I have to update my review. I went in to complain about my service. I was net by Nathan the manager and was stop cold by his response and quick service to resolve the problem. I must say he took over and I was walking happy I didn't have to go there with my additude about my previous service, he was not there at the time. I left with problem resolved after 2 months and a smile he totally know how to handle the situation in a timely matter and I was on my way. Simple and quick is how he handled it . I would give them a chance and refer my friends to anybody that wants great service and glasses. I like good service and hate to be taken advantage of. Nathan made everything right . read more

They couldn't get my order right after months I get the glasses six months later I break one I Brigitte back by this time I need a new exam they say I need new lenses they want new frames lenses and they want me to pay for that and tints I have to pay 280$ for warranty glasses! Nathan the manager won't give me the # for his district manager not right!!!! read more

Ok, I'm from Oceanside CA, not San Francisco, and the Stanton Optical I'm referring to is in Vista CA. This place is the biggest joke i've ever seen. they are unprofessional, dishonest, and incompetent.. don't go to this store if you want quality merchandise and honesty. i went in over 3 months ago and ordered $811.00 worth of merchandise. (4 pairs of glasses) The glasses prescriptions were all different and wrong. i took them back in and was promised they would be corrected. Three weeks later I went in to find out why I hadn't heard back on my glasses, and was told (after over an hour of waiting) that my order was never put into the main computer. I was beyond mad! The store mgr came over and tried to make it right by offering me a $400 refund as well as the glasses. (It would take an additional 3 weeks or more to reprocess and get my glasses) I agreed, feeling like an effort had been made to make it right. I paid wi6th my debit card originally and the money was taken directly out of my account, so that's how i expected my money to be refunded. They assured me my refund had been processed, but failed to tell me it would take 7 to 10 days to show up in my account...????? I found this out later. after several calls to corporate offices i was told conflicting stories and lied to. I had enough and just wanted my entire refund so i could go someplace honest and get glasses. I need them to see anything!!!!!!!! this has been over 3 months they have had their merchandise and i have had no glasses or my refund. calling corporate offices has resulted in rude reps talking over me and spouting procedure. no one wants to help me. FOOTNOTE: I received a response on my review, asing me to email them so they could help me, but when I did.......nothing. I have lost any faith that they will help rectify this situation. Bottom line....go to walmart! read more

I am updating my post. Because my first experience was so awful and time-consuming I really want to give a great review, but I just cannot recommend it for people who are experienced eye care patients and who need bifocals. The "virtual" experience sucks. There is no way that an accurate reading can be found - maybe if you don't have astigmatism... I don't know - but I would like to see the statistics showing those with test done virtually and those done by a doctor on site. My experience is too long to describe accurately. What I can tell you is this: The general manager is Aleasha. She is a very good and conscientious manager. She insisted that after my problem(s) I speak only with her, and I did. She reordered my glasses and insisted that I receive another pair and their expense. That should fix it all but I will not have another virtual eye check. Do your research and stick with what you know. read more

If I could give zero stars I would. This place is the scummy used car lot of eyeglasses! Super unprofessional, their whole "high tech" way of getting your RX is you talking to a "dr"via webcam and I ended up getting ripped off to pay for an RX that is not even correct! I had to go see an actual dr to get a corrected prescription for my glasses. The manager tries to sell you in a seriously poor scripted manor, his verbiage and system is totally off putting not to mention they have the worst selection of cheap glasses that are way over priced for their quality. Please go to a REAL dr so you don't get screwed! read more

After having a terrible experience at another place I decided to give Stanton a try. Though I was a little taken aback by the virtual doctor it ended up being fine. She was patient with my requests to take time with the lenses as my prescription was off from my previous doctor. Corey and Mike were both so helpful with everything, their customer service was exceptional! I'm very pleased with my glasses! Thank you! read more

Nathan gave great service! Fast and efficient and can't wait to get my new glasses.

My husband and I went this past Wednesday to get my eye exam and had the pleasure to be help by Garrett Gamble. He did an amazing job helping me with everything I needed and more. Great prices on the glasses. We recommend this optical. And thanks to Garrett Gamble for evweything. read more

Terribly disorganize, arrived at my early morning appointment and there were no preparation for my appointment. The tech had me wait 40 mins to finish up appointment with another customer. I arrived at my 9:15 appointment at 9:00 and didn't get seen until 9:45. I was initially told my insurance would cover the cost and after the appointment was told otherwise that I would be coming out of pocket for all my expenses. Absolutely misleading with misrepresentation taking place. Disappointed wish I spent money elsewhere for better healthcare services. read more

Everyone that works here is super nice great place huge selection of glasses and they had a sample of my contact prescription! (No other place has) very nice, easy experience. read more

Continuously messed up orders, did not deliver item as promised, and overall sloppy. Lots of delays and broken promises - after saying they would have an order complete I followed up on the day it was supposed to arrive only to find out it was never placed. read more

Oh my gosh. Where to start? The actual exam with the Skype person wasn't so bad... What was bad was when I went to try on my contact lenses, as a first time contact wearer, there was absolutely zero help on how to put them in. "You just put them in". Is all that I got. Ok...is there any technique or?? "Nope, you just try". So I tried and failed. The guy offered that there was supposed to be a tutorial video but they couldn't find it. So helpful. The best part is that there were ants crawling around everywhere. On the sink, on the desk, on the mirror, and ON MY CONTACT LENSES. After trying multiple times, I got frustrated with the ants crawling on me and the unsanitary conditions so I got up to leave. I was informed I wouldn't be receiving my contact lenses prescription because "you have to try them on here, that's just how it works". HOW THE HECK?? So I payed for the exam and left. I want a refund, I have my doubts that even the glasses script will be right. Is it safe to put ants in your eyeballs??? read more

I had a great experience while shopping g at Stanton optical in Oceanside. Everyone in the store was very accommodating, the service was incredible. The general manager seemed to keep the store in great condition. The selection of glasses was vast and I got two new pairs for a great price. Definitely recommend going to Stanton optical for all your optical needs. read more

Went here to try to get my daughter an exam and contacts/glasses if needed. They have a "free exam" that costs $45, but you are credited that to put towards glasses. I said I have insurance that pays for the exam and a portion of glasses. They couldn't seem to figure out how to do insurance. When on the phone with my insurance company, the clerk told them they DO NOT HAVE A DOCTOR AT THAT LOCATION!!! How can they do an exam and write a prescription WITHOUT A DOCTOR?!?! We left and are going somewhere that actually has an optometrist. read more

I had the most wonderful experience today at Stanton Optical. From the moment I was greeted to the eye exam to the lenses.

I'm pretty disappointed. I went in bc I found a special online ( an exam & 2 boxes of contacts plus a discount on glasses)They had no idea what I was talking about. I showed them on my phone & they did honor it. I ended up getting glasses along w my contacts. I couldn't use my insurance since I did the online deal ( understandable). They said contacts would be ready in one week & glasses would be there in two weeks. After not hearing back from them for over a month I called. They said they "found" my order & I can come pick it up. When I got there they gave me glasses & one box of contacts. They never gave me an itemized receipt (it was supposed to be ready when I came to pick up) so I had no proof. I would not recommend this place. read more

Not good walked out after waiting 40 minutes for an eye exam. Then was told the dr would be back in a few minutes. I had an appointment at 4:15. Its now 4:45 and I am still waiting. Now told Dr is at lunch. Really then why didn't you say that when I checked in at 4:05 for my appointment!!!! All I heard was customers complaining now I see why. read more

There're some growing pains happening here. The Good: - I was able to get a same day appointment - Prices for exams seemed fair The Bad: - I just spent an hour waiting to be seen. - Staffing is not adequate/appropriately placed. The emphasis seemed to be mostly on the retail side (the desk in the waiting area was largely unattended). - The doctor was out to lunch (which I totally get but some expectation management and proper planning was called for... especially since I had an appointment). I'm not sure the 2 stars are warranted but I added a star, giving them the benefit of the doubt. After waiting an hour to be seen, I left, therefore my review does not include my opinions on any of their services. read more

Came in looking for an eye exam and possibly new frames and lenses. The sales folks were very nice. However, I was unprepared for the "Skype" session with the optometrist. I really did not like this experience. I felt like I was at the DMV. No personal touch or hands-on experience like you would expect when you go to a doctor. No consultation about my prescription or explanation about my progress from the "virtual doctor". Very odd experience. Again, the in-person folks who work there are very nice, but the business model is off. read more

I never had my eyes examined before so this whole experience was new for me. The general manager at the store, Aleasha was extremely helpful and sweet (all of the associates were equally helpful). Aleasha walked me through the entire process from start to finish and I left the store with two new pairs of glasses all within one hour. I will definitely be returning! :) read more

This place is absolutely amazing ! For someone on a budget this is definitely the place to go. Nathan and Michael were amazing to work with and had so much patients with myself and my friends. If you are ever in the Oceanside area I would definitely recommend this place. read more

Waste of time! Do not bother coming in! I stopped by to see if they took my insurance, they took my info down, waited 30min and no one came back to me with a response so I left. Few weeks later my glasses broke called several other eyeglass places no one had appts for that same day and since I needed prescription glasses immediately I decided to give them another chance. They were very nice over the phone, scheduled me within 30min to come in. Came in for a scheduled appt still waited 20min only to see a doctor thru a tv not in person. My insurance covered up to $79 in eye frames which they have quite a few below that price at cheap quality. Also said I could buy a second pair at 60% off. So I decided to get a 2nd pair of prescription sunglasses. The sales guy convinced me to get them polarized because at that time a sale was going on and would be paying more if I didn't get them polarized, so I did that. My 1st pair of prescription glasses were ready in about 4 hours and they said the 2nd pair would take longer because they were "polarized" I asked how long aprox. and he said a few days. Total was $155 for 2 pairs and that was with my insurance covering some. A week passed and I give them a call they give me a different number to call because those glasses got sent out at a different location. So i call that number and the girl that answered says she cant find my order and she would return my call within 15min once she finds out what happened. Nothing. Next day I called again and explained what happened, this time the employee from the store i went to says he will check and call me back as well. Nothing. 2 weeks pass by still have no idea on the status of my order. Few days later I go into the store to complain the sales guys who attended me the first time was very nice and apologized for not having my order ready and offered $100 store credit and said he would expedite my order and give me an update by 4pm that day. Still heard nothing back. 2 days later I decide to go in hoping to get a refund since no one seemed to know where my glasses were or how much longer it would take and of course when i walked in explaining to them for 4th time they checked in the back and my glasses were there. Supposely glasses came in yesterday but no one bothered to call me and say they had arrived. Will not be coming back! Should have read bad reviews, as there seems to be several complaints! read more

Fantastic customer service! I had a problem with my prescription and the general manager personally and friendly jumped through every necessary to make things right. With out a doubt you will leave this place happy the staff and manager will make sure of it. Highly recommend you give this place a visit. read more

Moving back to Oceanside i havnt had a lot of good experiences with optical shops. Working in some in the past i can attest that poor customer service and long wait times is number one on my list of bad experiences. I didnt have a lot of expectations coming in but i was blown away by the attention to detail Stanton gave in particular Jon who took charge and made us feel comfortable with our stop. Jon went above and beyond to really find a price that we were looking for and went over great options for our lenses we are very pleased to have come in and will be coming back in the future! read more

I will 100/10 reccomend this place! When I first arrived Martin was absolutely amazing. Super friendly and helpful with the eye examination! After, John was amazing as well!! He totally understood what we were looking for and nailed it on the dot. This is the first time I've bought glasses and was trying to budget. He totally helped me find fashionably, and amazing priced frames! I'm 1000% pleased with service and pricing!! read more

First let me start with the friendliness you feel right when you walk in the door!!! This place is packed full of amazing frames, and super clean and cool. The eye exam was done by telemedicine,which was very impressive and quick All the staff was very nice (authentic, not fake) especially Jon and Kyle! Jon helped me pick out a few different styles, which was nice because it was Styles I wouldn't have picked myself but ended up loving!I would HIGHLY recommend anybody looking for QUALITY eye care to come here 1st!!! I promise you will leave happy and satisfied read more

All I have to say is I am NEVER going to this place again. The customer service truly SUCKS. I have called to try and get warranty replacement for a month and every time I call I'm told by Judy that they'll be in. The last time I called she said they were no longer being made in the color we picked.....uh I didn't even receive a phone call to let me know that was the case. And the frames weren't cheap! I may have to pay double or triple the cost on my glasses at Dr. George's, but at least their customer service is exemplary. read more

I am changing my review from 1 star to 5 star, because they corrected the mistakes and offered me an upgrade for new lenses . I understand during the Virus days they were short handed and laboratories were not operating, Genera manager was nice and I left my frames and they will fix it the right way now, they do care about their customers after all, I will pick them up in 2 weeks they said and they will tinted right also.we all have to be understanding these are not the best of times right now, everyone is struggling, and et's be fair to the businesses that providing us service under these difficult times. we all are spoiled, imagine there are no places that you can get glasses, what are you going to do? walk around blind, try to go to work or drive without it. every person with a computer these days becomes a critic, go do something useful for a change, or let us review your performance of what ever you re doing.will you get a 5 start in everything you do, some of the reviews are so hateful it is not fair . read more

I wanted to say thank you to Bill, Pedro and Jacinda all were kind and supportive the day of my visit. What I loved about my experience at Staton Optical was the positive energy all staff had (i.e., their enthusiasm knowledge and experience). If you are looking for a great place that answers questions, walks you through the process from beginning to end, with a large selection both men, women & kids I will highly recommend Staton Optical!! Can't say enough, but POSITIVE things about my experience!!! Thanks again, read more

I've been wearing glasses since third grade. Because of optical issues, contacts have never been an option. I LOVE THIS PLACE! We went on a Saturday, and it was pretty busy, but I had my exam, new Rx, and had picked out two new frames in under two hours!! Took a couple weeks to get my glasses, again, due to my weird prescription, and I picked them up after work yesterday! They not only for straight away, but EVERYTHING looks great! I'm 60, and I knew I needed a new Rx for about 4 years- I can see again! I'm really impressed by their business model. Their ads draw you in with the inexpensive deal- but if you need one utilitarian pair, and get a nice 2nd pair, you can bargain the cost of everything you add to your glasses/lenses. I had scratch guard, UV protection, and transitions lenses (they turn into sunglasses). I paid less than $300 for TWO PAIRS!! SWEET! I'm used to one pair costing MORE!! I'm definitely going back- and I hope if you've read this far, you'll check them out. Just remember to haggle the cost!! Thank you! read more

This is the second time I'm getting my two pairs of glasses! I loved the first two and now that I need new pairs, I came back to this Optical because it really is the best! The staff is really friendly and they try their best to accommodate what you like!! You can bring your own Rx or they have in house!! Lots of deals too!! I travel all the way from the Inland Empire just to get my glasses done here! read more

My glasses broke and I needed a new pair in a hurry. I saw Stanton Optical's ad in the window for 2 pair of glasses including eye exam for $59.95. I went in there and was having a thorough examination within 15 minutes. (Some reviewers here are complaining about the "remote" optometrist performing the exam. I didn't have a problem with that at all. It was the same as if someone was in the room, so what's the problem?) There is a good selection of frames overall, but a limited selection for the promotional price. That's ok - my last name isn't Kardashian so my glasses frame doesn't need to be hot off the latest trendy fashion presses. I upgraded to lightweight scratch-resistant polycarbonate lenses with glare reduction for an extra $40. I picked up my two new pair of glasses three hours after I walked in the door for just under $109 including tax. Everyone I dealt with in the store was top notch. For location, hours, service, timeliness, professionalism and value, Stanton Optical gets FIVE STARS from me! Highly recommend! read more

What a nightmare!!!!! I would not recommend Stanton Optical to my worst enemy!!! I ordered my prescription glasses over one month ago. I was told that I would have the glasses on the same day, or at least in 7-10 days. Yet, the order is still being "processed" after over a month now at the lab on the opposite coast. I have been lied to over and over!!!! It has been an all around nightmare to get to the truth. read more

Garret at staton optical made my experience enjoyable! just wasn't too happy that it took almost 3 weeks to get my glasses and to top it off they never called me to let me know they were ready. Pricing is not the best but I did get a pair of glasses I love. read more

What a Joke!!!! Walked in to just see if my insurance was accepted. It ended up being out of network but assured they can use it and not a problem. Talked me into getting an exam right away so I thought if we can do this quickly I have a little time. Staff was nice. Walk into the exam room and the doctor is on a TV screen. Should have been a warning there. Outsourced!! Go through the entire exam. Here I am totally confused for during the exam I saw not one thing clearly. I said this time and time again and kept being told it's ok and they have my new prescription. They finish up and I let the staff know I will not be choosing frames until I see what the prescription will look like so they pull out there suitcase full of lenses to show me on their tester glasses. I put them on and WOW! Not even close. I cannot see a thing. Everyone is apologetic and trying to figure out what to do while I stand around. They have to email back and forth with the doctor. After about 15 minutes I need to leave and get on with my life. I tell them to call me and let me know what's going to happen and I can come back later in the day. They take down my number. Before I leave I am offer a discount if I want to buy a pair of sunglasses right then. What??? My response is why would I do that if they do not even have my correct prescription. Here the day has passed and I have not heard back from anyone. Now I am sure they have billed my insurance for the exam and I will have to fight to get that reversed so I can get a real exam. I was not going to get there specials they have to draw you in but beware and find out all the details because while sitting around I heard other customers and it is a very small percentage of people that can take advantage of these offers. Very di Finally got a call back and now they are going to let me see the in house doctor that comes in once a week. Very skeptical about ordering glasses given the other reviews. We will see and will ipdate Forward 1 week. Stanton had me see their in house eye doctor Dr Lee. She was great. About 10 min she had my new prescription and it looked great. They had another gentleman working their from another store. Nice and knowledgeable on the outside swindler on the inside. I decided to check out frames since the doctor went well. He did not explain what my coverages were or the best way to make use of my insurance. I chose 2 pairs of glasses and after his upsells were refused by me. He gave me a cost of $370 after using my insurance and supposedly receiving 60% off the second pair. I did not shop around which is my bad but I just need to get some glasses and enough of my time has been wasted already. After going over my invoice there were a few add ons that I was not asked if I even wanted. Stanton's warranty package for each pair and a scratch coating. He never mentioned these items He just threw them on and charged me for these items. On another note. Customer service responded to this review as everyone can see. They requested my contact information be sent to them via their customer service email so they can contact me. Well I did on Wednesday and by EOB on Friday not a peep from them. They would like you to think they give a crap publicly but do not be fooled. One more update to come. Promised delivery of my glasses 7- 10 business days. Let's see what happens. read more

From the moment I arrived, I felt welcomed. Everyone was helpful and engaging. I was informed the whole way through my exam. Then when it came to choosing the right glasses and lenses it was so easy with the guidance of the knowledgeable staff. The General Manager also took an interest in my experience to make sure I was informed. If I could give more stars it would be a 7 star rating. read more

This place is the BOMB! The staff is super nice and well informed. The pricing is amazing! Plus it is so hard to find a place that will take your favorite frames and put your new prescriptions in them!!! This is the place to go. I have eye care insurance and it is still more cost effective to go here!! Thanks Stanton Team read more

I went into Stanton Optical because I started having trouble seeing at night while driving. I had gotten my eye exam done at Walmart but I didn't want to wait the 7 days to get my glasses. Stanton has a HUGE selection of frames. I walked out with a great pair of glasses and a pair of sunglasses. I could have some without the sunglasses but it was a BOGO deal. I also got the membership that allows me to get two pairs of frames free per year. It is transferable so I gave it to my sons step mom. Transferring it to her was as easy as a phone call. I would recommend Stanton. read more

Alright place, good selection of glasses. Pretty pricey... paid a hefty amount for two pairs of glasses that were guaranteed 5-7 business days late April and didn't receive them until mid June. Employees are nice but isn't a great place from a functional aspect. read more

The crew at Stanton Optical did a great job. Thanks to Marilyn, Claudia and Omar. Omar was especially helpful when I returned with my glasses that did not fit quite right. He immediately took charge, and resolved the problem. Yes, I recommend this business. It was especially entertaining to have the exam performed by Ms.Tanya, on screen, appearing from Florida! Thanks Tanya, it was a fun, different experience, good job to all! And I can see clearly now!! read more