***This review is for Amazon Returns Drop-Off only*** After spending a Saturday afternoon with my Mom at San Gabriel Valley area, it was time to head home. I had two Amazon return packages to drop off at Staples. Btw, there aren't very many Staples off of the 210 Fwy. Anyhoo, I happened to be driving on Foothill Blvd and kid you not, I caught Staples at the corner of my eyes. I said no way, but universe said way LOL. I wasn't even looking for it, but I knew I had to eventually look for it. Maybe I manifested it LOL. Thank you universe! I quickly made a right turn into the plaza and drove on over to Staples. I told my Mom that it would be quick. Well, it wasn't as quick as I would have liked. Internet service was extremely SLOW and I mean SLOW. Luckily, the internet finally came through for me to access my Amazon return emails. Otherwise, I may not have been able to complete the returns that evening. Upon entry, I find this Staples a tad smaller than most. But then again, it doesn't matter. I wasn't shopping... I just needed Amazon Returns. I found it on my right near the copy & print center. The staff member came on over, but I wasn't ready with my return emails due to slow internet. He went on to doing other stuff while he waited for me to get it all together LOL. I eventually got my emails opened. The gentleman came back over and started scanning my return items. After all was said and done, he gave me one receipt for both items. At other Staples locations, they would give me one receipt per item returned. Yes, I was kind of concerned because the receipt indicated total items returned as 1. However, the gentleman reassured me that the receipt was for both items returned. He was very firm about the procedures. He said one transaction for both! Cool! That's his story and that's how I'm going to tell it. Yes, I got both refunds two days later. Thank you sir! read more

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I've always had a good experience coming here. It's a clean and nice location with friendly staff. I mainly order online for work office supplies, but always come in person to do my ink cartridge recycling. The inside is nice and spacious and any staff that has helped me so far has been really nice and knowledgeable with the recycling programs. I do like their rewards program, you get a good percentage back for shopping. read more

So after looking around for a Dymo I found one last one at La Verne and Theo was so much of help as soon as I got their he already remembered I called and honored the online price which was cheaper then the last version of the Dymo , overall today was a success and it was a easy setup I got warranty as well needed that was in and out within 15 minutes thank you guys ! read more

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Juanita made my day! I was trying to get a drawing scanned and made smaller. This staples was the third store I had tried that day. At first there was a closed sign. Juanita saw that this mom really needed help. She took charge and got me what i needed. Juanita could have said to come back the next day but she didn't. Customer service is hard to find. Outstanding customer service and care is almost impossible to find. Juanita is a gem. I hope Staples realizes it. read more

Ren is an amazing asset to Staples! I had a poor experience and another branch (that's closer to my office) I came to Ren at La Verne a couple months ago and I was so pleased with how I was treated I only come to La Verne now. I've probably spent 3-5k in the last several months with Ren and the projects are always perfect. He goes above and beyond to make sure to not only hit my deadlines, but to help me out! Last project I screwed up and forgot to add contact info - I didn't realize until after 100 copies were made and laminated... Ren came in clutch and found a way to save the project and got me stickers created same day to fix the issue! Today I made one of my largest orders to date and he made it look easy! The store was so busy and customers were getting upset... Ren took care of me while simultaneously helping out an upset customer! Honestly I can't imagine a better experience. Thank Ren! The projects you've helped me with have been crucial to my companies growth! read more

One word. HILDA!!! She is amazing. This review is actually long overdue. I have to visit Staples on a monthly basis for my job and Hilda makes everything so easy and seamless. If something doesn't come out right, she fixes it and wastes zero time!! I'm always so impressed with how calm and cool she is and how she juggles multiple customers with ease and with a smile. The rest of the staff at this location has been extremely helpful as well from my experience, and I enjoy the cleanliness and organization of this location as well! read more

Staples - Shipping Centers Near Me - LaVerne, California

I don't even know where to start because I never imagine myself leaving a review for Staples. No offense it's just not something that's usually on my radar because I'm going in and grabbing what I need and leaving most of the time. However today was much different. From the moment I got out of my car I was greeted by a young man Named Jordan. He started off by telling me I had a nice car which I appreciated but I'm not much of a car guy and trust me when I tell you the car drivers nothing too special. However, I could just tell that he was a nice kid and was super genuine and then he asked me if I was going into Staples and I said yes to which he replied. Well, let me help you find what you're looking for. He was clearly walking to his car or something, but didn't about face and walked in with me to help me find what I was looking for. He even walked me up to the register to make sure that I found the person that could ring me up. Jordan has the most wonderful personality and bright spirit and as a business operator, he is the type of team member that you look for and that you cherish, and I hope that your company cherishes Jordan. That was by far the best experience I've ever had any staples. I've gone to and far surpassed my expectations. I hope that Jordan gets the recognition that he deserves. read more

Ok so this is my local Staples and I needed something printed for my baby shower, sent my files to the Staples email address ahead of time (I remembered this is something you need to do) wasn't sure how long it would take to receive them. Came in a few hours later, Blake who was behind the counter saw me reading the instructions on what to do after it's sent, asked if he could help. Told him what I needed and he told me right away that he would help me. He printed out the image I needed on paper to make sure it was what I wanted but on card stock. He had to make a few tweaks but was so kind, helpful and quick. The employees here that I had delt with a few years ago were awful but if I need something printed again in a pinch I would definitely come back, huge thanks to Blake! read more

Staples - Shipping Centers Near Me - LaVerne, California

Astasia was a wonderful clerk. Very helpful and friendly. The manager she was awesome also. Very well stocked and lots of saving. Especially for teachers. read more

Staples - Shipping Centers Near Me - LaVerne, California

Forget getting a photo printed from this place Staples LaVerne. The women behind the counter today Wednesday, May 5, 2021 was unaccommodating , and had no interest in helping me to print my enlargement claiming it was too grainy. She just handed me back my zip and said bye bye. before she even had my zip, she was saying NO ? Huh, I asked if they did 1 day photo on an 8x10... and the best part, she stood behind her screen and wouldn't even show me the grainy photo. So I took my Zip to CVS and printed it myself and it was great. read more

Wow, we came here today to get some color copies printed and I am amazed by the awesome customer service we received by Natalie. We had trouble using the copy machine and she helped us right away and got what we needed in a timely manner. Thank you so much Natalie!!! read more

Juanita is the bomb.com! She goes above and beyond call of duty! Very professional and more than competent!

Ron is the man. Came in with a last minute request. I was desperate and he came through. I really appreciate it. This is my second time coming here and the customer service is great. Thank you! read more

Terrible customer Service!!!!! I asked them for help because I had a USB drive and he smugly looked at me and said oh you can do that on the printer and walked away... So I tried it and it wasn't working so I asked another guy in the red shirt if you can help me and he looked at me and then walked away and then another guy came behind the desk of the print area and pretend he was busy so I turned around and tried to USB thing again while another woman walked up and he joyfully read to her with a hello and how are you and how can I help you... I'm not going back here again these guys are assholes read more

Staples - This is a photo of Staff not helping me at the printing desk as I stand there after I asked to be helped !! They did nothing - Shipping Centers Near Me - LaVerne, California

Employees in printing services always seem miserable. Went in to pickup an order, very easy and straightforward. The older gentleman working there, maybe a manager?, made it seem like tedious and annoying? If you don't like what you're doing, maybe you should leave. Horrible customer service read more

This store is a mess prices are wrong when you get to the register. Brought it up to the manager today and he puts it back on the consumer to "search for" the right tag....I shouldn't have to search....prices should be easy to find and as a manager you need to understand the consequences that could cause the store. read more

Came to this staples to buy school supplies to donate to our local schools in la Verne. Tony was a great help we came close to closing he made sure we were taken care of . Thanks again read more

Thank god it's not like all other Staples I been too, it's small cute store and they have everything I needed which was perfect. Easy to find and well organized the staff was really helpful as well. Cheers guys read more

I was just shopping at this Staples location about an hour ago and I have to say I'm disappointed in the way a checkout clerk was treated by two other co-workers/managers. While checking out, the clerk was very friendly and you can tell they cared about their job. One co-worker/manger came by and got mad at the cashier clerk and scolded them for misplacing something. Then another co-worker/manager came by and gave the clerk attitude for not being able to find the barcode on something fast enough (even though it had only been a few seconds). This was all done in front of several customs in line as well as myself standing there paying. It was rude, unprofessional, uncomfortable and I felt terrible for the cashier. read more

This is mainly for Ren in the Printing area, he has exceptional customer service skills. He is always cheery and greets ppl when they come in to the store or printer department. He is never seems frazzled by the work load. Ren takes time out for the customer's needs and really goes the extra mile. Whenever I'm there I know my materials are going to be copied correctly and efficiently. The cashiers are also very helpful and nice. But if you had to improve one thing I would say please get more cashiers or call for back up. :) read more

Absolutely one of the worst experiences I've ever had over something so small and simple. I interacted with 3 different people regarding the same matter, and the entire vibe was as if I had asked them to help me move out of my 5 bedroom house on a 100 degree day using only a sedan. I literally just needed some stupid file printed on 10 sheets of paper. The guy at the print counter talked to me like I was an idiot, printed the files without confirming the texture of paper I might need or even telling me there are different texture options, and had the patience of someone who was supposed to be off of work yesterday. The paper he gave me was extremely smooth making me think anything I wrote on it would smear. So the guy I went to for help just smiled the entire time and kept saying "Oh, sorry" but didn't offer much else as far as a solution. The manager I had to request looked at me like she was asking ME for help, and then told me "If you use a pen on this, it will probably smear". Um, yeah exactly. The girl who the manger handed me off to was nice even though the guy who originally printed my stuff was standing over her saying he did print on 32lbs (The weight of the paper wasn't the issue, my dude! I said it 6 times). Worst customer service over some paper. Just get a decent printer and print the stuff yourself. read more

Very Covid friendly. They sanitized the printing stationing after each person used them and enforced wearing a face mask. Service was fast and friendly. read more

ALWAYS people in line for 1 maybe 2 cashiers ALL WHILE the manager And several other workers are behind the print counter talkin it up... smshhh read more

Natalie is the best in customer service in the United states!!!!!!!!! She is wonderful and very professional and i will be a returning customer as long as she is employed at this location! Thank you Natalie read more

Probably the worst run Staples in America!! Employees poorly trained, no management to speak of, limited supply on most stock items. No communication between employees. In need of an extreme makeover!!! read more

This place is great when it comes to gfetting help with almost anything. I have found that if you're honest with the others they'll go out of their way to help. I was helped by Anthony print out some color copies of my dog who had gone missing. I was on a tight budget and could only afford 20 of them. He rang me up and produced my order. When I walked out and got back home I took them out! To my surprise there were more than 20 prints. Naturally, I was confused and I counted them and he had actually given me 60 of them. I also found a note saying that " good luck finding your dog!" I went back to the store and he was still there and I thanked him so much. He said no thanks we're needed and he was happy to help. They have forever earned my business and my respect to wanting to help the community! read more

Fair service . Prices are much higher than they used to be .I. Shop here only the location is close to my house

Hillda at the copy/print station really helped me out :) Very friendly and does everything she can to assist I needed a resumé printed for that day and I had issues but thanks to her I got it in time, and I also saw her assisting the man in front of me. He left a copy of something behind and she took it and kept it somewhere safe for him. Thanks to her i got my copy of my resumé in time and made it to my interview Thanks hillda ! read more

Came in last minute to make copies of flyers and they were already booked with processing orders for the night and I'd have to pick up my order in the morning. The problem was I needed them before the morning pick up time. I must have looked frustrated because Colin at the print counter came to the rescue and said he could help me at the "self -print " station. As he was showing me how to work the printer , about 5 other people came in for the same thing. This kid kept his cool and rotated helping everyone with such ease and patience that I had to give him this review. read more

Just an update. The following is a copy of the response I got to my review. I appreciate the response and attempt to do something about the situation. I have already gotten ink carts at the Target next to Staples. I have a Target card so I get 5% off all purchases. That is Truly EASY. The Staples inkcart program is not EASY. Richard S. Owner Hi Carter, We regret the misinformation you received at our LaVerne CA store location. The 30 dollar ink purchase requirement has been part of our rewards program for over 4 years so it is concerning that you were not advised of this when you inquired about the program. We will make sure your feedback is reviewed by our management team at that location. The 30 dollar ink/toner purchase will qualify you to recycle for 180 days from the date of that purchase. If you would like to make the required ink purchase and email your rewards number to staplessocialmedia@stapl..., we will be more than happy to make a one time exception for the cartridges that you have already recycled in June. Heather Customer Service Heather's comment on your review: Hi Carter, thanks for reaching out to us about your rewards. We would like to help. Can you please e-mail us at StaplesSocialMedia@Staples.com with your rewards number so we can look into this please? read more

Excellent service, very friendly and knowledgeable. Very comfortable environment to shop and buy. read more

Geez, what is with the negative reviews?? Most of them are just complaining about Staples as a corporation. It's not that bad. At the end of the day, their services are helpful and sometimes expensive yes, but the quality is always good. And yes sometimes it's a long wait because some of us have complicated orders, but the employees do their best to help... so maybe the whiners should just deal with it? Anyway! I only have positive things to say... I appreciate how this store goes out of their way every time. Not only to help me, but I see it with how they treat other customers too. The manager is usually seen checking on things, asking if people are being helped and the store is always kept clean and feels efficient. Huge shout out to Hilda at the Copy Center! She does her absolute best in making sure your needs are met and always tries to give you the best options and the best deal. She multi-tasks and doesn't mind helping people who are having tech trouble or might not be too familiar with the self-service machines. She makes going to Staples and making copies, prints, enlargements whatever easier and less of a hassle than it should be. Sometimes there is a long line, but she will make sure to keep it moving. You are in good hands with Hilda! Thanks Staples La Verne! read more

Why would an office store stop selling stamps? i used to print at staples but what's the point if I can't get everything I need to send mail. Deeply dissatisfied and will not be returning. read more

Very disappointed with service here. Why shop at staples if when you need to return an item they send you to the manufacture. The ops manager helped me.. Well not really. I had a router for two months and it stopped working. Brought in with the receipt and he told me by his actions they don't care to keep my office supply business.... read more

So I had designed and purchased "same day" business cards. Somehow the design was altered not correct. However, Hilda in the copy center did the best she could and was all customer service. We salvaged what we could and the day goes on! I will definitely give this store a second chance read more

Staples - Same day business cards - Shipping Centers Near Me - LaVerne, California

When I ordered a "same day" product (return address labels, nothing too difficult) from their website, it was not ready that same day. I ordered on a Friday Morning and it wasn't ready that day. I completely forgot about it that weekend. You would think they would have been ready when I called that Monday, but they were not printed yet. Apparently they are short staffed and swamped with orders since the Office Max across the street closed. The person on the phone said she would have it ready by the next day. Well I was busy and went into the store 2 days later and of course, my order was not printed. The guy at the Copy and Print was nice enough to print them which only took a few minutes. That's why I gave 2 stars instead of one. Don't bother ordering online. Walk in orders are the priority. This will be the last time I get anything printed at Staples. read more

Came in to print something from my phone . I wasn't sure how to do it , but thankfully yuli or yuni(the mask muffled it so it was hard to hear) was there to help me. She stayed with me the whole time even though I can tell a coworker needed her elsewhere . Great work!! read more

Although the copy & print shop was a little busy, Ozzy offered great customer service. He was fast and efficient despite the fact they seemed overwhelmed. He was very nice and polite, although perhaps I wouldn't recommend coming here if you're in a bit of a rush. There seems to be a lot of people who come to this Staples for printing read more

Well well well, I come to this store often. Today, I came in to drop off a prepaid package through their UPS station. I set my big box on the counter and suddenly a couple came rushing in and the counter lady helped them first. No big deal I wasn't in a hurry, but then another fella that also came in after me handed the counter lady a document to copy and again she helps him first. What? Thankfully, she then came to help me, taped up my package, but never once made eye contact. Maybe she was having a bad day. Very strange. A first, for sure. read more

Staples - Shipping Centers Near Me - LaVerne, California

I don't personally understand the low rating. I've been to this store many times and I've never had an issue, on the contrary I've received great service. Today I had a cashier who have me a coupon that I didn't know existed, I saved 20% off an item that I would have otherwise paid full price for! Also, one time I was helping a friend whose daughter was missing and they donated 100 full color copies, no charge! Any store that does that has my repeat business on lock. Thank you, Staples! read more