It was my first time at a BR and the service was terrible. The young lady with curly hair had extremely rude attitude when me and my partner asked her what the "flavor flight" was on the poster. She looked at us as if we were dumb and seemed to not even wanna be working. On the plus the ice cream was delicious so one start for that... BR management I really hope you take this review into consideration when hiring because the attitude was extremely unnecessary. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino, California

This is our local Baskin Robbins and it has always been consistent. It's what happens when franchising works. You know what you are getting and you get it. You get a great selection of classic flavors as well as seasonal ones. You get service that always seems to be friendly no matter who is working that day. The store is small, clean, and the bathrooms are clean too. Overall, it's just nice having this place in my home town. read more

Look at this turd that this location custom made for my nephew's birthday! It's awesome! Tasted good too! This is the second custom cake we have ordered here in the past couple of months. The process is easy, it's always ready when promised, it's delicious, and the recipients always love it! I'll buy another custom cake from here again. That's for sure. Maybe you should try it out. I think you'll like it! read more

Baskin-Robbins - Ice cream cake that looks like a piece of shit - Ice Cream & Frozen Yogurt Near Me - Chino, California

I went there with my partner, and the experience was very unpleasant. The woman who took our order, a lady with curly hair,and had glasses was extremely rude and spoke to us as if we were stupid. Her attitude made us feel uncomfortable and disrespected while we were simply trying to order. But on the bright side the ice cream was very delicious. read more

Came in tonight and there was a bit of a line, Andrew was handing the line and online orders all by himself. He was very polite, friendly and kept the stress under control. The place was clean, the ice cream is always among and parking is easy to get in and out of. There's no restrooms, but that's fine! It can can noisy but that's just all the excitement from the delicious sampling and shakes! read more

not what i expected. the picture they advertised is not what they gave. the color doesn't match or isn't nearly as close to that brown. there are missing stripes and you can see the bread of the cake. looks like it was done in 10 minutes; super last minute. read more

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Always come here for a late night snack could never go wrong with rocky road always order on the app and it's always ready when I get there

Went today to buy my wife an ice cream cake! Zero customers inside and I went directly to freezer to look for cake! The employee just stared@me! I had difficulty finding what I was looking for and everything was kind mixed up! The employee never offered any assistance! I turned around and looked@employee-he just stood there looking@me-then another employee came into view! I finally gave up "why bother" and left store! Nothing! I'll never return to this location! I usually buy all my ice cakes from this location! Never again! read more

Hi- ordered an heart cone cake on line today & see the final result when I got home- this is unacceptable! read more

Baskin-Robbins - Heart Ice Cream Cone Cake - Ice Cream & Frozen Yogurt Near Me - Chino, California

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People are friendly! We love the ice cream and we by it by the quart (2 at a time). Unfortunately the last 3 times we've visited this location our ice cream is too soft. It's not being kept at the right temperature in the store. It still tastes fine but when put it our freezer it gets crystal do to the soften state. read more

Had a quick order for two shakes... The staff was friendly and attentive. Shakes were amazing on this warm day! read more

Baskin-Robbins - Shake time - Ice Cream & Frozen Yogurt Near Me - Chino, California

Terrible experience! Came in for my favorite a cuppuccino blast at 9:20 pm (40 minutes before close) and was told they started closing early and they had already cleaned their blenders so they weren't doing any more blended drinks with the worst attitude! I asked the employee her name and she took about 30 seconds to come up with the name "Eva". So I'll describe what she looks like since I know it's not her real name. She's was skinny, darker skin complexion, with black hair. I have worked in the food/service industry for over 10 years and have NEVER come across such a rude person! I understand they want to hurry and close so they can go home but there's two blenders. Close one early and leave one open at least. Or make up and excuse/lie and say they're broken! Don't tell me you cleaned them early and are no longer making blended drinks. She had the worst attitude and even rolled her eyes when she was turning around to keep cleaning thinking I didn't see! The other girl working was soooo sweet and was actually working helping the customers. So if you come across "Eva" good luck getting anything you'd actually want, she prohibits sales and happiness! Very disappointed with the customer service. read more

I live in Valencia, Ca & I LOVE coming to THIS baskin Robins when i am in the area visiting family . Because they have "icing on the cake " because unfortunately they don't have it available at the ones near my house read more

Baskin-Robbins - Icing On The Cake Ice Cream - Ice Cream & Frozen Yogurt Near Me - Chino, California

I can always count on Baskin Robbins to brighten up my day. Their cakes are always professional prepared, ready and of course, very delicious. Andrew was our server, and not only was this location following safety regulations during COVID (with proper PPE and 6 feet of social distancing), but even though it was busy and he was serving other customers, he was polite, professional, and efficient with his time. He is quick with preparing cake orders (I usually a cookies and cream individual sheet cake) and didn't neglect his customers. He is a great communicator and puts customers' needs first. I'm always happy to come back for a nice ice cream treat and great customer service. read more

We love getting ice cream here! Probably same flavors as other locations but the people at this location always make us smile with their nice attitude. We ordered an ice cream cake for my 5 year old niece's birthday and it came out just the way we expected. She said that it was her best birthday ever! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino, California

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They do not honor the dollar scoop Tuesday, which every baskin I've been to does. And when middle aged Chinese man or older chinese woman works (owners) the scoops are never the right size. Always super small. I have avoided this location because of that and today same result. I've purchased about 10 cakes at chines hills location and now going to continue with that location. This place is cheap when owners operate the business. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino, California

This place is great friendly service, and great tasting ice cream. My son didn't know what to get and they gave us 4 different samples until he liked an ice cream, they patient and happy the whole time. I will be coming back soon for some more ice cream. Signed and approved Anthony Vargas read more

Baskin-Robbins - With my son enjoying some ice cream - Ice Cream & Frozen Yogurt Near Me - Chino, California

Bad service Iyanna (Spelling could be wrong) was the one who assisted us tonight if you can call it that. No greeting when we walked in. I asked for a flavor like strawberry cheesecake since they were out and she said cookie dough, how is that like strawberry cheesecake? Gave the smallest scoops possible. My child got one adult scoop, I got a 3 scoop sundae and hers was bigger smh don't usually get irritated over small stuff I just have always had positive experiences here and now don't want to return. read more

Evelyn and Noel need raises! They were so kind and quick to get me exactly what I needed. Awesome staff at this location

I love ice cream! A big scoop of rocky road with waffle is the best. I am happy I accidentally stopped by this location. I usually go other one. What a generous scoop!!!The staff here is well trained and everything is neat and clean. read more

I HAVE A UNBELIEVABLE STORY, THAT IS 100% ACCURATE! I cannot believe that this happens nowadays. So last night after having along day at work, I decided to go to Baskin Robbins, because usually Ice cream makes a person feel better. Little did I know I was going to come across this extremely rude associate by the name of Andrew. It was 9:55 p.m. when I walked in the Ice Cream Shop. As I walked in I told the Associate, Andrew, that the business lights are off and it was pretty hard to find the location. His immediate response was "Maybe you should get your eyes checked!" no giggle or laugh, just a straight face. I then figured he was having a bad day, so I proceeded to order my Ice cream Sandwich. As I was eating my Ice Cream Sandwich, I saw a sign at the door that read: "Download the Basking Robbins App and receive a free scoop." I then proceeded to download the app. As I was sitting down waiting for the app to download, so I could take advantage of the offer, Andrew ordered me to leave. I explained that I was downloading the app and enjoying my Ice cream sandwich I had paid for. He said that if I didn't leave right away, he was going to call the cops on me. I told him that I would leave as soon as I was done with the installation of the app. The time now at this point is 10:02; keep in mind that is two minutes pass closing even though I was already in the store before 10:00. He then got on the phone and called the Chino Police Dept. Shortly after 2 police cars show up. As soon as I explained that I was a paying customer and that I know my rights, they eased up and told me that "everyone is allowed to have a bad day." I did not go into this shop expecting to get the cops called over some Ice cream. Now, to make matters worst I called this morning requesting to speak to the Manager. I spoke to Johnny (who claimed to be the manager) to inform him that one of his employees, Andrew, was extremely rude and has absolutely no customer service skills. "Johnny" chuckled and said, "Okay, I will tell him not to do it again." I am appalled by this response. I honestly believe that people that do not have people skills or don't enjoy working with the public, should look for employment where they don't have to deal with people. This is how businesses lose customers, and I will for sure not be going back to this establishment. I work at the Law Offices of Phillip Myer and i know my rights as an individual this will not tolerated. Picture of Employee on the phone with the police: read more

Baskin-Robbins - Horrible customer service. I wonder would would happen to human beings as a whole if we treated each other like this.... - Ice Cream & Frozen Yogurt Near Me - Chino, California

Guy is charging $40 for a funko pop that retails for $12.99. Greedy. Hope you never get an exclusive again.

I'm a fan. My family loves it. I mean... who doesn't like ice cream?! Location is fair. Clean. Nothing crazy over the top, but we have always had service with a smile. In fact, reading some of the reviews talking about "new management" and "bad customer service"... I just can't agree. Been here plenty of times and never really had a bad experience. My family has only ordered ice cream in cones and cups, so I can't vouch for their cakes or drinks. Will continue to frequent this location. read more

The young Asian gentleman is always very kind and helpful! He makes the milkshakes perfect! One of the better bask in robins that's I've been to! Keep up the good work! read more

On the outside it looks like any other of the millions of baskin robbins around the country. The decorations are modern, but really people come to baskin robbins for the ice cream. Way better than the cold stone trend, tgif, pink berries, and other frozen yogurt chains. What more than the 31 + flavors can you ask for...there is something here for everybody. Anyhow on with the review, the ice cream and products and ambiance are the same as every other baskin robbins. What separates this place is the customer service. They have a great staff...they are pretty generous with the serving sizes. I've ordered a few cakes, and those have been awesome. They even let me order a cake with multiple flavors of ice cream. I know the stores are individually owned, but this ownership is top notch. I have been to other stores, where they don't even accept the coupons or promotions. This is the best baskin robbins i have been too. read more

I always come back here because the customer service is amazing. All the employees here are very friendly and kind.

This place is always full of attitude. I went a few minutes ago and the guy didnt even make the sundae with everything it comes with he adds $1 for each topping even though the sundae comes with it. I call a few minutes after because he put coffee instead of pistachio and he tells me im lying and why am i giving him a hard time. I am not giving him a hard time hes the one that made the order wrong. He then tells me to give him proof there is coffee in my sundae . Im not going to drive alll the way back to show some idiot he messed up im too far away.... last time i go here. Worst custoner service ever read more

We ordered a cake a few weeks ago for my daughter's birthday, they ended up giving it to someone else without checking for receipt, now the Manager want us to settle for something else, NO! I ordered that cake for a reason, is ur mistake and ur been rude about it, never again I coming here read more

I went in the other day and my husband ordered chocolate chip ice cream and the worker, Andrew, gave him mint n chip instead. When I told him it was the wrong one he said that I said mint n chip, so he wouldn't give me the ice cream I ordered. read more

Well I can't complain as loud as I want. I took my lovely daughter for an ice cream yesterday and was reasonably surprised that the total was ONLY $5. I would have expected $10. As far as the service, EXCELLENT! What an amazing staff. They do their job well. I would give the service 5 stars but the pricing on other items is too much for just an ice cream. read more

I absolutely love the strawberry cheese cake. There is so many options . I go twice a week & am never dissapointed. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino, California

My favorite Baskin-Robbins store all the times! The store is always very nice and clean. You can see how much they care about the cleanliness of the store for the customers. Every time I buy ice cream there, Andrew is always very friendly and kind! Even when I take a long time to decide which flavors to choose, he is very nice and helpful! Excellent customer service!!!! read more

I LOVE this cute place. I just can't stop coming here. Their ice cream is well balanced, not too sweet. I introduced this place to my friends and they all loved it. Come, and u won't forget it. read more

The customer service was garbage, my aunt was supposed to pick up a cake for my little cousin and they gave the cake to the wrong person and then accused my aunt of just trying to get a free cake. Like come on now! Keep track of your orders before you start treating your customers like trash. read more

had an amazing experience at this location, staff was friendly and offered recommendations. overall icecream was good as always, would definitely come back soon and definitely recommend. read more

The owners at this place might be "nice" but they are ripoffs. Look at your receipt next time you visit this place. If you order a sundae they charge you extra for every topping over one! What the heck is that?! A sundae is ice cream, fudge or caramel, whipped cream, nuts and a cherry on top. Right? That is wrong at this place, they charge .99 cents for every topping after one. Ripoffs! They should at least let you know in advance before you even order. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino, California

Always friendly service, great on a warm day! Thanks for the tip of saving money by ordering a sundae instead of a scoop with multiple toppings! (Got this tip a while ago) read more

Horrible experience! My niece turned 7 yesterday. All she wanted for a her birthday was a Baskin Robbins Cake. My sister in law ordered it 2 weeks prior as instructed by the Baskin Robbins staff. Imagine her surprise when she arrived for pick up 2 hours before their family dinner only to be told she had already picked it up. She asked to speak to a supervisor, a man who said his name is Andrew offered no alternative solution and further more humiliated my sister in law stating that for all he knew she and his employee were somehow complicit in some scheme to get a free cake! My sister in law was in disbelief that he would accuse her and the employee, she told him she would not do that. After much back and forth she simply asked for her money back which he did reluctantly. My sister in law left this place crushed and embarrassed about this whole ordeal. We will not be returning to this shop and sincerely hope that Andrew takes a hard look at himself and his line of work. Customer service does not seem to be a priority and if he is this unhappy with his current employment he should look at alternatives and not use past experiences to drive his current interactions with customers. read more

My mom picked up my Ice-cream birthday cake ohh my gosh it was so good. Pistachio-almond. I think I gsined acouple afeter eating I think it was like half the cake. LOL read more

Baskin Robbins is dang good ice cream. I crave pistachio almond and chocolate chip like a druggie craves crack. Since all 31 Flavors sell the same ice cream in all shops, my review for this location isn't about the ice cream. It's about the measly servings for the price we pay and the owner's crappy attitude. If I'm going to pay $10.99 for 2 sundaes, the man needs to stop being so dang frugal. Sometimes I go in there and the kids aren't so stingy, which is why I walk in there dreading to see the old man. When I don't get my money's worth, it makes me pretty mad. read more