everyone is always so pleasant and bright. i love that they acknowledge the customers and want to have the conversation with you and they want to know everything. i usually order my coffee with a goofy name (it's automatically on my starbucks app from me and my friend years ago) and i love seeing them crack up laughing about the name too. absolutely love every second in there. one of my favorite go to places in town read more

I like Starbucks coffee and think the quality is good. It's a good, strong cup of coffee that I drink black. I recently stopped in the Gloucester location and was a little disappointed because the music was just too loud. I asked the person there to maybe turn it down a little bit, two people in my party complained that it was too loud and they couldn't hear each other, and we were sitting right across from each other. You go to Starbucks with friends to talk, and when you can't even hear them it's frustrating. Okay, I get it. Background music. But it really should just be that - music in the background. Service was friendly, and food was fair. read more

decor is better now staff is good parking is good expensive egg with truffle and brie was not as good as the one with red pepper green juice in bottle was too sweet, there is one with less sweet stuff, much better but they do not have it here bathroom is very chemical smelling with allergen cleaner, not good read more

Always friendly.My Drink was made perfectly. So glad Starbucks is in town .The shop is immaculate clean and good vibes by the way. I will definitely be coming here . read more

Service was absolutely amazing! After I was greeted by the sweet guy at the window (I believe his name was Cal) who had my 3 drinks already in a tray and perfectly made..... someone stopped short at a green light and my 90 year old client's 3 ($6+) drinks went flying. When I called (almost in tears) the Manager, didn't catch her name, was super sweet and made them right away for me! So grateful! read more

After a four hour long whale watch tour (which was awesome by the way, look for my other review!), or party of four wanted a restroom break and coffee. Enter, Starbucks which was a six minute drive. At 5:45 pm, the cafe was quiet. We wanted the blonde roast freshly brewed coffee but unfortunately they only brew it until 1 pm and were out. So we got the regular medium roast with a splash of milk in our own cup. When we tasted it, however, it was almost cold. I spoke to the person at the register and she was very understanding and mentioned that it must have been from a pot brewed earlier. She replaced the coffee with a fresher one which was very nice of her. However, this one wasn't hot either. Boo hoo. I didn't want to go back so we just took it. The coffee tasted bitter too, like it was brewed for too long. No amount of sugar helped. And just an FYI, the restroom was in just ok condition. Not bad but could've definitely used a freshening. read more

Starbucks in gloucester mass, the coffe is great - the staff " charollete " char " kastin " gabby " keith " there the nicest warmest people " love getting my coffe there and doing my job invoices there ‍ 10 star ratings all around " my good friend Cal the manager is a class professional " 10 stars indeed read more

GREAT Starbucks - friendly staff and great service 7 days a week/364 days a year! Thank you to the Team here in Gloucester! it was awesome when you opened and you have made our mornings special (my son, his dog and me)!!! EVERYONE here is always kind, friendly and quick! You recognize me and start my order with a short black dark roast and a pup cup, you always go out of your way to make my experience a very nice one...plus my order is always accurate and my coffee is nice and hot! Although my coffee is savored i.e.: it's my treat after my morning workout, it's my son's dog Brody who is the winner! I get him a "Pup" cup every day and to watch the thrill in him, waiting anxiously for me to get home, runs up and down the steps, brings me a toy, sits, gives me a kiss and when i say "break" he goes right after it! It's a show to be seen and my son, husband and I all get the biggest laugh every day! The other day it took Brody almost 3 minutes to finish his "Pup" cup! He delighted in every lick, and came up and kissed me again! Thank you everyone, Gloucester, my family and I APPRECIATE YOU! Gayle read more

Starbucks - a dog licking a cup of yogurt - Coffee & Tea Near Me - Gloucester, Massachusetts

A huge heartfelt THANKS go out to the Manager & staff of Gloucester Starbucks! As with many businesses during the Pandemic, this place has suffered from trying to keep both employees & the public SAFE whilst dealing w/staffing shortages; reduced hours; food & supply shortages (which continue to date), and the ever present dealings w/the public both pleasant & not so pleasant. Despite these challenges, they have remained a top notch customer service experience. Always kind and friendly - never a defiant or defeated attitude! Fast & efficient service w/a smile. Being kind (& patient!) is what helps everyone during this difficult time. It's not easy. All the above being said, (BTW the food is good), just LOOK at MY DRINKS in the pictures! Do they truly need an explanation? Delicious!!!!! I' ve upgraded from 4 stars to 5 . Deserved - because they have not only prevailed, they continue to improve and impress. read more

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Obviously this day they are understaffed. 20 minute wait to get a coffee drink. Order was made iced when I had specified hot. Had to wait another 7 minutes while the barista had to try to make drinks and tend the register as well. More help needed. Not the barista's fault. I really felt for her today. read more

Very yummy service is incredible staff is always smiling makes my day. also I want pebble ice at this starbucks sounds yummy

Best Starbucks! Friendly and courteous team - and you know it is well managed when the entire team is happily working away with smiles on their faces! Thanks for being awesome! read more

Honestly, I am just so tired most of the day, and the one thing that gets me up is a great cup of Starbucks. Recommend the caramel ribbon crunch! read more

I'm so happy that Gloucester finally scored a Starbucks. Although I live elsewhere now, I remember being totally envious of places that got one and sad when they tried and it didn't work out. I went to this location's drive-thru on Sunday afternoon. No line of cars, no real wait. Cal served us and was very friendly. I liked his enthusiasm. I ordered a vanilla sweet cream cold brew. It came out fast, really no wait at all when I was there. It was just okay - I've had better and wished it had tasted a bit creamier. Still good and strong but it was missing that wow creaminess that I expect from the sweet cream cold brew. But that's just a minor complaint. All in all, I'm happy for my friends in the area that they have a Starbucks and I'm there fairly often so I'll definitely stop in again. read more

Comfortingly predictable Starbucks facility. Breakfast sandwich was hot and delicious bacon egg and gouda cheese

The staff is always super helpful my drink is always made well in on the odd occasion that it wasn't quite right they immediately fixed it for me everyone seems pretty happy and hard-working at the Starbucks in I enjoy it very much read more

Coffee and food is as consistent as you'd expect, but service is far too slow. Waited for egg bites for almost a half hour. One star is to help bring the average down, you'll get faster service at another location. read more

This place is spot on when it comes to customer appreciation and product quality. I go in everyday before I go into work and even during a pandemic they still have positivity flowing and smiles glowing. Every time I drive-thru your employee Nick always greets me with a smile and a good quick conversation, always hits me with that positive mental attitude. LOVE THIS PLACE read more

5 stars the best people , best staff , char, Calvin have the coffee moving people in and out very impressive and awesome 10 stars service , go there multiple times a day read more

Hands down the best coffee on Cape Ann. Cape Ann has several local coffee shops that have offered mediocre coffee to their patrons and tourists for too long. It's unfortunate that a mega chain has to fill the void but I am grateful for the addition. This brand new sparkling store is easily accessible and right next door to all of your shopping desires. Enjoy! read more

it is 6 am, and five months from when i left my original review. i finally got the managers name, it is cal!!! he is awesome!!!! thanks for always being so put together and smiling cal !! read more

This location is so efficient and the staff are all very kind. Even when there's a long line, they get orders out quickly and accurately--I have never had any issues with my order. And they're just so nice! When you're at the window, they're amiable and make sure they ask if you need straws, napkins, drink carrier, etc. They are clearly very organized and have great attention to detail. read more

Tesia is the best person on the drive through! She always has answers to every question I ask and she's very polite and helpful!!

Mobile order then wait 20 min in drive through line. Tell people before they order they will have to use drive thru

Customer service tip- when people are willing to wait almost 40 minutes in the drive-through line on Mother's Day - instead of just closing with only six cars left and telling those people just to leave -you might want to send someone out and give them a heads up who the last car will be. Let people know- or take those last 6 cars- anything would haven been better. Just poor customer service. Not good. read more

Have been to this Starbucks trying to give it a chance but almost every time I go my order is wrong. The baristas seem to need more training bc they are very slow read more

I know this is newly opened, and busy especially with the drive through. But I am significantly less than thrilled with my experience. I ordered through the app and went inside to pick up. I went to the sign that said "Pick up here" and has the black risers where they put the drinks. No drinks ever appeared there. I sat down to wait, knowing they were busy. Twenty minutes after sitting down, I watched a girl who had also been waiting look suspiciously at some drinks that were behind a ticket printer where they were prepping the food for the drive through. Sure enough, those were the app-ordered drinks. I went over, mine was there, and I have no idea how long it was sitting behind the ticket printer. The foam had sunk to the bottom. I went to the cashier and asked if it was possible to have it remade, given that the drink was hidden and on a counter being used for the drive through. (I asked politely because I don't need anyone spitting in my drink, and also I always feel guilty asking for things like that, even when it's the right thing to do.) They remade it but the cashier was clearly put out. In the remade drink, they didn't blend the cream enough to foam (the main feature of the drink), but I wasn't about to ask again to have it remade. I sit back down, take a seat... and my drink is truly terrible. The cold brew somehow managed to taste burnt, the cream had no flavor (not even of cream). It's a drink I order often, so it's not like I just had different expectations than what it actually tastes like-- it's not at all like the drink I've had at any other location. Maybe this location will improve with time; I'll give it a few months before I try it again. If it does improve, I'll happily update my review. read more