Claudia is such a bad whisperer LOL. I come into this place needing something printed I'm not good with copy machines so I need some help I go in there's 4 people standing their 2 were techs fixing a machine that it comes down to the 2 girls neither one of them offer me help or even at least greet me, I'm obviously clueless I have to ask if someone can help me, Claudia comes over helps I have to go to the register first I go the cashier helps me then I go back to the printing station I ask Claudia for help again and as she's walking past her coworker she whispered something all I hear was a sigh and "she's" she's what? Annoying? Dumb? Stupid? I was going to ask her what she said but I was in a rush! Im sure she didn't think I heard and would have denied had even said anything, And didn't want to deal with it, there was no music playing very quiet in there and she's really going to number under her breath? What does she think she's there for to stand there and look pretty? It's called customer service for a reason, how disrespectful of her! If you don't like to help customers and you make it seem like we're a burden simply find another job, I really hope you guys do take this serious no business should allow an employee to talk about a customer right in front of their face! read more

Bad store... employees are really really rude. I can't even explain how bad. I've been going here since middle school.. I've since graduated from college but the service has been going down hill. I've recently gone here and the cashier asked me to put my bag right by the cash register, this has never happened before. And I just came to print stuff. The cashier got mad at me when I refused to do so. There was no designated place for me to put it and I've always gone here with my bag. But because I was I dressed with a hat and dark clothes she thought I was going to shoplift. I'm bringing my business to kinkos from now on. That type of prejudice is something I prefer to not be around. read more

I went to laminate some posters for my classroom they told me 2.50 a poster when I came to pick them up the next day. I was charged 32 for 5 posters. Staff is fucking rude. Never again. read more

The staples guy helping me with something had the biggest attitude and acted like helping me was the biggest burden. Horrible customer service. I can see why this place is so horribly rated. Probably will never come here again. Nice cashier though... read more

The Good: Easy to get to right off 605. Clean and organized store. Usually have most sale items in stock. The Bad: Customer service - this is what prompted me to write the poor review. I went with my friends to recycle some ink cartridges and was telling them to enter my rewards number manually since Staples issued me a new one due to my rewards check being stolen by somebody in NY. They acted like I was trying to steal something and asked for my ID as well as my friends ID (since he was recycling too). We both showed our IDs to them. They said in the future we would always need to bring in our Rewards Card. I explained to them about my situation with the stolen rewards (which happened to my friend also 4 months back) and they still were pushy about photo-ID. Hmm, do they not understand that the old number is now invalid and Staples takes 6 weeks to re-issue a new card!?! The newish manager was standing about 6 feet back and I think she made the employee pushy. I liked the old manager Eloy who I knew well since I shopped there often and spent over $10K last year. I think I'll take that business elsewhere if they're going to treat their regulars this badly. read more

The customer service was so poor I would never come back ... I'd rather go to OfficeMax ! I came here to do my Christmas cards and it was the worst Experience ! I was paying .30 a minute to be on the Internet and the Internet was so slow I'm talking dial up Internet slow ! The manager basically said oh well that's technology for you ... Didn't even try to assist ! After 16 minutes of waiting for the page to load I left .... I didn't even get to do my cards ! I went to target instead ! In a market full of competitor this company should really try and focus on being the best in every aspect ! THEY SUCK ! read more

Update: They replaced the manager a while back and things have gotten better. The store feels understaffed, but everyone has been helpful whenever I stop in. I've been doing more shopping at another location, though. read more

The manager (Old Guy) was RUDE! I went to buy CD-R Printables and had it price matched with amazon and the old guy didn't honor it even if it was PRIME. He was rude for the second time I asked him. My wife and I are customers of this store for a long time, we buy almost everything here, from bond papers, inks, office and school supplies heck I even fax and print in this store. I am not coming back. read more

Excellent service and work done by Paullette or Pauline at the copy and print center. I came in with an old worn out textbook that I needed to re-spiral bound. After I explained to her what I wanted done she quickly took my order and told me it'll be done the next day. She quoted me $9.00 but it came out to only $6.49 plus tax. My book was done perfectly. I'm taking a star off because when I called to check if my book was ready before driving over, whoever answered the phone put me on hold for a few minutes then the phone rings again and the same voice answers as if she's taking a new call and then transfers me to which the same thing happens with another voice. I was on hold for about 10 minutes before I could check on my order. read more