This is THE place to go. Ted & his team went above and beyond. with their work on my iphone. I…read morevisited 1 store before Mr PHIX with no results. Ted has deep knowledge and experience with top notch customer service. HIGHLY recommend.

5-10-26 Mr Phix is the real deal from beginning to end…read more #1 they are open 7 days a week #2 the employees are first rate #3 the fees are more than equitable. I have had the pleasure of being served by Mica and Ty on different occasions -- both were very patient, keen listeners, courteous, and well in formed with tech skills. TED, the owner, has assembled a remarkable group on young men and women at Mr. Phix. HIGHLY RECOMMENDED!!

I was having some major issues with my phone, T-Mobile were the last folks to set up my phone, so I…read morewent there first but after having a miserable experience with a dismissive and diffident associate there, I went to the Best Buy on College Road where I had originally bought my phone (a Pixel 7) to seek help there. The associate there, Thomas, was patient, helpful and found the issue with my phone and fixed the problem. He made sure to explain to me exactly what had caused the problem and how to prevent it again. No charge, you can't beat that for value!! I know a lot of folks seem to be down on Best Buy... but they must not have met Thomas when they were there. He was one of the best and most competent customer service/sales associates I've ever encountered.

Geek squad is great, other staff are not. Poor communication skills and condescending to customers…read more Please train your floor staff with proper etiquette, if you are having a bad day then pass the sale onto another employee instead of getting butt hurt.

This is the place. After a disastrous custom build by a shop located on Oleander (YCF - see…read morereview), I needed extensive help to rebuild my PC. I met Brandon who was as friendly as he was knowledgeable. I immediately trusted him. I removed the junk parts that the previous shop installed (and returned same to YCF) and turned the gutted PC over to Brandon to build the PC the way it should have been done in the first place. At every step of the rebuild Brandon kept in close contact. It was a joy to work with him. It is without reservation that recommend Computer Warriors!!!! Update: If at all possible try to bypass whoever it is that works the front desk and speak directly with Brandon. The front desk is staffed by a guy who is unfriendly and completely disinterested in anything you have to say. On that initial Monday morning, if I had met that guy instead of Brandon I would have walked out.

I brought a Samsung phone in last week that needed to be factory reset. Unfortunately, I could not…read moreremember the email address or password to get into the phone. This, of course, presented a problem when trying to factory reset which is why I came to them in the first place for assistance. The rep spent less than a minute speaking to me. His exact words were that "it cannot be fixed and it's basically a paperweight." The gentleman told me the cell phone provider also could not assist me and really no one could. I reached out to Samsung directly for assistance and they referred me to a local certified phone repair company. Within 24 hours of taking my phone there it was unlocked and factory reset. I wish the gentleman had handled this differently. He could have stated that The Computer Warriors are not licensed or authorized to do these sort of repairs. If he had, I would have found outside help but still kept them in mind for future work. Honesty and professionalism go a long way.

Update: I finally ended up fixing the computer myself a few years back. I looked up a couple…read moreYouTube videos on how to swap an Apple hard drive, bought the tool you need for $8 at Lowes. Took the panel off, disconnected the original Apple hard drive and replaced it with a $200 1 terabyte Samsung one. This of course made me ineligible for any further "assistance" from Apple or their "affiliates," but funnily enough I haven't had a single problem in years, the longest it's ever not had problems and it still runs like a dream. So I dunno, maybe sit on that one, "geniuses" lol.

I'd purchased a MacBook Air from Amazon after a misadventure with my last Microsoft product…read morepurchased in Durham. One problem after another necessitating three drives to/from Durham (getting it 'fixed' and replacing it once and turning it in for a refund the last time the third time). I've always been a MS guy and also an Android phone guy as well, so when my new position provided me with an iPhone 6s I looked at it as someone would a poisonous serpent. Over the next few days I found that once bitten, however, it did kind of grow on you. So, what to do with a replacement for my laptop for work? A refurbished MacBook Air seemed a good bet and one of the Apple aficionados at work 'helped' me set it up which soon had me thinking of throwing it out the window of my office (I actually have none, but was getting ready to make one). I went to a presentation at Brunswick Community College that night and while taking notes using "Notes" a neighbor asked me why. When I explained about my struggles he suggested going to CityMac (which I'd never heard of); telling me it is an Apple authorized service center, I figured I had nothing to lose. What a difference! No appointment, no attitude, just walk in the door and almost immediately I was met and welcomed. Customer service is not dead, but alive and well in Wilmington at CityMac. Within a few minutes my issues with my laptop were resolved and I was on my way. Bye bye Microsoft.

Susan is unfriendly and highly opinionated. They built a custom PC that was supposed to be a fast,…read moreflexible machine. What did I get? An Asus Mini motherboard (about $70 retail) with a slow, dated CPU. I ended up with an out-of-date entry level PC with 2 USB ports!!??? Even though they used my new PSU, GPU and cables I received $0 credit. When the PC was delivered, I was expecting a professional installation. What I got was a sloppy, inept job: Cables were left tangled in a knot on the floor - software was left only partially installed. The worst part was I was presented with an $800 bill that exceeded by almost double what I was quoted after sizable 4 digit deposit. I was so intimidated by the presence of their employee inside my home, that I handed him my CC. (I have since initiated a case against YCF for that $800 bill. I did not seek a return of my 4 digit deposit.) After returning the MB and CPU to YCF, I hired Computer Warriors to build the PC that I was promised. I should have started with this friendly, professional, company.

I brought my aging laptop in because the keyboard was having problems. After an assessment, they…read moredetermined the problem was with the motherboard beginning to fail, and that at the price and my computer's age it wouldn't be worth fixing. Because they couldn't help me, they didn't charge, and I very much appreciate that honesty and concern for the decision that made sense instead of taking my money! I'll come back if I need repairs in the future.

Contacted A Plus Computer Repair when my business lost our desktop PC to a power outage/lightning…read morestrike, unfortunately it hosted some important applications with only localized storage. Also I live in Winston Salem with my business in Jacksonville, NC. Very quick reply with full flexibility to meet me quickly. The tech was efficient in documenting what I needed, a full clone of the still intact and good drive from the dead computer into a new COTS machine I purchased at Best Buy. Tech did a great job rebuilding the drivers in the OS for the new updated chipset and hardware and provided the confirmation of fix via text. He also met my timeline of next day turnaround for about the 100GB of data on the drive. Appreciated his honesty and effort to meet the commitment on the timeline for the fix. Highly recommend A Plus Computer Repair, would trust with my personal and business machine.

Reached out to A-Plus about fixing my watch and they were extremely helpful. Quick to respond and…read moreexcellent customer service. They were able to fix the watch and went above and beyond to ensure I was satisfied. Thank you, A-Plus!

There is a reason for all the five star reviews: Bilzi Mac is as good as it gets. If you're in need…read moreof Mac repair or service, look no further than this wonderful Wilmington shop, locally owned and operated for over twenty years. Sue and Steve combine knowledge and expertise with good old-fashioned customer service, and Mac guru extraordinaire Dwayne is practically a miracle worker. Located on Oleander near College, it also shares a parking lot with Mellow Mushroom. A perfect spot to grab a bite to eat while waiting for a migration to complete. If you'd prefer to wait inside, there's a comfy sofa and two friendly pups, Gracie and Buddy. Prices are extremely reasonable for the services offered, and it's likely you'll save money compared to other computer repair shops and service providers. In the market for a new computer? Bilzi Mac offers previously owned, rehabbed Macs for sale, plus a wide array of accessories.

Nice place. She's very nice and professional. He's a bit of crank. He may be the brains but my…read moresuggestion is to keep him out of customer service.

Ted makes house calls. He has rectified WiFi issues, cable issues, laptop issues, and more. He has…read moreinstalled a home entertainment system at and gotten on the phone with us to sort out tech issues with Spectrum. He and the crew at the shop are friendly and knowledgeable and "phix" things quickly at reasonable prices. I wouldn't hesitate to recommend Mr Phix.

Fixed my all-in-one computer ... dropped it of on a Sat and picked it up on Sun... great serviceread more

Trustworthy, reliable, and very knowledgable. Robbie and his team are great. I highly recommend…read morethem!

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