 880. Perfect for those south bay commuters who need their morning caffeine fix. For people like me! read more

I love this Starbucks! I tried to go without coffee yesterday and felt lethargic the ENTIRE DAY. I've become one of those people who need coffee to function... I've only been inside to order twice, and it actually took longer than it does when I go through the drive-through. I think this may be because they focus more on the drive-through orders? Anyway, the drive-through line goes pretty quickly and all of the baristas have been friendly the times I've been there. read more

The product at Starbucks is pretty consistent, so I judge them on the other aspects. This is an actual store (not kiosk) and the bathroom was ok, but the WiFi was painfully slow (see attached). Also, I'm batting at flows while I type this review. read more

Starbucks - Coffee & Tea Near Me - Milpitas, California

Not sure what happened today but went through the drive-thru because I needed something to wake me up for the drive to Castro Valley. I also didn't want to get out of my car because of the heat, so I figured this drive-thru should help. I ordered a tall Vanilla Sweet Cream Cold Brew. The person who took my ordered repeated it back to me. As soon as I pulled up to the window, I received a Grande Mocha hot drink. I was in rush, so the 6+ mins delay hurt me. I'm just not sure what happened since I thought the employee and I were on the same page. The drink was good though :) Would give a 3.5 if I could but I'll give a 4 since even though the whole incident was an inconvenient to both me and the employee, it was still handled professionally. read more

Okay so I'm reviewing this particular Starbucks not for their coffee, service, location, etc. but rather their CUPCAKES and other food goodies. I was told by a co-worker that they sell cupcakes here and by golly they do! I love their red velvet cuppies and soooo cheap the price!!! I also like the perfect oatmeal, the fruit and cheese plate, yogurt cups, and sandwiches (especially the Proscuitto/Ricotta sandwich...ask for it warmed up). The madeline cookies have always been a hit with my kids. Sure there is always a long line in the drivethru and service is a hit or miss, but we frequent this joint quite often so we must like it here somehow. read more

So let me qualify my review by saying, I'm one of those Starbucks once daily (sometimes twice daily if I'm evil from being overly tired) people. I frequent many a Starbucks and completely disagree that all Starbucks are created equal. I'll agree that the coffee is generally consistent, but the attention to detail (like 190 degrees), the cleanliness of the store, whether they can keep drip coffee made, how fast they can make drinks, ability to not lose drinks etc is all over the board. This Starbucks is a pretty good one: it's always clean, the folks are always nice, plus it has a drive-thru. B/c it has a drive-thru, sometimes it can affect the timing, and I think drinks take a little longer, but it's worth it to not have to get out of the car if it's pouring rain or I'm lazy. I've had 2 extra special experiences at this one: first is when I was sick, I ordered a chai tea latte extra strong with no milk (190 degrees), and they didn't charge me the latte price; I thought that was really thoughtful and nice. The second is that I got a free drink once here, b/c I got selected for a survey. Lucky me at this lucky Starbucks. read more

It's the people that make this Starbucks rock. This crew rocks here. They know your name, your drink, they are fast, and yet never make you feel rushed or imposing. The drinks here seem to be very consistent and my quad venti skinny vanilla lattes are always rockin. Very clean location too and is quite organized. So if you haven't figured it out I come here for the awesome crew and how good they make you feel. Otherwise I am not a fan of where the location is physically located. Sure it is right off the freeway but getting in and out on California Circle is borderline dangerous. You have to be careful as a subway, a chevron, and an office building all share the same driveway. Add some construction vehicles that feel they can park wherever and you have yourself an adventure. So do come here, hang with an awesome crew, just drive safe! read more

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I remember when this complex was a Burger King. Looks like Sbux made it well and theyve brought another burger place in tow. After some heavy burger fare it was time for iced tea to reverse the food coma effect. Fairly fast even though its pretty busy. It has a drive thru which i find interesting but since we were parked we didnt do the caffeine amusement line read more

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This location is definitely the slowest I've ever encountered when it comes to their drive-thru. It's frustrating using the mobile app and it still takes a long time to receive my drinks. read more

I like that this particular Starbucks is so close to the freeway and another plus is that they have a drive thru.....you just go in and out ;) read more

This is the worst Starbucks. The staff is rude and do not acknowledge you when you walk up to place an order. They just stare at you. I waited for my coffee for the longest time and the girl handing it out was beyond rude and made a comment about me under her breath that only her co worker heard and he laughed. Awful staff. read more

I don't make it a point to leave reviews for chains, but this Starbucks deserves one. It's conveniently located right off of the 880 freeway and has a drive thru (but that's not why it deserves a review). I want to comment on their cozy seating area (which is complete with wireless chargers and lounging chairs) and also on the fact that they have legitimate bathrooms. By legitimate, I mean that they don't just have one bathroom for everyone to use. Not even just one bathroom for each gender. There are actual stalls (as in multiple toilets), and the bathrooms are clean. This Starbucks wins. read more

I've gone to many Starbucks & probably should review each & everyone but.... you'd be bored I'm sure. I'm pleased to say that I'm thoroughly enjoying sitting in this particular location right now. to my surprise, I feel so comfy in this room off to the side that I just HAD to review it now :-) The baristas were friendly and made my drink super speedy like lol. The last SB I was at took over 20 minutes because the baristas were taking their sweet time - ugh.. which reminds me to review that one! LOL Oh yeah, the bathrooms! There's 2 stalls and it's stocked with items. Can you believe that?! Normally there's little to no toilet paper as well as paper towels. While I was washing my hands (there was soap!!), an employee was refilling the paper towels. How awesome! OK.. back to my venti iced caramel machhiatto.. I'm posting a pic of this cozy room - not 100% sure if Yelp links it to my review or not. I hope it does. The lighting is really modern & cool too. Have a blessed day! read more

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CAN'T believe I have not written a review for this one yet!!!! This is by far my favorite Starbucks! The workers here are SO friendly! I love them! The service here is just wonderful. And it also has a convenient location right off of 880 and next to a few office buildings. The only downside is that the parking lot is..... VERY hard to get in and out of (no, I'm not just saying that because I'm Asian!) if there are no parking spots left, there is always a drive thru! The drive thru is very quick and efficient! I love coming here for my Starbucks, to study, anything! UPDATE: The cashiers may sometimes be a bit absent minded and unobservant when business is super slow! I had to wait a good 5 minutes until being helped. But that aspect is not enough to take off a star! :)! UPDATE: The cashiers may be absent minded sometimes, but I LOVE THE STAFF!!!! So friendly. read more

Stopped off here for a caffeine jolt after grabbing a burger next door at Wayback. Nice fast service.

Dirtiest and unsanitary Starbucks store I've ever been in. I hope their manager reads their reviews. Came here the morning of Dec 15th about 10am on a Sunday morning and the hygiene of store was already severely compromised. Skid marks in women's toilet, no toilet paper in one stall, debris on in all the door mats like it hadn't been vacuumed for days, sugar, coffee spills on the condiment counter and dirty floors. I told the Starbucks employee about the issue so they should not be surprised reading this review. If you have a choice in another closer store, go there;do not pick this one. Appalling for a Starbucks brand. read more

Very close to freeway 880 and gas station. AND there is a drive through just in case you don't want to get out of the car. Lines are never a problem considering that the location is in the deep back where some people won't be able to find. But, for those who do find it, they can get a quick btl (black tea lemonade) for a blink of an eye. The staff is very friendly and the customers that are there are usually those who desire for a quiet place to study with out the whole hustle and bustle of cars driving and people talking. read more

Looks busy from the outside (full parking lot), but place was empty when you get inside. Service was mediocre. No one smiled when I came in the morning. Cafe was dirty and walls were dusty. My drink was made wrong, but no apology when mentioned. Just quickly dumped and remade. Please go to other locations where customer service is actually valued. read more

the best Starbucks around! Love how they train the baristas here. They always seem friendly but not too much so and drinks are consistently good. My most preferred Starbucks to head to and to meet friends at in their lounge here as it's normally not too crowded. Parking is aplenty too. read more

This is the SLOWEST Starbucks I have ever been to. Walking in or drive thru will take at least 15 minutes even if you are the only customer there. All of the employees move like they are stuck in molasses and they take forever to even ask for your order. I've been to many Starbucks and this one is the absolute worst. Only one person making drinks while the others sit on their phones waiting for an order to come out. I've come here 4 times now and today will be my last. read more

Don't know if they deserve 2 or 3 stars. Some days, very friendly staff and well made beverages. Some days staff is professiinal but drinks are sub-par. Both sitting area and drive thru are clean and organized. Based on my experiences, I will favor my local Peets coffee. Since I usually visit in the evenings, I've ordered sandwhiches but I think by the evening, sandwhiches are hard and not fresh tasting. It's not delicious. I'd rather get a burger next door or run to subways at the nearby subway at the gas station about 100 ft away. read more

WORST CUSTOMER SERVICE EVERRRR! 1st they messed up my order. I called to speak with someone & "Ashley" answered the phone. I told her what I asked for VS what they gave me. She laughed at me over the phone. Then hung up. Who trained this girl? Why is she even answering the phone if she has NO customer service what so ever?! I can only imagine how many ppl this girl has been rude to. Nasty attitude read more

Horribly customer service. The cashiers have a attitude. I will not be returning to this establishment