Excellent service. Quality product. Fantastic support team. I have had the generator for 4 years and it comes on when I need it every time without fail. read more

I started out with these folks because I was unhappy with my previous guy. I have found Generator Supercenter to be very responsive to my needs after I saw them working across the street. I'm here today because I just had them install a replacement generator for the one I've had out in the salt air for 14 years. Although their website says generators will be installed withing 60 days, mine was up on its platform (coastal flooding is a thing here) in only 4 days. Can't beat that! read more

The weekly 5-minute test run gives me great assurance that the generator will be there and in good running condition when I need it.

Had an issue, they came and diagnosed the problem. Then had to come back to do the repair. Their techs are excellent. But be prepared to spend $250 for the diagnosis. And I spent another $400 for the repair. If you have a generator don't hesitate. Good people all the way around. read more

Customer service and maintenance plan is top notch. I highly recommend thier service and when u do, make sure to use my review as a reference ! read more

They provide great service and I have had no issues with my generator since it was installed last year. The technician was friendly and professional. The price was competitive and so far I am very pleased with Generator Supercenter of Wilmington. read more

My generator installation was completed today. It could not have been a better experience. Every person I interacted with was knowledgeable and extremely pleasant. Eli was the sales person. I interviewed two companies. After meeting Eli I was sold that he could be trusted and that he was going to take care of me. Katie in the back office was awesome and stayed on top of everything. The electrician who did the install was awesome. He had a big job to do given my setup circumstances and he stayed calm and finished in time for the inspector. Sorry I can't remember his name. The install was done by Corbin and he couldn't be a nicer guy. Explained everything to me and tested the system. Overall I would highly recommend this company and their team. Thanks!!! read more

Truly amazing crew. From my salesman Kyle, to support staff Lorna and Katie, to final setup and instructions from Erik, the entire experience has been effortless on my part. The staff is friendly, informative, and knowledgeable. They just don't sell Generac whole-home generators and send you on your way. The selection of the correct Generac for your needs is well thought-out. You do not want model too low nor too high a capacity. Proper installation is truly turnkey. Once all is completed, you are not left alone. Generator SuperCenter gives you hands on demonstrations and offer a cellular-direct communication between your unit and the support staff: They know even before you do if anything is amiss. Add into all of the above, the Generator SuperCenter is official Costco approved. read more

Great place to work and even better business for customers as we are a Full Service/Maintenance and Installer of the "Mercedes" of generators, Generac Generators. Generator Supercenter ™ is the #1 Generac dealer in North America. We provide quality generators, installation, and repair services to keep both your home and business protected. Our generators are top-of-the-line units that offer power from a few days to weeks after a blackout. Our skilled technicians and electricians work quickly and effectively to ensure that your property is covered. With our turnkey installation, you can enjoy peace of mind with a new generator. It's one call and that's all. So if your shopping for the best "WHOLE HOME & BUSINESS" standby generator to power your home from the next power outage (either from a major hurricane to a small thunderstorm and let's not forget the all to often "accidental" power grid failure) now is the time to call and get a FREE quote. Don't wait until it's too late! Call today to set an appointment!!! Financing is available. read more

I purchased a home house generator in December 2022. I gave them a deposit of 7,000 dollars and It is the middle of April and I have not had it installed. I was assured during purchasing that it would be no problem getting permits. The city of Leland NC required a flood permit, generator stand permit and a building permit. I have had to call them many times to see where we are at during this process and I feel like had I not bothered them the permits would still be lingering. I know the city is at fault here but if the company had explained how difficult it was going to be I would of declined the generator and just bought a gas powered generator. I have no idea at this time when I am getting the generator but I hope it is installed before hurricane season hits. I would not recommend this company just because the lack of follow through on their part to get things done. I think they could care less if I get the generator or not. read more

Totally unresponsive to requests for maintenance service quotations on an existing Generac generator. Numerous emails and phone messages left with only one response. They never followed up. Would not trust them to do anything on my generator. A.S. read more