[[HIGHLIGHT]]I came here to pick up my online order of resume paper. It was ready when I got there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The only hang up was when I needed to buy a toner cartridge. They have them locked up at this location.[[ENDHIGHLIGHT]] High theft area? The value and quality of their items is great. read more

Ah, yes. Another delightful excursion into the unpredictable world of human interaction--this time at a print shop. I was informed, quite confidently I might add, by a gentleman behind the counter that my order would be ready at precisely 3:30 PM. "No need to pay for rush service," he said. Splendid, I thought--efficiency without financial penalty. A rare and beautiful thing. Imagine my surprise when reality failed to align with this verbal contract. [[HIGHLIGHT]]Upon returning, I spoke to the very same man, who--rather impressively--appeared to have undergone a complete memory wipe. He denied ever making such claims.[[ENDHIGHLIGHT]] Not even a hint of recognition. It was only after I painstakingly recited the conversation nearly verbatim (thank you, brain, for retaining useless yet critical data) that he began to... recalibrate his story. At this point, one must ask: is this a print shop, or an experimental facility testing the limits of customer patience and human honesty? [[HIGHLIGHT]]Customer service, I've heard, involves consistency, accountability, and not rewriting history when convenient.[[ENDHIGHLIGHT]] If this gentleman is going to engage in what can only be described as conversational improvisation, perhaps customers should be issued transcripts upon entry. [[HIGHLIGHT]]In conclusion: misleading information, reluctant acknowledgment, and a performance that could rival amateur theatre.[[ENDHIGHLIGHT]] Would not recommend--unless you enjoy a bit of light gaslighting with your printing services. read more

Regularly frequent this staples as they have an Amazon return section back in their store. Whenever I've gone inside, it appears to be overall well kept and organized. [[HIGHLIGHT]]Giving 4 stars as sometimes the wait for returning or purchasing items can be a little long.[[ENDHIGHLIGHT]] read more

I purchased a gaming chair and paid for the store to put it together for me. Employee Greg did a great job with showing me the chairs I was interested in and after buying one he put the chair together. He also helped me put it in my back seat! [[HIGHLIGHT]]I had been to a different Staples earlier in the day and had a hard time finding an employee to assist me!Greg at Staples Cerritos was wonderful to work with![[ENDHIGHLIGHT]] read more

Staples - gaming chair from Staples Cerritos - Shipping Centers Near Me - Cerritos, California

Helpful! Patient! Kind! Friendly! Awesome customer service! Thanks, Dani for your calm, assuring service! read more

Staples - Dani was so helpful, patient, and kind. She stepped in to help with a calm, assuring tone. Awesome customer service! - Shipping Centers Near Me - Cerritos, California

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This review is mainly for the Happy Returns center and not the store itself. We mainly come to this Staples to process our Happy Returns. Many companies now use this company to manage their returns. Its pretty simple. You initiate your return with said company, they send you a QR code and all you need to do is show it to the worker they scan it. You are given a receipt and you are on your way its really that simple. You don't even need to package it up they will do that for you. They seem to get a lot of traffic for these kinds of returns too so sometimes there can be a wait. [[HIGHLIGHT]]The workers have all been nice. Not much talking but its fine in a situation like this.[[ENDHIGHLIGHT]] There have been a few times where we needed to pick up a few office supplies while we are here but Amazon for sure has better pricing. Overall for Happy Returns this is a good location. read more

[[HIGHLIGHT]]Customer Service at this location is excellent![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone from the Amazon returns to the Printing department are super helpful, friendly and patient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are so kind to everyone.[[ENDHIGHLIGHT]] More stores need to take notes from them when it comes to customer service. Keep up the amazing vibes Staples ! read more

[[HIGHLIGHT]]Very disappointed with your staff at your Cerritos location you had 4 associates near the checkout counter talking and laughing.[[ENDHIGHLIGHT]] While I was at copy and print helping an older gentleman who needed help to print. [[HIGHLIGHT]]Your associate in photo desk didn't really help the customer when he asked her for assistance she seemed be bothered.[[ENDHIGHLIGHT]] So I offered to help him [[HIGHLIGHT]]I was there helping the customer for 45min no one came to offered to help anyone in the area of copy and print.[[ENDHIGHLIGHT]] Which it's unbelievable they get paid to talk and laugh and not help the customers. [[HIGHLIGHT]]Why would you have these type of associates working for your company without any Customer Service knowing that this type of job needs excellent Customer service and willing to help anybody that needs assistance.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One of your associates had the nerve to say did he asked for help ?!?!which blew my mind!!![[ENDHIGHLIGHT]] while you had one other Cashier laughing and you had the other Cashier giggling 4 females standing around talking and laughing is unacceptable.. She was a smart ass which got me more upset!! [[HIGHLIGHT]]your manager Paulina standing in my way and say hey hey hey because I was telling her she was very unprofessional if she's the manager, she should've be teaching these associates to work and use their time wisely to actually work and help customers instead of standing around laughing and giggling.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I really hope that staples gets rid of these unprofessional employees with No customer service and hires people that really want to work and are willing to help the Public when needed especially Staples that is everyone's to go to print and copy and buy office and business supplies.[[ENDHIGHLIGHT]] I will definitely let friends and Family know my experience here at Staples in Cerritos. Poor customer service. read more

I had my save the date invitations printed here. It was super busy but Danny was able to help us and make our prints go by quick and smoothly. She was very informative; made sure we were taken care of and happy with our prints. They turned out amazing! The service was on point and she was able to make our prints the same day within 20 min. I would definitely come back next time! read more

Staples - Shipping Centers Near Me - Cerritos, California

Called the nearby Staples in Long Beach to ask if they accepted old laptops and computers for recycling and the employee said I could go into any Staples and drop off not only computers but computer accessories as well. Was in the area and stopped in at this location and was immediately greeted by two employees. Super quick and efficient transaction in a couple of minutes and it was gone! Will definitely donate any of my future computers and computer accessories at Staples from now on! read more

[[HIGHLIGHT]]Ana was so knowledgeable and kind ![[ENDHIGHLIGHT]] We loved her fast and friendly service!! I would come back over and over !

Ordered a few things from etsy and paid for staples to print. My invitation should've been double sided,but instead it was printed in 2hardcard stock . I let the Customer Service Rep know it was wrong ,she checked my receipt (order)/to make sure and reprinted 4min or less. I used their Cutting board and went on my merry way. read more

Went there today and the poor guy at the printing area was in overwhelmed The machine didn't printed the right color so I had to redo about 100 copies but then a toner made a mess and he was focusing on cleaning that rather then the clients waiting. I went to see the cashier to see if someone could help him since they where both chatting at the counter. One of them would have helped him clean so he could focus on processing the orders. But her answer was " you'll just have to wait " Manager in blue shirt also chatting in the back of the store. The only one working was the guy in the printer area basically. I wish they had name time because that lady in the front is very careless and rude read more

Copy center staff are not too friendly very rude Hire hard workers not young kids not lazy .i give my right thumb to old man with glasses harder worker.very friendly and helpful..if staples doesnt do something pretty soon run out bussinnes because lazy staff .staples is awesome company but not staff.. read more

Staples - Shipping Centers Near Me - Cerritos, California

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Went to return an Amazon package and was in line behind this young lady waiting patiently. This man was walking around not even considering that it was a line. [[HIGHLIGHT]]The lady at the counter didn't even acknowledge me nor asked if I needed help[[ENDHIGHLIGHT]] I went to go speak to the manger because she was extremely rude and her customer service was horrible. All I was doing was returning an Amazon package. This man proceeded to ask a million questions about paper. The employee names is Jeanette. [[HIGHLIGHT]]Thank you to the man and the manager that helped me I appreciate it[[ENDHIGHLIGHT]] but unfortunately I'm going to rate the store one start because her actions was inexcusable. read more

I have used this staples in the past for quick print jobs, and this was no exception. I realized my print job needed an oversized paper and I couldn't do it at home. I also had no idea how large this excel spreadsheet needed to be in order to be legible. I called and spoke to a nice person the phone. They told me what to do, and I did that. They said to order it online and if the size needed adjusting, they would call me. I had a perfectly legibly, albeit huge, 7-page spreadsheet printed out in no time! Thank you! read more

[[HIGHLIGHT]]The print shop worker was incredibly helpful, friendly, and kind.[[ENDHIGHLIGHT]] I truly have never experienced such helpful service. I don't usually go to staples so having a great experience (on Christmas Eve of all days) makes me want to use staples more often. I just had to come and give a positive review because I was just shocked read more

Didn't have Amazon drop off labels for about a week ended up missing the deadline for my return. [[HIGHLIGHT]]I could've gone somewhere else but not all of us have spare time for that.[[ENDHIGHLIGHT]] read more

Unbeatable selection customer service makes it easy for all my office needs copies, paper, printer, and accessories and unbeatable prices with easy parking and [[HIGHLIGHT]]go see Priscilla for smiles![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Dani Jimenez in the printing dept. helped me three times in one day when I had multiple printing needs for work.[[ENDHIGHLIGHT]] She was fast, multitasked and helped multiple people at once, was kind and knowledgeable. [[HIGHLIGHT]]Dani made my day and helped me get everything I needed for my project fast, efficiently, and with a positive attitude.[[ENDHIGHLIGHT]] Thank you Dani! read more

Just left basically the female I just spoke with said the 1 person who enlarges images didn't come in today so all the people copy/print only 1 person knows how to run the machines as she stated [[HIGHLIGHT]]embarrassing won't be coming to staple ever again gave them 2nd chance after last time never again[[ENDHIGHLIGHT]] higher people who know more about copy and print like Office Depot.get it together staples. read more

Staples - Staples Cerritos Alondra just left because there 1 Copy print person who knows how to enlarge images isn't in today . - Shipping Centers Near Me - Cerritos, California

[[HIGHLIGHT]]Worker at printing and return area wasn't helping at all, I had to leave.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I understand he had other another customers but they were literally printing a book![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Can you not help the 2 people in the return line that will literally take you a minute![[ENDHIGHLIGHT]] Scan the QR code, bag the item, and throw it behind you! [[HIGHLIGHT]]He called for help and no one came![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I saw multiple other workers walk past and no one came up to the counter when they all saw the line forming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Prepare to be stared at by multiple employees, while you wait forever to be helped.[[ENDHIGHLIGHT]] :) read more

Amazon return. I don't shop at these types of places but I needed to come here to return Amazon items since it's on the way. The dude who helped me seemed annoyed packaging two little pouches of jewelry that I was returning because a label sticker he printed wouldn't stick onto the velvet pouch it came in so he had to use two big clear bags to put each item in those bags separately. He mentioned I should go to Whole Foods to return small items like these because it's a waste of a big bag to pack each small jewelry item lol. Not my fault that's all your store has for packaging and no smaller bags. Then he said next time I need to bag it myself. Like no bruh, Whole Foods is further from me than here and that is your job. It's mentioned in the instructions that Staples will package it for you. I just needed my Amazon items returned/refunded through this Staples location and that's it. I didn't need to hear staff complain and give opinions about my Amazon items during the process. It was so awkward! Highly awkward experience. read more

It's rare I leave reviews for retail stores, but very pleasantly surprised with this location well with an employee of this establishment. Nowadays, I'm on the run and my time is limited. I was in a time crunch so went to self service print met the employee named Eddie who was considerably helpful. I couldn't print on the self service printer due to my USB files being too large to upload. So he offered me solutions and I was able to have them print it for me. Around 391 pages. I couldn't find a survey or customer satisfaction survey on the receipt so I took to Yelp. Anyway I was left with nothing but pure satisfaction with my copies and customer service. Hope this reaches the general manager of the store and he definitely deserves a raise or recognition of sorts. All employees need to be like Eddie read more

claudia is the bomb! she made my post carss amazing and was so helpful! she is in my book thanks for making me look so professional! read more

Staples - Shipping Centers Near Me - Cerritos, California

This review is specifically for the worker Eddie. I went there to make funeral programs and Eddie went above and beyond to make sure we got exactly what we wanted. He couldn't open the file I brought on my thumb drive, so he worked his magic and converted it to a file he could work with. Dealing with a death is stressful, but Eddie made this easy and stress free for us. read more

Don't print anything here. Low quality, slow service, and overpriced. Save your money, do not recommend.

Don't print any copies here. The service is very slow. 1 copy will take you 4 minutes. So if you have to make 30 different copies, get ready to wait. read more

Staples - Calculating regular black and white sheet of paper - Shipping Centers Near Me - Cerritos, California

Im hispanic, really dark brown skinned. I sell online so i buy like $100 every week of poly mailers here. There was a new girl at the counter when i walked in, she didnt say welcome to me, but she did to the white people that came in front of me and before me. It was a bit awkward because i felt like she was looking at me as if i came in to steal or something. I went right to the mailer area to buy the envelopes & a fat white chubby old man quickly approached me and yelled , "Can i help you!?" From across the room and came up to me very fast. They were out of stock of those envelopes and i walked out and went to the staples next city over. Very awkward experience. read more

Love the location where this Staples is located at. It's right off the highway which is convenient! It's right next to an in n out restaurant which helped me while I waited for some of stuff to be printed at Staples. Advise!! When printing something at Staples always check the product before checking out because if there is a mistake they will re-do it for you! Customer service was really great here! read more

I needed business cards made at the last minute. Abby helped me with how to order on line, and when I arrived at the store she was there to help me and She was AWESOME !!! Thank You Abby for you professional help and making my order EASY!!! Your Boss is a lucky person. Thank You again. My cards came out great and I will be a Repeat customer. The price was awesome. read more

The best customer service experience Pauline acknowledge me right away help me with my questions fast speedy thank you we need this type of service every where read more

I go to this store to print copies of my documents. They are self-serve. It has self-explanatory how to use it in step-by-step guide. Parking lots is convenient as it's one area of HomeDepot & In'N'out. read more

This Staples helped me find a new computer and a new chair. And, let's not forget the fact about how affordable they are. I was able to find a new chair and computer under $500. Everything is neat and clean. The pens are so creative and exactly the kind I want. I tell everyone to go there. read more

The girls works making copies not very help theyre meant ,rude not very helpful .staples hire profesionale people well educated read more

Staples - Shipping Centers Near Me - Cerritos, California

I had a cart with a long handle and wheels, the handle wouldn't go up and down anymore. It still has a staples sticker on it. I came into Staples store and I said that the handle didn't work, and she told me to go to the cart section and pick out another one. I brought the new one up to the front of the store and gave her the old one. I thanked her very much and that's how easy it was. I definitely recommend the Customer Service at Staples. Can't beat it. read more

I have no technical skills and needed to send documents to my employer. Thanks to the Abigail and Caitlin and their incredible skills and patience, the job got done quickly and efficiently and I have peace of mind. Thank you both so much. read more

This location is perfect for all those Cerritos College students looking for school supplies and thumb drives. Plenty of parking available but shared with other stores. If you are looking for writing instruments, look no further. Service at this location is great. Also close to I-605 as well. There is also a print and copy center for your convenience. I would advise the Cerritos College students to stick with the nearby library unless the system shuts down. read more

There was an amazing deal at Staples for a 5 pack team of paper...for 1 dollar. It is advertised on their flyer but when I tried to go get it at the store, the paper was almost hidden at the bottom shelves of the paper aisle. The price listed was ALSO the original price not the one on sale. My roommate went to ask staff member and he was said he knew the sale price wasn't labeled. Ha! It was intentional. Then when the paper was rung up it was the sale price. We then added a coupon code for the full discount and to get the rebate form. Staff seemed to grudgingly want us to buy anything. It was a very lackluster experience. Lesson learned: just ask. No shame in getting those deals. Otherwise, this place is a standard Staples that feels empty. There aren't many staff nor shoppers. read more

I came into this Staples to use the Authorized UPS service to ship a package. The Authorized UPS service counter was right inside on the right at the front of this Staples store. It was a convenient location with plenty of parking and quick service. I would definitely return to use the Authorized UPS service here again. read more