First ever Starbucks review! I'd have to say that it is the best Starbucks experience of all the ones I've visited. I love the ambiance, the greenery in front and the great customer service. Took my daughter for an early lesson at the The Rinks and was craving for something warm after ice skating. This Starbucks hit the spot! I loved the music too! read more

Hadn't been back to this Starbucks in a while, came today and had another positive experience. The service was great, and the drive through line moves quickly. I tried the new turkey danish and it is really good. A more savory take on a danish, i enjoyed it and would order it again. read more

Starbucks - Coffee & Tea Near Me - Irvine, California

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Love the little things! Some team members ordered from this location and we all had such cute notes written on our cups (happy Tuesday and good morning) Our drinks were tasty and made accurately! I usually go to this location during off peak hours as the plaza can be a bit hectic to get in and out of. This location has a drive through and is at the edge of the plaza. Be sure to enter from the left coast brewery side instead of the chipotle side of the plaza! read more

Starbucks - Coffee & Tea Near Me - Irvine, California

I forgot my wallet at the drive thru and Daniel and Tori were amazing! Thank You for being so gracious!!! read more

This is by far one of the worst Starbucks locations I've been to. The number of times my drinks and food have been made incorrectly is honestly unbelievable, and the customer service is consistently lacking. My most recent visit was especially frustrating. My friend ordered a iced coffee with banana cold foam and specifically asked for light cold foam. What she received was almost an entire cup of foam, with barely any coffee at the bottom. When she politely asked for a remake, the cashier argued with her, insisting it was made correctly. After asking again, they did remake it--but this time, it came back with just a literal drop of cold foam on top. It felt unnecessarily petty and unprofessional. I've also had a concerning experience myself. I ordered an iced matcha with only two scoops and whole milk due to a nut allergy. The drink initially seemed fine, but about 20 minutes later, I experienced a racing heart and developed hives. The matcha tasted unusually strong, and given my allergy, I'm concerned either the drink was made incorrectly with nut milk or there was cross-contamination. That's not something to take lightly, especially in a food and beverage setting. At this point, I've lost trust in this location. Mistakes happen, but the lack of accountability and disregard for customer concerns--especially regarding allergies--is unacceptable. If you have dietary restrictions or food allergies, I would not go here. I won't be returning. read more

This is one of my favorite Starbucks locations in Irvine. On most of my visits, the drive thru runs at an efficient pace. I can get my drink quickly.The baristas are very friendly. The store is also well stocked with their food most of the time. read more

TL;DR - cute spot, not much seating & drinks are average this is a nice location since it's inside a barnes & noble, so you can walk around if it's too busy! - this place was awesome the other day when it was super hot, gave us water & then we ordered staff is a bit impatient, but quick with making drinks - they are generally pretty refreshing/yummy in my opinion (a bit pricy though for what you're getting) read more

Starbucks - matcha, dragon drink, caramel frappe, pink drink - Coffee & Tea Near Me - Irvine, California

The customer service here is a zero out of five. Last resort to visit here, and only out of convenience when it is 5:30 am? Early in the morning, but I go to order at the drive-thru. The person taking the order is in a mood. The wish I wasn't here and still in bed attitude. Not a "Good morning, what can I prepare for you today?" Instead, I can feel the energy through the speaker that is more liken to, "You are really bothering me right now, I wish I was still in bed, but since you are in the Starbucks drive-thru and I am here, although I wish I was somewhere else, I guess I'll take your order with grievance...What do you want?" The customer service experience continues at its zenith with lackadaisical behavior and demeanor at the window. Nothing worse than looking through the glass window and see my order waiting, but they delay. An abnormally long delay. They are not taking another order, they are fidgeting with other future food orders. But alas! I am greeted by the employee. Ah, the face to the poor performance now hands me the wrong drink order. I failed to check, my bad. Have you ever been given the wrong order by mistake? You take a sip and your taste buds revolt! How dare you trick us! Inconvenienced, I drive around, park, go inside and kindly set the wrong drink order on the counter and say, "Excuse me, You gave me the wrong drink order, and I drank from it." "That's fine," says the same employee in an unapologetic tone. "No, it's not fine. How about an apology for not paying attention at the window and getting my order right." No comment. Just ignores me like it is my problem, and my problem only. Doesn't accept personal responsibility, one iota. Doesn't ask me what my order was to promptly make a new one. Bad attitude, poor customer service. How much are they getting paid per hour and then expect a tip? Seriously, this location just got 86'd. Never again. I'm done. And, Starbucks is closing locations now more than ever. Competition has similar pricing, so you might want to look at the attitude of your personnel. I'll kindly take my patronage elsewhere. Convenience is no longer part of the equation. read more

I looked for a Starbucks in this area so that I can chill before going to my next meeting and somehow found this one. I didn't buy anything from this location as I was still working on a Starbucks drink I bought at a different location. That said, this location while modern and "new" preserved some semblance of a "café ". There are tables and chairs inside as well as outdoor space to enjoy coffee! They do have a drive thru as well...so this location has every amenity possible! Love it and will keep them on list of locations to return to when I'm in the area. read more

Starbucks - Patio area at this location, lots of space and shade. - Coffee & Tea Near Me - Irvine, California

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I bought a seasonal drink lavender macha at Albertson on jeffery which taste excellent. Therefore i order same drink at Starbucks store at woodbury town center. Sad, they dont make it right. It doesnt look and taste right at all. Should i call and tell them? read more

Starbucks - Coffee & Tea Near Me - Irvine, California

Go through drive through. Asked for my drink extra hot when I went to the register. They did make it how I had asked but the tell is this from the staff. When my order was done, they didn't call my name and put it with the pickup orders. Then what made it worse, the drink they made right after mine, they put a sleeve on and a green topper. For me, no topper or sleeve. What the heck did I do. If you treat everyone the same, all good. read more

Leaving this review with hope that the barista will try harder and that the SSV will work on his customer service. I visited the afternoon of 3/12 and ordered a shaken espresso with cold foam and food. The SSV took my order with what seemed to be passive aggressive attitude. Then when I was waiting for my drink, I watched the Barista (Brandon) shake my "shaken espresso" 3 times. When he finished it more so felt like he was dismissing me instead of handing me my drink and thanking me for waiting, like a normal interaction with a customer. I was given a cup that contained what looked to be an iced latte with cold foam because there was no espresso foam or cascade in sight. It doesn't take a Starbucks regular to know that a shaken espresso beverage should get shaken more than 3 times but it was also disappointing that he then diluted it with milk. I respect how starbucks is trying to "standardize" their drink standards, but it's interactions like these that remind me how much work needs to be done at some locations. read more

This is an amazing Starbucks location! Loved the chill and nice customer service! I want to shout out Omar for helping me with my order and making my day! This location will be my #1 Starbucks! read more

Starbucks - Coffee & Tea Near Me - Irvine, California

A typical Starbucks location. I like the openness of this one. With the large windows it feels so airy. Service is quick and courteous. read more

Starbucks - the inside of a starbucks coffee shop - Coffee & Tea Near Me - Irvine, California

This Starbus always had issue with their internet. I went there many times without internet end up going to another one. Food is normal and service is good. I would say only problem is the internet environment that can be better read more

Not only is this locations drive-thru is the slowest I've experienced, but the employees here need a customer service lesson. Very rude, very obnoxious and very slow. read more

now what the hell is this .... foam or drink? this is crazy!! I didn't see it coming out otherwise i would've asked them to make a new one read more

Starbucks - Coffee & Tea Near Me - Irvine, California

Placed a mobile order this morning (05/DEC/2024) and was very satisfied with my coffee, but I had ordered a glazed donut as well. When I looked inside my bag I saw that it was still packaged in its original wrapper with an expiration date of 24/OCT/2024. I understand that many businesses will freeze products for later use and the expiration may not be accurate anymore but I have no way of verifying whether it was frozen or if it just wasn't properly rotated. As far as I can tell it looks safe to eat but again, due to the uncertainty, I'll be tossing it. read more

Starbucks - Expiration: 24/OCT/2024 - Coffee & Tea Near Me - Irvine, California

Great customer service, the baristas are super nice, this Starbucks has a very friendly environment, they made my drink very fasttt read more

Starbucks - Coffee & Tea Near Me - Irvine, California

I had a horchta coffee...not bad but I prefer the pistachio beverage much more. I'm glad I tried it by using my ********s

Got a breakfast sandwich. I asked for no egg. It came with egg. Pay attention to details. Returned the sandwich.

Anoush gave me an incorrect order at the drive thru and when I informed her of it she wasn't very pleasant about her mistake read more

Starbucks - I just removed this from my breakfast sandwich. Yum!! - Coffee & Tea Near Me - Irvine, California

Horrible customer service. I asked for a blended melon burst they make it in chunks of ice I ask if they can re blend it and they take my drink and start talking back and forth. I explain to the cashier that everytime they don't blend it good the chunks turn into an ice rock while drinking it. She goes back they chit chat again and another girl comes to talk to me and I explain the same thing just to get my drink back and they didn't even try blending it. Worst Starbucks ever. read more

Starbucks - Asked for a blended melon burst and this is what I get. - Coffee & Tea Near Me - Irvine, California

Coffee is pretty good here. Stopped in this morning and we had bagels and coffee. Pretty crowded and everyone looking happy. Cool baristas and all. Not bad. read more

Finally a great Sbux! Great spot for working or studying, there are chargers everywhere and a large coworking table. The staff are super nice, I dropped my bacon egg bites and they immediately made me a new one. I'm so glad this isn't too far from where I live, and I'll definitely be back. read more

Starbucks - Coworking space - Coffee & Tea Near Me - Irvine, California

used to visit this location often before work but the last few times service has sucked and the coffee was mid. I always order the same thing at every Starbucks location yet this specific location always gives pushback about the way I order it. Vanilla sweet cream cold brew with extra cold foam. Every other Starbucks location seems to understand what I mean. Even if this isn't the "correct" way to order a drink, some good customer service would be to ask clarifying questions. IE. would you like extra sweet cream on top, or can you clarify what you mean? Instead, I'm greeted with attitude or snark about the drink "it's not made that way." I also work in customer service and there are better ways to handle interactions even if the customer is "wrong" Politeness goes a long way. read more

The environment is warm and inviting and the barista are so sweet. Drive thru was seamless!

Crazy long wait drive thru no way this is ok. Very unfortunate to make people wait 20 min

My rating keeps going down every time I come here. So I guess I should find a new Starbucks to go to. I mobile order ahead now because they take forever. This time I mobile ordered 15 minutes ahead, got in and at the pick up counter Gaby told me "It's probably in the line?" And then walked away. Felt like the diametrical opposite of what Starbucks customer service should be. The barista at the bar stopped what she was doing, asked what my drink was and then started making it. Didn't get her name though for the shoutout. Keeping two stars because this is the only drive through Starbucks on my way to work... read more

Starbucks - For being in a global pandemic, they staff don't care about physical distancing.. - Coffee & Tea Near Me - Irvine, California

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No two starbucks are ever the same. And even this one is different in quality and service each visit. Some days I get a really well made tea or Frappuccino and others it's missing things, very little cold foam or ice and the customer service is a hit or miss. Today was one of those off days and I had about half an inch of ice for a venti iced Chai with another half inch of added pumpkin cold foam so my drink tasted pretty lukewarm. The best part is that this location has a drive thru making it super convenient but the parking lot to get through is so busy and can be difficult to get in and out. read more

So I started coming here about two weeks ago because I started a new training program right up the street and I thought it was pretty cool that there was a Starbucks right next to me two minutes away normally I don't have any problems with this Starbucks but today I'm very upset! And if a manager or anybody can see this I would expect them to reach back out to me because what I'm about to say is ridiculous. This morning I got to Starbucks and I ordered a honey citrus mint tea, I ask for mine with extra lemonade in it and I always do extra hot however, Allison was extremely rude! She didn't allow me to finish ordering my drink the way that I wanted to she cut me off completely when I said I'd like it extra hot and said we don't do it extra hot! Because the water already comes out to 200°! Yeah Allison I get that but does the lemonade come out at 200°? No it doesn't so you can make my drink extra hot. I know that you can because I used to be a PARTNER! I feel like nobody wants to work anymore and Allison made it very clear that she hates her job she should not be the one taking orders she should be the one behind the bar making the drinks! someone like Allison should not be in customer service she is horrible, rude, and very bitter. Oh and yesterday I went to the same location and ordered the same drink extra hot! So don't tell me Allison I can't do it that way with my extra lemonade! LIKE I SAID someone higher up if you care, reach back out to me. I'd love to share more. read more

Starbucks - Honey citrus mint tea EXTRA HOT - Coffee & Tea Near Me - Irvine, California

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The worst Starbucks experience I've ever had by far. I'm not exaggerating, I would literally fire every single employee working there today. Inside was closed, drive through took 22 minutes, 4 people working, order was wrong and the awful lady working had the audacity to slam the window closed when I said the order was wrong. Refused to return to window. I'll be headed back to speak to the manager and be in touch with corporate. read more

On my last stop in Irvine, California, I decided to come here to this Starbucks location after having dinner. Family was gracious enough to let me grab something on the way to the hotel. I arrived at this Starbucks cafe around 8:15pm on a Sunday night during Memorial Day weekend 2023. The ambiance was quintessential Starbucks and the music was jamming at a low volume. There was a couple of people studying or doing something important when I came thru. There were 2 baristas working that evening and they welcomed me with a cheery hello and welcome to Starbucks. That was pretty cool. The gist of my visit was basically to obtain my usual Trenta black tea lemonade, and a brownie or two. I succeeded in this endeavor within 10 minutes from ordering and exiting. The good thing about having no line ahead of you is that your order is always top priority, which is awesome! For the most part though, my Starbucks experience is usually good and this one at this Irvine, California location was also good too. The service was friendly and fast, while giving me a good product fairly quickly while my family was waiting for me on the parking lot. Didn't have the mobile app so I did this transaction old school. Love Starbucks for its drinks and pastries. The overall experience here at this Starbucks location was good and quick, While being friendly too. The Starbucks restaurant was large enough to accommodate a sizable audience of customers on any given day and night. I know I can sit at a Starbucks and drain away the day. That didn't happen at this Starbucks, but just saying if I had the time here. That's what I'd be doing. What I did do was basically only order, pick up, and leave. I enjoyed my time at this Starbucks, even if it was a quick one. The restaurant was quite clean and immaculate. It was close to closing time, so I can imagine they would start cleaning up and that's how it was so clean when 8pm rolled around. They are known for their various coffee brews and lattes and other coffee infused products. I used to drink it but still go to Starbucks but for their teas and pastries. They make them on demand and it's awesome! The only problem with Starbucks is the fact that it can be cost prohibitive, when you can get a large soda at McDonalds for less than $2. I guess people love what they love and spend what they love. With that said, this Starbucks experience is good and happy that they were open past 8pm so I can get in my daily fix. If you're in the area and want a coffee or a tea, consider this Starbucks location in Irvine California. This Starbucks location is located at 6580 Irvine Boulevard in the heart of Irvine, California. They accept major credit cards as well as cash. As far as parking goes, your best bet would be the parking lot in front of the Starbucks itself. If its crowded, best thing to do is to get local street parking where its available. If public transportation is your thing, consider the routes that are necessary to get here from your starting location. And so, It was great to be here at this Starbucks at the tail end of my Memorial Day weekend trip before heading home the next morning. The experience lasted 10 minutes but it was probably the coolest, since it just felt nice to be at a chill Starbucks with the music going. 4.0 stars for the overall experience. 4.0 stars for the service and the food. 3.0 stars for the prices, but it's Starbucks. 5.0 stars for the ambiance. Support local! B read more

Ordered a cappuccino at drive thru. Very specific on it being 90degrees, which is under kids temps, just nice and warm. I took a large sip like I normally do and I BURNED MY MOUTH to a point of crying. I go back and the manager Alex, offers me a recovery gift card of $4, less than the price of my coffee, not even covering the taxes on it. No empathy, no real apology. I gave her the recovery gift card back and walked out. Unbelievable! read more

Starbucks - BURNED MY WHOLE MOUTH! Asked 90degrees and got scorching hot beverage - Coffee & Tea Near Me - Irvine, California

Great!

Every time I come here I ALWAYS get greeted upon entering, always a warm welcome. I haven't had a bad experience here and everyone is always smiling and kind. I used to work for starbucks for years and they are doing everything right lol, great customer connections. Christine helped me at the drive thru and she had such a pleasant energy and smile, however I realized my drink tasted sooo bad! It was super milky and shots tasted watery. But that's okay! things happen, i totally get it no biggie at all. i went back inside the actual store and Vu was SO kind and helpful and was so prompt to get a new drink for me without any complications or attitude. I normally hate taking stuff back and i already had built up the courage to and im so happy nobody made me feel bad for saying anything. Love this location! will always come here read more

Nice store, wonderful happy kind caring staff and manager and cashiers , very happy vibes, the lady cashier Cait helped me today on a rainy day with my keto coffee , she was so kind and smiling and happy that I truly enjoyed my conversations with her, bless her heart and Megan heart for the cute reindeer crafty badge she made for all cashiers so pretty , God bless Starbucks, our troops overseas , Amen read more

Starbucks - Yeyyyyyy , so delicious keto coffee with pinch of cinnamon - Coffee & Tea Near Me - Irvine, California

Ordered a venti brown sugar oat milk shaken espresso.. it came only 2/3 filled!! I ordered from the mobile app and noticed all the drinks in the mobile pick up section were like this... one was only about 3/5th filled! What a scam ... I will not be returning to this store! read more

Starbucks - This is a venti drink BEFORE I drank anything!!! - Coffee & Tea Near Me - Irvine, California

Blake is very polite, soft spoken, and attentive. Definitely made my morning a lot better!

Not sure how I missed this SB. This is my favorite SB in all of Irvine. Why? 1. Great friendly service. 2. Convenient location right at Sand Canyon & Irvine Center Drive. 3. Very nice to sit inside or outside. 4. Drive through available, if needed. 5. Those with mobile or walk up order are not relegated to second class citizens over and above the drive through - everyone is served in order. 6. Order accuracy and quality are excellent. Great job everyone at the excellent SB location! read more