I went in last week after a long day. I needed something printed for work. Now when I say I'm not computer savvy, I really mean it. The girl at the printer center wasn't the most helpful. I was getting frustrated because I felt like she didn't want to really help me. She said my file was too big and I needed to buy a USB. I asked if there was someone that could come and help me cause I had no idea what I was doing or how to transfer the file. She radioed someone and along came Leo. He was so helpful and patient with me. He helped me picking out a USB and he helped me print out the manuals that I needed. He stayed with me and made sure I was taken care of. I work in customer service so when I receive GREAT service I make sure to write a review. This man needs a raise. If you're ever at Staples request him to help you. Thank you Leo for saving the day. I appreciate your kindness and patience. read more

Super excited with the quality of my prints and the service was excellent. I went in with a last minute Canva project that needed to be printed out for the following day. Avery who was working the print center couldn't have been more helpful! She resized my image in the way that needed to be done and was able to assist me with finding mini clipboards and everything else I needed for my project. The price was slightly higher than I would have liked but overall the service made up for it! read more

This is a brief note for thumbs up for Red haired Ashley who works at Staples. What a fantastic employee courteous, helpful and funny. Who seems to actually do her job. All questions were addressed. No matter how dumb. read more

Armain is the best, patient knowledgeable, tech-savy, just overall great. Went in for a complicated print job, resolved all issues efficiently and effectively. read more

Wasted drive customer service at printing individual seemed as if she didn't want to be there ended up not getting anything don't come here go else where where Individuals are more eager to help read more

I needed documents printed out and found this location. They close late and was very convenient! It was my first time here and I was kinda lost and didn't know how to start. When I first came in all I saw were a bunch of large printers but the lady that was working at time was very kind, patient and helpful. I forgot to get her name. But I highly recommend this place for any printing needs anyone who needs to print documents or what ever it is.... This place is AWESOME! read more

Why is that when I use their computer And all I want to do is type up something and print out something... BUT here is the CATCH the computer is .30 Cents a minute As soon I want to print something out Now all of a sudden I have to sign up for something I really truly really do not need Having me make up a user & password.. So that's $16.+ down the drain And I'm still waiting after 3 days to get my money back on which I have the receipt.. W.T.H read more

90% of the people who is in charge of the printing/copy station, whether it's Staples, or Office Depot, have NO IDEA what they are doing. They actually had difficulty printing a few images from a USB stick, onto cardstock paper. Is it really that difficult? I literally had to guide the employee myself in order to get my photos printed. They had the audacity to tell me their software can't complete the task of printing my photos onto cardstock. Give me a break. There's banners all over the store saying "Print and Copy," yet they can barely to do either. These stores need to start hiring qualified people. When a store like Staples has trouble doing a simple task of printing a photo onto paper, you know it's bad lol. Gotta love the irony though. read more

Johnny, the store manager provides excellent customer service each and every time I come in! When I ask for help he makes himself available. Once I asked for help donating to a local school - he donated. If I need help finding any deals he accommodates. His demeanor is friendly and professional. Keep up the great work! read more

I needed some graphing paper but I couldn't exactly explain the size. Chris stopped whatever he was doing & came to my assistance. He proceed to introduce various sizes, but neither of them was what I had in mind. However, Chris wouldn't give up. One last search revealed "exactly" what I had in mind. I actually wanted to hug him. I loved his attitude & persistence. We need more eMployees with Chris's work ethic. Thanx Chris read more

Extremely slow computer. Ordered labels at Kiosk and waited 15 mins for it to process to check out. Waste of time coming into store!!!! Ridiculous! read more

Love the location and plenty of parking close to freeway.. Very good selection of office supplies, electronics and mailing and printing. Great customer service! Highly recemmedeable 4 of type ofhe people unsure to the ones giischool. haha ..d abe for for people like me thats don't know exactly what they want and so just read more

Shout out Ty (bald dude lol) price matched my chair and gave tremendous service, best staples ever

A supervisor named Ty went above and beyond to actually help me find what I was looking for. That sounds like an expected part of working at a place like Staples but quality customer service is becoming more and more rare. I appreciate Ty's help in suggesting the best products for the best value. If only all employees followed his lead... read more

Staples responded and apologized for the poor service, compensated with a gift card which was generous. Thank you. PS . I've been back several times and the staff was very kind and courteous. read more

I haven't had such excellent customer service in years. First, Annissa greeted me from the cash register. I went up to to exchange 5 pairs of headphones that I purchased for my classroom last year that had just fallen apart. I wasn't sure they would even look at them since it had been 10 months since they were purchased. She got the manager, Erica, who took care of everything. No problem whatsoever! She even called her tech department to see which headphones would be the best replacement. She ordered them to be sent to my classroom. She also added a 2 year protection plan. Both of these ladies seemed genuinely happy to help, and that is super refreshing. I also bought a lot more of their highly discounted school supplies that they have on sale right now. Excellent prices! read more

Pros: Location, customer service, parking, short wait time, Cons: Computers/Copiers slow I am not gonna lie ... I am that last minute unprepared customer wanting to print out documents 10 minutes to closing. Sorry Staples staff!! However, I have to say every time customer service has been great even if they are about to close they help we with all of my needs and even ask if there is anything else i need! Just last week a lovely lady helped me print 10 minutes to closing and even got me assistance from another team member to help me export a file on my laptop. I was very impressed! I knocked off 1 star because I'm my opinion when I use the very slow copy machines and sometimes printing services, the ink does not seem very dark. I have only asked to reprint once but every time because the print seems a little light and unclear, although if you ask for them to reprint it will not be an issue. Keep it up guys! read more

This location is bullsh*t. After purchasing a $10 flash drive I went to their copy center to scan. There weren't many customers and many staff standing around visiting. I had to use the restroom very badly. I hate using public restrooms. Because of corona virus they cut off their usage. They wanted to charge over $40 to scan 60 docs and the manager refused to make an exception. For me to sue their restroom in the middle of scanning. I refuse to do business here again. read more

This review is on the printing service. My friend & I ordered invites for a Bridal Shower we are having. We ordered them on line January 1st & they still were not here by January 14th. We were told they would be overnighted & sent to us by the 17th because there was an error with the address system. I told my friend see if they can have them printed at a store instead because we needed the guests to RSVP by January 25. She was told they would be ready on Friday. We went to this location to pick them up & the girl at the counter told us they wouldn't be ready until 8:30 that night. Mind you we began this process 17 DAYS ago. How difficult is it to print invites & get them delivered. She then notices they are all printed for us, but tells us next time know the pick up time will be 8:30. Not to worry there won't be a next time. The invites were so cheap looking & the envelopes are so thin. We originally wanted them sent to us because they sounded like they were better quality, but we didn't have much choice. Do yourself a favor & make your own or go somewhere else. I gave an extra star because they were printed & I do like the store part of staples. read more

Amazing!!! It was my first time at staples and I was blown away by the customer experience with Pearl and Sharon. They really made my shopping easy and they went above and beyond helping me find my needs! I will no longer be shopping at Office Depot! Thanks, ladies! Keep up the awesome work! -Jose ( The bald guy with the big beard ) :) read more

Jen in the printing department was able to print our baby shower games and posters the same day within the hour for us! She was an amazing help! Very quick and professional read more

HORRID CUSTOMER SERVICE! !!! I went in to buy a new laptop and accessories for it I knew the model I wanted they had it (at least on display) I go right to the laptops and start to HUNT for an employee. .... I walk the entire store and the only ones I see are the person in the printing center (who had 2 or 3 customers) and the cashier with 2 customers. I go back to the computers still searching for help...... I spent 15 mins trying to get someone to unlock the laptop case so I could PAY for it....... I gave up after 20 mins. .... funny thing is as I walk out of the store suddenly an employee appears (same one who darted past me) and offers help..... by then I was calling BEST BUY...... read more

Staples - This is what the manager of your store posts online!!!! WOW! - Printing Services Near Me - El Cajon, California

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Definately 5 stars. Allen in the copy print center was a total whiz and offered his time and patience with a caring and kind attitude. His knowledge in combination with his customer service will never be forgotten. I recommend giving him a raise. As for me and my family, we'll be taking care of our home office and school stationary shopping needs at Staples on Jamacha in Rancho San Diego. Thanks Allen and Staples. read more

It can be a bit annoying when you go into a retailer to spend your hard earned money and then have to beg for someone to service you. I chose Staples because of its proximity to my house and a previous contract a former employer had with them. The on-line service I had experienced before was far superior to me having to ask several different employees for help. When it came time to pay there was more than enough help and of course the offer to put me on their rewards program was already half way in their system before I even agreed. read more

It's not often that I find myself in need of going to an office supply store, but this past weekend I was looking for something particular and figured a store like Staples would be my best shot. I was looking for a particular size of paper that was different from the standard 8 1/2 x 11 and was having difficulty locating any at my usual shopping spots. I assumed that an office supply place would be my best shot, but alas no luck here either. Well, I had pretty much resigned myself to having to cut a huge stack of paper at home which would surely result in scissor overuse and some very crooked paper when James in the copy center asked if he could help me find something. I explained my quandry to him and he told me they could cut the paper there for me after it was purchased. This was definitely music to my ears so I headed over to the check out line to make my purchase. I am so thankful to James for not only stopping to ask me if I needed help, but also to deliver the help I needed! If you need anything done in the way of document preperation, I absolutley recommend stoping by the copy center to see James. read more

Customer service was pretty horrible to be frank. I came in there knowing what I wanted, I bought an office chair. It was pretty slow, no one was around to answer any questions. When I did bring the chair up to the front to pay for it the cashier didn't even look at me once. She was going about the whole transaction with the same tone. Good savings, bad customer service. read more

Staples - An office chair for around $60 - Printing Services Near Me - El Cajon, California

Ty and Donovan with tech service were great, they got me a new computer and everything with it. Was a great process thanks to them.

I'm always shipping packages and staples is very convenient for me. If I could rate just shipping I would give those girls a 5! They are awesome. The employees are usually helpful in locating what you need but no one greets you as you enter. I'm sorry but staples online sometimes have cheaper items that they don't carry in store. I always check the website out prior to walking into the actual store. read more

Love the choices. They just need more checkers. Love their rebate program. Very continent and close to home. Nice not to have to drive across town. read more

I have to share my experience at Best Buy to leave my review of Staples. Went to Best Buy because I really thought they would have what I needed. Needed av cables to plug into my tv and connect to my iPhone. The guy said they only had one left, handed it to me and walked away. I looked at the package and saw that is was compatible with my phone, but looked different from the previous cables I had. Well the product was for the iPhone, just not compatible with my tv. When I returned the cables the same day, I told the girl they weren't compatible with my tv. Before returning my money, she asked me would I like to do an exchange instead. Huh? What? Did I just hear her right? IT'S NOT COMPATIBLE WITH MY TV. EXCHANGE IT FOR WHAT PRODUCT? I nicely said no thank you and I already found what I was looking for at STAPLES. Yes, I went to Staples, found what I needed and the guy that helped me was very knowledgeable. The cables I needed were a bit pricey, but I am happy with my purchase and will get good use out of them. I have been here a few times in the past, even bought a laptop from here several years ago. The store is always nice, clean and employees are friendly. The store is in a good location and plenty of parking. Glad I came here! read more

The customer service is pathetic, non-existent. They sent me a coupon for $10 off of a $10 purchase. I purchased two items, one $14.99, one $7.99. The $7.99 item was defective so I returned it the next day. Instead of giving me $7.99 back, they "pro-rated" the coupon and I only got $4.99 back. This is their "policy". The product that I returned was defective and they just put it back on the shelf. read more

Good luck finding customer service here. You'll find more help talking to yourself through frustration. The stocked boxes of furniture is always a mess. It's like some 12 year old piled an area of boxes and just didn't really give a damn. Looking at the employees. They're always brain dead and rather annoyed when they actually have to do some work. They often walk past customers quickly and look away instead of asking politely if help was needed. But...They dont, why? Because most just can't right now. You'll be lucky to find at least one helpful store clerk, most likely that person is probably new by the way. read more

I just want to say that I left this place very very happy ! Assistant manager was great . Thank you

While the store is well stocked and convenient to my home, their customer service for standing by their products is seriously lacking. Recently, I purchased a Duracell car phone charger. It totally broke down after two months of use, and is totally unusable. My request for an exchange was met with total disregard by the manager on duty. He simply told me to contact Duracell for my problem stating it wasn't his problem. As a regular, loyal customer (with a small business), I find this unacceptable. They have lost me as a customer. I will take my business and personal shopping elsewhere. read more

Very good service guys whatever you need you can find hear their staff always ready to help you out with any questions I'm printing my paper work here every week with no delays everything is done perfectly and a great customer read more

Staples - Printing Services Near Me - El Cajon, California

I had a problem with my tablet. Felipe was very helpful and resolved all issues quickly. He was a delight and knowledgeable. Staples is In my neighborhood and over the years their technical help as well as convenience for purchase of supplies, lap top and printer has always been rewarding. I highly recommend visiting staples for copies, posters, and mailings. The staff are fabulous. , read more

I frequently visit Staples for all office & student items & we buy laptops from here as well as sending shipments through ups & previously usps , service was always great & prices also great & i love their coupons that they send every other time , they have some good rebates on major office supplies like A4 papers & Ink supplies . read more

What a mystery! I asked the young man to help me select a printer. But each printer I looked at, he discouraged me from buying. He told me that ink will not be available until next March, including on Amazon. He also told me that I would be spending $200 for ink. He really did NOT want me to buy anything. I checked on Amazon for several types of ink - all of them in stock and ready for immediate delivery. Then I stopped in at another Staples in Solana Beach, where I met a helpful young lady who cheerfully sold me a printer and ink (cost of ink was $35). I wonder why the young man was so opposed to me spending my money in his store. Aren't the salespeople supposed to sell their products? read more

Feb.13 evening. Very bad service. Employees and the manager are the same, unprofessional. Trying to get the business cards done and been told by the manager to go on line and do it are self they can't help us till Fri. Evening if we can't go on line to do it ourselves. read more

Staff is very unprofessional. I felt very unwelcome and everyone in the store seemed to be on their own program. Waited at counter for 5 minutes before a worker came over to check me out. Highly recommend avoiding this store and hope this issue is only at this location. read more