The store is usually both messy and sparsely appointed. I have gone to the checkout multiple times to find NO ONE there. So usually, unless it's an emergency I just leave the things I would have bought (had someone been in the area of the cash registers) and leave them at the registers. But worst of all is the HORRRRRIBLE experience you get if you need to send a package or pick up something from the printing area. The employees who work that area are the most rude, slow, incompetent people I have ever encountered. They will literally see you standing at the counter, ignore you, and then just start working on something else. Not a "hey, I'll be right with you." Thank God that there is a UPS store nearby where the employees are courteous and very efficient. I only go to Staples when I have no other choice. read more

Bought a HP printer. Printed about 20 pages with the ink that came from factory. Got in the Easyink program, the printer never recognized the cartridges. Bought new regular ink, the message was that the cartridges and the printer could not communicate. Brought it into Staples and they said that after 14 days there was no returns. Did not gave me any alternative option. Left the printer with them. Will never buy again at Staples. Not good! read more

Employee's are friendly and helpful. Have had 0 issues with this Staples. The entitlement in the reviews is insane.

By far the worst staples I have ever been to. All of their equipment is broken and not enough employees to help anyone. Horrible location.

Horrible customer service. One person working regular checkout & Amazon returns. Not even doing one & one. When cashier was asked a question about where to do Staples returns & not Amazon returns would just reply Amazon returns there, checkout here. Meanwhile have a guy playing w/ balloons, 5 guys in the copy center leaning against the counter talking w/ each other & what looked like a manager ignoring everyone. read more

Service Requested-SHIPPING 1ST TIME SHIPPING TO AN EBAY CUSTOMER- PACKAGE NOT PICKED UP SAT IN A BIN( not picked up) TILL I FOLLOWED UP 2ND TIME 8/1/24 Staples is in by neighborhood, so I tried again... Gave store clerk Order I had order# NOT Tracking Yes the store is well stocked . Store Mgr is very helpful. His staff needs better training!! Can be Exasperating Great Location Plenty of parking read more

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How unprofessional can you be to stay on the phone and not put the person on hold to assist patrons standing right in front of you. I can tolerate it AT BEST but an excessively long time is crazy. 3/19/2026 @ 8:30pm -cashier named Andy read more

Horrible customer service been calling for 3 days and they never pick up the phone. I actually called while in the store and watch the clerks doing nothing just letting my call ring and ignored the phone. I dropped off a package for shipping 3 days ago and I had to go into the store and saw it still sitting in the pickup box for usps. Horrible service and no body there speak English enough to help read more

I did an online purchase for a lenovo iPad T16 Gen2 a week ago From staples! Check with Lenovo and was informed that the laptop sent to me from staples is a used laptop and out of warranty. Serious lack of integrity Charlotte NC read more

Don't even bother going here everything is broken and the people there don't know anything about anything. I've tried printing a single piece of paper and ended up leaving because they allow people to print hundreds of documents on self service. read more

I came to print 4 sheets of 1 document, asked how to do it, the employees said you can only print from your work computer, they sat me down at the computer, I tried to log in to my email 3 times and couldn't, I asked if there was any other way to do it, they said no, and then I received a notification from the bank -15$ for renting a computer, although I spent 3 minutes with it and it was buggy for a very long time, (I asked to call the manager, they said he had to wait at least 30 minutes for a meeting) be careful, they rip people off!!! I don't recommend it to anyone read more

Beware of this bait & switch rip-off company, on line the Brother TN760 is $86.99 but in the store it is $91.99. When I asked the useless guy at the register to check the price listed on line he said he could not and wanted me to get it on my phone. I walked out and had it the next day for $ 75.99 from Amazon. No need to ever go back to Staples. read more

I had the worse experience on the biscayne location in the print department. the black lady was rude and didn't want to print out my documents. she telling me that they are back up on orders but she wasn't even working . read more

Hassle free place for amazon returns! Love that theres rarely ever a line, and staff is always willing to help.

Much needed & Useful store, employees are always on a good mood, find that to be dope" Keep it up guys" read more

I used this location for a P.O. Box & one of their employees stole my laptop, & they've been giving me the runaround for almost two months. The store is always a mess, especially the copy/print center. 10/10 don't recommend---unless you like unnecessary stress. read more

The most horrible service I've ever experienced in the printing area where there were long lines and a woman that was there would not help us. The printer was not printing clearly I explained it to her, and she said that there's nothing that they could do about it that that's how the printer was printing. I have to scan some important documents to keep me from getting a fine and this is the way I'm treated. Then I couldn't figure out why it wouldn't let me put a recipient after having a few complaints and long lines. She finally came over but in a bit of frustration she just wanted to hurry up and clear the screen to make me start over without listening to me and she just erased everything that I did and then I had to start over when there was nothing wrong with how I put it in. It was just a small section for recipient that I did not understand was fine the way it was if she just answered my question instead of being in a hurry to come race everything that I did and then go back to her station. I am going to bring this complaint up to corporate. read more

I had a great experience this past Friday at Staples The manager on duty Duenell was very helpful and Andy went the extra mile to make sure that my printing job was perfect! read more

I have been to this location many times. Usually, for specific items; in-and-out. Sometimes, for complex copy-and-collate services. Never a hitch. Today, I was shopping with my Dad for his office needs. While I was surprised by the limited diversity of manufacturer's for paper goods, there always seems to be what's needed. But, that was not what earned a 5-star review today. Just before exiting, my Dad made 2 discoveries. The first, a very comfortable desk (gaming!) chair. The second, a bargain-priced Roku. We employed the assistance of Ryan. He was extraordinarily patient, exceptionally competent and courteous, and could not have been more helpful. Checking out was made easier, and bringing the items out to the car, Ryan's assistance was unexpectedly cheerful. An asset to Staples in a city not known for its customer service. I don't care about the opinion of other reviewers. Our experience was top quality. And, if upper management reads this review, Ryan is an example of how to properly treat customers. My Dad lives much further north, but this is the store he will return for office purchases. Finally, it is noteworthy that this location is following and enforcing pandemic preventative measures. read more

I came to Miami with a very large amount of expensive prints I did at my local NY Staples. I had a problem with ones color when I went to mail it to the buyer. I went to this Staples and explained the situation and they still charged me a 1 hour up charge for the print. I thought Staples was better than that. To say that I am disappointed is an understatement!!! read more

Staples - Shipping Centers Near Me - Miami, Florida

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I come here often to get my business' printing done and the staff always goes over and beyond to help me. They are also cool and have fun stories lol read more

The printing center is really bad, I came in at 11am To print one logo and I ended up leaving at 11:56. One hour to print one document. Only one person attending the whole department Multitasking here and there, the lady can't handled it by herself. The whole department seemed busy. She seemed to be overwhelming and upset about her job . If you are planing to print some important documents make sure you have plenty of time to spend in the store waiting for your document to be printed. read more

Came to print and bind several books. The service provided by Ms. Shaureen was exceptional. She is great team leader and very knowledgeable in her work and helping customers. read more

This Staples location on Biscayne Boulevard in Miami is a great place to go for all things office supply needs and printing. I really like the location and being able to get in and out with exactly what you need. The staff here is very accommodating and involved. Good experience each time I have been here. read more

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Horrible customer service, broke copiers, slow pc's. If your going to run so poorly just close and save us all the headache. Employee with the mop top haircut is the worse read more

I would like to give this place 5 stars because it is close to my house and it is very convenient for me to go to but I doubt I will after the last time I needed a printing job done. The staff is for the most part very friendly and helpful but the service isn't up to par and the printing job that I had paid for and received confirmation for online was not ready to be picked up when it said ti would be. I got to the staples and the line to pickup my business cards was very long. I believe the main issue with this store is that they are understaffed and because they are a big name retailer that specializes in selling retail products and printing services, etc. they get a lot of foot traffic and organic clientele walking in through the door. The surge in traffic increased drastically from 7:30 AM when I first walked in to pick up my cards and noticed a significant increase in the printing services line when I came back later on in the day at around 3:00 PM. I am confident that if this location actually hired a few more employees or moved some from the retail area to the printing services annex that things would run a lot smoother and customers would move quicker through the line to checkout or ask to use print services. I did want to point out that one of the employees at the printing services area named V@lentina was extremely helpful and did a great job answering my questions and helping me with my printing needs. I hope that this staples decides to be proactive and implement a plan to figure out how to make the printing services lines be shorter or make it a thing of the past. I will still use them for my office retail product needs in the future. read more

Staples - Shipping Centers Near Me - Miami, Florida

Location dirty, employees lazy. Didn't have a camera for their passport station. No help in the printing area. Area manager needs to overhaul this location. Trash read more

Horrible customer service. I waited for a very long time to be helped, no one helped. Every person had horrible attitude.

Very pleasant experiences with staff and product at this staples. I've ordered pickup items from online (odd printer parts not usually kept in store) and run in for odds and ends like headphones and charging cables. It's not a huge store like you would find in the 'burbs. But it has the essentials and normally long hours you can stop in and do a pickup order. There's even a little parking lot to pull into. read more

Unfortunately, I had to call the manager to finish ring me up yesterday because the rude clerk told me"don't assume I'm going to get what you want.... Paraphrasing. So I dismissed her after I told her I wasn't assuming..... it's her JOB at staples!!!!!!!!!!!!!!!!! read more

This place has everything you need. I ordered online and they made it super easy for pick up. There was a shelf on the side with a bunch of different bags and names alphabetically. I found my stuff with ease. read more

Believe this place when they say it is a two star establishment. What a waste of time when coming here. Tried printing out a document that I needed help with and customer service is non existent. Didn't get the girls name with the "gray hair" that was working in the printing service but they need to take her back to training, and work on her customer service skills. Lost my business, forever Staples. read more

I stopped by to print a few design drawings and have to say I wish I could hire the copy department here for myself. The drawing files were in different directories and they were able to maintain the files organized. All the while, they were able to attend to two other customers. However, I'm minusing one star - and only one - because although they don't have large format scanners they did direct me to a store that did. Great attention to detail! This is the first Staples store in Miami designed as a LEED-rated building. This is a criteria for "Green" building and incorporates such features such as making use of natural lighting and separate parking for bikes and fuel efficient cars. (Thats why they have the shower). The nature friendly design also makes the store look brighter from the inside as well. I also bought some design office supplies and everything seemed well stocked and organized. This store will be my office supply place! read more

Avoid at all cost. Went there to order a laptop, and was not helped enough to get it. Only thing they needed to do was to charge me. Claiming the system was down, I was not given any options that just come another day. I don't believe that letting customers go is how they sell anything. Will never go back there read more

It took us two visits on separate days to successfully send a fax. During the first attempt, we followed the instructions and waited for a confirmation sheet to print. Five minutes later, sure that we had entered something wrong, we asked for help. The disinterested Copy Center worker shrugged and said that sometimes it takes up to 20 minutes for a fax to go through before walking off (without bothering to look at our machine). We waited 45 minutes and had several conversations with employees (all of whom suggested that we just wait and see without looking at the fax machine) before cancelling our fax and leaving. Today, we got lucky and a helpful employee was on hand - our confirmation sheet printed within five minutes. Obviously something was wrong with the fax machine during our first attempt, but nobody could be bothered to try to figure out how to fix it that day. That, along with the fact that the toliet seat has pretty much fallen off the toilet in the women's restroom, makes me think that this place can do with a bit of work. read more

I like this store. I was greeted by an employee as soon as I walked in the front door. Try getting that from other office supplies like Office Depot. Jose who is a manager in the department that sells the laptops was extremely helpful and patient with me while I looked at tested out all the laptops they had on display. I found out they didn't have the laptop that I was looking for, the Microsoft surface pro, only available online read more

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For a place that has some many employees just standing around, you would think they would be excited to answer a question or offer assistance......but trust me they are not. read more

I placed my same day order online for my business. I arrived and they were done faster than expected and the quality was great. I am all smiles. Thank you so much Patrica. read more

This is what I get for choosing to go to a location near the office rather than by my home. I came to this location to purchase a couple of items just to take of a $20 off coupon I have. To be clear, it's $20 off of anything purchases of $60 or more. I go to the register with the items. The attendant tells me that it wasn't working because the purchases needed to be made online. But I read the coupons instructions etc before I walked in to the place. I had a customer behind me so I kindly let him go in front of me to purchase his items. The coupon has a contact phone number for staples so I called staples and stepped outside. The representative also verified that I had 3 options. It was to either purchase the items by phone. Online or in the store. I told the representative I'm going to walk back inside and try again. I walk inside and the attendant already had my items put away. I asked did you put my items away already? She responds and says yes because you just left. I looked at her like really? After I was kind of enough to let the next customer purchase his items so I can take a minute to re-read the coupon etc. I was so upset I walked outside to calm down. Because I know if I would've looked for a manager, I would've been livid. Take it from my errors. If you get into an issue with an attendant at the store. Ask for a manager. The customer service was poor. And why are they allowing someone with a pink eye to work? Insane. read more

Does this place have everything I need? Basically yes. Is the staff great? Basically no. I went in earlier today to grab some cheap post it notes because I knew they'd beat Amazons prices for em and it's like right down the street anyways. I grab em and head to the marker section to look for a single thick marker, couldn't find it and ended up staying in the aisle for a while just looking around in case my eyes skipped over them. From the point of me grabbing the post it notes and heading over to the marker section I had an employee (an older man with glasses) follow me and literally stand there and stare at me while I was trying to decide if I even wanted a marker. He noticed me looking back at him and finally asked if I needed help with anything? I said no super firmly, he made me feel so uncomfortable I didn't even want to keep looking for stuff. I don't know if he thought I was going to steal $3 post it notes or what, but he definitely needs some training on social cues and respecting peoples space. The cashier was great though, super quick process and he even waved to my puppy. (: read more