Today at the very least was a horrible experience.
The reason I give 2 stars is because the manager, Travis, did a good job making up for his extremely rude employee.
Where shall I start
So today, me and my family went to go get some refreshments. We walked in from the front door (nearest the small area of parking in the front)
But we didn't see the "exit" sign. So that was our fault, even though that's the FRONT door, not the back.
Anyway, we walked in, and there were two signs: one said "café" and the other said "mobile pickup".
They had green and white striped tape allll over the floor, and it would take a nasa engineering to tell what the heck it all meant. So anyway, the cafe line and the mobile order pickup line were both on the same line, however when we walked up to ask very politely for our orders ( my family is christian, and we're nice to everyone, it's just what we do ) the rude girl at the counter said "um hello?! You guys need to wait on the RIGHT for your order, this is the café line.". For your information, the right of the counter was the only place that DIDNT have markings, so it was nearly impossible to know that they wanted us to wait on the right. Anyway, my mother (I'm still living with my parents) politely gave her apologies and said she had no idea that she had to wait on the right, and the terribly rude rude employee responded with "yea but-- yea whatever. Just next time wait on the right!" She proceeded to be rude to a couple people behind us that were clueless as well. Eventually our orders were ready, and she asked very firmly "so what were the names of the orders??" My mom said the names of our orders (you don't need to know our names) and the lady got it, but you could tell she was fed up with us. Anyway, my mom got her order, and my dad's order. I stuck around just to wait for my order, because the rude employee cut me off previously when I was going to ask for my order by telling me I was waiting on the wrong side. That already pissed me off. Anyway, my mom walked out with her order and my dad's and I was waiting for mine with my sister. Eventually after about 5 minutes of ignoring me, the same rude employee asks "why are you still waiting? Didn't you get your order?" I responded with kindly with "no, I have an order for starlord."
She rolled her eyes, and grabbed my order from the counter that had been sitting there for a while and leaves it there for me. She didn't say "thank you" or "have a good day", she just left it there, and went to do anything else she could possibly do. That frustrated me a little but as well. Anyway, I order my drink without ice, then ask for a venti cup of ice on the side. But they gave me a drink with ice. So I said " 'scuse me, I ordered my drink without ice, can you please remake this?" Just as their policy says they will.
She doesn't respond, she just grabbed my drink, threw it in the sink and sloppily made me a new one and slammed it on the counter. I could tell she was not happy at all. So anyway, I asked again for a separate cup of ice because they didn't give it to me earlier. She filled a venti cup HALF way and gave me a grande straw. I was already done with all of the flack she was giving me, so I walked out and said to my family "they're getting a horrible review on yelp, and I will sleep very well tonight because of it." My mom said "she was being rude to you too?!" I said "yes, very rude. She deserves to pay". My dad heard, and he said "give me your mask, I'm asking for the card of the manager, or a direct talk with him" so he out on my mask and went inside and asked a GOOD employee for the card of the manager. Instead, they pulled the manager out and let us talk to him. We had a good talk, and all was sorted out. We explained that we understood if she was having a bad day, but that still gives her no right or good reason to treat people like a piece of living crap. So anyway, the manager said that he would talk to her and fix her. Aside from that, he refunded all of our orders and apologized very sincerely. I give him credit for handling things very professionally, but that didn't make up for that employee. She didn't say sorry, and she didn't even seem sorry. When my dad walked in and asked for the manager, he said it loud enough for her to hear on purpose. She knew she was in trouble, so she went and hid in the back room.
My point is, this is a good starbucks, and ALMOST everyone is very nice. But that employee, if you're reading this, you deserve to lose your job. I personally don't care what you have gone through today. That gives you NO right to treat me or MY FAMILY the way you did. You should be scared. You may have very well lost my business today.
Thank you for reading this review. If you experience similar treatment, say so.
Have a good day everyone
Travis, you are a thoughtful, kind, amazing manager. Props to you. read more