Review from Wilmington, NC. If you really care for excellent sound from your home audio-video system, then look to Audio Advice for the best guidance and the best equipment. Oh sure you can go to an electronics store like Best Buy but Audio Advice will evaluate your home theater room and suggest the best possible equipment. I have known this company for years, even when it was Audio Lab before Audio Advice took over. I recently purchased a Paradigm powered subwoofer from them, and it has made a dramatic improvement to the sound quality. I should have done this years ago but I didn't know that passive subwoofers simply drain power from the receiver and yet don't give good sound. Thank you, Pat Henig, for your excellent advice and arranging an excellent installation by a skilled technician to do the upgrade. read more

Poor poor customer relations. Kept my money on a cancelled order and I never received the speakers but am getting threats from finance company that funded the purchase. Poor Poor poor shame on you all there. read more

Richard was very knowledgeable and helpful. The B&W speaker repairs were done accurately and timely. I will be a return customer when the time comes to upgrade my stereo equipment. read more

I bought a receiver here and beforehand I asked about the NO RETURN policy. I was told we don't do returns but we can do store credit. I purchased the receiver and it was garbage compared to my old school Harmon Kardon so I used store credit to get a Klipsch center speaker since I couldn't return it. Then I decided to upgrade my center speaker again with store credit and in the process the owner refused to apply the tax money I paid for the initial speaker. I of course told him that's not how it works if you get a refund you get refunded the tax too. His response was that he already paid the taxes so he couldn't get the tax money back. Not only is that not true but it's also illegal to not refund the tax to the consumer is what I was told by the IRS tax fraud department. I continued to argue that it was ridiculous he was keeping my tax money but I let it go since it was only $30. He also probably kept the tax I paid on the receiver. Throughout dealing with the owner to this point he was very rude and argumentative to basically anything I said even claiming the receiver I bought was better than my Harmon Kardon or I had it hooked up wrong or I didn't set it up right etc etc. So then I decided to upgrade my center speaker to a $750 center speaker and after that decided it did not sound as good with music due to the extreme amount of bass. So I decided I wanted to get the old center speaker I had previously and a subwoofer instead. Then I called to again use store credit since it would be about $900 for what I wanted I should be able to do since I already did store credit twice right? I was told by the owner that he wasn't willing to do store credit on such a high end item because nobody would buy it open box. Obviously I argued that he told me before I ever made a purchase that I could do store credit just no returns. He then changed his story and told me he did me "a favor" by giving me store credit the first 2 times which again is 100% not true. I would have never made a single purchase from them if there was not at least store credit. During this conversation he was again rude and argumentative saying things like I think I'm done with you and offered to only give me half $375 store credit. So now he was saying he would do store credit but only half the amount? During this conversation he threatened to hang up on me and eventually said bye and hung up. He then called back claiming he lost power (YEAH RIGHT). So he threatened to hang up on me and then hangs up and calls back claiming he lost power? Bottom line the owner has absolutely no business running a business if this is the way he treats his customers not only personally but also the shady business practices of keeping my tax money and saying I can do store credit and allowing me to do it twice but not a third time. At one point he even threw a temper tantrum and snapped at me so I told him if he doesn't want to do store credit I'll report him to the better business bureau, leave a bad review and report him for tax fraud. He laughed at me and said go ahead report me to the bbb leave a bad review and claimed it wasn't tax fraud because he "pays his taxes". He even told me to get an attorney he didn't care. I would stay far away from this place and spend your money elsewhere!!!! There are plenty of good places in town or online that not only have a return policy and better prices but will also treat you with respect as a paying customer unlike this owner and not flat out lie to you and change policies based on the item in question. This was literally the worst buying experience I have ever had. STAY FAR AWAY FROM THIS PLACE DO NOT SPEND YOUR MONEY HERE NO RETURNS NO STORE CREDIT TERRIBLE CUSTOMER SERVICE!!!!!!!! read more