Great service. Friendly employees. Great coffees, beverages. Highly recommend Yelpers. read more

This is a very professional Starbucks. Robert is a super polite, smiling, and courteous barista. Came in to get my ice coffee and he was very helpful in helping me use my points to get it for free, The ice coffee is always on point. It's Starbucks. So it's gonna be strong and consistent. Not going to taste like your mom and pop coffee shop down the street but it's still solid. About 8 tables inside. Plenty of seating that spaced out from each other as well as outside seating. read more

Great service. Wonderful outdoor patio space to enjoy the day. Refreshing sound of water is relaxing clean organized pick up area easily to find your order when using the app. Inside tables also available. Neighboring eateries within a few steps. Shopping galore! Spend the day exploring this area and find your new favorite hang out spot. There's plenty to please the group it won't disappoint. Make sure to stop by for a break and rehydrate. read more

Starbucks - Coffee & Tea Near Me - Chino, California

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Located in the city of Chino this Starbucks does not have a drive-through. Had to park the car and get out for once. The inside of the store is small with very limited seating. The bathroom was also temporarily unavailable which was a bummer. Ordered my new favorite drink which is the Lavender Cream Oatmilk Matcha! Get the largest size which is a Vent I just wish they would put more lavender in my drink. read more

Starbucks - So little lavender - Coffee & Tea Near Me - Chino, California

I had gotten a flat white at a different location and it was not made properly. I was closer to this store by the time I realized how bad my drink was. I went in and explained the situation and the remade it (perfectly) and everyone was so kind! Highly recommend this location!!! read more

Staff is always friendly so i give the stars. But a message for corporate. If u want to change the business model back to people enjoying the drink in the store, this location needs more chairs and tables. Theyre along the perimeter of the store and theres a huge empty middle space. I always pick up and go bc there isnt enough seating. read more

This Starbucks is absolutely horrible. Screwed up our order, didn't say sorry, was rude. NEVER GOING BACK.

This is my regular starbees and LOVE the atmospher! Katrina is always smiling and happy. Makes me feel welcome. Thank you!!!

I know it's weird to post about a Starbucks since they're all about the same but I just wanted to say that Guy Robbie is very kind. I was having a rough day and he must have felt that and hooked me up with a cake pop. The overall vibe of this one was cool and all the staff laughing and getting along filled the place with positive vibes it was cool. read more

Starbucks - Strawberries & Cream Cake Pop - Coffee & Tea Near Me - Chino, California

This Starbucks is a pretty good one. The employees are always friendly and happy to help. I came here a few days ago to get a specialty drink and they made it to perfection. Sometimes they run out of stuff , but I guess that's to be expected. read more

This has to be one of the worst Starbucks I have been to. Today I witnessed the Batista tell a lady she could not use the restroom because she was not a customer. Turns out the lady had bought a coffee but was sitting outside. Both Baristas proceeded to talk about the customer once she walked away for a good 3 minutes. There was a male Batista who came in while I was there. He was very rude to customers and ordered the other employees to change the music. The music was as extremely inappropriate and vulgar. Not at all appropriate for a Starbucks that has families going in and out. It was so distracting that I had to leave. This store needs training needs new management and customer service training. read more

By far the worst Starbucks. I was here 2 months ago and ordered two iced shaken espressos. Both came out visibly looking different and tasted like trash. Today I decided to give them another show as it was on the way to my drs. never again! The iced shaken espresso I got tasted like milk.... Just iced milk. And when you ask staff to remake it. They do- but it still tasted horribly. I don't get it. You literally have a recipe to follow. read more

Employees are rude just wanted a straw ignored me then when I asked for a straw the girl told me if I wanted a straw then I could've just asked for one read more

The restroom is terrible,smell was so bad,the staff doesn't care to clean it,need more care read more

Starbucks - Coffee & Tea Near Me - Chino, California

I usually come here and my drinks are fine but today I am disappointed created custom drink and used my points. for them to not add my extra Carmel drizzle. My cookie was cold upon arrival read more

Starbucks - Coffee & Tea Near Me - Chino, California

Met two great Starbucks employees tonight. Love the coffee and conversion ! They did a great job!

I went in today, 1/9/24 at about 3:20pm. There were two baristas, a male and a female. I did not get their names, but the male was oddly rude. I received my food items, but I wanted sriracha sauce, therefore I waited patiently for the male to acknowledge me.. he saw me standing there but did not ask if I needed something until I said "excuse me, may I get sriracha please" he proceeded to work and came back throwing multiple packets on the counter. I thought that was very rude. Why work in customer service if you don't like your job, or why the need to provide such service. The way he threw them, is not proper. Is this how he behaves on a daily with customers or when he's having a bad day? read more

I came in to get 2 drinks for my boyfriend and I. AMBER helped me out and was so kind and sweet as she took my order. I made the mistake in ordering a hot and cold drink when I meant to order 2 hot drinks. I came back and AMBER offered to replace it at no cost. I thought that was so sweet but since I made the mistake i felt I should've paid for it. As AMBER is ringing me up she asks again if I'm sure I want to pay for it because she could replace it. I honestly feel this level of customer service is amazing. She didn't seem annoyed or bothered and she was really busy when I came back in to get the correct order. Thank you AMBER for your amazing customer service. Starting my day out with coffee is a must and the extra mile you went to try and make sure I left a happy customer shows the importance of customer service. You're amazing. Thank you again! read more

Starbucks - Coffee & Tea Near Me - Chino, California

I love grabbing a drink and chilling in the nice air conditioning at Starbies especially when it is over 100 degrees Fahrenheit outside. read more

Starbucks - Venti Iced White Mocha - Coffee & Tea Near Me - Chino, California

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AILEEN... the rudest excuse of an employee I've ever came across. Made zero eye contact, rolled her eyes and acted like taking my order was so much work. My friends drink was wrong she grabbed it, didn't even apologize, poured it out dramatically in front of us and walked away to remake it. If you don't like working in customer service go get a job where you can roll your eyes behind a screen so no one can see you. Pathetic. read more

Great Patio.... Great Visit... Very good service... Recipe for success, and thanks, read more

Starbucks - Christmas Blend - Coffee & Tea Near Me - Chino, California

Amber was the sweetest! I forgot to add caramel in my drink and I did a mobile order. I called the store to ask if it had already been made and it had. But she told me she would remake my drink and add it with the caramel. I'm glad received a warm smile from her when I got my drink. Definitely made my Monday. Thank you Amber! read more

Izayah is SO RUDE..he made my drink wrong and then when I asked him to fix it (needed to be blended), he looked at the label and walked away without saying a word. He then forgot the whipped cream and walked away before I could tell him, so I had to ask another worker. All the workers here are so unfriendly and it was an extremely unpleasant experience read more

This is hands down my favorite Starbucks in Chino. I feel like I am one of those with a complicated order and they airways make it to perfection! I've been going to a different Starbucks for the longest time and they never get my order right and it got so frustrating. Thank God I found this one and it's much closer to my job. Only negative thing I would say is the parking but as far as Starbucks and the drinks, this place is the best! read more

Starbucks - My complicated order hahahaha I downed this drink - Coffee & Tea Near Me - Chino, California

I just can't believe they allow dogs to stay inside the premise. I love dogs, but inside the restaurant is a no. There's plenty of space and seating outside. Workers should be vigilant about enforcing no pets inside the dining area. read more

You'd think being a partner would get you at least decent service. Placed a mobile order and it said it would be ready for pick up at 1:42, came in and the order wasn't ready, fine no problem. I sat down and waited for my order to be ready. The food was done first and what a shock when I picked up my sandwiches all of them were falling apart. I attempted to put it back together without burning myself but wow at least make the effort. The thing that led me to leave this Yelp review was the drinks. Two very simple drinks to make, a brown sugar oat milk shaken espresso and an iced matcha. The iced matcha was a sad excuse for a drink. I mean just look at the picture. The barista could've at least shaken the soy milk a bit to avoid it clumping at the bottom and the drink wasn't even filled. I stood and waiting by the mobile pick up to try and have it remade but the barista kept saying "I'll be right with you" and just kept making drinks.The foam was nearly half the drink, three sips and it was empty. Overall it was so disappointing considering you expect such great service from places you work at. Please at least make an effort to keep the same standards for everyone. read more

Starbucks - So much for my Sausage & Cheddar Breakfast Sandwich, all the cheese is on the bottom. - Coffee & Tea Near Me - Chino, California

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Service sucks here! They're so slow. It never fails at this Starbucks. Too bad it's so close to work. I'd rather drive further for better service read more

Starbucks - More than a 15 min wait for this - Coffee & Tea Near Me - Chino, California

I've been there 4 times and every time the service gets a little worse. I feel as if I'm being disrespected, discriminated against my cup of coffee was literally half coffee half foam this last visit. Extremely disappointing staff needs to be addressed read more

The employees do not wear masks. Apparently because it is not required, even though it is still recommended what with the delta variant and all. But if you are handling food (e.g handing out every single food/drink order) and you are unmasked while the customers are masked....I'm sorry, but wtf? I come here often, but this now makes me afraid to order from here. Also, this has happened three times already where a mobile order has gone missing. I order a mobile order in order to save time however I ended up sitting standing there waiting so they can remake the order. read more

Every single time I order a Matcha Latte from here its extremely unmixed its basically milk on top of the powder. read more

It was my first time at this location. It looked like they were having a fun event outside but they were still setting up when I got there in the morning. It is in a busy plaza! Be prepared to look for parking. There's a large sitting area outside with nice clean patio. People were nice and friendly. I like that the online orders and in stores orders were separated which kept things less crowded and easy to see what drink is yours. Across the street is a Crumbl and this location is near a freeway. read more

Starbucks - California themed tumbler - Coffee & Tea Near Me - Chino, California

By far, this is the worst Starbucks I've ever been to customer service is horrible , i'm used to the super friendly baristas, but not here. Staff seems as they're annoyed to be there. The drinks are always made poorly. I gave this place to try a couple times but every time I come it disappoints me. And yes, also it's pretty inconvenient that it doesn't have the drive-through. read more

So I've ordered a box of coffee from this location before - when I did previously I was told no need to order it 24 hrs in advance that they regular coffee always available. I need a box of coffee for a meeting... call them up to let them know before I left the house that I'd be in and ordering a box of coffee. I'm put on hold twice... and then told they're too busy to make a box of coffee. It'd be at least half an hour or longer and they suggested I go somewhere else. Great customer service there. read more

Late night coffee needed after a filling dinner in the same shopping center. Not very busy the late time we arrived. Went straight to the cashier and immediately placed our orders. Wasn't really looking for a bite to eat, but glanced over at the case and it was practically empty. My friend order a tall iced coffee and a grande cold brew vanilla sweet cream. Drinks were made in minutes. We headed out to the patio to chat and catch up. The patio seating is nice and clean, and at this time in the evening really nice. After stirring my drink, all I really tasted was more of the cream and no sweet vanilla. Last time I ordered this, it was sweeter and a little creamier. I was too lazy to go back to have them add more vanilla and cream. Parking was still a bit hectic for the evening. The parking area close to Dickey's had more available parking spots. I needed to use the restroom, but they blocked it with the condiment cart. Grrrr! Why are they blocking the restroom?! What if guests need to use it? It's still operating hours! So they recommended to go to Subway! WTH?! So not happy. read more

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I've been working in the Chino/Chino Hills area for about 5 years now and I love coming to this Starbucks. The service is ALWAYS (literally) super friendly and the drinks come out quickly and as-ordered. This store is particularly well-maintained and is usually well-stocked with their grab and go food and beverage items. The last time I was here (2/14/2023) I ordered a grande Emperor's Clouds and Mist tea and if they could serve it to me at a cooler, more drinkable temperature since I didn't have a lot of time but I wanted to enjoy my tea and do some journaling while I was in the store. They were super gracious and my tea was served at the temperature for me to enjoy. I also had an experience here not long ago where I was hoping to purchase an a la carte' banana but they informed me that those have been discontinued, to my dismay. The barista that was serving me offered me a pre-packaged container of fresh blueberries to purchase instead, which was exactly what I needed! I look forward to returning to this store. read more

Starbucks - Counter area - Coffee & Tea Near Me - Chino, California

This is definitely my favorite place to go for coffee! The baristas are very friendly and efficient. Angela, Katrina and Erin are the best!! read more

Since COVID started, this Starbucks went from a little hangout spot to a COFFEE MACHINE. You would not BELIEVE the capitalism that is going on here. Drinks are going out FAST. One time I even ordered a Pumpkin Cream Cold Brew and I noticed that I already had a charge for the drink on my bank account, and, oh, look at that, the drink is already in my hand? BOOM. That's how fast they are. Didn't even have to leave the house. God bless AMERICA, Seattle Coffee, and the Great People of Chino Hills. read more

If I could give no stars I would, horrible customer service, I had to ask for my drink multiple times before it was given to me. Baristas are very rude and it wasn't even that busy. New trainee needs to learn manners read more

From the moment I walked in to when I left I had the most enjoyable experience. I tried something new and loved it with the help of the baristas and their energy was everything. They were super welcoming and enthusiastic which made such a difference. I was having an okay day until I went there. Just for the vibe I would go back to this location. I recommend trying the NEW Paradise Drink it was refreshing and perfect for summer read more

Friendly service but the barista got our $7 drink wrong. We were on the freeway before we noticed and it was too late for us to return. Check your order before you leave. read more