I visit Staples several times a year for a variety of office supply needs. Normally I would give them a four star review, but I went there two days ago to purchase dry erase markers and the marker and pen aisle was a train wreck. The store has done nothing to make the aisle larger while parents and children shop for school supplies during the pandemic. There were four people in the small aisle with masks below their noses and this didn't have to happen. School supplies could be more spread out now so people don't have to be on top of each other at a time where we are supposed to be social distancing. Obviously I had the worst timing when I decided to go to the store, but it will be a while before I go back again because it was extremely uncomfortable with a crowded aisle and customers not wearing their masks properly. I know store employees cannot be mask police, but the experience was very disappointing. Prior to this I had gone to the store to do some document printing from my phone and that went pretty good. Staples has put up plastic barriers in this section so here I would give them four stars. Staples can do better during the pandemic. read more

This staples is a prime example of why this business has had to close so many stores. We waited in line for close to 20 minutes just to enlarge a picture. Apparently, they only have one person in the entire store who is trained to do this, and she is unable to properly handle a line of customers. An elderly woman in front of us was trying to make a decision on which of several cards she wanted. The cashier printed two disks worth of copies, and rather than handling the next person in line as this woman decided, she just stood there. After 20 minutes, we left. It would be faster to hand draw whatever you need copied than to go to this place. read more

Im sure i will not visit often; it may be a while before i stop in again. I stopped in to print some things; Staples was my lifesaver, due to everything else being closed after 6pm. Staples was open until 9pm. As for things inside it has your normal office supplies: desks, chairs, shelves, calendars, printers, computers, signs, paper, furniture, etc. This place also has a copy, and printing section as well; if you need to do such. This Staples shares a parking lot with Walgreens, which sits diagonal from it. read more

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Got a call my print order was ready. It wasn't. Was missing a document, and the one done had a black smudge laminated onto it. Been waiting here for 30 minutes for it to get fixed. I don't usually write reviews, but I'm super bored. And hungry. read more

Thank you for being a brick and mortar that sells rare electronics. I called several Best Buy's, Walmart, Target, electronic stores/shops looking for a Ti-Nspire graphing calculator USB charger and this was the only place that sold them. Aside from that, the lady who I spoke to was extremely helpful. This calculator model requires a specific charger so I was worried that I would end up going there and the charger would be the wrong one. The lady was nice enough to check to make sure they had them and then also check the price unlike when I called the other stores they just told me what they know they had even though their websites said otherwise. Can't say much for the other employees in the store but they seemed nice as well. read more

I must upgrade the star level for this store, based upon my recent experience there. Lured in by a $100 online coupon that could only be used in the store - I made the trek over there to see what I could find. Never mind that all of the laptop models I was interested in were not carried in the store. Really, Staples? I could understand why. Those models they have in the store are the ones they need to dump. The only models they offered were HP and Toshiba - and you couldn't pay me to buy either of those, based upon prior experience. The HP I got a few years back was top of the line - but it blacked out within a few weeks. Returned it to HP and waited over a month for it. They fixed it, but right after that, the network card went out. Because of this, I hardwired it to my modem and never left the house with it. Turns out, hundreds, if not thousands of people have had to deal with that defect. As for Toshiba, my boss had one that overheated so badly that it would just stop working with no warning at all. The one I had was crappy, too -- but for other reasons. Visibly disappointed by the selection, Stephane went over the list I'd made from their website and pointed out the various processors - and that the Lenovo with the i5 processor would be best. I hadn't really been paying attention to the processor (the rest were all i3 processors). I perked up when I was told that they could order it in store, deliver it to my place and would apply the in-store coupon. But then the system wouldn't take the coupon. They apologized for that. I still felt that the deal they had on the ones I was interested in was satisfactory enough to make the purchase. It is not the employee's fault that the store carries only HP and Toshiba. Apparently, that is all through Chicago. They were very pleasant and understanding at my frustration. But because Stephane took the time to go over my list and, based upon his expertise, point out the best processor -- he probably saved me some moola, too -- because the laptop I chose will more than likely last longer. And that's really worth acknowledging. read more

I came in to pick up a printing and binding project I submitted the night before. When I got there, I waited for a good 10 minutes to even be acknowledged - it was busy, but not too busy to have someone acknowledge me. When the associate finally waited on me, and handed me my project, I reviewed it to find spots on every single page of my project, which I have to submit as my final Master's Project. They gave me the option to take a 50% discount or to have it redone, but because I was traveling by bike and did not care to waste any more time in the store, much less to waste any more paper or plastic, I chose the former. Long story short - the associate called about 10 minutes after I left the store to apologize for getting sidetracked. As a staff nurse I can understand being busy, so that wasn't a huge problem for me, although I appreciated the associate's sense of customer service. But I was really disappointed by the quality of the job. I even had them do a proof when I dropped off the project to avoid this very problem and had approved a copy that did not have these spots on it. The quality of the final product was much lower than what I approved. Overall, customer service was average, but I'd say the quality of their printing services was poor. read more

Yup, I've been to this staples lately too. I'm just the Stapling fool! I found the employees here to be very friendly and helpful. I went early when it first opened so it wasn't crowded and I felt there were plenty of people on staff when I had questions or needed to be directed where to find something. Nice little store with plenty of parking! read more

Came here to use my Staples Rewards (p.s., sign up for the Staples rewards, its a pretty good reward system if you shop at Staples). You can also print the rewards in store so you don't have remember to bring it. Plus, where else can you get $2 for used printer cartridges? Got some home essentials and a gift card. Service was helpful and accommodating when I picked up something with the outdated price on the rack. read more

This store is seriously the worst. I've had two horrible experiences there, and I've only been there three times. Once, I was job searching and had to print a resume. I didn't have resume paper at home, so printed it off on regular paper. I was going to have Staples copy it on nice resume paper for me. The print shop apparently had a huge backlog, so they couldn't print it. They gave me paper to use the self service one. Something was going on with the self service printing area. Myself and two others were having issues. There were to employees there. One was busy making copies, and was dealing with an upset customer on the phone. My fiance went to get the manager, and we finally got help. What should have been a 5-10 minute stop ended up taking half an hour. This past week, I ordered address labels online for in store pick up. My fiance was going to pick them up after work, so I added his name to the order. He gets there, and the machine he's suppose to use isn't working. He wrangles an employee to help. They can't find the labels. After some searching, they were found on a cart waiting to be put back. These were for our save the date cards! So yeah, done with Staples-at least this particular store. read more

This place wasn't bad at all. I had to wait for a customer service specialist to help me find a price but it was quick efficient and for the most part not a bad place to shop. read more

I've used the copy center and bought supplies here. The copy center is great: the people who work in this section are so helpful. Even when it was 'operator error' that I didn't get a good copy, they credited me the money on my Express card and showed me how to use the machine. Supplies are reasonably priced. I've always been able to find everything I need here, sometimes with the assistance of an easy-to-find associate. I like this location, and will keep coming back. read more

I've been to many Staples in different in parts of Chicago and the country, and this one is particularly poorly serviced. The staff at the copy center is prone to tell you that printing one page of the document will take two hours. If I go to the Staples on Roosevelt road in Chicago, I've never been more than five minutes to get service. Here, takes hours. read more

The people in the copy area are really exceptional and go above and beyond the call of duty. The store as a whole is very clearly poorly-managed. There were not enough staff and when I asked a question outside the copy center they seemed oblivious. The manager spent a lot of time visiting with other staff members and was not managing. read more

I had two excellent experiences here, beyond the normal easy to find office necessities I have been here for. I had a last minute emergency binding projected I needed filled a few months back and I found the staff to be super helpful, the girl behind the counter was able to fill my order rather quickly (I stopped at Walgreen's next door and came back and it was done, 12 books). This is also one of the cleanest Staples I have ever been to. Recently I had a problem with my laptop and took it to Staples Easy Tech for repair. They worked quickly to resolve my problem. I'd recommend going there over Best Buy who wanted an arm and a leg for what they did for a great price. There is also PARKING! Which is nice in the city. read more

The employees in the printing department are so helpful and nice! I will continue to go here for my large printing orders for my customized invitations, etc. in the near future! read more

As a former Staples employee of 4 years: this store is quite awful. Kind of the same theme as everyone else here - pretty awful customer service. Rude staff. Don't expect good customer service when you get here. Oh and apparently the store closes at 8:55. I got interrogated when I got to the store at 8:55. I had to convince the manager I was going to be quick. Very rude. I know what goes on in these stores, what employees have to deal with, and what managers have to deal with. And with all that said - these employees are in general pretty awful. Not sure how this store has made it. I guess it's just in a good location and there aren't that many Staples stores around. All the Staples stores in the burbs are 10x better. read more

I think this place will go out of business. I went there many times for small purchases. Not many customers. Today I went to make 40 pages of large prints. The young lady (unmotivated) told me that the wait time is 4-6 hours. I tell her that I need it faster because we need prints for a meeting today. She said that they can not do it faster and that waiting time is 4-6 hours. I offered to help in anyway if possible- maybe I can do it, but she said that it's still 4-6 hours and that she can not promise faster because that much time it takes. Okay. I get it. It's 4-6 hours to print 40 pages. But at least get involved a bit. She made no effort to help or ask or get involved or... So I truly think that if you don't jump to make a business, eventually you'll run out of business. Btw, I'm waiting for prints in FedEx on North avenue. It's $1 more than in Staples but the wait time is "Oh, less than 20 minutes". Good luck guys! read more

Erika provided outstanding assistance w/ my holiday cards, improving the layout; proposing a successful solution to the back to allow writing; & better paper/printing recs. Vanessa was also helpful; & the gentleman who answered my questions on the phone (and no hold time!!!). Overall, the staff was knowledgeable, attentive and helpful. read more

I've visited this store to use their Copy and Print a few times and each time it's gone smoothly. Everyone that I've talked to working there has been helpful and very nice, even when dealing with the irate customers in there. One employee in particular, Khaled, was incredibly helpful and went above and beyond to help me put together my pastry portfolio even with the center being packed with customers. Never once did I feel like I was being a pain or a hassle and I can't thank him enough. read more

Store in general is great, but manager Ada is rude rude rude. I could have looked over her taking someone that was in line behind me-- but reading my credit card number out loud in the store in front of other customers was a huge boundary violation. Excuse me while I call my bank and cancel my card-- THANKS ADA! read more

Just had the worst customer service experience there. Will not be returning to any Staples. Ever again. I need TWO sheets printed. TWO. I got there 30 minutes before closing time and the girl wouldn't do it. She said she'd have to wait until tomorrow. I said I needed them tonight, she basically said too bad. I've had stuff printed there 5 minutes before closing time. She was just being lazy. read more

I needed to create three large photo posterboards for my mother's memorial service. After three trips to Office Depot on Fullertonvand no design help, they advised they finally thought to advise that they didn't have materials needed in stock and turn around would be three times the normal time. I ended up driving up to Staples on Clark and not only did they help with design, they had materials needed on hand and could complete the job in 48 hours. They actually completed it a day early, within 24 hours, and it looked incredible. Many people who attended the memorial spent a lot of time in front of the posterboards, talking about photos and their memories of my mother. A big thank you to the print team at this Staples on Clark for making this a very easy process during a difficult time, and for correct and timely delivery of the order. And they even included a condolence card with kind words that was signed by the print team. Signatures in ink - not pre-printed. So appreciated and such a thoughtful gesture. read more

the mailing service sucks to " high heavens".. the reps. overpromise, can't deliver when they say they can and make up stories as to what happened.. read more

A staff does not exist in this store. If they do, they must take their breaks all at the same time. I tried using their UPS service today. They changed registers on me six times. I was finally told "We do not offer this service here." It was on a poster, in an ad and I was told at the customer service counter it could be done. The staff is "Sybil." No one has the same story. I have been in retail for over twenty years. I have been a district manager for the past ten. I would fire someone over this poor service. Today was my day off from work. I will find a new location and hope for the best. A complete waste of my time. read more

The only thing that this store has going for it is the convenient location. The employees are obviously empty shells collecting paychecks for doing as little as humanly possible. The state of the aisles are disgraceful, unattended, disheveled. The office furniture is just piled up in a careless, shambolic mess. The management, at least the evening shift, is unqualified, period! Don't waste your time OR your hard-earned money on this store. Simply miserable! read more

Yesterday I visited this store and made some copies that I had to fax. While I was faxing I forgot to take my drivers license out of the copy machine and I didn't realize until this morning when I was about pay a bill. I called Staples immediately and they told me they picked it up and kept for me. So that just made my day because it would've taken me a while to replace it. So thank you guys for saving me from trip to the DMV. read more

Edwin was the best employee I have ever dealt with at any Staples location. He was prompt in asking me what I was in for and led me exactly to where I needed to go. He was kind, welcoming, and knowledgable. Wonderful experience overall! read more

Carry a full selection of HP 02 XL cartridges

I love having an office supply store within walking distance. Usually, I don't have questions for the staff so getting what I need quickly has never been a problem. Also, knowing that they are a FexEx drop off location is quite convenient as well. read more

Every time I go to Staples there is always someone there to help. Vilander W. the manager is incredibly helpful and the rest of the staff is very knowledgeable. I am glad to have a "one stop shop" in this neighborhood. read more

Staples' "SALES" Not What They Seem! Just got back from Staples on Clark St., where I needed to pick up a little of this and that, much in the sale bins. When I got to the register, I found out that the store was charging me huge, apparently retail prices for the items in the sale bins. None of the sale prices had been entered into the computer. Frustrated, I had to walk through my entire wandering order to verify which prices charged were accurate and which were not. Not easy to find things when you're wandering around picking and choosing. (Where did I find those giant rubber bands?) When I finished my wandering, did I get as much as an "I'm so sorry! This should not have happened!" No. The manager offered me $1 for each of the sale items, and that's it, saving a whole $0.49 on the items marked $1.49, $0.00 (nothing) on the items marked $1, and at most, a couple bucks on the other items. What a rip off! And very disrespectful of my time. What should have been a 20 minute shopping trip, turned out to be about an hour. The moral is: Check your receipts for accuracy when you leave Staples, or you may be in for an unpleasant surprise later. Joni Beigh read more

This is a really bad store. Their prices seem abnormally higher than other Staples for one. Additionally, their customer service is terrible. I have called this store multiples times and been kept on hold FOREVER. When the phone is finally answered I am greeted by indifferent, rude employees. Not a good store. The only reason I still go is because it's close. Avoid if possible. read more

You should have better service ' MELINA ' the way you talked to customer was not that nice as you thought.

I have to stay with my two visits to Staples I'm a huge fan. Jerry, the tech dude, is awesome and knowledgeable. The best customer service I've received at any office supply store. The store is clean, well organized and the lighting was solid. read more

I was looking for a desk chair and as soon as I walked in, one employee showed me to them and demonstrated some of the features. I chose one and wanted it assembled but was initially told I'd have to come back the next day. He saw my disappointment with that and offered to ask the manager who then checked with the young man who does the assemblies if he could do it same day. Mind you it was already 8PM. Even though the assembly guy was busy helping another customer, he said yes. I was enormously pleased. Within 20 minutes this same young man loaded the chair in the back seat of my car and I am now sitting comfortably in the chair. Nice work by all three employees! The store was also very organized and clean. read more

34.99 for a coin lock box w sign holder. Kinda expensive. Line was long enough to make decide at register to look elsewhere for a cheaper one read more

I have never had any trouble when I have gone here, I am surprised there are so many bad reviews here on yelp. One time there was a mistake on my printing order, but they fixed it right away. The customer service is good, and the staff is nice. I go here often because if it's convenient location for me, and usually they have what I'm looking for in their selection. read more

Poor customer service. Will not take returns of Staples Branded goods. Direct you back on-line and to their 1-800 line which will put you on hold forever then direct you to the store. Buy from Amazon.com the service here is terrible. read more

Watch out for the Parking Lot!!!! Ever since I had a really bad experience with the towing company who services their parking lot, I've decided to take my business to Office Depot/Office Max. It's really too bad that a store's selection of something as unimportant as a parking lot towing service could be so detrimental to a store. I will never shop here again! I used to be a big fan of this location, it was convenient and I could always get the HP Ink and toner I needed. read more