The three stars can be broken up into three reasons. 1. Star for the excellent prices for suits and dresses 2. Easy location and accessible. 3. Very timely in the return and the items were pressed nicely. I'm not sure how much they were actually cleaned however, and the customer service could be friendlier. I understand they are probably busy, but I don't like to feel like a burden when I walk in. All in all I will be coming back at least a few more times. read more

Great value, friendly owner, and all my dry cleaning comes back fast and super clean. Can't ask for much more from a dry cleaning business (oh, except they are closed weekends so plan ahead)! read more

Star Cleaners always does a good job with our clothes and has very fair prices, but this is a special shout-out to the owner regarding cleaning our American flag. My father passed away this year and we were presented with a very nice folded flag, honoring his military service. My husband took the flag to Star Cleaners to have it cleaned and pressed. Their computer system did not have an option for "flag," so the employee called the owner to see how to ring it up. He asked what type of flag it was, and when she told him it was an American flag, he said there would be no charge. Even if you already have a dry cleaning service you love, please consider using Star Cleaner at least once in support of their patriotism. And in the spirit of paying it forward, we plan to donate the flag to the local VFW to replace their smaller flag. Monday - Friday: 7:30 AM - 6:30 PM Saturday: 9:00 AM - 5:00 PM read more

On first impressions this place will now become my destination for my dry cleaning. The owner welcomed me to his place and explained the process. Very simple, pay up front and get your clothes done right. Now I haven't picked up yet, but for $3.00 for pants, I can't wait to pick it up. If it matches the quality I'll be happy, if it doesn't, you are going to know about it. Plus their hours are 7-7 Monday thru Saturday, which is great for my schedule. Most don't open until 8 or 9 and most close by 6 and a half day on Saturday. I'll keep you posted. read more

Never got to try their dry cleaning. Had an odd experience when I tried. I was at the door at opening time. No one there. Eventually someone showed up. She walked right past me ignoring me. Went in and closed the door behind her. Very odd. I didn't stay. read more

Great dry cleaner and pricing is very reasonable. Three men's rayon Hawaiian shirts cleaning cost, shy of $10. For shirts that cost over $90 each, thrilled at this price. Have been coming to this cleaners' for over 10 years. Owner's have changed 3x since coming here but service/quality has not suffered. Only complaint is that the staff is not adhering to the mask policy posted in their window. If they had, I would have given them a 5 star rating. Please note, payment is due upfront. They accept cash or debit/credit card for payment. Please don't be a jerk and give the clerk a hard time for this policy. read more

Lots can change in 5 yrs. Hours continue to decrease. Not open weekends. Supposed to be open for another few hours but doors closed. Done going here. Showed up too many times to drop off or even worse pickup clothes and the doors locked during advertised open hours. Do yourself a favor and go anywhere else. read more

Always good quality affordable service. I moved here from Vegas and Star Cleaners is my new dry Cleaners.

I have used Star Cleaners for many years. However, since I retired in 2008, my dry cleaning needs have been limited. Still, on December 5, 2022, I took a jacket and two coats for cleaning. They told me I could pick up on the 7th. I actually arrived on the 9th around 3:00 pm to find the door locked, the interior lights out and the neon "Open" sign lit. No one came and I left. I returned last Friday, on December 16th. It was open and I entered. I handed my ticket to the woman working the counter and, as she went to get my cleaning off the revolving racks, I told her what had happened the preceding Friday. She looked at me and said, "You are a liar." I was a little taken aback but assured her I was not a liar. She then started coming up with reasons why that would have happened. She finally settled on that she was in the bathroom and the lights inside are activated by movement. I suggested she might want to put a note on the door to that effect. I also told her that calling a customer a "liar" is very poor customer service. She responded by suggesting that I only come in once a year, apparently thus not worthy of good customer service. The business has recently downsized, with what used to be part of the cleaners now another business. I certainly can understand why. I will say that the cleaning over all these years has been reasonable and of good quality. In the past, customer service has been good. No longer. I will not return to this business under any circumstances. There are many dry cleaners in Reno that will not call me a liar. If I could give this business less than one star, I would. read more

So unprofessional! I brought in a coat (worth around $300) to be cleaned so I could store it for the summer. I got it back with a piece of the hood missing and was told to come back in a week to pick up the missing attachment. I have since stopped by FIVE times in the last 4 weeks inquiring about this issue. I keep getting told to come back, and every time it is "come back again I didn't look yet". The amount of money I have spent on gas is insane. The 5th time, the clerk gave me a number to call. I have called it 3 times in the last 2 days, every time it goes to a voicemail box that is full so I can't even leave a message! The entire reason I bought the coat was its beautiful fur accent, now it is ruined! I have not been compensated in anyway, and prepaid for the service so I can't even refuse to pay them for that. This is insane. If it is truly lost, admit it and compensate me. read more

Absolute HORRIBLE customer service!!! They advertise as a "discount " cleaner and fast service...both are lies. They are deceitful and rude. They don't even deserve a half a star! I dealt with a man on drop off and a woman on pick up, and both were terrible with service. $30 for a twin comforter and 2 weeks?! Ridiculous. Save your money and time and go to Bobby Page's! This place is just awful read more

Dry cleaning is excellent but have gone at least 6 different times.. lights on and open sign is on but attendant leaves and locks the door. Have waited on at least 5 occasions and she hasn't returned in over a half hour !!!!!!!! read more

My local, nearby dry cleaners. Sheela and I can easily walk here from home. There's never a big wait. The drop off area is rather small. You prepay when you drop off. They can usually turn the cleaning order around in two days. Staff is always nice. There's no problem with Sheela stepping in with me. Plenty of easy parking if you drive in. Prices seem to vary on clothing item, material and size. But pretty average with most dry cleaners in town. read more

I have been using them for a year and have had nothing but a great experience throughout. They are very fairly priced and do excellent work fast. I wouldn't bring my clothed anywhere else. Awesome spot! read more

I used Star Cleaner often back in the day, until one time I had a stain, I brought attention to please get it out, cleaned once, stain still there, they re-did for free, it still was there. At the time I only had 1 suit, and these were the pants, so it was critical to get the stain out, as I didn't have a suit any longer with the stain, and if you wear a suit, you find out finding matching pants, is IMPOSSIBLE, if it has been some time since you purchased. I told my mom, she advised I see her cleaner, I didn't have anything to lose at this point, and these Cleaners cleaned my pants and returns w/ no stain, the first time! At that point, I went to this cleaner, plus if you brought in by 10 am you would have by 4pm, back in the day SC didn't offer this. There was a change in ownership recently, and SC is close to my work, so I decided to give them a chance again (as I have no stains on my clothes). I think SC offers same day service now, not 100% sure, as when I brought in my clothes 15 pcs on Monday mid-day, he said it wouldn't be ready until Wednesday after 4pm. This timeline was due that I was bringing in 15 pcs vs the 1-2 of normal people, I am not sure why that amount matters. Anyways, I decided to give them a chance. Overall, I can say that I am happy, all my shirts were washed and pressed w/ medium starch as I requested, suit dry cleaned, etc. I will strongly consider doing business here again! read more

I was going through my dry cleaning today and I found a shirt that wasn't mine. I will go and return to your establishment. Thanks for your shitty service. The owners at star cleaners replied to my review saying that he couldn't find me in their data base and I am not their customer. I have been going there for more than 4 month. Here is a picture of my most recent change. read more

Star Cleaners - I am your customer. Just pay attention to your services that you provide. In my opinion you guys need some training. - Laundry Services Near Me - Reno, Nevada

My entire family used to go to Star Cleaners located at 3977 South McCarran Blvd before the new owners took over. Not only did they hike up their prices from $1.75 per laundered shirt to now $2.50 per laundered shirt but the quality has gone down the toilet. The previous owners used to fix buttons for no charge and these new owners charge per button. Plus once you pre-pay for your items to be dry cleaned when you pick them up they try to charge you extra for bullshit. Plus the new owner (the old man) is a complete asshole with a shitty attitude. So if you want overpriced shitty service Star Cleaners is the place to go.! It's called freedom of speech dickhead!!!! read more

Star Cleaners - Laundry Services Near Me - Reno, Nevada

I say nay. I have been coming to this cleaner for years, but recently I brought in a silk dress (that had been dry cleaned at that exact store several times before) but when I went to pick it up they said they were still trying to get the 'spots' out. I didn't know what they meant by spots because I didn't recall there being any. When they brought it out, I was shocked to find all of the embellishments on the dress were gone. The 'spots' were where these embellishments once were. Needless to say the dress was ruined. Remedying the situation was a nightmare - and was never resolved. Twice I had to go into the store, and twice the 'manager' was not available. Finally, the third time, I was given the owner's phone number. Even with a receipt, the whole process was extremely difficult, and due to the fact that I live an hour out of town, I just gave up. Bottom line, I've been a customer for years, they ruined a dress, and there was no remedy. read more

This place is very economical. The common folks would say "cheap," but I clearly don't say that, as you see I have things dry cleaned at Star Cleaners. They're always on time and I have never had anything happen to my clothes. This has been my one stop shop for dry cleaning for a few years, and they never fail. They even do alterations! I had a sweater that had many holes in it, as it was from the days before my executive lifestyle. I sometimes like to relive those times when I'm out clubbing, so I had them stitch it up. They did that and installed new zipper on a skirt for $17 total. Great deal. If you want to feel like a star, get it done the right way with Star Cleaners. They do charge .50 for using a credit card, but if you're like me, that doesn't even faze you. It's actually quite deplorable I even remembered. read more

Wow, what a surprise...no response to the BBB, just as I suspected would happen. See emails from the BBB of Northern Nevada below: Complaint ID#: 11019159 Business Name: Star Cleaners You recently requested help from BBB concerning a problem with Star Cleaners. To date, BBB has not received a response from the business. Although a reminder has been sent to the business, we are inquiring with you to see if you have heard directly from the business. Please contact BBB (at the link below) with the status of this matter if the business has contacted you and the matter has been resolved. If you have not heard from the business, there is no need to reply. While many times a reply is received quickly, in some cases a business can take longer to respond. You will be contacted again if a response is not received from the business. We appreciate your patience during this time. and finally this one telling me I'm screwed: Complaint ID#: 11019159 Business Name: Star Cleaners The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. If the company has contacted you in the interim, please notify the BBB immediately. And that's why they have a big fat "F" from the Better Business Bureau. read more

I've used Star Cleaners for years. They have always been excellent. Since the new owners took over my clothes no longer get clean. I need to find another reliable cleaner. read more

I have been going to this cleaners for about 7 years. They have never lost 1 garment of mine. Their price, if it is not the most economical in Reno, they are very close. Their work is professional and done in a timely manner. I would highly recommend them. read more

A great example of a wonderful owned and operated small business. Always done on time, always perfect, no excuses, and an exceptional value. The staff are consistently congenial and always seem happy to see me, and Terry is a gem. I highly recommend this place! read more

Star Cleaners is OK. Payment is upfront. They accept cash, check or debit/credit card, but no American Express. If the total amount is under $15 then there is a .50 cent fee. The price is $2.75 per garment, including suits. The cost for comforters is determined on a different scale, depending on the price and if it is down, etc... I like Star Cleaners for cleaning shirts and small items like men's ties. They press the ties correctly and the price is right. I did take my thick, heavy, over-sized Cal-King comforter in to be cleaned and they did a great job with it. The first time it took a little longer than expected, but the second time went without a hitch and the price was quite reasonable ( I want to say it was around $25). However, I have had some things ruined, especially items that had embellishments on them. I had a nice dress jacket with embellished pearl buttons and they melted those. I had a skirt with some crystal embellishments which they completed melted off and some of the crystals were moved to different areas of the skirt! I had to cut them away from the fabric and do some minor sewing. There is a sign saying they are not responsible for things like buttons and embellishments, so a word to the wise, just take basic items for dry cleaning, nothing fancy. read more

Some will say I'm a creature of habit. I eat the same things, venture to familiar places along with other mundane things I won't bore you with. One of my habits is going to places that are average and being okay with it. Star cleaners is average at best. The place is close to home. It is very cheap (I only get my dress shirts cleaned). They have ample parking. I frequently encounter two ladies that are like plain potato chips without salt. Don't get me wrong I'm in and out of there in less than 5 minutes: You can count on it. But there is no chit chat from these ladies it's all about transactions. There is one Jordan fan. This guy is really cool. You bring up Michael and he'll talk as long as you want. They do a decent job cleaning my shirts. I don't get starch and they seem to have small wrinkles on the shirts nothing to get grumpy about but I notice it. The place is not clean. It's pretty dusty and old looking. Hey this place brings home the old saying: "You get what you pay for!" They will see me next week! read more

Recently had to have a tux cleaned for the Marine Corps ball and it was a last minute thing. The owner had it back for us the very next morning. This cleaners is fantastic! Prices are really good and they care about their locals! Satisfaction is important to this business. Highly recommend this location for steaming needs and quality service! The other location on Longley is closer to our home but the machinery needed is at this location on S. Virginia. Normally head to Longley for my husbands wash and press shirts. Highly recommend this business at both locations in Reno! read more

Ugh...after using their services for many years, yesterday I ran across the owner's wife at the counter for the first time. She tried to justify overcharging me for shirt laundry that I've NEVER been asked to pay before by anyone else at the store....EVER!! Perhaps her additional rudeness was caused by anxiety or perhaps because she and her husband are ageing and they're contemplating retirement or sale of the store and are attempting to get "as much as they can. while they can" She also acts as their tailor, and is very mediocre at that task too; it appears she just doesn't care about quality in her work at all...she couldn't ( or chose not to! ) even hem a pair of slacks properly and I was charged $15!! If you don't appreciate being taken advantaged of (even the attempt ) or treated rudely as if they could care less whether you're pleased or not, GO SOMEWHERE ELSE! read more

So happy to have found this place. The staff has always been friendly, prices are super reasonable and the quality of work has always been great. I especially like that you pay when you drop off your clothes. read more

I like their sign. Is that a good reason to choose a cleaner? Anyways, they are really cheap, although they do make you pay in advance. I only took one shirt there to be cleaned, and while I wasn't blown away by the service, the shirt came out fine. read more

Star cleaner is a Great place to get your dry cleaning done the staff is friendly and very helpful Terry can get out almost any thing stain wise great prices too and the guy that has someone elses shirt bring it back it maybe mine read more

First, let me say, Star cleaners is a good quality cleaner with very good pricing. But, more important than that, they are extremely honest. I left a LARGE sum of cash in a blazer which my wife brought to Star. I had forgotten the money was there and would not have remembered if it never showed up again. But, when my wife went to pick up the cleaning the owner personally returned the money. I really appreciate the honesty and integrity of this company. read more

Star Cleaners has great service, I took my JROTC uniform and they had it ready for me the next day at a reasonable price ($5.50)! I will go back there again, I highly recommend them!! read more

I have been going to this cleaner for years and do not have any complaints. I have brought them clothes, bedding, and tapestries, and everything has been returned clean and on time. When I read about people having their $250 shirts ruined at this cleaner, though, I do have to wonder about the logic of bringing a $250 shirt for a $2.50 cleaning. That being said, I have never had any issues. read more

Don't leave anything of value! They 'lost' my ugg purse and the owner told the cashier that he would compensate me ten times my dry cleaning bill, which would have been 50.00, but when I went to collect he reneged on his offer! So to save himself a few lousy bucks, he lost a good paying customer of Star cleaners for ten plus years!! No professional is he. Just a stingy stingy man! The one star is for the front help. She felt terrible about it. read more

Ijust wanted to take a minute and tell Terry and the entire crew you are AMAZING!!! I've been coming here off and on for years depending where I was living at the time. But WOW you guys have changed for the BETTER. In what seems like the last 6 mos give or take. And I just want to thank you and let you Terry and the whole crew know. That I've taken notice and am very thankful and appreciative for ALL of your guy's expertise and professionalism when it comes to Star Cleaners. Hands down the best!! Not only with my clothes but also my 2 GIGANTIC GOOSE COMFORTERS... Thank You and keep up the GREAT WORK!!! read more

There is a new owner and he has made positive changes. Staff is friendly. Price are low 1.75 for a shirt &2.75 for pants. Get the next day. Most other cleaners charge more and want 2 days read more

I have been going to this cleaners for years. I usually bring in shirts and pants weekly. They do an excellent job, and always go the extra mile for the customer. They also do alterations. They can clean leather and suede. (Upon inspection first). Their cost for normal items is $2.75. That is a steal for quality dry cleaning. Try them, you will be pleased. read more

this by far is the best cleaners in reno...prices and the quality is awesome !!!! the owner and the manager will go out above and beyond to give you the best service possible....thank you and keep up the great service read more

I have been going here for years. Staff always friendly and helpful, clothes look good, and now they are green!

This cleaner lost the belt to my $175 wool coat. When I notified them that my belt was missing, they brought out a hanger full of 50+ belts that had been lost to their original owners. Mine was not one of them unfortunately. Obviously frustrated, I asked if I had any recourse to reimbursement. There was not. After going back and forth with the staff who said that it wasn't their fault the belt was lost because I "hadn't told them there was a belt with the coat" (I didn't realize I needed to point out a belt that is in plain sight ATTATCHED to a coat), they took down my number and said they'd have the owner call me. Suprise: he never did. And I will never go back. It's $2.75 a garment for a reason people! read more