Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over…read more$22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!!

Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment…read moreto

My wife and I have had multiple Spectrum/Time Warner accounts for years, and I can honestly say, my…read morecustomer service for those years could not have been worse. Primarily from rude, non-caring, over worked employees. I have always dreamed of a true Spectrum competitor. Last Wednesday, November 12th, I encountered a customer service representative, that rendered true customer service. His name is Joshua Quigley. He was very nice, he listened to my problems and was very knowledgeable regarding the solutions needed to remedy my problems. Spectrum would do well to replicate this gentleman's approach to customer service. I will rate my experience for that day a three, because the wait time to see Joshua was ridiculous. They had two representatives for a lobby full of people.

I came in today to drop a modem off. The store is very clean and reminds me of a Verizon or really…read moresmall Best Buy. You have to sign in on a tablet and it was unfortunate that the elderly lady in front of me took 10 minutes to answer three questions. I really think there should be another option to sign in if you don't know how to use that. The store was full of men only working there. The guy who helped me was super friendly but I felt as if they were not really customer service oriented in general. There was a lady carrying a huge box and I am the one that helped her out the door instead of one of the three men just standing there. I would be happy to never have to come back here.

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!

Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

Cloudwyze Fiber in Nash County: A Masterclass in Poor Service and Even Worse Communication…read more If the service works, it works--until it doesn't. And that's when everything goes downhill fast. For a company supposedly specializing in technology and communications, Cloudwyze's communication is virtually non-existent. They have no SLA (Service Level Agreement) available for customers to reference, and good luck getting any answers from their support team--if you can even reach them. Often, the phone doesn't ring, or worse, it rings and hangs up before you can speak to anyone. No email notifications. No status updates. No status page to check when there's an outage. It's as if they simply don't care whether their customers know what's going on. And let's be clear--Cloudwyze isn't a new player in this space. They're not a startup trying to figure things out. They've had plenty of time, resources, and examples from competitors on what not to do in this industry. In short, Cloudwyze is dropping the ball on service, communication, and customer support. Save yourself the frustration and look elsewhere if you're in Nash County and need reliable internet.

From the owner: Designed out of the merger of a dedicated IT consultancy and an internet service provider, we have…read moretaken the lead in educating clients on platforms such as public and private clouds as well as how to leverage virtualization to provide a more enterprise grade network. CloudWyze will continue to stay on top of the latest trends in business IT and forever explore new and innovative ways to apply technology to each served business verticals. CloudWyze will always make every effort to take ownership of our customer infrastructure all the way to the end user to ensure each user is operating as efficiently as possible and the costs to the company are competitive and in line with the customer objectives. Our team will, forever and always remain customer focused with the customer at the top of our organization.

Charter Communications has a monopoly in this area to provide cable services, so you're basically…read morestuck with them unless you want to go with a satellite provider. Their "slogan" is that they are "Reliable." NOT! We have had three different cable companies in the three different towns we've lived in over the past 15 years (Maryland and North Carolina), and Charter is BY FAR THE WORST of all three cable companies. The only way to get any satisfaction on invoice problems, service problems, reception problems, etc., is to make a big stink with the Better Business Bureau and the NC Attorney General's Consumer Protection office; then watch them run! Seriously, who wants to have to do this? I didn't, but it was the only way to get my problem worked out. Once I complained to both of these organizations, I got resolution within a few days. In fact, I had three different customer service representatives in the "escalation department" helping at the same time. Funny, though, because none of them knew that someone else was helping me. So much for "communications" problems... even within their own company. Anyway, you have to do what you have to do and, if you're having problems with them, this is the quickest way to get their attention! Cable, or any other monopolies should be outlawed, but the cable companies have us by the balls in Wilmington, North Carolina, people! Next stop, the legislators who grant franchises and make the laws.

First of all, the employees are nice. However, the service takes forever. Don't plan on getting in…read moreand out in a hurry. I dread it if I have to go in for something because I know I will be there for hours.

People are nice HOWEVER they must need more training. I can't even begin to explain the amount of…read morestress and strife it has been to upgrade my *backed up* IPhone 6s to a IPhone 8. First they couldn't get all my texts over and they didn't even restore my new phone to how my 6s was set up. I basically had a clean slate with my old pics and old contacts only. After I told them this was not going to cut it. I spent 2 1/2 more hours in there to get my texts and ios all set up. But I was then told as my pics and apps were still loading from the back up, that I could disconnect from the WiFi and it would use cellular to get those apps up and pics back. Well. Let me tell y'all, that was the WORST advice I've heard and I don't know if it was because they thought they did their job or wanted me gone. But. They obviously need more training. I will be back in today to attempt to correct the damage they have caused. Glad I kept my old phone because I essentially have a brand new phone that I can't even use and I can't even load the apps now on my own WiFi. I'm just so disappointed. It has NEVER been this hard like wtf.

Every time I go here, zero sales people come to help me. I always have to either seek them out or…read morefind what I need on my own. Unfortunately this is the only Best Buy in this area.

Geek squad is great, other staff are not. Poor communication skills and condescending to customers…read more Please train your floor staff with proper etiquette, if you are having a bad day then pass the sale onto another employee instead of getting butt hurt.