This Starbucks has ruined me for all other Starbucks in the city. The staff is efficient, friendly, and consistently make my drink right. I love Starbuck's Iced Americano. It is one of the simple pleasures in life. This crew adds a special little something to my morning treat. read more

I cant even begin to tell you how much I love this Starbucks. Now being originally from the home of Starbucks, I may be a little on the addicted side. But this place staffs the best Starbucks employees I think I have ever met! I used to live 10 steps away from it but recently moved and have to say I make the trip past two other Starbucks just to come see these guys! There was a three months period where I didnt go in because of the move and when i returned they STILL remembered my drink! I encourage everyone I know and tell everyone I know about this crew, because they are some of the best! Thanks guys!! read more

Solid Starbucks. Good service, drinks, and a wonderful outdoor patio in the summer. Internet speed is fast. I would love to see this space expand so it can accommodate more people and have a larger seating area. There tends to be long lines and not enough space to sit. read more

Just horrible horrible attitude and customer service. I went there to get my coffee as always except this time I had a moody MANAGER yes MANAGER by the name of Andrew ... when I ordered my drinks, I can tell that he was having a bad day. Not a greeting or thank you. I can deal with that, and I have previously at Starbucks. I get it, you're having a bad day, and everyone has them. The problem started when I kindly asked for stevia sugar because apparently it was hidden in a container and I didn't see it. He comes around the counter and gave me 3 full hands of the sugar not 1 full hand like that's not enough 3 FULL hands and yelling '' is this enough is this enough ???!!!!" He poured the sugar packets and slammed them on the table sarcastically with an attitude. I told him thanks but just please cut the sarcasm next time. He rolled his eyes and turned around. I asked for his name and he responded angrily "ANDREW!" I called the store right after leaving and asked for the manager. They told me Andrew isn't available and he's on lunch. I ask myself how can he not be available if I just left the store and he was making drinks 2 mins ago? Just horrible! Is this how he sets an example for his employees?? I hope this so called manager changes his attitude. read more

Hello, upon entering the Starbucks my friend ACCIDENTALLY knocked over a sign. My friend was terribly embarrassed and asked for help . However, It took three minutes for a co worker to assist us after staring for a couple minutes and there was no one in line. We walk up to the counter to which we are treated awfully. The barista Skyler was blatantly laughing and speaking to us in a condescending tone. I have never had such an awful Starbucks experience. Usually the baristas are so full of life! I hope this experience never happens again! read more

One of the happiest locations I've ever been to. The workers were extremely friendly and helpful! The location was clean and not super noisey. Will definitely be visiting again next time I'm in town. read more

I don't normally find enough variance in chains to write reviews on them, but this is an exception. The ladies who work at this Starbucks are great at what they do and we always have great conversations--apparently everyone there is a Dexter freak like me! Plus, the service is always fast and the product consistent... That's what I like! read more

So I've visited this Starbucks every so often over the past view years. I've always had great service and all of the staff have been extremely friendly. A few days ago they had a few new employees training. My espresso shots got lost in a mix of drinks (it was really busy) which I totally understand, especially with new trainees. What I really appreciated was when the manager noticed, she apologized and let me know that she was going to re-pull the shots since they had been sitting there for a while. That was a very positive experience. However right now I can only give 3 stars because of my visit today. I went in and asked for 2 shots of espresso on ice in my own travel mug. The cashier tried to ask me what size my cup was so she could charge me for the cup. What??? Dude, Starbucks gives a discount if you bring your own cup. Also 2 shots of espresso is 2 shots of espresso, who cares if I gave you a tiny cup or a giant 40-oz thing? I finally told her that on my past visits, 2 shots of espresso was $2.15. She did agree to charge me that but she was pretty grumpy and immediately started playing on her smartphone. I don't know who these new employees are. Forgetting an order when it's very busy is totally understandable and that was resolved very nicely. Trying to rip me off and charge extra because I brought my own cup sucks. Until today I have only met friendly staff members and I hope this isn't changing. read more

I love it when they get my order right! Thank you! It also helps that the baristas are super friendly and smily.

Yep...it's a Starbucks. I don't live in this area so it is not a frequent stop for me. Each time I have been there the service was efficient and prompt. I am a grab and go customer so I really have never paid attention to the other store amenities or lack of them. I stop in if I am in the area and need my coffee fix. read more

Typical Starbucks. The baristas were kind of loud but they were just having some fun. My java chip frap was kind of watery. Not super impressed with this particular location. read more

Smaller than the Caribou down the street and it sadly has no bathroom. It still is in a great location if you need to grab a quick coffee to go. read more

Okay I'm going to write a review on Starbucks. I know there's a different one each block you walk, but I like the people that work at this one. The staff is always friendly, helpful and seem to enjoy their job. If you want to stand and look at the menu for 10 minutes they don't care, they go about their business and then when you're ready they're there to help you. Plus my boyfriend and I went here the night we met, it has a special place in my heart. That being said, I liked this Starbucks before we met. read more

This is by far the SLOWEST Starbucks in Chicago. Everyone is friendly but the slowest workers I've ever encountered. There's always a line of people waiting while co workers are in the back talking or cleaning up. There's no work structure at this location. If in a rush I don't recommend going there read more

There were three people working here today but only one was making coffee. The other two girls (black girl and a blond one) were in the back the entire time. Stood in line for 20mins. Ridiculous read more

Your typical Starbucks, can't go wrong with this place. Though most people in the area seem to like Caribou more for studying - bigger location and supposedly better for people-watching... aka looking at hot guys. read more

I am not a fan of Starbucks coffee ( Dunkin' Donuts guy) however the stuff working at this location make me stop every now and then. Friendly, they give you always conversation, smiling... love them! Too bad they don't restrooms in this establishment. read more

This is my favorite Starbucks to go to. I'm always greeted with a positive attitude, they make my drinks perfectly, and it's always so clean inside and outside the store. I will go out of my way just to go to this location. read more

I come here on the weekends to do work and study but I'm thinking I need to find another coffee shop, even though this one is literally across the street from my apartment and has great wifi. The weekend staff here are really unprofessional. I just went to order a cup of coffee and the barista asked, "Yo, what's up?" to ask me for what I want. The staff also seems very immature and are obnoxious when there's no one there. It's a small place with no bathroom and when it's slow, they're yelling and speaking so loud, as if they're trying to get everyone to pay attention to this show they're trying to put on. It's quite disappointing. I'll need to find a different coffee shop to go to now. read more

Although the staff is friendly, I can't understand why this Starbucks is consistently understaffed on the weekends and why it looks like they are all going to have a heart attack trying to keep up with drink orders streaming in from demanding, under-caffeinated customers. I think that Starbucks as a corporate entity needs to seriously rethink some of their coffee drinks and flavored shots because I think they all suck, but my beef with this particular Starbucks is the constant clogging factor waiting for drinks and the fact that I leave feeling stressed out for the poor employees. read more

OK, a Starbucks is a Starbucks. I know the product, what to expect, and what it's going to taste like. I'm fine with all things SBUX, and have loved the brand for years. So why Yelp about it? This particular Starbucks has amazing customer service. I love the staff, the energy, the smiles, and the kindness in general, (the 'kindness' - just let that word steep in your customer service tea for a moment... KINDNESS) displayed here to each and every customer I've ever seen them wait on. They seem excited to work together, to work for the company, AND seem happy about the products, especially the new ones. On some of these super cold and snowie days I have walked the 1/3 of a block here at times almost more excited to see the warm smiles more than the warm coffee. Whoever is in charge of this store, you hire right ~ and have done so for a year and a half. Nailed it! Thank you. read more

It's a Starbucks, so you can expect good coffee, and this place has really nice and upbeat baristas. If you are only coming in to grab a coffee on your way to work, great. However, I look for a place I can sit for a few hours and study, and the lack of restrooms makes this place fall short for me. read more

The staff here is great, but this location falls short with the lack of a public restroom. The lines are always really long (which is understandable since it's the only Starbucks right around here) and the cafe is small and cramped. It'd be great if they could expand or be redesigned somehow to make better use of the space... read more

The student review. I was lucky and got one of the few quiet tables in the back where I set up for a couple hours and was able to get some quality studying done. If I wouldn't have landed one of the back tables I probably would have gone elsewhere. read more

Chicago is a city where Starbucks are so abundant that they're practically a natural resource. That being said, this location is my absolute favorite. As other Yelpers have pointed out, the staff here is the greatest. For some reason, it just makes a person feel special when your barista remembers that you always order soy in your drinks :) read more

Imani was so pleasant and kind. I enjoyed her energy which offset the sadness of this location not having a bathroom. Overall she made the experience joyful. Thank you Imani. read more

What can I say? Typical Starbucks offerings, but here the staff are really friendly making it a fun place to go for your caffeine fix. Missed a star only because there is no customer restroom. read more

This Starbucks is a nice location. I've only gone here in the mornings, so I can only attest to the morning staff. I always get service with a smile and a friendly welcome. Not a huge fan of Starbucks in general, but I come to this location because the good customer service makes up for it. I feel quite often that customer service is hard to find these days, but this location is an exception. The bad part is that there is no restroom! In any case, the customer service is good, which becomes increasingly difficult to find. read more

When I first moved to the city, I frequented this location... and although the venti vanilla lattes were good, the service was consistently snooty. At first I thought it was just the neighborhood... but I've found so many other places nearby where everyone is so kind, thoughtful and polite. read more

Consistently friendly staff, but there's no bathroom...It's also pretty small. There are maybe like 16 seats total. I'm appreciative of them always fully cooking my breakfast sandwiches. Sometimes I get them at other Starbucks and the middle is still cold. read more

Leah and Imani are the best baristas in the shop. Great energy, great smiles, and the two have a great dynamic!

This is probably my favorite Starbucks location in the city. The staff is always friendly and the store is always clean. They always get my order to me quickly and it's always right! Thanks for everything guys! read more

I'm a longtime Starbucks customer. I converted when I started working near the Starbucks on Foster at Sawyer near North Park University six years ago. The staff there is funny, friendly, and gets my order ready every morning when they see me. During that time, I rarely visited the Broadway and Roscoe location because it is so small and so busy all the time. Then came the mobile app! I could order ahead of time, I thought, and breeze in, avoid the line and the chatter, and be on my way. It works at the Foster/Sawyer location like a charm. They have their own counter for mobile orders and a receipt under each. They also still say hi to me and call me by name as I grab and go. It also works well at Clark and Belmont. I am in and out of a store that can sometimes be a little, um, crazy. So I thought the Broadway and Roscoe location would work the same. WRONG. I've tried using the mobile app multiple times. Whether there's a long line or no line when I approach the corner by the cash register, no one looks up at me. So I wait politely. No eye contact no matter how many people are behind the counter. Without fail, I have to interrupt a customer at the cash register to say I have a mobile order before I can get it. Last week when I ordered two regular coffees -- both with cream and one with sugar too -- I was told -- after having to ask about my order -- that they could only do coffee. They don't do special additives because 1) they're really busy, and 2) they don't have cream or sugar behind the counter. I'm not kidding. So I got to wait for my order, have to ask for my mobile order, then be told I had to go fight the crowd to finish my mobile order on my own. When I suggested they create a pick up spot for orders, I was told that it wouldn't work because customers might take the wrong order. Today, I tried again. Grande dark roast with cream. I waited at the counter by a barista and someone at the register. No one looked at me. I walked to the other end and said I had a mobile order. "Got it. It just came in," I was told. Then I watched 3 customers go through the line, order, pay, and get their orders while I stood waiting -- for my mobile order. So I said again, "I have a mobile order." The barista told me as if it was perfectly obvious that the dark roast was brewing and it would be a minute. I said, "That's fine. Can you just tell me that while I'm waiting here so I'll know?" I've increased my Starbucks business because of the app. I'm not ready to give up on the entire company because I really like the one by my work, but I am DONE with the Broadway and Roscoe location. I thought the app would change things, but clearly that store feels this new service is not for them. I'd rather get a message saying, "Sorry, our mobile app doesn't work at this location," or something to that effect. At least I wouldn't feel offended and frustrated by simply using a service that seems to work beautifully at other locations but not at this store. If I'm going to wait, I'm heading to Coffee & Tea on Broadway and Aldine. At least there, I know I'm supporting a local business that I and lots of other people love. read more

I have been going to this Starbucks for a couple of years. I live right around the corner so it is an easy 5 minute walk for me. I would come here sometimes in the morning on my way to work or would come on the weekends to read. The product of course is fine. I got a little burnt out on the coffee though. However, the real reason I no longer go and for the 2 stars is the staff. The main manager there has her moments when she is super sweet, friendly, and remembers my name and then other moments she seems overwhelmed, gruff, abrupt, and, frankly, kinda rude. I have had one too many moments with her when she is kinda snappy/snippy like a mean grade school teacher if I do not blurt my order out in 1/2 second. Only one of the managers there is consistently great, friendly, remembers my name and drink, and acts professionally.Kinda ironic that I do not remember her name - I think she is the assistant manager with redish hair. The rest of the staff is unacceptable by comparison to other Starbucks locations. There are constantly new people who are learning and training. The location is incredibly busy so they really should staff with more experienced personnel. To echo comments from some other reviews, there is a certain amount of immaturity amongst the staff. I also have found a few of them to be very standoffish, snobby, and acting as though they cannot be bothered. Perhaps they are unaware of how they are coming off due to the busy nature of the store. However, good training and experienced people can manage this just fine. I have seen it at other locations. I strongly suspect this behavior is permitted given my statements about the main manager. Finally, they are woefully slow and inefficient. Like others have observed, they do not staff appropriately at the register or the barista station. Every single time I have come here, I have noticed one or more employees - who were clearly not on break - milling about in the back, walking around in the store restocking already well stocked shelves, and in some instances just looking around trying to remember what was next on their task list. This is poor management. It is the rare occasion that people stepped up to the register or the barista stand to expedite the orders. When regularly 10+ cups were lined up for one barista (quite often a new one), the management team should take a closer look at what is going on. Whenever I order an espresso based drink, it literally takes 5-10 minutes every single time. This is also why I started only ordering coffee. I have had similar experiences at 6AM in the morning when only 2-3 other people were ahead of me. Completely unacceptable. Consequently, I avoid this place now and bought my own coffeemaker for home because I found it to be such a waste of time and unfriendly experience, in general. To be clear, there are a handful who work there who are great! However, the vast majority need to receive better customer service training and efficiency training. read more

Have them make you a special latte with coconut and white chocolate. It's amazing. Also if you get a chance to talk to Loretta she will make your day. She just has that personality that makes you smile and feel good throughout the day read more

This has been the best location I've visited. I like it far better than the only closest to where I live. The location is always clear and has been very quick in crowded mornings to get mobile orders out (that's all I do now). I want to say, if you get Jose to do your drink for you, you are in the best hands ever. read more

Pretty small and no bathroom here. Not much seating. Other than that its your standard Starbucks.

No washroom! Are you kidding? Stay away from here!!! I did not bother to buy anything

This Starbucks is on my dog walking route so I stop in occasionally and I've always had a pretty standard experience. My drinks or food has always been fine but I've noticed a few times when I've been in that one barista in particular has OUTSTANDING customer service and deserves to be commended. After coming in today, I noticed his name was Luke. He is always so nice and friendly and he really deserves 5 stars for his customer service! I work in customer service myself and it means a lot to be truly impressed by the service someone provides to me. Ps: the drinks he makes are always great too! Thanks Luke! read more

Pretty good Starbucks overall. It's a little small. Lines can be long and parking can be tough. Staff is friendly and efficient. Just like all Starbucks its like $3-$5 for a cup of coffee. I really don't like using their made up words for small medium and large. read more