1. Pacific Palms Recovery

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    Oceanside, CA

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    Pacific Palms Recovery

    3.6 (5 reviews)
    Open • Open 24 hours

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    Oceanside Therapy Group

    Oceanside Therapy Group

    (28 reviews)

    It's really unfortunate to be leaving a bad review, especially considering my child never even got…read morethe opportunity to work with a therapist at this location. This review, however, is specifically regarding the front desk staff and my experiences over the phone. The last three times I have either been contacted by or called the office, the staff have been extremely rude and disrespectful. I scheduled an appointment for a specific time over the phone, but never received a confirmation until the day before the appointment--and when I did, the appointment time was completely different from what I had originally scheduled. I called to address the issue and was met with an extremely rude and unprofessional attitude from the staff member I spoke with. At that point, I no longer felt comfortable bringing my child to this location. If this is how parents are treated before their child even receives care, it unfortunately left me questioning what our experience would be like once we were actually patients there.

    I am so happy that we finally found not one but two of the best therapists in Oceanside. Both my…read moreboys have been going to see different therapists over the years. My sons therapist Tony has done more in the past year then all the years of therapy combined. He's finally trying different foods when we ask him too. My other son is being seen for speech and we are seeing a significant improvements in his annunciation and reading abilities. Lastly I would like to thank Josh and Rebekah for all they do in the community. They sponsored my sons baseball team 2 years ago. Thank you so much OTG

    La Paloma Healthcare Center

    La Paloma Healthcare Center

    (66 reviews)

    I spent almost 2 weeks at La Paloma after hip surgery. I received excellent care consisting of…read moreexcellent skills and compassion. Some of the individuals that cared for me really stood out. I'd like to thank Brent, Soleil, Thor, Hilary, Simon, Leah, Lee, Kevin, Kian, and Gabby. To name just some of the outstanding staff here at La Paloma. With gratitude, Mary

    Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

    Wings Recovery - Group room for the men's program

    Wings Recovery

    (42 reviews)

    Really feel bad I have to rate it this low. And 2 is a stretch…read more When it was good, it was great. Competent, caring staff, well maintained facilities. When it wasn't, it was unprofessional to the point of being unethical. I didn't see my trauma therapist for the first 6 days I was there, and then at one point I went 11 days between trauma therapy sessions. I should have received 10-12 EMDR sessions and got a total of 5. And never received the final one. It was clear during those weeks that admitting new clients was their priority, to the detriment of existing clients. Even the staff were muttering quietly they were overworked and stressed with admissions and couldn't take care of their existing ones. Some staff did attempt to compensate but it wasn't enough. Sadly, this was not the only place I've seen this happen. Staffing and communication at even nationally-known places can be problematic and complaining can get one stereotyped to one's disadvantage. Smaller places like Wings suffer more. Would I go back? Would I refer clients (I work in the field)? Maybe. My peers were wonderful, the location is great, the staff caring. I would just warn people to not suffer silently when they don't get what they are promised when they are promised it.

    Hello everyone, I just want you to be aware that this organization is very quirky to say the least…read more I reached out to them last week on Thursday and went through their intake process. I was promised a phone call back and never received one I finally called in today to hear that I was not a good fit for their organization. The last 5 days on the streets have been brutal waiting for their phone call but I guess they're busy with things that actually fit their agenda. They sound really sweet Emma and Holly but don't let them fool you they have everything but your best interest in mind. Go elsewhere don't waste your time here

    Pacific Palms Recovery - lifecoach - Updated October 2026

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