From: Don Curtis, Owner of Superior Sod & Garden Supplies 6/21/16 This review is to express our most sincere appreciation for the services provided by Mac Bilzi Services. Both Steve and Sue Bilzi have been extraordinarily helpful, friendly, and accomplished in two days what two other Computer Tech Companies (calling themselves "Experts") have never been able to achieve. For over a decade we have been struggling daily with our computer system that had a multitude of problems. The "Experts" only provided partial solutions, charged us a fortune, and continually left us hobbling. We struggled with this daily, until we learned about and approached Steve Bilzi. He came out to our offices and reviewed our entire system which consists of both iMac and PC Computers. Within one day his diagnosis was complete. The next day he brought in a new hard drive, installed more RAM, 3 external hard-drives to back up our IBackup Program, and spent a few more hours upgrading and fine tuning our computers, all the while searching and finding the rest of the "hidden demons". He was able to establish solid communications between our IMacs and the PC Server. This was one of our weakest links within the system, and Steve resolved it. For the past 30 days, we have not had any issue of being dropped, our systems open each morning quickly and without any mishap, our speed of operation has never been this fast, and all unnecessary popups are gone. We are thrilled and the increased efficiency that Steve has provided us is unmeasurable and much appreciated! From all of my experiences, they clearly state that Steve Bilzi, owner of Mac Bilzi Services is, truly, the only Computer Expert in Wilmington, NC. read more

Bilzi Mac Review First, let me say how grateful I am for Steve Bilzi of Bilzi Mac. Thank you, Steve! I am an author and write a detective mystery series. I had been writing when my Mac had prompted me to install the High Sierra update. I don't usually install an update without checking to see what it is but for some reason, this time I did. The next morning I was eager to get back to work on my book and started my computer. When that dreaded grey bar got stuck, I didn't panic, I just did a forced shutdown and tried again. As you can probably imagine, it wouldn't boot. Now I was getting concerned. I went on my iPad and started looking for fixes. Step by step, I attempted to reboot with no luck. Did I panic? Not yet, but I decided that it was time to bring in the big guns and I called AppleCare, only to be told by the representative that I had already tried everything he was going to walk me through and he'd have to connect me with his supervisor. YIKES! After going through the steps that I had taken, he calmly told me I'd need a specialist. I was referred to Steve at Bilzi Mac and all I can say is thank goodness! When everyone else told me that there was no chance of recovering my files, Steve was a calming force for me. I am happy to report that Steve rescued every chapter! Yes, he found 43 chapters of my book and I am so very grateful for all his hard work. He has gone above and beyond, even purchasing and learning how to use the writing program in order to locate my files. If you are a Mac user, don't waste your time bringing your computer anywhere else. Steve, Sue and their team at Bilzi Mac is all you need. Maria Pease Customer for life! read more

I allowed 3 other techs to try to repair some issues with my Mac Mini. I had some serious problems. The other 3 companies messed up my computer even WORSE. I run a small business from my home & need my computer to run it. I ended up having to buy a new computer. There was NO WAY I was going to allow any of those techs from before to touch my new computer after the problems they made worse. I went online & found Bilzi Mac Service. I figured since he has been in mac service for 30 years he must know what he is doing, plus he ONLY works on Mac computers. I took my old AND new macs to Steve at Bilzi Mac so he could try to repair the file problems on the old one and move the necessary files to my new one. He saved the day for me!!! Steve did what THREE other computer tech support and repair companies in Wilmington, NC could NOT do. No one else will EVER touch my computer again but Bilzi Mac Service. Trust me, Steve, owner of Bilzi Mac Service is in my opinion the BEST in Wilmington. His prices are actually cheaper than those that made my computer worse. He had me back up and running in RECORD TIME. Try them before going to these other places if you have a Mac computer. You will be so glad you did. read more

Steve Bilzi is undoubtedly the absolute best Apple, Mac, laptop, iPhone, iPad,... Back in the late 90's, when I was doing graphic design for a living, I began taking my Mac repairs to Steve. He has always been able to repair my equipment and get it back to me on time, as time mattered being in that profession. And now, today, Bilzi Mac still continues his outstanding service and quality for my Apple and Mac needs... Bilzi Mac and his team are the most sincere and honest folks I have ever had the pleasure to know. He will not only solve your electronic problems but he will also win your respect with his utmost care and concern for you and your issues. He always will do only what needs to be done to your product to bring it back to a "like-new" condition... Bilzi Mac is a fast, fantastic service - Totally sincere, honest people and the most friendly place to visit - Makes you feel at home all the time. This IS the Place in Wilmington to bring your Apple or Mac problems - They will be solved and back in your hands before you know it! Also, check out his used equipment for sale - Top quality products and you know they are running at their Best if it comes from Bilzi Mac. read more

My daughters MacBook Air auto updated while she was shopping one night, and after she came home- it would not reboot. We tried some solutions we found on line- and nothing worked at all. We contacted Bilzi Mac, and Sue was absolutely fantastic. I brought the unit by, and they kept it for a few hours- not only fixing the boot issue, but completing all of the updates, and even performing a full back up onto a separate hard drive I provided, at no additional charge. My daughters entire college career is on that laptop, including Thesis research, and her Fullbright application (You might think someone that smart would be backing things up already...But I digress) and not only did they save all of that, and get the unit up and running, they did it quickly, efficiently, for a great price, and with a wonderfully helpful disposition. I would send anyone having an issue with their Apple devices to them to get them fixed. read more

Actually, Steve and Sue are much better than five stars, closer to 10+. People with integrity and honesty are not easy to find in the business world today; stop by and you will see these traits in action. Not many companies work till 2:00 in the morning to solve a Mac issue. I thought excellent customer service, great attitudes and quality workmanship were a thing of the past, but, Bilzi Mac demonstrates these qualities every time you walk in the door. Why bother with the big box stores where no one knows your name or truly cares about you computer problems. Choose Bilzi Mac for the values we all appreciate from a time long ago, meet people who care, people of integrity, and experience the quality of outstanding workmanship. In today's world, it does not get any better than this. read more

Bilzi Mac is the only one for my wife and me for Apple device service. Others advertised that they service Macs, but they charged way more and could not resolve any of the issues that Steve resolved in minutes. Once I found Bilzi Mac, I was sold. Even the Apple Store in Raleigh recommended them as the place to go in Wilmington (I don't know if I should write that!). And Sue, who answers the phone, is maybe the friendliest person I ever spoke to, and she also can resolve your problems right over the phone, or diagnose them! It is so refreshing to find a warm, caring, family run business that cares more about you than your wallet! Give them a try! read more

Thanks to great reviews online and from business associates I located this business! I have a MacBook Pro 2009 and needed a new battery. I had previously had a frustrating experience with City Mac, who "required" a 2 day diagnostic that cost $49.00 and of course, came back stating that I needed a new battery...which I already knew. Then they informed me that they would have to order the battery which would mean that I would have to leave the computer with them another 3 days. After taking the computer back I did more research and found Bilzi. I dropped in without an appointment and they were great....replaced the battery within 15 minutes! read more

I could not be happier with my experience here, the owners are simply really really good people. Not only were they kind but they answered all my questions with intelligence and respect for someone who knows little about computers. THEY ALSO HAVE DOGS that are so sweet and cute which just makes ya day better. They also diagnosed my laptop for free which was a breath of fresh air. -best place in Wilmington to go for computer problems -hands down- this is all coming from a Wilmington local btw(whole has been screwed everywhere else) read more

My family moved to Wilmington, NC from San Francisco where we had a plethora of Apple stores to go to for help with our many Mac products. I was afraid we would never get adequate help here in NC, but Bilzi puts all of those California sites to shame. The folks at Bilzi are incredibly knowledgable, easy to contact and great to work with. They provide repair services and classes and advice by phone at reasonable prices. Plus everyone is warm and friendly and treat all questions, no matter how small or stupid, with respect. read more

I actually haven't had to hire Bilzi Mac yet, but that's exactly why I'm leaving this review. Steve and Sue are of the highest integrity and have helped me troubleshoot a couple of problems over the phone already rather than requiring coming out for an on-site repair (Time Capsule related). If I ever do need an actual technician, I wouldn't go anywhere else. They've won my business based on integrity and friendly customer service. I'd definitely recommend them to anyone having Mac issues. read more

Had two macs (MacBook Pro Black, IMac) both purchased back in 2008. Both recently experienced problems. The laptop had display problems, and the iMac was locking up for an unknown reason. Found Bilzi Mac after hearing about them on the radio. The laptop was repaired in one day! The iMac had an overnight stay and came back good as new! Both repairs were properly diagnosed the first time and repair costs were extraordinarily reasonable! Our experience with Bilzi Mac was outstanding! read more

If you have a Mac of any vintage and have problems, Steve and Sue are the best. They know Mac products and will solve your problem. Spectrum, my internet and Wi-Fi provider were at my home three times and never solved my Wi-Fi problems. Finally I contacted Bilzi Mac. Steve came over and my problems were solved. I highly recommend this husband and wife business. They are conveniently located on Oleander Street in Wilmington and make house calls. Jim Long read more

I called on Wednesday morning. It appeared that I had lost the data off an external drive used to back up my desktop. Steve called back within 2 hours. Unfortunately, I was in the middle of an exam at my doctor's office. Steve called back at around 8:00 PM that evening. He logged onto my computer, and in just a few minutes my Mac was up and running again with all of the data back in its proper location. It's a pleasure to work with Steve and Sue. read more

I cannot say enough great things about Steve at Blizi Mac services. Steve was able to come to my house and save thousands of images that I had lost from a power surge during Hurricane Matthew. Steve restored Lightroom and all of my images in less than an hour. They guys from adobe had worked on my computer for hours with no luck. I cannot thank Steve enough for what he did for me. Thank you, thank you! You really are so good at what you do :)) read more

Excellent service! These people know what they're doing and they do it quickly, efficiently and professionally. Also, they are very good about simply listening to a customer's issues without hurrying, second guessing or making you feel like a dummy. As an older person, that means a lot to me. I do believe these are the best Apple experts in town. read more

I've been a Satisfied Customer for many years, I have purchased several Mac computers from them and every time I have questions or need service they are always there for me. I have recommended them to friends and employers and always heard good responses from them also. Friendly, knowledgable , incredibly helpful; what more could you ask for? read more

Bilzi Mac offers prompt and excellent service for me. He quickly diagnosed the problem and explained best option for repairing my Mac. I was so pleased to receive same day service. In fact, he had the Mac up and running in less than 20 minutes while I waited. This is the second time using their service. Highly recommended! read more

They saved my sanity (by saving my computer). I thought my laptop was a goner after I spilled a cup of coffee on the keyboard. The Bilzi team was supportive and did a great job getting my MacBook Pro running again. I was shocked and thrilled not to have to put 'buy a new computer' on my list! read more