Great store with a great staff! Always clean and fair with prices. Can always count on them to take…read morecare of you.

From the owner: Switch today & enjoy America's largest 5G network.read more

I just switched from Verizon to T Mobile at Sam's Club. Verizon was overcharging me and their…read morecustomer service was not good. Customer service is #1 for me. So, when i encounter it, I am going to take time to recognize it. Matt Gibbs at T Mobile in Sam's Club was the best i have ever experienced in cell phone service. Now in case you are suspicious of this review, I did not know him, he is not a relative of mine, I had never seen him before. Switching cell phone service can have its issues (I had my wife's phone but not her code to open it) and Matt was content and helpful while i tracked it down. Also, T Mobile's pricing is so much better than Verizon it saved me money and plus the perks from Sam's Club were nice. Anyway, if you are looking to switch, go see Matt Gibbs inside Sam's Club. This guy is excellent!

Many things you would call 611. This fails so often and our bill would increase. This store and…read moreits employees are incredible! Not only did they know every feature and price, they would call for us to work with the phone support. Several things calling in are not correct because things change often. The people at this location know up to date info, offer T-Mobile Tuesday discounts and are truly all about this company. I highly recommend all of your phone needs by going in to this location. They even know how To take any unlocked phone that will work on T-Mobile and have it work. My wife and I were just here and after, the 611 phone support dropped her lines again and it was two days to fix. We should have simply returned to this store and let them assist us. Well don T-Mobile

Misled, Trapped, and Ignored -- AT&T Violates FCC Rules and Customer Trust…read moreOn 9/30/2025, I walked into an AT&T store considering switching my 9 lines from T-Mobile. To test the waters, I transferred 3 lines and brought my own devices. I intended to use my military discount for a consumer account, but the store representative told me the only way to have more than 10 lines was to open a business account. It felt questionable, but he assured me this was common practice for large families. I was hesitant, but the rep promised I could try the service for 30 days and, if it didn't work out, I could easily port my numbers back to T-Mobile. Within 24 hours, I realized AT&T's service was unusable where I need it most -- I couldn't even make clear phone calls from my own home. When I called AT&T to port my numbers back, they refused to provide the required transfer PIN, despite me verifying my identity multiple times. I even offered to go into a store with my driver's license. I've now spent over 20 hours on the phone with customer service, being bounced between departments, and still no resolution. AT&T claims I must wait 30 days for email verification or use the myAT&T app, which I cannot access because the rep signed me up under a business account -- a setup I never requested. This is not only misleading, but it also violates FCC regulations, which require providers to release numbers within one business day once identity is verified. Even T-Mobile stayed on the line with me during one of these calls and was shocked by AT&T's refusal to comply. My numbers are being held hostage, and I'm left without reliable service in the areas I need it most. This experience has been deceptive, exhausting, and unacceptable. I strongly advise others to think twice before trusting AT&T's promises -- especially if you value transparency, service quality, and your right to control your own phone number.

Katelyn was outstanding! Exceeded my expectations! Took the time to figure out my issue with my…read morephone which was complicated. Gave me options on my new phone and gave me cost savings options on top of it all. Thank you I am a loyal customer to At and T and Katelyn.

I go to Payless Wireless multiple times a year because as you know, IPhone screes break like every…read more3 months well if you are me at least they do lol. The first time I went I could tell this place was special the owner Bryan is supper chill, easy to talk to, and if you are lucky he will bring his two amazing dogs with him to work. Which by the way are the most best behaved dogs on this planet lol and super sweet. Bryan is so patient with what ever you need help with. He has basically taught me everything I need to know about my IPhone in 10 minutes. If you need a new phone or a phone fixed this is the best place to go in Wilmington. 100% recommended PS: I'm pretty sure they do it all like also fix laptops, computers TVs etc..

By far the best cellphone repair store in wilmington…read more Defiantly the best prices and the fastest service. And if they can't fix it, you don't pay!!

My son broke the screen to my iPad mini so I decided to try this place out based on the reviews…read more Everything was great at first but home button was placed back in properly and not the buttons are all stuck and the screen turns off all the time. My iPad is ruined and barely works as before and all I wanted was the screen fixed now nothing works correctly.

They repaired multiple phones for me and offered a 15% discount…read more But they split the discount and applied 5% to each phone, which, of course, results in a 5% discount on the total.

Ted makes house calls. He has rectified WiFi issues, cable issues, laptop issues, and more. He has…read moreinstalled a home entertainment system at and gotten on the phone with us to sort out tech issues with Spectrum. He and the crew at the shop are friendly and knowledgeable and "phix" things quickly at reasonable prices. I wouldn't hesitate to recommend Mr Phix.

Fixed my all-in-one computer ... dropped it of on a Sat and picked it up on Sun... great serviceread more

5-10-26 Mr Phix is the real deal from beginning to end…read more #1 they are open 7 days a week #2 the employees are first rate #3 the fees are more than equitable. I have had the pleasure of being served by Mica and Ty on different occasions -- both were very patient, keen listeners, courteous, and well in formed with tech skills. TED, the owner, has assembled a remarkable group on young men and women at Mr. Phix. HIGHLY RECOMMENDED!!

My wife and I both had new batteries installed in our iPhones her replacement went perfectly I had…read morea small problem with mine it was immediately fixed with no charge the staff was great highly recommended

I couldn't be happier with the service. I thought I'd cracked one of the lenses on my iPhone 16…read moreProMax and that I'd need to shell out big bucks for it to be fixed. The very courteous technician quickly diagnosed that it was only the screen protector on the lens, not the lens itself that was cracked. He replaced efficiently and just a few minutes later I was on my way home! Give that man a raise! He was handling a long line of customers, fixing items quickly, and doing it all with kindness! Highly recommend!

Outstanding experience! Joe was extremely helpful and fixed my clogged charging port and even…read morecleaned my phone. Very professional service at a very reasonable price. Highly recommend.