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    Pacific Palms Recovery

    3.6 (5 reviews)
    Open Open 24 hours

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    Vista Knoll Specialized Care Facility

    Vista Knoll Specialized Care Facility

    (67 reviews)

    My elderly father was admitted to this facility in December, he spent 3 months total at Vista…read moreKnoll. I was there 6 days a week and I became very familiar with the staff and facility. My father and myself had such an amazing experience here from the staff who cared beyond any expectation I ever had . Please know that my dad is not an easy guy to like or take care of. Yet every single time I was there, their kindness and care for their patients was truly amazing . The nurses and the physical therapy staff were exemplary caregivers. I'd like to specifically shout out to James and Matt in physical therapy and Demi. The nurses were all so good, but there were so many it's hard to remember their names. To all the kind wonderful people that work here at this facility thank you for taking such good care of my dad and being so nice to me as well. This is hard work and often thankless work so I was beyond surprised at how well they took care of my and kind at the same time. So thankful to you all.

    My mother was put in this facility after a trip to the ICU at TriCity…read more The case workers at this facility are terrible. All they are interested in is discharging people that are unsafe discharges. The thing I learned at this facility is how uncaring and heartless the case workers are with people that have memory care issues like dementia and Alzheimer's. Part of their job is to help you with resources to help you with your loved ones find a safe place to go after their stay has ended at Vista Knoll. However, their nursing and CNA staff are very nice. I would 100% never recommend this facility to any one that truly cares about their loved one!

    La Paloma Healthcare Center

    La Paloma Healthcare Center

    (64 reviews)

    Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

    My 100-year-old mother was at La Paloma for 2 1/2 months and absolutely loved it as did I. She has…read morein the last 15 or so years been in a variety of facilities, and this was the first one where she loved it so much, she felt sad to leave. Although the building is old, they are freshening it up, and it is very clean. Everyone there from the MDs, NP, PAs, nurses, OT, PT, speech therapist, CNAs, and housekeeping were beyond great. All showed a level of expertise, patience, and kindness. No matter how busy or sometimes understaffed the personnel were, not once did anyone act like helping out was a bother. All were pleasant, and happy. Oh, and my mom loved the food too (and she's a picky eater).

    Wings Recovery - Group room for the men's program

    Wings Recovery

    (40 reviews)

    Working in the healthcare field, I've had the opportunity to work with many treatment programs--and…read moreI can confidently say that Wings Recovery Center stands out as an exceptional place of healing and transformation. I referred a client to this center who was navigating significant challenges related to addiction and trauma. From the moment she was admitted, she was impressed by the professionalism, warmth, and trauma-informed care provided by the staff. The clinical team demonstrated deep compassion offering individualized treatment plans, evidence-based practices, and a safe, supportive environment for women to heal. What struck me most was their holistic approach--addressing not only substance use, but also the emotional, psychological, and spiritual needs of the women they serve. My client came back with a renewed sense of self, stronger coping tools, and a deep commitment to her recovery journey. No one wants to have to go to a treatment facility but to get your addiction issues addressed with a holistic approach makes it more empowering.

    Really feel bad I have to rate it this low. And 2 is a stretch…read more When it was good, it was great. Competent, caring staff, well maintained facilities. When it wasn't, it was unprofessional to the point of being unethical. I didn't see my trauma therapist for the first 6 days I was there, and then at one point I went 11 days between trauma therapy sessions. I should have received 10-12 EMDR sessions and got a total of 5. And never received the final one. It was clear during those weeks that admitting new clients was their priority, to the detriment of existing clients. Even the staff were muttering quietly they were overworked and stressed with admissions and couldn't take care of their existing ones. Some staff did attempt to compensate but it wasn't enough. Sadly, this was not the only place I've seen this happen. Staffing and communication at even nationally-known places can be problematic and complaining can get one stereotyped to one's disadvantage. Smaller places like Wings suffer more. Would I go back? Would I refer clients (I work in the field)? Maybe. My peers were wonderful, the location is great, the staff caring. I would just warn people to not suffer silently when they don't get what they are promised when they are promised it.

    S A G E Therapy Center

    S A G E Therapy Center

    (64 reviews)

    I was (am) someone who knew I needed a change but didn't know what to change. I just wasn't…read more"myself." I figured talking to someone couldn't hurt, and I wasn't forced to go back if I didn't like it. I saw Kristin for the first time about two years ago, and I really appreciate her non-judgmental, careful way of getting you to open up. I'm not someone who talks about much, really, but this turned out to be the best investment I've made in myself. While it's expensive, it's worth it. Even just going for "maintenance" sessions is helpful. I started off every other week, but that wasn't enough, so I went once, sometimes twice a week for a couple of months. After that, I was able to use the tools she gave me in the real world, and the benefits really stick. You matter to people in this world, so you have to matter to yourself too.

    For the past 11 years, Kristin from S.A.G.E Therapy Center has been my anchor through some of the…read moremost difficult chapters in my life. In the moments when I felt completely lost, Kristin offered not just guidance, but genuine care and understanding that provided me with the strength to continue moving forward. Kristin didn't just help me survive those hardships, she helped me grow. Her compassion, wisdom, and ability to create a safe space allowed me to rediscover myself and build a life on healing and well-being. I am forever grateful for Kristin's unwavering support and the profound impact she has had on my life. If you are considering therapy, I would highly recommend S.A.G.E. Therapy Center. Having the right therapist at your side makes all the difference and Kristin is truly exceptional.

    Pacific Palms Recovery - lifecoach - Updated May 2026

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