I forgot to update my review! After having a bad experience at las posas location Katrina from san Elijo contacted me and helped me get my glasses thank you so much I'm so happy that Katrina is a manager now because she gives the best customer service and really cares about the patients!! I just give 5 starts because of doctor Wong and Katrina!! Thank you so much read more

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I'm giving this place a 5 !!! I had an excellent experience at Grand Vision Optometry Center, las Posas, San Marcos location. From the moment I walked in, the staff was friendly, welcoming, and attentive. The check-in process was smooth, and I appreciated how they took the time to answer all my questions. The eye exam itself was thorough and professional. Dr. Wong was very good in explaining the results of my eye exam. Dr. Wong explained each step clearly, making sure I understood the results and what they meant for my eye health. I felt confident that I was in good hands.Dr Wong was not only knowledgeable but also very compassionate. He took the time to listen to my concerns and provided helpfulrecommendations. The entire team made me feel comfortable and valued as a patient. Katrina assisted me in getting what I needed and explained what insurance covers. Overall, I highly recommend this place for anyone looking for quality eye care with excellent customer service. I will definitely be returning for my future appointments! read more

Grand Vision Optometry - Optometrists Near Me - San Marcos, California

Just had my second appt ever at this location and I can't say enough good things about it. They fit me in quickly and Dr. Wong was so awesome and understanding about my dire need for a new contact lens and my intense eye needs due to a cataract surgery at 1 years old. She made sure I left today with a lens that would help to get me through until my speciality lens comes in and she made me feel so at ease and relieved and answered all my questions. Thank you Dr. Wong, you are a lifesaver!! read more

Professional, competent, friendly, patient, attentive, on time. I think that's a good abstract! I have been going to grand vision for the past 3 years and I must say they are the ones who made the best glasses I ever wore. Not only the Dr takes her time and explains pretty much everything you want to know about, Grand vision also offers a good selection of frames and will correct/redo your lenses for pretty much any reasons, for free (and fast!). After "debugging" my progressive lenses for a month, they eventually built me the perfect set of glasses. Highly recommended. read more

We've been going to Dr. Wong for several years. She is excellent, thorough and provides great advice. We highly recommend her for your vision needs. The staff is also great. Daisy who was excellent, helped me with selecting a pair of frames and fitting. They give you a quote first and include a copy of your vision test if you want to go elsewhere for frames. read more

I had a frustrating experience at a different Grand Vision location, (I left a yelp review explaining my situation) and this location took the time to call me, apologize, and totally remedy the situation by shipping my glasses to me since I moved an hour away from the other location. Legendary customer service by calling and fixing everything. I can't thank yall enough! read more

My husband and I both use this place for our glasses. We love the selection and really enjoy working with Ashley. She is such a vivacious, fun person. Full of personality. Dr. Iris Wong is so patient and kind, my husband has a complex eye situation and she truly cares. It shows as she did extra research on the situation and gave us clear facts and adjusted expectations accordingly. read more

My family and I have gone here for over 10 years. The staff always goes above and beyond. You can reach them easily by phone or email. They are very knowledgeable and great at what they do and find a way to always save you time and money! read more

My yearly visits have always been pleasant from the doctor (Dr. Wong) to the staff (Jose) are supportive in every concern. This review has long been overdue, since receiving optometry care in 2019 I never looked to seek a second opinion. Thank you Dr. Wong and staff read more

Len from Grand Vision was so helpful. After having trouble with our daughter's new of eyeglasses, he helped to make sure we get the best customer service as possible. My lil girl now has her new pair of pink eyeglasses. read more

A completely wonderful optometry office. All the staff are kind, attentive, and thorough. Dr. Wong is fantastic and I love how she works with and communicates with her patients. I had my first visit (I wear either glasses or contacts daily) and the exam was thorough and corrected errors my last optometrist made with my prescription. I took all three of my kids (ages 6, 8, 11) for their annual checkups and the staff and Dr Wong were so helpful, kind, and patient with my inquisitive kiddos. I definitely recommend Grand Vision Optometry for a family's vision care! read more

I simply love my glasses. Best Customer Service Ever. Amazing variety of brands to choose. Very knowledgeable Opticians. Best Doctors. The whole experience was amazing. read more

Grand Vision Optometry - My new glasses - Optometrists Near Me - San Marcos, California

I've been going to grand vision optometry for over 10 years. Personal experience has shown that Dr. Fu is the best and we have seen others in her practice but will always go back to her only. She is thorough, friendly, professional. Her staff has varied often. Sometimes on point and other times lacking. They've always been friendly but sometimes not very knowledgeable. When it comes to adjusting glasses, the only person I would let her touch my glasses at this point is Katrina who rotates between two locations. read more

We love Grand Vision Optometry!! From the moment you walk in, the energy is more like a day spa than a doctor's office. I felt welcome, everything was clean, employees were inviting and friendly. The office is set up to be a calm place. Dr. Wong is out of this world. She was incredibly knowledgeable even if you are the unusual case. She was fantastic with my kids and really took the time to explain everything. Should you need frames, the selection is fantastic. And if you are like me where you are fashionably challenged and need help picking them out, the front office staff is very accomodating and will help you without rushing you. It was actually fun and I'm so happy with my purchase! It's so important when picking out something that will sit on your face every day and becomes part of who you are/your look. Covid precautions are in place. Masks and social distancing are required. If you want to try on a frame, you bring it to the tables (have mirrors) and after you are done, they clean them before putting them back. They also give you your prescription without putting up a fight (why I left my last optomitrist). Two thumbs up. It's a place that I look forward to coming to and can't wait to come back. read more

The staff and doctors here are so kind, helpful, and thorough! The office is clean and inviting, as well. I'm a new patient and definitely plan on being a longtime patient after my wonderful first experience here! read more

Well I'd like to start saying that I have been wearing glasses since I was in 3rd grade. I'm used to the whole routine of eye appointments but it has been about 2-3 years since I had an exam. My glasses recently broke and I needed to find a reliable optometrist to go too. I went through my insurance and saw that this place had great reviews, so I scheduled my appointment. I am unsure who answered the phone and assisted me but they got me an appointment for the next morning! How great is that?! I was given details of where to find it so I would have no issues. Super friendly and courteous over the phone. Going to today, I arrived to my appointment and was created by AJ. She was super thorough with the paperwork and the whole process. I was assisted by a young gentleman (I didn't get his name) and went through the questionnaire and the Retinal Scan. He was great and a pleasure to be assisted by. Dr. Wong, was a super delight!! She was an informative doctor and so sweet. She was very informative in cautionary methods to maintain eye health. The dilation of the eye is not a necessary expense and she will let you know if it's recommended. They don't charge up the wazoo here! They go by what's best for you. I was mislead with my insurance about what is and is not covered. Guess who worked with me to make sure I was not leaving without something to help my vision? AJ!! She let me know the best case scenario. Like I mentioned I have broken glasses and the contacts I came with, a big NO NO! AJ let me know a year supply of contacts was the way to go. Broke down the price before and after insurance AND let me know about a rebate for Acuvue where I can get some of my money back. Overall best Optometry spot! I won't go anywhere else for my vision need! 5 out of 5 read more

It was time for my yearly eye exam and I of course visited my go to place Grand Vision Optometry. The staff here is super friendly. They have water bottles in a fridge in the waiting room for all their patients. I felt pretty safe coming here during CoVid as they do a great job of disinfecting highly touched surfaces as well as the medical equipment before and after each use. Their office is very clean and well organized. I've never had to wait too long to see the doctor either which I really appreciate. I've been a patient of theirs for a long time (probably 6 years or so) and plan on being for the foreseeable future. If you're looking for a great Optometrist, this is definitely a great place to have your eyes taken care of. read more

Dr Iris and all the staff here are absolutely professional, polite and helpful. I enjoy my yearly check ups here and also they have various selections of glasses to choose from. read more

Grand Vision Optometry - Yearly eye check up - Optometrists Near Me - San Marcos, California

I have been going to this optometrist for over 7 years now. Dr. Fu and all the staff are very efficient and courteous. The wait is never over 10-15 min and they never keep you longer than you need to be. The staff also do the most to use your insurance benefits and get you the best quality eye glasses or sun glasses. I have never had any scheduling problems and they try their best to work around my schedule. Whenever I need my glasses adjusted or fixed they always come through! read more

I needed a new optometrist and was overdue for a check up and contacts. I first went here in May 2020 and had a good experience. The optometrist and staff were nice enough and professional. They also have a decent selection of glasses frames to choose from. My experience has kinda gone downhill since then. I ran out of contacts last month and was in the area so I stopped in to make an appointment. Unfortunately, I ended up having a conflict and was unable to make my appointment. I literally called 10+ times over the 3 days preceding my scheduled appointment and no one ever answered. I then receive an email telling me that I missed my appointment. Right.... I know... I tried calling. I responded to that email, again with no response. Fast forward to today when I realized I REALLY need contacts for an upcoming vacation. This resulted in 3 more phone calls that don't get answered. I do understand there may be staffing challenges that are prevalent in all industries, so if you're ok with some lack of responsiveness, the place is actually nice, otherwise I recommend finding somewhere else. read more

My husband went in to have his left eye checked out (not for an annual vision exam). He has been experiencing pressure in his eye among other problems in his eye. Dr. Iris Wong was very thorough. She not only dilated my husband's pupil but had a picture taken of his pupil. Among other test that were performed by a friendly staff member. All of this was covered under his VSP insurance because it was a medical issue. All he had to pay was his copayment. Dr. Wong was warm and empathetic during the consultation. Thank you! read more

Grand Vision Optometry - Complementary water bottles - Optometrists Near Me - San Marcos, California

Wow cant believe I have been driving by this place for years. Went as they take our insurance (VSP) and are REALLY close (around the corner from Sprouts Grand Plaza). First the decor is really amazing. I know that shouldnt be a factor but it was very soothing and re-assuring. The doc and staff are all very nice and legitamately friendly. Will definately have the whole family go here. read more

Now I received notification that I was verbally abusive towards their staff and that they are no longer going to stand behind their warranty on the glasses I just purchased. They claimed lenses can only be dispensed in pairs. This is completely untrue. They only replaced the lense that fell out in a dark parking lot which I could not find. For which I was charged $248.00. They claimed that they were helping me. They also claimed that the price I was given was the patient price and that they could not extend insurance pricing to me, therefore they profited from their own error. I still do not understand why upon arrival from their lab initially that their associate removed my lense from the frame. They are claiming that the lab needed to remove the blank lense from my frame to put my prescription lense into it. Why on earth did their associate remove my screw from my frame after my glasses arrived from their lab? I watched them do it. The lense I lost was the same one they removed. It was not a lab issue it was an issue with Grand Optometry ability to replace the lense. I was given some bologna that they could not replace a single lense which is exactly what they did. They charged me another $248.00 for the lost lense as if it were my fault. To add insult to injury they claimed that I had been verbally abusive to their staff. This is completely untrue. I did raise my voice. They made me mad by charging me full price for glasses I had recently purchased and they would not even extend insurance pricing to me. I was willing to pay more initially because I thought they had higher quality control standards. read more

The staff is amazing. Very professional and friendly. Complete exam no rushing you out. Answered all questions I had

Now that I've found Grand Vision, I will NOT be going anywhere else. About a month ago, I had a terrible experience at a new corporate optical company, and somehow, I knew that something wasn't right... maybe it was the fact that I didn't have a physical doctor, and it was through a TV screen with a choppy internet connection? Who knows! ...so I scheduled an exam here at Grand Vision. I used their website to request an appointment, and I got a notification through email when my appointment was scheduled. The day before my exam, I also received a text message reminding me/ confirming my appointment day/ time. When you walk in, the staff is very friendly, the selection of glasses and sunglasses are vast, the layout is open and clean. There are also comfortable couches you can sit while you wait/ fill out any paperwork. They also offer small bottles of water. The entire exam process was straightforward, and both the tech and doctor were great. I love Dr. Wong! She has a great sense of humor, and she explains anything you need clarified or have questions about. When it comes to frame selection, they have it ALL! ...in my opinion, at least. They're one of the few places that have a lot of Men's frames, too; although, I think there are a lot of frames that are pretty unisex. They have a large variety of designer frames (Prada, Gucci, D&G, Chloe, Ferragamo, Tiffany, Longchamp, Marc Jacobs, etc.) as well as more affordable options, but I can tell you that their retail price on designer frames is much less than just about everywhere else I've looked. They also have a variety of sunglass frames, including Rayban and Spy. On select frames, they offer same day service, also. Oh! I can't forget to mention that they offer sales periodically. I got my second pair for 40% off the total, and I used that for sunglasses! They also do annual trunk sales, so look out for those, too! read more

Everyone is always very friendly and professional. Little to no wait for appointments. Excellent availability for appointment scheduling. Clean and pleasant office vibe. read more

Grand Vision Optometry - Comfortable waiting area with cold water available. - Optometrists Near Me - San Marcos, California

I've been going here for years. They've always gave me a great customer experience and really good prices. Today, I was able to get some Oakley's glasses along with transitional lenses. In addition, I was able to keep the original lens. As a result, I was able to pop the lenses in the exact same pair I had bought previously. This saved me quite a bit of money because my Oakley's lenses get scratched up all the time. Resulting to me buying new Oakley's almost every year or two. With this new prescription, my lenses have a warranty for two years. Therefore, if they get scratch up, I can come in and exchange them. read more

Dr. Fu did an excellent job assisting me with a prescription for my contact lenses and eye exam. I have a fairly rare prescription for contact lenses at over +6.5 and surprisingly she had a sample for me to wear out the door. This was awesome as I literally had no back up lenses and the pair I had on was a few weeks old. The location is super convenient for me as I frequently am in this shopping center enjoying some of the fine cigars next door. read more

Grand Vision Optometry - Optometrists Near Me - San Marcos, California

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This specific location is so awesome! The staff is always so sweet and does everything in a very time-efficient manner. I come back every year! read more

The practice owner was kind enough to call and speak with me. She validated my concerns and took in my feedback. While I know this situation was mismanaged, I do appreciate the owner's open dialogue. read more

Great optometry services from greeting at the front desk to a through and informative examination. I could tell that they really care for their patients and customers. Highly recommended. read more

Everyone at this office is very pleasant. I usually hop from one office to another every year but since I had a very pleasant experience last year, I decided to give them another try. And just as expected, everyone was warm and kind. The waiting area is really nice and spacious. The entire office was properly decorated. They have a good selection of glasses, although I usually use my own pairs. They provide water and there is a lot of parking available. It is also in a shopping plaza so you can definitely go and run errands before or after if you desire. It's nearby the freeway and easy to locate. They're near the store Five Guys. :) It was my first time working with Dr. Wong and I really enjoyed her demeanor, her helpfulness, and her knowledge about the questions I had. She showed professional care and was kind to me. I definitely recommend this office! read more

Outstanding. Doctors and staff are phenomenal and exceed all expectations. Frame brands/styles = *chef's kiss*

Love coming here for our eye exam. Everyone is extremely friendly and welcoming. Great selection on glasses for the whole family.

My daughter and I recently needed an eye exam and chose this place because it was so close to our house. I was so pleasantly surprised by their thoroughness and care to ensure that we both received the correct prescription. The glasses buying portion all the expenses were completely laid out for us before we began to look at glasses. So that we knew exactly what our out of pocket expense would be. Everyone was so friendly and helpful in helping us to pick frames that fit our face and style well. My daughter and I received our glasses yesterday and I am very pleased with the quality of the glasses! Fit beautifully and they even took time to ensure that they fit properly before we left. We also received cleaning spray that is free to refill with clothes to care for our new glasses. Overall I am extremely pleased with our experience there and will definitely be coming here again in future. read more

A very good experience! It was easy to make an appointment, the office was well organized and the staff friendly and polite. The doctor was professional, thorough, and listened well. I requested the written prescription so I could have glasses made elsewhere and they were happy to accommodate my request without any attitude. I will definitely be back next year for my next exam. read more

I came here last year for eye exam and been trying to get a new glasses ever since. The problem is they don't have many frame selections to choose from. I stopped by at least once a month in the past 6 months and still couldn't find one. I found one but not the color I wanted, I had to pay $20 for shipping and waited for 2-3 weeks. Tried it again and didn't like it. It was too loose and big for my face. After 6 months, I still didn't have glasses. Very disappointed and I won't come back to this place again. read more

Grand Vision Optometry - Grand vision - Optometrists Near Me - San Marcos, California

I have to say I am extremely impressed at how this office handled my husbands situation. They called right away and found a remedy for my husbands glasses. We were actually able to pickup his new glasses same day and they gave us a refund on a portion of the cost because of the mix ups. I'm updating my review because I feel that they handled our complaint quickly and professionally! read more

I've been coming here for over 10 years and recommend Grand Vision to all of my friends in San Marcos. The staff and Dr's here are extremely knowledgeable and the environment is relaxed. I have seen both Dr Fu and most recently Dr Wong - both are excellent! The frame selection here is fantastic too! They have a large variety of designer frames to chose from and there is always someone on hand to help you pick something that will work for you... Thank you to David for helping me decide on new frames! You rock! read more

Dr. Iris (yes she has the perfect name for an optometrist) and all of her staff were fabulous. They were friendly from the moment I walked in. I felt listened to by each person I spoke with and felt they all genuinely enjoyed the work they were doing. Dr. Iris is very kind and made me feel very comfortable because she answered all of my questions thoroughly, she explained everything she was doing and what for, and she took the time to educate me about my eyes. I am glad I found her. Looking forward to continuing to visit Grand Vision for all my eye needs. read more