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    1 month ago

    Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment to

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    6 months ago

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    3 years ago

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    Spectrum

    Spectrum

    (14 reviews)

    I had a technician come out today that was terrible. But the reps I have worked with on the phone…read morehave been wonderful and have been able to walk me through fixing the issues every time. The tech today was supposed to come out and move our router and modem to a centralized location in the house and add an additional pod along with fixing our current pod that has been having connectivity issues. Instead he swapped our modem for a residential one and told me there are connectivity issues happening outside that someone would be out to fix. He made sure to let me know this would not be an over night fix but something that would take place over the next week or so. NOTHING ELSE HAPPENED. No moving the modem and router to a centralized location, no additional pod, no fixing the current pod. Nada. I was extremely concerned with the swapping of modems and still haven't gotten a clear answer as to why. As for my maybe... the people on the customer support end have been great. Each one have been able to walk me through technical issues and have us up and running. I'm not tech savvy but I can take directions well and I'm patient. When you treat people with kindness it's typically given back and that's been my experience over the phone. In fact, even calling in about my experience I was told my 2 different reps it was the calmest freak out they've witnessed. My main reason for writing this review however was to make sure I specifically acknowledged Justin from New York who helped me over the phone at 12:30am my time,1:30am his time. Yes he listened to me and he understood where I was coming from as a customer. He scheduled a technician to come out and fix my issues that should have been fixed today when the first tech came, all of which I greatly appreciated. But it was the end of the call when he empathized with me that really made me feel heard. So Justin, if you ever read this, thank you. I didn't know how much I needed to hear that and I appreciated it more than you know. And thank you for scheduling a new technician and listening to my experience. I know it was a lot to hear at 1:30am. My rating is based on this experience alone, so spectrum, you have Justin to thank for these stars and should find him and give him some sort of incentive (as your overall rating could really use a lot more 5 star reviews and I would give your in person tech 1 only because you can't do 0).

    I discontinued my on April 8 and return the equipment on that same day. Today I received notice…read morefrom American Express that I had been charged $100 so I called. I was told since the billing cycle started on April 6 and I didn't return the equipment until April 8. I would the $100 charge. I think that that should have been prorated regardless since been a customer for 7 1/2 years and the bill every month on time. Their response was that company policy that the billing cycle is for one month no exceptions.

    AT&T Store

    AT&T Store

    (20 reviews)

    $$$

    Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

    Katelyn was outstanding! Exceeded my expectations! Took the time to figure out my issue with my…read morephone which was complicated. Gave me options on my new phone and gave me cost savings options on top of it all. Thank you I am a loyal customer to At and T and Katelyn.

    Spectrum - isps - Updated May 2026

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