Today I had an issue with an eGift card I purchased. When I opened it from the email, it asked for a secret code, but I searched everywhere and couldn't find it. I contacted customer service first, but they suggested I go to a store for help. So I came to the Chino Hills Starbucks. The store was extremely busy, and every employee was working hard helping customers. The girl who first assisted me couldn't solve the issue, so she called the store manager, Daniel. After asking a few questions, Daniel told me it was the first time he had seen this problem too. Even after trying several times, he still couldn't fix it immediately, but instead of giving up, he decided to call customer service himself using the store phone. While I was waiting, I watched him doing everything at once -- taking orders, making coffee, warming food, and talking with customer service at the same time. Even though the store was packed, he stayed calm, patient, and professional the entire time. I could really feel how much he cared about helping me. Thankfully, the issue was solved very quickly. But what touched me the most happened afterward. Daniel sincerely apologized for the inconvenience and mentioned that he noticed I was pushing a stroller in the very hot weather. Honestly, my baby had been crying in the car on the way there, and I was already feeling stressed and overwhelmed. But when Daniel looked me in the eyes and said those words so sincerely, I truly felt moved. There are probably 3 or 4 Starbucks locations nearby, yet this small store is still packed every day. After today, I completely understand why. A good manager creates a great team and atmosphere, and customers can genuinely feel the difference. read more

Really bad service, the workers staff ignore me every time I come in to order something. Another person came in right after and they helped them out before me . Unfriendly service read more

I can't believe how much the service at this Starbucks has declined. I spent $20 on a mobile order with four items, one of the food items was missing. When I politely let the employees know, instead of asking what was missing, she told me to check the bags sitting in front of me, which I had already done. That's the whole reason I was asking for help. One employee walked away, spoke to the person preparing food, then came back and continued making drinks without saying a single word to me. No update, no acknowledgment, nothing. When I asked if my food was being remade, I was completely ignored. I even said, "A little communication would help," and still got nothing. Eventually, someone who appeared to be the supervisor stepped in, apologized, and said they'd take care of it. The employee who initially "helped" acted like I was the problem instead of simply communicating. Mistakes happen. Forgetting an item isn't the issue. The issue is the complete lack of customer service and communication. If you're charging premium prices for coffee and food, customers deserve better than being ignored when something goes wrong. read more

I was welcomed in with a smile and a warn greeting. The place was clear and the service was great. Thank you for getting my order right and the best service ever! Sincerely TJ read more

Starbucks - Avente green iced tea unsweetened! - Coffee & Tea Near Me - Chino Hills, California

We stopped by here while we waited for Tomo 7 to open, and decided to order a tall caramel frap. The staff was friendly and took our order right away, a few minutes later our drink was ready. As usual, it tasted pretty good! The location has inside sitting, unlike some in Chino, and is nice and spacious. Lots of tablets to sit and steady or work. Overall a good experience and will recommend this location to anyone near by. read more

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Went in this morning for my mobile order, was greeted by Nate, who was beyond amazing, not only was he very friendly but also gave a few drink suggestions, and just made me feel so welcomed. Thank you so much Nate for your customer service skills. Keep up the great job. And thanks for the suggestion on pumpkin cream chai it is delicious. read more

This location consistently ignores specific order customizations. I have been ordering the exact same drink for over 10 years, so I absolutely know the difference when my order is wrong. Every time I order online, something is messed up. If I ask for cold foam, it is missing. If I request no syrup, they add random substitutes like caramel sauce. If I ask for oat milk, I get regular dairy milk instead. Today, I decided to try a different drink and ordered an iced doppio espresso with non-dairy vanilla cold foam. Not only did they completely leave off the cold foam, but they also randomly added regular milk to it anyway. The lack of attention to detail is incredibly frustrating. read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

Amazing services! Joe and the staff extremely friendly, picked up the call instant and resolved my issue quickly with a big smile with no hesitation. Staff offered to redo my drink because it melted, top notch services and hospitality. read more

From 6-24-25 Ordered an off menu frapp drink. This being off menu images it more expensive. I asked the cashier 2 printouts of the drink contents sticker so I'll remember what's in it. This has never been a problem at other SBUX stores. The young cashier said she would half to put another order to do this. I said your manager should know how to this. She said, "the mgr isn't here right now." I asked for a supervisor. Cashier says, "the supervisor isn't here right now." Okay. This young inexperienced cashier is on her own with no proper management to supervise her. I went back to my drink order and asked her to whip it up really well so it won't go watery. I like it really whipped thick. There was an Asian barista not saying anything supportive but just minding his own business making drinks. They weren't even talking to each other. As I waited for my drink I see this woman come out from a back office, minding her own, moving about her business ignoring eye contact with anyone trying to seem invisible. Right away my sense was this is the supervisor or manager. This woman actually told the young cashier to LIE about not being there, so she didn't have to help me, a customer. I was the only customer in the store on this weekday afternoon. I took my drink and left the store. After drinking it 1/4 past the whip cream I didn't want a lot of, this frapp started to get watery. Tight lipped I was annoyed about this store lying and not getting my order right and paying for something that wasn't made right with an on-site mgr not doing her job. This is a very disappointing SBUX store for Chino Hills. Did I say the tables, chairs weren't wiped down and all unkept? Sad that almost IE stores have only averaged 2 stars for their poor quality service, for expensive drinks and poor district manager supervision and training. After calling several of those stores for a brainless question I was hung up's on because they were busy with customers. I thought I was a customer. I'm copying this message to email to the district mgr for SoCal so he'll see how his districts are by not providing the service the customers are paying for. This is a sad reflection of him if he's doing his job right. I got his contact info from a Chino store that was nicer than this, where his business cards were available. His stores are just so sad and in weak service quality. read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

Absolutely the worst customer service ever, either they're stupid or they can't hear I've been here several times and they have messed my order twice. Is it too hard to listen and get the damn order right? I asked for Matcha and get something totally different, when I asked them where is my drink they bold face lied and said that's what I ordered. As they quickly try to make it right, I told them I want a refund, mind you I've been in there now for 15 minutes now, I got my refund, I think? I'm going back to confirm the refund. These employees are NOT good, they look pissed to work there, they don't value the customer experience. They seem to enjoy talking $h*t to each other than making the orders correct! Next time quit your job if you hate being there, because you're not good at it any way! read more

My coffe east las half o the tegurar portion, and they said it's normal. I order the same there at least 4 times a week read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

Beautiful Starbucks! An incredible barista named Juan. Ordered multiple items for my office, incredibly kind, very professional! A perfect Saturday afternoon. Thanks Juan! You made my day! -Dr. Melody read more

Bridget was so nice she helped me figure out exactly what I was trying to order, will be coming back !!

Extremely unhappy here. Unacceptable Behavior at Starbucks - Holiday Bear Mug Debacle Today was supposed to be exciting. The release of Starbucks' holiday bear mugs. Like many others, we showed up early, eager and hopeful. We arrived an hour before opening, and saw the mugs clearly displayed on the shelf. We weren't alone, others in line saw them too. But when the doors opened, the mood shifted. Employees announced they had none in stock, claiming zero were shipped to their location. That was a blatant lie. What is interesting, When they opened the doors, an employee announced that only 1 cup per person, why make that announcement if you are claiming you didnt recieve anything. Hmmmm!!!! When we confronted them rightfully so, one employee flat-out denied we saw anything. Another, visibly nervous, admitted they had 10 mugs, only to backtrack immediately when her coworkers shot her a warning look. It was obvious. They were caught. And instead of owning up, they chose to deceive. We told them what everyone already knew: they took the mugs for themselves and stashed them in the back. From what I understand, employees are strictly prohibited from holding or reserving newly released merchandise. Yet here they were, breaking policy and betraying customer trust. The crowd was furious. People demanded answers. The staff froze with no explanation, no accountability, just more denial. It was insulting. This wasn't just poor service. It was dishonest, unethical, and deeply disappointing. Starbucks needs to investigate this location and take action. Customers deserve better. We showed up early, followed the rules, and were met with lies and manipulation. Make this right. Message also sent to Starbucks Business center. read more

Stopped in to this Chino Hills Pkwy location as I needed my fix of caffeine on this overcast and bit chilly day. Pre-ordered through the app and was pleasantly served by Wendy. If she isn't the manager, Starbucks needs to make her the manager because her demeanor and customer service is a breath of fresh air. So much that she treats the store and each customer as if she is the franchisee owner. In the world we live in today, it's great to come across someone that loves their job because attitude is infectious. Stop in to this location and hope you are greeted by Wendy. read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

Always super friendly staff and the drinks always are super good today me and my friend ordered our pumpkin chai's and we got the cutest drawing on it by one of the baristas ! It made our day lol read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

I'm a regular here, and today was made special... I had to post on ig, and got a lot of compliments on how nice it must be to have the baristas show more than usual effort ! Thanks guys! Loved my cup today!!!!! Keep up the good work! read more

Starbucks - Venti caramel frappe, with extra love today! - Coffee & Tea Near Me - Chino Hills, California

Kindest Starbucks workers I've ever encountered! It was super busy and I ordered mobile. The worker went out of his way to get my dog a pup cup and struck up a conversation while I waited. I didn't get his name but thank you for being so sweet. read more

Starbucks - Pup cup! - Coffee & Tea Near Me - Chino Hills, California

Whoever does this, you make my morning every time I pick my coffee up.. everyone is always so kind at this location. The blonde manager is always so nice, and pleasant. read more

Starbucks - How cute - Coffee & Tea Near Me - Chino Hills, California

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Ordered online. When I got there my coffee was ready but the breakfast wrap was not. So I waited. I have almost finished drinking my coffee when I asked the staff about my breakfast order. Sarah blurted "just wait it is coming." I was dumbfounded. But Hillary quickly asked what I ordered. I said its the wrap, 2. She apologize and informed me they run out. Imagine how much time I would have wasted waiting for nothing. Appreciate Hillary's customer service, I ended up getting paninis. Hope they get to train their staff right, everyone regardless kf race or position. read more

Watched two employees at the register have a full conversation and apply chapstick while I stood at the counter waiting to order- refused to acknowledge me or those in line behind me for a few minutes despite making eye contact. Poor service. read more

I placed a mobile order to be picked up as we were driving through this area on the way back from a trip. This is small location with limited seating, and no soft seating at all that I saw. There was a barista and checkout person there, neither of whom acknowledged or even looked at me as I waited for my drink - very unusual for most Starbucks I frequent. They seemed busy with both mobile orders and walk-ins. My drink was fine; it took longer than I would have expected, but granted they were busy. Overall, this is a so-so Starbucks - fine to stop in for a drink to go, but ambiance is definitely nothing special/comfy and staff was not welcoming or friendly as in most Bux. read more

Awesome Starbucks. Very professional workers. Clean and smells pleasant. Great vibes just like most if not all Starbucks. The coffee defines delicious flavor. Thank you Starbucks for giving me an excellent experience. All of the workers are mature and busy. Great for business read more

Shoutout the Starbucks team here they always are on point with my mobile order drinks quick fast and sufficient service is 10/10 per usual read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

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I came here with my brother to get his birthday freebies and the associate helping us was being so inconvenient, I explained that its his birthday and told her I was unable to find the exact freebie but said his birthday was today *with proof and he has HAD the account.* and the girl, Raylene wasn't wanting to make an exception. If it was busy or even a big order id understand the circumstances, but it wasn't busy.... or a big order. And it was for a teenage boy, like..... all other franchises we've been to never gave us similar issues over a literal birthday DRINK. This is exactly why this store has no 5 stars. read more

My fav Starbucks. April is always so sweet and considerate when I come in. If there's a line she starts your food order while you wait. My drink is always perfect. The staff is very kind and work efficiently and quickly. Thankyou! read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

I always love coming to this location. The staff are always super friendly and welcoming! I usually drink black coffee or cold brew so I'm not able to rate their other beverages. However the Pumpkin Cold Brew was super good! But wanted to shout this location out because they always deliver with the service, appreciate you guys! read more

This was a very bad experience. We were going to khols and we decided to stop by starbucks. i got a mocha cookie crumb frap and was very excited. When i got the drink, the first thing i noticed was the odd color. Usually, it's brown but this time it was literally white. I didn't think much of it and went back to the car. I took a sip and my mouth was full of powder!!! mucho mucho bad. go to Nobibi, way cheaper and better!! read more

Starbucks - Mocha Cookie Crumble Frappuccino Blended Beverage - Coffee & Tea Near Me - Chino Hills, California

Came in to this store only one time. So - I could have caught them on an off day, or off time. But there are 3 customers other than me, all sitting down enjoying drinks. There are two visible employees. And both trash cans are overflowing - and the place looks like a tornado came through. Either these poor girls have been too busy to buss tables; or simply ignoring the fact customers can't really do it for themselves. The floors are quite dirty ... no customers ahead of me - still had a 5 minute wait for my cold brew drink. As I sit here waiting I can see one girl with pink hair working as she talks, and the other is just standing there talking - not working on anything. Her name tag looks like maybe Joanna? Would never come back to this store on purpose. Another customer just walked in and is more friendly than the workers are. He told them thanks and to have a good day and neither employee even acknowledged him. And they just finished my order and didn't even call my name for me to know my drink is ready. read more

The coffee is standard, like any Starbucks. There are no soft seats at all, so comfort is a little less. It's okay. I'll give it 4 stars with a stretch. read more

Starbucks - Latte - Coffee & Tea Near Me - Chino Hills, California

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Service was beyond excellent. My drink was great. But I bought 2 prepackaged pumpkin breads to eat later on in the day. I heated it up. Tasted dry and I didn't finish it. The date was marked December 2024. I know they are frozen and then thawed but please check the dates before selling them to a customer. I should have checked but trusted Starbucks. Now I'm out $8. read more

The customer service here seriously makes my day better!! All around just such great and caring people !! Drinks are well made Always so clean Fast service Easy parking No drive thru read more

The server was nice and I got my drink in a short of time waiting. I got a cup of hot mocha. Love Starbucks coffee Ambiance was clean and they have pastries, coffee beans and collectible mugs in the store. Parking is free and easy to find. No drive through service. read more

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I came into the store around 12/12:15 PM today, October 13th, 2023. A girl named "Kat" (how ironic, bc my name is also "Kat") took my order. I (tried to) order a trenta matcha latte & a customized, trenta mango dragonfruit drink. The order for this one is a trenta mango dragonfruit drink with no water, extra base, and no inclusions. They made this drink so wrong and I literally watched them put water (instead of melting ice in the shaker cup) and then shake it all up. (Tbh, I didn't think that was my order at first and I'm so anxious that I felt like I couldn't say anything, so this was my fault.) I also asked if they could make a matcha latte in a trenta cup since I've had it done for me multiple times before in the city where I reside. Kat told me that they couldn't do that since there was no pricing for it, but if I got a tall and a venti, she could put it in the trenta cup. I felt awful for asking for such a complicated order, but I ended up saying yes to avoid confrontation even though I felt like they were blatantly overcharging me for a drink I get nearly every day. I waited for my order to be completed & once it was, I knew they had made my drink wrong. I asked for an extra hefty scoop of matcha in the beginning when I was getting rang up, but I guess she didn't hear me bc it wasn't printed on the label :/ When I asked if I could have an extra scoop of matcha at the pick up counter, a girl named "Bethany" asked me to remove the lid to my drink and then proceeded to dump a spoonful of matcha powder on top of my ice. I was so shocked I literally said "thank you" and left. I sat in the parking lot for 20 minutes debating whether or not I should go back in after asking my friend who owns a Starbucks in my city if that's normal. She said it wasn't and that it's very rude. Every time I've asked for an extra scoop of matcha in my cup before even drinking it, the baristas normally ask if I would like to have it remade or shaken with the original drink. Never in my life would I have thought this would happen. I called the store a few hours later to tell them since I was rushing to work after placing my order here. When I came in earlier this evening, Chloe (whom I talked to on the phone) got up from her break to tell her coworkers that I'm the one who called on the phone. Chloe, Monica, & Bailey really made my review go from a 1 star to a 5 star! They made me feel understood and were very empathetic with what happened earlier today. They refunded me with no problem and even remade my drinks! Bailey asked me to try the drinks before I left & I thought it was a very sweet detail I had to mention. @ Bethany & Kat : DO BETTER. If you don't like your job, don't work there! If you're having a bad day, don't project that onto customers who are just there to get their daily caffeinated drink. @ management : Monica, Bailey & Chloe deserve a raise damn read more

Starbucks - Remade drinks (look at how green it is ) good job Bailey - Coffee & Tea Near Me - Chino Hills, California

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I know they were in a middle of a rush, but I just wanted a packet of sugar. Multiple girls looked at me, then just rolled their eyes at me. I finally got someone's attention, and she was nice. This is Starbucks, it gets busy. If you hate your job, please consider looking for another one. read more

The latte is very tasty. the staff is friendly. cool music playing. There are plenty of tables to sit on. the coffee shop is clean read more

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Had one of their new drinks and it was delishious. Cant wait to try another. Service was friendly. Enjoyed my stop

I love me some Starbucks!! Service was excellent here and I got my drink under 10 minutes. A perfect pick me up before heading to work (-: read more

Starbucks - Grande Chai Tea Latte w/ Pumpkin Cream Cold Foam, 1 pump brown sugar, 1 pump pumpkin sauce, almond milk - Coffee & Tea Near Me - Chino Hills, California

Stop by while shopping in the center. Drinks were made to our pleasure and we had been here before. The only reason for 3 bs 4 stars are: we ordered Earth day cake pops and got birthday and be nove if they had a drive thru. Easy fix and sure next visit I will see my review update to 4 stars. Experience was enjoyable and we left happy, so we will return. Thank you SB. read more

My favorite Starbucks they are always so kind an courteous here. They are also very quick and have their shelves and refrigerator section always stacked with yummy snacks. Only drawback is the drive thru, it is positioned horribly and people always hit the curb or drive over it. read more

Starbucks - Cold brew with heavy cream, 1/2 pumps of SF Vanilla and SF Cinnamon Dolce topped with cinnamon. - Coffee & Tea Near Me - Chino Hills, California