There is a reason for all the five star reviews: Bilzi Mac is as good as it gets. If you're in need of Mac repair or service, look no further than this wonderful Wilmington shop, locally owned and operated for over twenty years. Sue and Steve combine knowledge and expertise with good old-fashioned customer service, and Mac guru extraordinaire Dwayne is practically a miracle worker. Located on Oleander near College, it also shares a parking lot with Mellow Mushroom. A perfect spot to grab a bite to eat while waiting for a migration to complete. If you'd prefer to wait inside, there's a comfy sofa and two friendly pups, Gracie and Buddy. Prices are extremely reasonable for the services offered, and it's likely you'll save money compared to other computer repair shops and service providers. In the market for a new computer? Bilzi Mac offers previously owned, rehabbed Macs for sale, plus a wide array of accessories. read more

Nice place. She's very nice and professional. He's a bit of crank. He may be the brains but my suggestion is to keep him out of customer service. read more

They got me up and running and their customer service was great! Always scary when your computer is down and out.

Computer issues are debilitating with a capital D. Bilzi Mac got me in quickly and handled my issues flawlessly in a friendly atmosphere and at a reasonable price. Dwayne is a genius and this team can't go wrong. Attention Mac Users! Don't go ANYWHERE else! A+ read more

helped with iphone issue and no charge 3rd time there always send them customers.................. read more

I've been taking my Macs to Bilzi for over 15 years, and they are simply the best. Whatever problems I've had, they've fixed them quickly and expertly, and their prices are really reasonable. It's terrific to have a small family-owned business in Wilmington that provides top-quality service. read more

again very impressed with there service and knowledge knew exactly why my computer was running slow and didn't charge would recommend thank you read more

Down through the years... we have used Steve's expertise many times, and more recently he's cleaned up my wife, Janet's MacBook Pro which had viruses and bogs out the wazoo! If you need someone who knows Mac's inside and out... and you want someone who charges a very fair price to "fix what ails ya"... call Steve! David Long read more

The service from Bilzi Mac was excellent! They are a friendly and welcoming family-owned business. They quickly diagnosed the issue with my Mac and explained the issue. Their prices were fair and much to my surprise they had my Mac up and running the same day. It is great Wilmington has such a great company to service Macs. read more

The staff here is amazing. They are so incredibly kind, helpful, and personable. They also have an adorable dog named Buddy. They fixed both my laptop and phone, and my phone was free of cost multiple times because they don't charge for diagnostics. One day my car wouldn't start either and they helped me jump it. Honestly they treat you like family and I cannot recommend them enough for nearly all of life's problems (but especially Mac products haha). I am so impressed by their work but even more importantly, their customer service and care. Love them! read more

This is the best place in Wilmington to handle ALL of your Mac needs!! Sue is the most personable and genuine person. She let me call her at 10pm and took great care of me. They fixed my water damaged Mac in under 24 hours! Best customer service and prices. read more

I was so satisfied with my experience at Bilzi Mac today. My friend went here a few months ago and recommended it to me. Not only was she raving about how friendly the owners were, but said she had taken her laptop elsewhere to have it looked at and they said it was going to cost $800. She brought it to Bilzi Mac for a second opinion and they fixed it instantly for nowhere close to that price. They genuinely want to help you here, not rip you off. Not only is Sue, one of the owners, super personable and ethical--but she is super efficient. Even though it is a popular place, they get the job done quick. By far best experience I have ever had at a tech store, and I have been through my fair share of them. read more

Excellent service and very knowledgeable, I had a laptop screen replaced and would use this business again.

Bilzi Mac is freaking awesome. If you're not an Apple devoutee, their office is going to seem cluttered with old school computers and accessories. If you've been into Macs for a while, you're going to recognize old-school Mac Pluses, Mac SEs, even a G4 Cube--and it's going to be a little bit crazy trying to remember when Apple wasn't the most expenisve company in the world. I got the impression that the owners had been doing this for a long time. I went there to get my laptop screen's bezel repaired and get a new hard drive put in. I'm not an idiot when it comes to computer repair, and I looked into doing the work myself through iFixIt, but honestly I also don't feel entirely comfortable cracking open the case or removing the screen. Bilzi Mac had all the work done in 2 days. I saved a little money using Carbon Copy Cloner and WinClone to migrate my files over to the new hard drive, and they even gave me a military discount. All in all, I paid a little over $300 for both jobs. You won't find Bilzi Mac on the Apple Certified Repair locater website. Certified Apple repairers can charge through the roof to get even simple things repaired (I priced out a hard-drive replacement, and the estimate came in over $500). I can't verify either way if they're certified repairers, but the work I got was quality, and probably saved about $700 getting my computer reparied--which is way more than the computer is worth in the first place. The owners, Steve and Sue, where incredibly easy to work and deal with, and extremely down to earth. I live near Jacksonville and was traveling through Wilmington to visit Charleston. They were willing to meet me outside normal hours in order to get my computer back to me. They were a great value and I can't recommend them enough. read more

My hard drive on my iMac died yesterday. I brought the computer to Bilzi Mac at around noon and by 5:00, Dwayne had replaced the old drive with a new one and reloaded everything. I was very impressed by the speed and quality of work. Thanks!!!! read more

In the midst of the "stay at home order" I managed to drop my Mac and break the dongle off in the port. Would have put a terrible damper on some activites I had planned. Called Bilzi, got a warm invite to bring it in, found smiling owners, clearly observing CDC protocols - and within minutes the owner had pulled out the stuck piece and put my machine back in working order. The charge: 0 AND I got a big smile. These people are wonderful and after 2 visits have reinvented my views of Mac service. They are friendly, reliable, competent, and reasonably priced - all at the 5 star level. So grateful to have found them. read more

Very kind and professional staff, my wife got a MacBook at a great price. She was taught how to use it on the spot and was signed into all her accounts before we left. Best part are the 2 very sweet dogs who hang out in the store, very gentle with my 10 month old. read more

They are the best. Worked very hard to fix up what geek squad messed up. Will use them again.

It's taken me way longer than it should've to write this review but this place and the people are amazing. If you are looking for some computer repair I can't recommend this place highly enough. read more

I took my MacBook Pro into Bilzi's to have its memory upgraded. I received friendly service. I was informed at every step what was going to happen and the price. I ended up having a small amount of additional work based on some testing. All in all, my MacBook Pro is running beautifully and well worth the cost of the repair. As an added bonus, I waited on the work to be completed and learned a lot while sitting in their waiting room in terms of the way my MacBook Pro works. I am grateful to have a place in Wilmington to take my computer that I trust. read more

These guys are GREAT! Always friendly, helpful and extremely knowledgeable! I have used them several times and always have been very happy! Very reasonable, quick turnaround! read more

I have taken both my 2009 and 2014 mac book pros here and have been very happy with the service. They are extremely knowledgeable, have a fast turn around time, have fair prices and are always friendly. I cant rave enough about the service. They are an absolute pleasure to deal with. I highly recommend! read more

Fantastic people. Honest and helpful. Consulted with me, free of charge and saved me $500 by recommending a small adapter on amazon rather than replacing my logic board when my headphone jack busted. Good honest business read more

If you have any Mac issues and you are in the Jacksonville or Wilmington area, this is the place to go. These are the nicest people!! They know what they are doing. They are honest, hardworking, and flexible. They stayed past closing so I could drop off my MacBook. They have a level of customer service that is hard to find these days. I was a little worried when I pulled up to their store.... But they have security camera ect. Have I mentioned how nice they are? read more

Very knowledgable staff. Quick turnaround, regular phone call updates with estimates, data salvageability. So long Geek Squad! We are Bilzi converts. read more

Bilzi is the best for Mac service/repair. I made the mistake of taking my MacAir somewhere else first and they kept telling me my hard drive was bad, Airs don't have hard drives I kept telling them. They wanted $300-$500 for me to send it off for repair. Bilzi had it up and running within a minute, literally and loaded my OS back up after the other place had deleted it. For $50 my machine is back up and running! Thanks Bilzi! read more

Bilzi Mac is a wonderful and trustworthy business in the Wilmington community. Sue, the owner, wanted to help me with my computer problem and didn't charge me unnecessarily. Dwayne was fast to detect the problem with my laptop and fixed it quickly. I feel very lucky to have a place I can bring my computer that I am confident I am getting the best service. read more

I could not be happier with my experience here, the owners are simply really really good people. Not only were they kind but they answered all my questions with intelligence and respect for someone who knows little about computers. THEY ALSO HAVE DOGS that are so sweet and cute which just makes ya day better. They also diagnosed my laptop for free which was a breath of fresh air. -best place in Wilmington to go for computer problems -hands down- this is all coming from a Wilmington local btw(whole has been screwed everywhere else) read more

I had a great experience here, from the time I called to ask about their services until I walked out the door with a working computer. The owners are friendly and trustworthy. I wasn't charged for anything I didn't need, and I was fixed up super fast. I will definitely come here for all my mac needs. read more

I had been considering attempting to upgrade, on my own, the hard drive of an older iMac, when in a moment of sanity I sent Bilzi a request via email to quote the job. Instead of the boilerplate response I expected, Steve took the time to clearly outline all my options, and to top it off quoted a surprisingly reasonable price. Taking the iMac in to him, saving what was sure to have been many hours of frustration, was a true no-brainer, and the entire experience completely exceeded my expectations. This is my first Yelp review, but these guys were so friendly, honest, efficient, knowledgable, and affordable that it's my privilege to share the great experience. read more

Excellent service! These people know what they're doing and they do it quickly, efficiently and professionally. Also, they are very good about simply listening to a customer's issues without hurrying, second guessing or making you feel like a dummy. As an older person, that means a lot to me. I do believe these are the best Apple experts in town. read more

Bilzi Apple saved my day! I woke up this morning and my MacBook wasn't starting up. Of course, I'm a month away from finishing my masters thesis, I'm already stressed out and poor, and this happens. I was devastated. I googled the closest Apple repair shop, and Bilzi showed up. I brought my computer in at 9:30, found out the hard drive and hard drive cable were both fried. Bilzi had my computer totally fixed within a few hours so that I could get back to work. They stayed calm, so I stayed calm, and they took care of my problem seamlessly. I would definitely recommend going straight to Bilzi if you have any Apple issues! read more

My family moved to Wilmington, NC from San Francisco where we had a plethora of Apple stores to go to for help with our many Mac products. I was afraid we would never get adequate help here in NC, but Bilzi puts all of those California sites to shame. The folks at Bilzi are incredibly knowledgable, easy to contact and great to work with. They provide repair services and classes and advice by phone at reasonable prices. Plus everyone is warm and friendly and treat all questions, no matter how small or stupid, with respect. read more

I was a little suspicious of Bilzi Mac because of its location, but I read some reviews on the place and decided to go. Best decision I have made in a long time! I thought my computer was done for and needed a new one, but I thought I would take it to see if they could fix it. I walked in and was treated as if they knew me! Seriously amazing, honest, and nice people to work with. They fixed my computer in no time, and it was not expensive! Seriously, these people are awesome and truly know what they are talking about. My computer works as if it is brand new now and I have had it for over 6 years. If you are having any trouble with your Apple product and are near Wilmington, seriously take it here! Amazing customer service. read more