This is a review for the UPS office in the Staples Store in Glendale. Although my comments on the service and attitude of the team applies to both. If there was a rating lower than 1 star, I'd pick it. I came in to ship a jug and six glasses. Not only did no none help me pack the shipment, (I packed it myself with materials I bought from the store), but even simple things like tape were grudgingly offered. Since I haven't packed breakables in several years, I grossly underestimated the level of wrapping needed to get this thing secure. That's on me. But i'm frustrated by the fact that the UPS guy WATCHED me pack fragile materials and did not even offer the most basic suggestions... Like "Mark the box 'FRAGILE'" or "Do you want to insure this?" Sure they aren't obliged to help me pack, but superior customer service... this was not. Next time I go to Fedx. read more

The worst customer service ever... I was waiting for one hour to print some papers and I just got disappointed and left there . I will never come back! read more

I rate them so low because of unhelpful staff, it is impossible to find any free helper for you. Also the copy center is unworthy expensive. read more

Staples - Printing Services Near Me - Glendale, California

Hi. I visited the store in Glendale CA and was disrespected by a grumpy employee Erin at the print station. I went in to fax one paper and asked for assistance. Erin was so disrespectful to me and refused to help me fax a paper. I asked questions politely and the way he spoke to me was unacceptable. I simply asked him if I can pay to get one paper faxed. He rudely said you go do it the self service so disrespectfully. I asked to speak to the manager and the manager did not apologize for the employees actions and was very rude as well. THis is the worse customer service I've ever experienced. I need your assistance to stop this disrespect to customers from your employees at the Glendale CA location read more

Honestly, other than the UPS section this store is useless. The staff doesn't seem to care, the shelves are either half empty or full of overpriced items, and the manager doesn't even care enough to look at the customer when she is needed. So sad. I used to love shopping here. read more

I wish I could give a zero! Cause that's the level of service I just received. I had a cart full of things I needed for work, I just couldn't find a box of full sheet photo protectors. I pushed my cart up to the front and asked the guy standing there with some papers, I said excuse me...he looked at me and said "yeah" with an annoyed tone and an equal look. I said back well excuse me, I'll go F off over here since your tone suggests I do that. I just walked away, pushed my cart to the middle of the store and left it right there. As I exited the store the manager asked "is everything ok?" I didn't answer him, it's not like any one of them gave a shit, since they all had their phones out. And everyone wonders why stores are closing, employees don't give a shit. read more

Wanted to buy a printer but wanted to get more information on the models. Lady said I should wait in aisle 7. After waiting for 20 minute and constantly asking them when they will help me no one came to assist me. read more

Did the economy make a full recovery and no one told me?! Some of the staff in this particular Staples store acts as if they don't need customers and/or they just take their customers for granted. I recently went into this Staples, for the first time, simply because I needed one envelope to deliver some important documents. The first employee I asked about an envelope informed me that she's not sure if they have individual envelopes and referred me to another employee. The second employee wasn't sure either. At this point, I started to wonder about the minimum qualifications to work at Staples, because I wasn't asking these employees a difficult question. To expedite service, I requested to speak to a manager. Now, when Raymond, the manager, finally arrived he didn't appear friendly. He informed me that I'll have to buy a box of envelopes in order to get "the one envelope" that I needed. As Raymond was talking to me, another customer inquired about his print job, which Raymond was holding, and Raymond had the audacity to turn to this man and tell him, "I'm not finished so you'll have to wait a few more minutes". To make a long story short, I left and went to a neighboring bank to get an envelope, which they gave me for "free". I'm not sure what's going on with some of the staff in this Staples, but they, particularly the manager, need to vastly improve how they interact with their customers. Otherwise, this particular Staples store may soon have a CLOSED sign taped or "stapled" to their doors. read more

Staples - Printing Services Near Me - Glendale, California

Very slow assistance. I just wanted to print out 5 4x6 pictures. It took them 30 minutes. Will not come here again. read more

If there was 0 star i would have chosen for sure. Every time i go there for any business all the time worst customer service. Terrible stuff (trush) only person gives good service its the manager the Armenian dude. Don't even waist your time in this location. read more

Very helpful. Tiffany at the copy and print center is amazing. She is great. The manager at his location is awesome. He is very helpful. Staff at this location is friendly and knows what they are doing. Jennifer is helpful too. read more

Used their print center. Employees are dishonest about pricing and add in undisclosed fees, then try to lie about what they're for. Avoid at all costs. read more

Was looking for ink and found it here. Stopped by one of their other locations along San Fernando road and they were out of the ink I needed. Came here and they had plenty of ink. Was helped in no time. Plenty of parking. read more

How do I review a Staples. Let's see.... You are a giant chain store. You carry items that I usually only need at the last minute. You see. If I had time I would order my items at Amazon.com. Why? Because I pay for prime membership so that I don't have to pay taxes or shipping. I love you amazon, but when I'm in a pinch because I need the item NOW I go to Staples. Paper is priced reasonably, they run some decent sales, but the cost of ink is re-dick-u-less. I love your colored push pins. It's cute how you sell the big, fat lollipops for "2 for a dollar". But the "easy button" makes me wanna gag. I wish I could push that big red button and send myself three days back so that I could order the items on Amazon. Oh yeah. How come you even bother offering me a refund/exchange on my printer ink? Really? I got 2 cents for exchanging it with you last time I came it. I'd rather use it to wipe my ass and then toss it, at least I'd have an interesting facebook update. read more

This review is specifically for the copy center. I have been getting my print jobs done here for years. Everyone is very courteous and willing to help me with my questions. Two employees specifically stand out for me: Betty and Mesrop. Betty is so knowledgeable and very quick to problem solve. She helped me with the print job for my wedding program and it came out perfect! Mesrop is such a pleasure to work with. He is so kind and positive! He has such an aptitude for customer service that is so rare these days. He goes above and beyond what an average employee would do and I am so grateful for all his help. Keep up the great work! read more

Assistant manager SARKIS A. gets 5 stars, Wow in his customer care skills; he is kind and courteous to everyone. He believes in the Staples Company and he showcase it by sharing it with us the consumer. Thank you Sarkis, your dedication is highly appreciated. We recommend you shop at this store. Cheers, Betanzos Family read more

JENNIFER IS A PRINT GOD im not even being hyperbolic go kiss her feet Be patient if youre trying to use copy services cause there's only a few people working and a bunch of machines and stuff to go through for each order so be polite cause they quick as fuh & know what theyre doing k read more

I cannot beieve how fast the delivery was in addition to their low prices on containers, I tried amazon and walmart, they did not compare in delivery times. I'm so grateful as I have a lot to store in a short amount of time. read more

The only reason I'm giving this place 2 stars is because of the very polite guy working at their printing department, I believe his name is Mesrop. But he answered all my questions promptly and politely, unlike their horrible manager, Sarkis! This place needs new management because Sarkis does NOT know how to talk to his customers or employees... He treated his employees like they're dumb and was rushing them through every transaction... Sarkis really needs to realize that his horrible attitude towards the employees is rubbing on all the customers waiting in line as well ... Now as i had entered the store, I was wondering around looking for folders and trying to find someone who could help me, but there was no one there except the 3 people at the register so after a while, I approached Sarkis, who looked like the manager, to ask him a question, by waiting until he was done with his transaction at the register and politely asked him, "excuse me, I just had a quick question" and his response was, "you what?! You have a question?! So does everyone else. Go stand in line. We're really busy!" Umm.... Excuse me!? That's just so rude and disturbing! I don't think a huge business like staples should have this type of a service, considering that so many big companies work with them and constantly give me so much business, including the company I work for... And plus ... Can they really only afford just 3 people working per shift? Hopefully he learns from this review and starts changing his ways ... read more

I've purchased several office supplies at Staples ranging from study materials, electronics, and office furniture. Staples' website has a much larger selection of merchandise available, but when I shop online... I tend to choose Amazon. When it comes down to convenience, I go to Staples. Their study materials such as pens, notebooks, and flashcards are priced fairly competitively. However, I purchased a USB hub for $21 and found hubs much more suitable to my needs at Amazon at a more reasonable price. The same was true for my 1TB Seagate external hard-drive. That is not to say that their was a problem with the products itself, just the selection of products available per store. All things considered, when you need convenient office supplies such as notebooks, flashcards, paper, pens, even ink, then choose Staples. Otherwise, for major purchases such as office furniture and electronics, then choose a different vendor. Staples really falls short in that area in selection (possibly in terms of price as well). Knowing what I do now, I definitely would've reconsidered a few purchasing decisions. Side Note: I must admit though, the customer service is fantastic. I aided my employer in purchasing a Toshiba Laptop at the Glendale location. The Laptop was not sold anywhere and I was very keen on purchasing a specific model that only Staples had available. The customer service there reserved the computer for us until we got to a different Staples (forgot the location). The employees there were definitely willing to go out of their way to help me out. For customer service, I added an additional 2 stars. read more

Price doesn't matter when you have outstanding customer service. I walked in to buy a printer and was greeted by Sako I believe the store manager. The welcome and his assistance was so amazing I told my wife I want to buy whatever we need office desk, chair etc all from here. We were going to go shopping for office furniture this weekend but ended up buying everything we need from Sako and Allen. The service was 10 star and I will always recommend all my friends and family to shop at this staples store. We walked in about 8:45 pm and walked out with a office desk, chair, cabinet and a laser printer. We walked in to buy a $100 - $200 printer and ended up spending $1500 plus all because the way we were greeted and assisted. You don't get that quality service and welcome these days. We will be back! Thank you Sako and Allen! read more

They Stole $3 from me. Last night bought A 36 pack of colored pencils for my son for school. I came back in the morning to exchange for a 24 pack because I bought the wrong one. The price was $5.99 for the 36 pack but they only refunded me $3.29. I had to pay $4.99 for the new 24 pack and lost $3 in the exchange. . The supervisor was being friendly but that's no excuse to steal from your customer read more

I am very embarrassed and an awe of the unprofessional behavior of the employees of this store. The manager belittles and insults his employees in front of the customers. The cashier was very short with me and was not friendly. This will be the last time I ever go to Staples again! read more

FAIL!!! I dont think they know the word Customer Service exist. This is very unfriendly store and everytime an employee sees a customer, they all seem to hide from you. Plus their phone system must have an automatic hung up button to be extra rude to customers. I wish Office depot was a bit closer then i wouldnt have to go to this store ever! read more

I would like to recognize two employees at this location Sarkis and Teresa! Sarkis went above and beyond to find me the product I needed, this is exceptional service! Teresa was very nice as well and I felt very well taken care of. thank you to the amazing team at Staples! read more

Good location Good amount of stock Skeleton crew of people working here, which means aside from the person at the register, it is hard to find anyone working here. Park below to avoid the madness of the upper parking level. I feel sort of sorry for the overworked employees that are simultaneously stocking, answering phone inquiries, being barked at by a manager and having to work the floor. read more

The printing services they provide are not reliable. Drove 15 min to get there, waited in line and was told they're too busy to print and it can be scheduled for another day. If you want local businesses to shop and support Staples, then you can't turn your customers away. I was late to my meeting because I put my trust in Staples. Will not happen again! Not a happy customer, and Ive brought all my business to this specific location. Office Depot is a couple miles away. They printed what I needed within 2 min. read more

Came in here with a colleague to grab some office supplies on a Tuesday afternoon around 12. The place was mellow and slow with only a handful of other customers as you can guess. We went to the back of the store where the bins are placed on shelves. We started getting the bins that we needed, but could not reach the last couple of them so I went off to get some help. There were no associates throughout the store so I went all the way to the front of the store. That's still understandable -- not a busy time and just need people at the registers. Okay. I went over to the printing/scanning area as I did not want to bother the workers at the registers. There were a group of three women associates standing around talking. I asked one of them if they could send some one over to help us get the bins down, explaining we did not want to do it ourselves and risk ruining the display or hurting ourselves. She half-heartedly said she'll send someone over and walked off to talk with her colleagues again. I continued to stand there, thinking she will send one of the girls any minute. She did not. Then one of the other women looked at me, the annoyance very evident on her face, and repeated that they will send someone over soon. I thanked them and went back to my colleague. We waited and waited. We even tried to flag down an associate who was passing by to no avail. In the end, we just did it ourselves even though it was dangerous and knocked down a few other things. I understand that it's a slow day/time, however that is even more of a reason to help out a customer that asks for assistance. Sad and unprofessional. read more

Print center: If you enjoy spending your time waiting and watching the employees laughing and horsing around, one even turned her back as to not notice me. When I was addressed it was " what do you need ?!? " um obviously HELP that's the main part of your job is to HELP and have customer service. Definitely not an attitude Miss. Wow I will Never stop by for services here again. read more

The customer service at the Glendale location is terrible. I have called the store several times and was never able to reach a live person. I have been put on hold up to 20 minutes before I just hung up. Do not shop here if you need any type of customer service. read more

This staples store has THE BEST customer service I have ever experienced in an office supply store. The manager, Sargis, and his associate Tomik, showed exceptional knowledge about their products and helped me save a ton of money on my purchase by keeping me informed of their services and rewards programs. They were also extremely attentive and caring and Tomik even helped carry our new office chair to our car. Even though Yelp allows me to give them only 5 stars, I personally give them ++++++++++++. You got a need or a problem, go to this Glendale Staples at 213 N Glendale Blvd. You won't be disappointed! We'll definitely be back! read more

I apologize for being a little late on this. And I don't usually take time out to compliment store associates. But Alma made my day on October 12. I lost my tracking number for an item I mailed through UPS a couple weeks prior. The company claimed they didn't receive my item and I could have lost a lot of money. However, when I called Stapes, Alma went out of her way to find the tracking number. She even kept apologizing for putting me on hold. She was so nice and helped calm me down. She didn't have to go though all of that. Most associates would have said to contact UPS or come to the store. Thanks, Alma. You have good karma coming your way! read more

My daughter and I made the cutest Valentines and needed to make multiple color copies. I really thought it would be a difficult process, but when we went to the Glendale Staples, we were greeted by the sweetest person, Bree! Bree told us no problem, she could do it. I told her I needed it done in an hour, and when I came back, they were perfect. She went over and above for us and I really appreciated her efforts and her kindness. Will definitely go back! Thanks Bree, you rock! read more

I came into Staples and bought supplies. A lady told me about iphone repairs and just so happens my screen was cracked on my Iphone 6 Plus. I dropped of the phone to Easy repair. Came back later and picked up my phone but there was some technical difficulties with the repairs and long story short Boris the technician was a cool person and I asked the manager Jose for help and he jumped right in and got it handled. Jose, Boris and pretty the entire staff was cool as heck. Great service. I am in the service industry and Ben (another employee) services his car at my Dealership so I understood and appreciated the excellent service. Though sometimes issues happen the staff was professional and put up intense amount of effort. Corporate Staples if you are reading this, please give the staff a raise. I work in the industry and understand. Keep up the good work Glendale/Wilson Store! A++ read more

Wow! I have had an amazing experience here for years. Perhaps the previous manager I believe he was of an Armenian background (I'm not Armenian, but got awesome friends who are) was extremely courteous and accommodating. Excellent bedside manner. However, this awful heavy set man possibly of Latin decent named LUIS (not that it matters, I mentioned it for identifying purposes) spotted me at the closing time walking towards the back of the store where these plastic storage containers were just so I could quickly take a peak how much they charge for the plastic bins. Then Luis (this rude, loud and anxious man who wants to obviously rush out and probably is unhappy with his job, was not leaving me alone and said "MAM, MAM! We are CLOSED! Our cashier registers are closed!" Uhhhh...he couldn't ask me first and offered assistance why I was going to the back of the store?! Who raised this man?! And mind you, there were others farther in the back who were still shopping! If you are looking into going into this store and it is nearing the closing time, be aware that you will be dealt with a man named Luis who will be RUDE to you and rush you out of the store! He knew I was upset and didn't even have the decency to apologize & be a gentleman and acknowledge that he offended me! He pretended to not hear why I was calling him rude. Basically did the narcissistic act and ignored my concern. I'd like to see him REPLACED by more qualified and well mannered staff (if he's a manager then manager) with clearly good manners and respect for paying and loyal customers such as myself so he/she will have a better approach in the way he/she will speak to them in the future. Either he gets replaced or I'll bring all my business to FedEx! read more

Staples - The Glendale front store where Rude Luis works! - Printing Services Near Me - Glendale, California

Manager Sargis was very nice helping me to find the right printer and was very patient when I gave him a little bit of hard times Sorry Sargis You were most helpful and very understanding! read more

Came to this staples in need of a new office chair and Robert assisted me with that! He was super helpful and really kind! He made the experience very pleasant and I was out of there with a new chair in no time! Definitely recommend. read more

today I went to staple in my area in Glendale 91206 the sells associate Mr. Tomik he came to me ask me many time if i need help with anything with great attitude and smile he helped me with my questions and about the Items I was looking to buy and the cashier was the branch Manager Mr. Sarkis he was busy with other costumers but he helped me and he explained to me about applying store credit card sarkis and Tomik they are very friendly and helpful the store was busy with full customers sarkis try to help every one if he had more than two hands he will help all of them at once sarkis was keep paging other employees to come and help on register if I didnt have a job I will definable apply for that staple to work for Sarkis GOD BLESS Them read more

You enter this particular Staples store and you feel an air of freshness. Everything is very clean and well organized and the staff always welcoming. There are a few people who make the experience top-notch and that includes manager Sarkis, cashier Patty and Print & Copy Supervisor Jose. These are just some of the movers and shakers of this successful location, but they are great representatives of the rest of the team. Everyone here is on top of their games when it comes to product knowledge and excellent customer service. I will recommend Staples to all my friends, family and business associates. Fantastic work guys! Keep it up! read more

Needed help shredding tons of documents. Was helped by Bree. Friendly, professional, and helpful. Thanks!