Great place to relax and enjoy consistently good coffee. The drinks are always made just right, and the staff is friendly and efficient. Perfect spot for a quick break or to get some work done. read more

It's been a while since I visited, when did it stop providing coffee sleeves when serving the hot coffee? The cup is hot and most other places I visited all put the sleeves on before giving to the customers. I have to call out the unacceptable service. An Asian woman ask for the sleeve, was told to go to the counter by the door where the napkins are located to get her own sleeve! It's not a long distance but not short either when holding a hot beverage! When a few other white/Indian man ask for the sleeves, the server grab it and provided and did not ask the man to go get it by the door???!!! The sleeve is literally next to the coffee machine and does not even need to turn to get it and provide to the customers but yet the unequal treatment is not acceptable. This unequal treatment coming from an Asian server????? We teach our children in school, every company has been providing training on workforce equality, diversity, treat everyone with respect, and not be a bystander. It's a shame to see this type of behavior still happening. Everyone must do your own share to call out every situation if we ever expect things to get better for the next generations. read more

Long hours, clean place, good wifi...nice folks. Great place for a coffee and to get work done.

In the small world category - this Starbucks is extremely close to several other venues (Los Altos Golf & Country Club, Los Altos United Methodist Church) that I noticed as we drove by, but didn't realize were all neighbors. Some kind of serendipity! This is an old-school walk-in Starbucks; no room for drive-thru here. There's seating indoors, but it's very pleasant to sit outside in the front of their space, under the overhang of the shopping plaza's facade. Dear Hubby and I were headed back home after a visit to San Francisco and were in need of a cold beverage fix. Once you're on the 280 you don't really see options from the freeway, so have to use Yelp or Maps to find places to stop that aren't too far once you exit. This Starbucks is not directly adjacent, but is a short drive off Magdalena Avenue to Foothill Expressway. We got to enjoy the late afternoon sunshine partially managed by the roofline so that it wasn't beating down on us on a warm day. The friendly staff made our drink speedily so that we had time to savor that break for a little while before saddling up to get back on the road. The Rancho Shopping Center has a comfortable vibe and free parking. Took me back to the era of the 70's / 80's when this style of plaza was very popular. read more

Starbucks - Cozy interior - time to order. - Coffee & Tea Near Me - Los Altos, California

Located right at Rancho Shopping Center just minutes away from my home is this nice location. The staff is nice, kind and top notch. The shift manager Kiana is just super nice and helpful. Let me give you an example. I kept getting this weird sign in for Starbucks and zero locations could explain this. Then I took it into Kiana and within seconds she knew what it was. She said, Joey this is the main site that initially people go to..when they are signing in for the first time. All this time some people in the other stores thought it might of been a virus. Thumbs up and hats off to this store! Thank you Kiana. read more

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The baristas are so rude.. I mean at least acknowledge you messed up on a drink lol. I ordered my go to and they forgot to include something as it tasted very different and the barista just rolled her eyes and ignored me when I asked her to fix it. It was super packed I understand you are busy but you don't have to give that nasty attitude to a paying customer. read more

This Starbucks location has the best customer service in the Los Altos area. There are a few Starbucks around the Loyola neighborhood that take online ordering. For some reason, this is the only one that can really make it work. Without going into too much detail, the downtown location makes you wait forever, as your drink just sits there. Same problem with the Fremont Ave S'vale store. This location has easy parking, quick in and out, and they're friendlier. What I like most is the convenience. If you order ahead, you don't have to wait when you get there. As simple as it sounds, the other locations haven't figured that out yet. And the Starbucks inside the two Safeways? For some reason, you can pay with the app, but you just can't order ahead. Hmm, go figure. And I didn't want to get too attached to this Starbucks. Really, I didn't. It's a big corporate store. And there are more specialty coffee shops if you're willing to drive downtown and deal with partking (like Redberry). But the drinks here are convenient and still pretty good. I love the pike place roast. Consistent, served hot. A great boost for getting in gear on a chilly morning. And the cold brew, so smooth, a summer favorite during the pandemic. Our sweet tooth likes the new matcha with oatmilk concoctions. Two pumps, light ice. Unfortunately, they run out of oat milk alot, for a few days at a time. Cmon, they're in a strip mall with a supermarket. Plenty of oatmilk in there. But I guess it doesn't work that way. And the kids seem to like all manner of fraps. Coming home from the first soccer game of the year, or celebrating a negative covid test, any excuse to order one on the app on the way home. Quick order when a few minutes away, and grab the drinks, and we're on our way. It goes without saying the pastries still suck. Plenty of places downtown, or even the Andronicos next door. But please, don't get a soggy croissant or stale cake pop from Starbucks. read more

Starbucks - Never been so glad to see line inside a Starbucks! - Coffee & Tea Near Me - Los Altos, California

Service is hit and miss. If you need anything as a customer, often they will just ignore you. If they get a drinks order wrong, they don't apologize and treat you with disdain. I have been a loyal customer and typically order for my full family but will start ordering elsewhere. read more

Thank you Starbucks for my free reusable red cup with my holiday drink this morning! I love this location. Super fast, friendly service. Lots of outdoor seating including park benches in the sun. #ThankYouThursday2021 read more

Starbucks - Motivation board at Starbucks - Coffee & Tea Near Me - Los Altos, California

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This Starbucks is one of the best coffee shops to go for a refresher and wake-up drink. My family and I would always stop by after a long walk. We would always get the yummy refreshing drink (Dragonfruit) and two yummy "pappuccino" for our lovely dogs. My family and I come here because the employees are amiable and have excellent hospitality. They always respectfully greet us and would always make their customers feel welcome. Shout out to Hau, Johnny, Zachary, and other lovely employees. I wish I can name them all. They're great at doing their safety measures, especially COVID protocols. They always make sure each person who enters the building has their mask on; if not, they will kick you out. Just kidding, they will provide you a comfortable mask at no cost unless other customers give a little donation to help the city. If you need a place for drinks and coffee, my family and I highly recommend this place. read more

Stopped by with my daughter on Mother's Day and only order two things which were both underwhelming. (1) Green tea lemonade with a request for "light ice" came 3/4 full of ice; and (2) the strawberry açaí was so watered down it had virtually no flavor. I'd recommend going to another location that actually cares about quality. read more

The service today was abysmal, the service is a usually below average, but today was bad. I had four drinks and when I asked for a better way to carry it, I was ignored. After about few minutes I was offered a bag, to carry drinks. After another few minutes I was finally helped by someone else who gave me a cardboard drink carrier without handles. read more

This is the white privilege Starbucks - the kind that bends over backwards for tanned white guys in polo shirts driving BMW 6-series convertibles. Ordered a drink and was probably the fourth person waiting for my drink to come out. Old polo shirt tanned white guy buys a drink at the cashier while I'm waiting, immediately chats with the barista and then the barista hands the drink being made and the old white guy even had the balls to comment to the barista that he only bought a small but the barista made him a venti. I then pipe up why I haven't gotten my drink yet and the barista said he assumed it was for the other guy. Don't be fooled by the pseudo-progressive areas like Los Altos. There's a reason why Donald Trump comes out to the Los Altos Hills to fundraise. This is the Starbuck's his donors must go to. I'm going to buy from Philz or Verve from now on and skip this Starbucks staffed by the grandkids of these donors. read more

Zachery was polite and nice. Happy that I came to get my drink. This Starbucks is close to my new work place. I think I'll be fine now read more

Starbucks - Starbucks Iced Coffee Milk - Coffee & Tea Near Me - Los Altos, California

Average Starbucks. It's a smaller store and can get busy with a long line. Everything else is pretty much the same as any other location.

I have been to Starbucks throughout the country, and have several I regularly go to, depending on where I am. I have been coming to this location for almost a year now, and honestly, it is the worst I have been to. Guests are constantly waiting for their orders for long periods of time, leaving frustrated and/or rushed. The restroom floor is commonly wet, like the toilet is leaking. Finally, their accuracy is very low. My orders are wrong more than they are right, and people are often waiting for a replacement, correcting an order, or leaving with the wrong order along with an eyeroll. Even with 4-5 staff, these problems are still consistent. I hope management can help retrain their staff to bring this location up to par with other branches. read more

At 7:30am, 10 people waiting for drinks, 10 more waiting to place orders AND 15 mobile orders lined up.., And ONLY ONE gas pump operational. Terrible planning. All the while an employee is in the back storeroom doing whatever... Poorly managed. If you're on a schedule plan 15-20 minutes to get your drink. Mine took 18 minutes. read more

Starbucks - Coffee & Tea Near Me - Los Altos, California

Unbelievable service is always waiting for you here in our famous local Starbucks in Rancho Shopping Center. Order Ahead and Pay with the Starbucks App. read more

This is our go-to spot to sit and relax before heading up a short way to the daughter's spanish tutor. Like all Starbucks, there are ample drinks and pastries to enjoy. There is seating available both inside and on the outside. This location is situated in one of Los Altos' older/established strip centers. There's a supermarket, pizza joint, etc. there so you can shop either before or after taking a break here. read more

Love all the options. Helpers are always nice and quick. Also love to study at starbucks super peaceful.

Pros: Starbucks Cons: Noisiest Starbucks ever. The baristas are the slowest I've seen and are really lacking customer support. I walked in twice to order something and they were too busy socializing with each other to help me. So, I walked out. If this location weren't on my way to work, I probably would have given up on it a while ago...but the baristas seem to be a bit faster now. read more

Love this particular location, employees are super friendly, always on top of orders. Simply following their Great leadership (Management). Doesnt take long for them to get to know you, they will alway Greed you by your name. Love it. Thank you Guys for the Great Service. read more

Starbucks - Coffee & Tea Near Me - Los Altos, California

I love this place so much and come here almost everyday! It is also close to a lot of other places and is easy to bike and walk to from where I live. They have amazing staff and are very kind. It's also a good place to hang out with friends. I can walk to Andronicos and buy snacks as well read more

Peppermint hot chocolate is awesome also their gourmet popcorn is delicious - staff is friendly and fun and courteous come visit this store . Also have a unisex bathroom. read more

Old strip mall but still has a Starubucks in it. It wouldnt be modern America without it right? Got a blackberry mojito lemonade which was satisfying for the heat outside. Looks like it's a tad larger than some of the Sbux I've been to, but it's filled with Los Altos families. Best to take your beverage and go! read more

I love the Starbucks here at Rancho San Antonio by Los Altos. The staff is very friendly and the baristas do know how to make their drinks! Tons of people I know come here for the convenience, although I know they come here too because of the ambiance and the feeling of "good vibes." I always get the hot chocolate, and I use this drink as a benchmark of how good a Starbucks store is-I don't know why hot chocolate...maybe because it is my drink, so it is only right that I use this as the basis right? And yes, not every Starbucks make the same hot chocolate. And the one here in Los Altos passes the benchmark! Indulged on-grande hot chocolate, two pumps and no whip... read more

Starbucks - Blueberry scone...c'est mon favorite! - Coffee & Tea Near Me - Los Altos, California

The poor abused baristas! Honestly, the Starbucks baristas at this location seem to have to deal with more verbally abusive and grumpy customers than any other. Some key points about this location: 1. It is always busy here. I have come at various times of the day and the majority of the tables are always full. There is especially a pre-lunch coffee rush at about 11 AM, and the line can be a bit long. 2. They have stools at the bar so you can watch them making drinks. I like to come with a book and just read and entertain myself watching the odd drink orders the employees fulfill. I made an afternoon of watching barista abuse...Sorry guys, I truly feel badly for you! 3. This Starbucks has the feel of a neighborhood store. While Starbucks, as a huge conglomerate, lacks obvious individuality. There is just a more similar atmosphere to a neighborhood coffee shop with the bar seats, comfy chairs always full of people reading newspapers, and old friends catching up. Lots of bikers also come here for some coffee or a snack after their rides. 4. This location closes pretty early. It's a Starbucks. What else is there to say? read more

Pleasantly surprised by this Starbucks. It's really cute outdoors and inside; I love the style! Drinks were made pretty quickly, getting milk was easy (most Starbucks don't keep Whole Milk out, but they got it for me after the fact), and the decor is nice -- modern yet inviting. I could see myself spending a day working here. Great atmosphere. read more

Starbucks - Coffee & Tea Near Me - Los Altos, California

Great for a quick coffee early mornings. I recommend this place during work hours. It can get very crowded. Not the best place to do work. Power outlets are always taken. Overall a good place if you want to order coffee on the go but not the best place if you plan on staying for work. WiFi is great. read more

This has to be thee worse Starbucks in the area. Today June 2nd at 5pm had nothing but newbies working not knowing WTH they were doing. I understand people need training but (1) batista asking another how this is made and how many shots in this drink? What an embarrassing SB!! I WAITED 25min for (2) drinks and than asked where's my pastry? Oh you have a pastry also? The Mgmnt team needs to get their asses in gear. read more

The people and staff here are really friendly. I usually get the iced green tea, but I recently tried the chai tea latte and it was yummy! My go to Starbucks. read more

I ordered a cup of coffee and had to wait about 15 minutes to get it. There were people there but it wasn't very busy. Probably won't be coming back to this location. read more

CRAZY LONG LINE!!! If it were't for the line, it would be 4 stars, but both times I have been here, they have had only one of the two registers open, only one person making drinks, and a CRAZY LONG LINE that never died down the entire time I was there. Pleasant decor. They make nice use of the slightly oddly shaped space, which adds unique charm. The employees that are there are friendly and welcoming, but there are not enough of them, so they end up with a CRAZY LONG LINE. If they had another employee or two, it would more than pay for itself in the increased volume they could do. I'm sure that they lose more than the $20/hr. in business that it would cost to have another employee. Make a more pleasant environment for customers and employees, and more money for the business. Please staff properly. read more

Unlike some other Yelpers, I happen to think this location does pretty well! Most of the employees are pretty friendly, especially if you are nice and understanding. They are often overwhelmed with long lines and do not have enough partners to meet corporate's high service expectations. It seems like the store manager is dedicated to her career and very knowledgeable about different coffees. She even recommended a blend on the Clover that was delicious (a little pricey though!). I also especially enjoy the foam toppings on my blended handcrafted beverages here! Wow! They do a great job! Like others said, this location is pretty crowded most of the day. Try coming in during evening hours (6-8 PM) for a smaller crowd and more available seating. read more

Starbucks - Cool Lime Refresher! - Coffee & Tea Near Me - Los Altos, California

Good morning to you barista...no answer.... Thank you to barista... no response. Not all Starbucks are trained alike apparently.

Great location. Nice people working there. Occasionally, cashier person forgets there are people on line and services a customer for 7 mins while the line piles up. read more

Slowest Starbucks of all time. Don't come if you are in a hurry. Waited 20 min for a basic order because of slowness and inefficiency. Crazy read more

I was having a bothersom day from my unhappy, lecture-happy unappreciative supervisors this afternoon. My cure? Well more like a pick me up but so worth it. I always order a grande white moca frappucino with soy, two pump of white moca and two shots espresso blended of course to spread that good ol Joe in every sip. A half empty Starbucks meant perfect timing for me, I must've missed the lunch line, it being around 1:30 The baristas were a lil busy I could tell they were training a newbie since they were explained king procedures and running around. Once I was promptly helped l ordered my usual but this just being a new store. One thing that stood out the most was the worker asking if I wanted whip cream since I odered a soy based drink which I really appreciated since I always forget to request mine without whip. Thanks for my drink baristas! read more

Starbucks - Delish - Coffee & Tea Near Me - Los Altos, California

Great and convenient place to pickup my cup of joe. But the hours fluctuate and many times they close early. I got there around 6pm and the doors were already locked. read more

It's unfortunate that my closest Starbucks is also one of the worst locations I've ever visited. I have had multiple bad experience here, but I'll just tell you about the most recent. I ordered a trenta strawberry acai refresher with no water and no ice. I was given two inches of liquid, and I asked the barista why that was. Wasn't it supposed to be filled to the top? When I order tea sans ice and water, it's filled up. He simply just told me that that's all and that's all I was getting. I didn't feel like arguing with him, so I drove to my downtown location to show them my drink and to ask them if the barista's claim was true. It in fact, is not. I also called up customer service to ask about this and they assured me that there is no such thing -- that my issue shouldn't have happened. Honestly, if you're going to give a customer who paid $5 for a drink two inches of liquid, at least tell them. read more

Starbucks - That's al I got when I ordered a trenta... - Coffee & Tea Near Me - Los Altos, California