Came in looking for an eye exam and new frames/ lenses. All of the staff were very nice. However, I was surprised by the "Skype" session with the optometrist- and not in a good way. I really did not like this experience. No personal touch or hands-on experience like you would expect when you go to a doctor. No consultation about my prescription or explanation about my progress from the "virtual doctor". Later that night i woke up with a broken blood vessel in my eye from their "exam"- never had that happen before! When i went in the next business day to have them check it out, their store manager said to go to my eye dr and they are not dr's and they dont have one here! Then my husband's glasses were sent to the wrong location, so he waited 2 weeks total,and after having to track them down myself from their "lab" (which is their job, poor customer service) and when tbey finally came in, they were totally wrong! We asked them for a refund because the glasses hurt his eyes and they said his eyes are still getting used to them?! Wrong! After all of this time & frustration we just want our money back. Then they try to say they're system isn't letting them process the refund and can they issue us a corporate check...um no i paid with a debit card, its like cash...so not leaving without my $ this place is a joke and i dont know how they're staying in business. You get blinded by their amazing frame selection & nice staff... But BEWARE! read more

This place was amazing, great customer service. Got in and out within an hr with my new glasses. Claudia helped us out. Great team

They do not have enough staff, they do not have good service and when you are going to take the exam they give you a price and they charge you a higher one, they are a scam read more

Don't go here.. the people working here have no idea what they are doing. We're still waiting on contacts ordered months ago. Don't bother calling no one will answer. read more

Great service Judy was professional listened to me and made a wrong a right...definitely coming back..plus huge selection of eyewear

My first time visit was for eye exam for both contacts and eye glasses. The guy who helped me told me that he was new there, so I was patient with him even though he had to stop many times to ask for help or questions from his manager. When I went into eye exam room, I was surprised to see that there was no Doctor on site but only virtual doctor speaking to me through a screen. I felt weird even though she as nice. Anyway, I got done with eye exam, and while waiting for the prescriptions, I searched for glasswares. The manager was helpful in finding the ones that looked good on me and also fitted good. I was thankful for that. The prescriptions took a while to be filled though... I think that is the downside of having online doctor...finally after about 2 hours, I walked out of this place with everything ordered. After two weeks, I went back there to get my glasses as I was promised, but only one glassware was there and other was still at the lab...I still was patient with them and told them that was fine (even though it was waste of my time having to have to come back again when I don't have much free time with a full time job and three kids). When I got home, that night I put on my new glasses after taken my contacts off, I noticed everything was blurry then came to my mind that they never asked me weather I was wearing contacts or to take them off when I took my eye exam. I felt stupid for not catching that myself during the exam, but any other places I had been before had asked me to take my contacts off and present a contact lense case for me to put my contacts in. None of that happened at this place. So I went back asking to get another eye exam and correct the problem... that time too the same guys who was new almost three weeks ago was there to help me again. He didn't seem to remember me, but I explained the situation. The place had maybe two other people waiting before me, but he took me into one of the room for some measurements on my eyes first. Then he told me to wait, then went to help others. No worries I will wait. But then, I asked him "excuse me! Do you want me to take my contacts off before the exam!?" And his manager interrupted my questions asking him to do something, so he went off without answering my questions...after waiting awhile, he came back to ask me to do the same measurement reading again!! He said "well, you will be pro at this by the end of this session". Haha like that's funny, then it really wasn't funny when I got done with the measurements he asked me if I happened to be wearing my contacts!!!! I was like ARE U Kidding me!? I explained my situation at the beginning and I even asked!!! I had to take my contacts off then go take measurement reading again for the third time!!!!! At this point I was so annoyed and frustrated. This place is so disorganized, unprofessional, and non-trained employee running exams=wasting everyone's time!!! I was there at least 2 hours that day too. There were also at least 4-5 people mad or frustrated while I was there...so I know it wasn't just me. This place will not be my choice of eye doctor next time unless they make lots improvements. read more

Alicia and Omar were great at helping me get what I needed. I obviously didn't get the basic 59.95 and had to haggle a bit, but overall the selection price beat lens crafters. I walked out with glasses that day! Hoping for continued friendly business! read more

Nathan at Stanton Optical is outstanding. He goes out of his way to help his customers. I has a prescription problem and he worked with me get it solved. Thank you to the whole staff for a great experience. read more

Agree with other yelpers - this place is a scam! Really terrible options for the 2 for $60 promotion. The assistant tried said he liked the bright orange pair (really!) then tried to talk me into a different promotion which would have ended up costing hundreds of dollars. Avoid at all costs. read more

It was time for me to get a new contact renewal prescription. I came in and first of all I'm a very young person. I was neglected numerous times. It took me over 2 hrs with stuff that should have been done in 30-45min or less but the lady kept getting interrupted (apparently she's the manager) so they kept bothering her. After she left me to assist another lady (who came in after me) they left me alone for what took about an hr and I didn't know what I was suppose to do. I was about to walk out the door when they finally "noticed" me. Manager tried to apologize by giving me free this and that... I maybe young but I do carry integrity and if I'm not treated like I feel I should you can keep your freebies. Got a refund and I shall take my business elsewhere. Never coming back here again. I may have to pay more for my contacts somewhere else but I will support a co. that treats their people right. read more

Such an amazing store! Mohamed was so helpful in helping me pick out my new frames! Especially with me trying to get out of my comfort zone of my "usual" frames. He made sure that my prescription was correct and I was all set with my glasses, as well as some super stylish sunglasses! Definitely going to come back here for all of my vision needs!! Thank you guys so much!!!! Honestly 5 stars isn't enough... I wish I could give them 10 read more

Check ALL the bad reviews. STAY AWAY! Bait & Switch scamming liars. After reading about their 2 for 1 $59 deal, I called to verify everything. After verifying and driving there, they tell me it does NOT include the lenses. WHAT? Lenses are the most important part of glasses, LOL. read more

This place just sucks, I would give it negative 100 or more if I could but sadly can't. My grandma and mom bought me two pairs of glasses as a Christmas present, one polarized pair and one transitional. It took longer than what was said to get the lenses and to put them in, and the person whom cut the transitional lenses the first time, broke the lenses. Second time one of the damn lenses is too small and they have to order a replacement, they called and said the lenses were there, we went there 4 days later and they lied, they were not there, not until that day, and "late in the afternoon" so the person said, it was barely 1 in the afternoon, so I don't know where the hell that person was in the world but that's not late afternoon at all. We got a refund for those glasses and they still told me they would put the new lenses in. The refund wasn't even the amount they should have refunded, it was about 20 or more so dollars off of what the refund should have been. read more

The staff are helpful and professional the overall company has terrible customer service Wouldn't recommend

Well first off I would like to say it was my first time going to Stanton Optical and I was not impressed. I had gone in for a eye exam to get contacts, I had made an appointment at 3:30. I had got there about 15 mins early because I knew I would have to fill some paper work out. After filling the paper work out and waiting in the waiting room, I looked around and saw about 2 other people in the room with me. Another guy had came in for an appointment after me and I was happy because he was the first to say something. I had been waiting for over an hour and a half to go through the first process of my test, after that I had to wait to get the actual eye exam and waiting another hour. When I did the exam I thought it was odd that a women not even there was doing my exam. It was basically like Skype, or face time after I was finished with the exam I had to wait for another person to do something for the exam. After waiting in the room for about ten minutes I had gotten up and explained that I needed to go to work and I had been there for three hours already. When I was waiting a girl working I don't remember her name but she had red short hair and wore a lab coat was very unprofessional. She didn't know how to work any of the machines and when I was waiting in the room she said the guy before me had smelled weird so she wanted to spray something. She literally grabbed her perfume from her bag and came in and sprayed the room. She had then gone to tell me that only one person working knows how to work all the machines and that they are all training and didn't know how to do anything. I thought it was funny how she was wearing a lab coat. After my test another women came to show me how to put and take out my contacts. She wanted the red head to come watch so she knows how to do it. Again this women was being unprofessional she was not even paying attention and just looking at herself in the mirror asking her co worker if she should go back to being blonde. She then got up and left the room and I was happy cause she was very distracted. After that I went to go on and pay and my entire 4 hours being there no one had explained the packages or what my options were to pay and I spent over 200 dollars and that was very unexpected. I will not be going back to this place due to it being over two weeks from my visit and my contacts have been in, I had called and just waited over 15 minutes on hold to see if they were which they were. They DIDN'T EVEN CONTACT ME TO TELL ME! This place is horrible do not go and waste your time. If I could rate a zero I would cause this place doesn't even deserve a 1 star. read more

Went to Stanton Optical today and had the pleasure of working with Garrett. He was the epitome of a professional and very pleasant. Great experience and the frame selection was huge. Highly recommend. read more

Horrible horrible horrible. First they tried to sell me 2 pair of glasses (1 sunglasses, 1 optical) for $572. So I said no, I'd like to just buy the frames (because I was going to go somewhere AFFORDABLE to fill the prescription.) Then suddenly they opted to sell me the 2 pair for $172. So I say okay, pay the $$, then wait three weeks to get my order (THREE WEEKS!?!?!?) and once I get them I realize I can barely see through these lenses. HURTIN'. Never again. I won't even go back to have them deal with the problem. I don't trust them. Done. This business had better radically change their business practices or they're destined to be out of business very soon. read more

I want to thank Judy for doing a very good job taking care of my eyeglass so helpful very kind personality.makes you feel so comfortable she knows her job explains everything so well highly recommended this place . read more

I went and stopped in with no appointment. They were quick to offer the free exam. But. I was in a hurry and they were busy so I came another day at my convenience. Same quick help. The exam was a new age experience. But no one could not have been more patient and accommodation to " this not new age "person. Than Summer, She help me with the forms. The seat she adjusted several times to my comfort. She was patient with me because I was paying cash and some personal info I did not want to give. She found a way. She helped me with the frames and checked in with me various times as I looked at the generous options. OK then was Anthony. Mr. 007 calm and did not abandon me until all my many requests were taken care of. The Dr. was even needed to help me. I am the client from your nightmares. I used every employee there. ALL WERE JUST SO NICE TO ME. NOT EVEN ONE GRUBLE OR LOAD EXHALE. A+++ Amazing people. Thank you all sincerely, Laureen PS I am was not friends or related to any of them. But consider them all friends now! read more

This is for the Vista location! if you are reading this review while trying to find a new provider, RUN. This has been a nightmare. Something that should have been an easy process has been hell. so it took more than 2 hours to get my eye exam (start to end) you dont see a real person, your doctor is doing the live tests on another state city using a monitor...???then I had to wait more, didnt get my prescription because the cyber doctor was busy with other clients...then when i finally receive my prescription weeks later, I get the wrong lenses.Let's talk about their staff, is a complete joke. Where do they hire these people? Is like Im talking to a high school student who is lost and is all over the place. You want business but you jeopardize BASIC customer service. Why do you hire these people with no experience or training in this field??? Now lets talk about the fact that the doctor is only there ONE day out the week, so if you have a problem or issue you will be stuck with the lost confused staff and I can promise you that your problem will NOT be solve. Never coming back!!! read more

I walked into this location after seeing their Groupon, and had no intention of buying glasses that afternoon. In fact, I had driven by Stanton before but had never heard of them, so I stayed away. I'm SO happy that I checked them out!! I was helped by the store manager, Aleasha, who is AMAZING and super helpful. She helped me figure out whether the Groupon or their current BOGO would be the best deal for me (the BOGO won), and most importantly, educated me about what they could do to help me without ANY sales pressure. Love that! The store has over 3,000 frames, so picking out a few was easy and comfortable. If you are looking for a great deal, and a pressure-free shopping experience, go here ASAP. I wound up with 3 pairs of glasses (Aleasha threw in prescription sunglasses at the end for a bargain!) and am so impressed with the whole experience. Forget LensCrafters and just start your eyeglass shopping here. Thank you to Aleasha and her awesome staff for such a pleasant surprise and a genuine, enjoyable customer experience!! read more

(Would give 0 stars if could)READ BEFORE GOING!! So after 8 months. Yes I waited 8 minutes for a pair of glasses. They will promise you something only to lie to you. And sense it took 8 months to receive the glasses you would think they got them right. Think again still got my order wrong. I paid for transitional lenses. And they said they had to keep sending them back bc the lenses I wanted kept coming in wrong. And then they end up sending me non transactions. So why the 8 months wait??! DO NOT GO HERE. They are careless and unprofessional. The whole experience was a joke. I've never experienced a company so bad. Even the kid who comes and weeds my lawn has better customer serves then these clowns. Tried calling them a week before I got the order and asked for a refund. And they told me they couldn't refund me bc it's been to long? Only reason it took so long bc you guys are a joke. And they will say they will call you right back that day or the next. Think again it's all lies. Only reason I want the refund is bc it took so long. Take my word for it you will be disappointed. Unless you want to wait 8 months for your order. read more

The ladies there were great!! They hooked me up with a great deal...!! I will go back when it is time.

$59 deal is bait and switch. They tried to charge me $300. Incompetent staff. HORRIBLE EXPERIENCE

These guys pulled out all the stops helping me in an emergency situation to get lenses and contacts after losing my glasses. They offer great deals, great service, and are super friendly. I would highly recommend stopping in whether you're in a bind or not. I was helped by John, Davonte, and Alex and without a doubt am certain they had my best interest in mind the whole time. Super affordable also, 10/10 recommend! read more

THE LITERAL WORSE!!!!!!! I have NEVER had such a TERRIBLE EXPERIENCE...CONSISTENTLY***** at ANY OTHER TYPE OF ESTABLISHMENT. From the beginning I made an appointment and it took them 2 HOURS to get finally get to me. I finally got my glasses ordered and went back the next day at the time they would say my glasses would be ready. They said they were not ready, to come back in 20 minutes. I did not get my glasses until 1 1/2 later. My glasses did not agree with my eyes so I went back right before the 1 month expiration day of the warranty. I called ahead the day before and EXPLAINED to them that I HAD NOT GOTTEN MY PRESCRIPTION THERE and made an appointment for the following day. They said they would be able to fix it THERE. They did not tell me to go to my ophthalmologist to get my prescription from them. When I arrived at my SET APPOINTMENT TIME, after waiting almost 45 MINUTES they finally tended to me and said that they couldn't do anything that I had to go back to my previous doctor to get it fixed. This was when Covid happened so they told me to come back after Covid. I went back last week. My mother is immuno compromised, so i had been avoiding doing anything non essential, after I got my previous prescription my my ophthalmologist and gave them the updated formula for my glasses. The guy told me that it was the same one they had previously given me. Tanis GAVE ME AN ATTITUDE and said they didn't want to fix my glasses, after I explained the whole ordeal, that "they didn't give out handouts" after the whole confusion was started because they told me the could fix it there and was VERY RUDE.....I'm not done yet.... I went back to my ophthalmologist. He read my prescription and confirmed it was in fact the correct prescription. The guy at Stanton Optical MISREAD my prescription.... When I went to my ophthalmologist he said I was the 85TH patient who had had issues with Stanton Optical....85th!!!!!!! let that sink in. I am going to attempt to go there again today and will update my review as things develop. DO NOT EVER EVER EVER EVER EVER go to Stanton Optical- this was for Oceanside ca location on Vista way.7/16/20 Ana Diez read more

So as you can see from my last post a month and some ago I barely received my glasses. Well the first pair that is I got the second 2 weeks after the first pair. Which I was told I'll get my glasses in 2 weeks which was a lie. I was informed to call the number for assistance to track my glasses btw not a live person all auto which is annoying because it just hangs up on you. When I called the store the gal was clueless of where my glasses would be. Literally made me wait on hold for 30 min then hung up on me and didn't even bother to call back. So I called back and the same girl I was on the phone with told me I'd have to wait until the following Monday. 5 minutes after the call she called me back and told me both pairs where ready for pickup. I went in and picked up my first pair which btw the customer service has totally changed. Waiting 45 min with only 2 other people in bldg just to get my glasses. When the gal gave me my glasses only one pair was available and then she said the second gets done after the first . I left and got a call 2 weeks later that my pair was ready and it's in toddler size. The lady there said it's ok your head will stretch them eventually. I asked for a completed refund of everything as well a some decent customer service. The lady informed me that there office doesn't handle the money cooperate does and I'd have to call the automated system at the main number. SMH. Worst place ever ! Glasses are consistently getting dirty and feel so plastic they would snap if I'd try and fit into a toddler pair. Paid over 300$ for a pair that I'd pair 10 $ for SMH. Thanks for the scam now where's my money. read more

Excellent and friendly service. The place has a real home feeling and is very inviting. The manager Jon Sojoa is a life saver. Highly recommend read more

I recently had a great experience with Omar as I chose three frames and got an eye exam. My frames are beautiful and I got a great deal. Excellent selection! read more

when you go inside they are nice but things got wierd. after the check out they come up with other stuff that dont make sence i will never return or recommend this place im a person of truth upfront no game.this place did not have it read more

This was by far the best service I received in a long time! The staff was so helpful, patient and very pleasant!! Omar was outstanding!! Thank you Stanton optical. Now I wait for the finished product. I cannot wait! read more

If I could give them less than 1 I probably would.... While they had a nice variety of glasses to choose from, they really took quite a long time to get them back to us. They have to ship them off somewhere across the states that takes weeks to turn around. The sales clerk seemed competent but made some false promises so we were expecting them within a week, after the fact it was more like 16 days. I never got a call that anything was in, I ended up calling several times to check. We ordered two pairs, one arrived BROKEN, and the staff used the model on display and popped the lenses in. How do they arrive broken? The glass cases were very cheap, clear plastic with a piece of paper inside (Seriously!!) and poorly made, considering that really the glasses are not cheap. Kind of insulting to spend so much and get such a tacky awful case. In the end it turned out we had to get the glass lenses redone due to some vision issues. Another 15 days wait and only one of the 2 pairs was ready, we had to wait another few days for the next pair to arrive. While the clerk was adjusting the frames, she broke off the ear piece and had to pull some off a pair of glasses they had in the store. They did not quite match and were quite big and dark for a light pair, why is all this so hard? The ear pieces were so big, that now they don't even fit in the ugly plastic case provided! I probably wont go back again, there are too many other places that will be better. I can't really complain about the staff, they tried, but it was all just so difficult. read more

I have never had such a bad experience than when I decided to go to Stanton Optical for new glasses. I went to the Oceanside store where I had an eye exam by a teledoc. (that should have been a big warning sign) During the exam I told the "dr" that throughout the exam I never could see clearly the letters I was asked to read with my right eye. Nevertheless I was told by the staff not to worry so I ordered new progressive lenses for 2 of my own frames plus ordered a new pair of sunglasses. After 2 weeks, 2 of the 3 pairs came in with the prescription WAY off. The district manager Stephanie promised to redo them (and i had a second teledoc exam) within 2 weeks as I was leaving for an international trip. The glasses were not ready as promised and even afer being out of town for 16 days, my glasses were still not in. When i finally received them, they still were not right. It took over 2 more weeks of calling, filing a dispute of the charge with my credit card company to finally receive a refund. The district manager never once retuned my calls and all of the employees made excuses. Thanks to the help of Judy Murphy, (the only person who understood customer service!) i was finally able to get my refund. During one of my many visits, while waiting to talk to someone about my refund 5 other customers came in the store complaining about wrong prescriptions, broken frames that were a week old, and a lens that fell out of a brand new pair of glasses. I hope this review saves someone from the nightmare of buying glasses at Stanton Optical. I am only putting one star since yelp doesn't let me give zero. read more

Very disappointing experience both as a patient and consumer that left me feeling as though my concerns were unimportant to this large company. From my virtual eye exam via a video conference screen with an optometry tech in some corporate central location, to the lack of accountability when I was told someone would call me back and follow up on my order when no one did, I felt unvalued. Long story short, had contact lens exam early April. Some error was made and my trial lens order was not completed. The prescription is not final until you use the trial lenses and have f/u with an optometrist so I don't have a valid RX to take to another company. I called to ask for a refund today (it's June now so after 2mo) after no one following up with me and after checking with a regional manager I was refused a refund and only given the option to have more follow up with a business who has already lost my trust. What happened to quality patient care? This type of treatment would be unacceptable with a physician. Where is the accountabilty. Also management could use customer/patient relations training as little was done to make my concerns validated and there was no apology. I would honestly rather lose the $ and not fight for my refund than to have to go back there. read more

Update: I posted a very good review for this company because they seemed like they deserved one. Now after 7 different revisits, I am very upset! These people are very very bad at ordering the correct prescription. I had to come back 7 different times. I still do not have my contacts or correct pair of glasses. The staff at the Oceanside branch seem friendly but they do not have any knowledge about optometry. I rarely write bad review but these guy dropped the ball so many times. I am fuming upset with their inability to prescribe a proper prescription, place orders, or track orders. The one in Vista is 10x worse. The doctors you meet with are through a video conference with someone in a different part if the world. Everyone that works there only has enough training to sound like they might know the lingo, but through a closer observation, they they have no clue. Please disregard my previous good review. So many hours wasted. They even gave me a pair of glasses that is the wrong prescription and told me that these would be better than nothing until they other order arrived. Please avoid this place like your eyes depend on it. Please disregard every sentence past this. Old Post :The staff at this store are amazing! They stayed late to help us and they were very polite. Mohamed was most helpful. He worked with us to find a package that worked with our budget. I never felt pressured or uncomfortable. Andrew helped with the exam. He was very fun to work with and super knowledgeable. I will definitely come back for any future optometry needs. Thanks for the excellent customer service guys! read more

I have worn glasses my whole life and this is the worst place I have been to. Was in their store literally 3 1/2 hours just to get the glasses then they told me it would be 5-7 days for them to come in. After two weeks I called them and they said they were not in but they would be in within a few days. I waited till 3 weeks had past and never got a call saying they were in. Finally called and got put on hold forever, gave up and drove over. My glasses are finally there and no one called me so I go to try them on and the order is wrong!!! I tell them to cancel the order and refund me, the guy tells me with an attitude that corporate will have to call me and issue a refund cause the order has already been placed and filled and that it would take 5-7 days!!! So 3 weeks later I have no glasses and they want me to wait again for my refund not to mention the guy had an attitude about it. The worst place I have ever been for eye glasses!!! read more

I do not want to give ANY stars but I have to give at least one to post this review. NOT GIVING ANY STARS ON THIS REVIEW. First, I made a 1:30 appointment and the I was told the doctor had just left wen I got there at 1:15. Eye exam was via Skype with a "virtual" doctor. I asked to have a "real" doctor review my test and check my eyes. I asked about eye HEALTH testing such as cataracts or glaucoma. The doctor said they had the equipment but that it was not set up yet. When I questioned him, he then said it wasn't functioning properly. He suggested I be sure to go to a doctor to get my eye health check up because that is VITAL! DUH, I said that's why I am here. I asked if he was an optometrist but got no answer. He is there solely to sign the prescription from the "virtual" doctor. So I had to wait an additional 30 minutes for him to return from lunch and sign my prescription. Then when I went to order glasses, I had to wait for Claudia, even though two other reps were available to help me but they could not ring me up. I left and came back to the same foolishness, so needless to say, I took my prescription and went to another optical shop to order my glasses. It was a waste of time and money for the exam. I went in on Tuesday as a walkin and they had 2 people waiting. I went in on Wednesday with a 1:30 appt. and had to wait around for the doctor to SIGN my prescription. But left after over an hour waiting to order my glasses. I forfeited my $45 exam fee because they were NOT able to help me on 3 separate days. RIDICULOUSNESS! I feel I was cheated out of my $45. How can you apply the exam fee to the glasses if it takes 3 days to get them ordered. NEVER going back, they don't have their act together yet. The clerk said they had been open 2 months. WAY TOO LONG FOR THIS MUCH POOR SERVICE read more