Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

By far the worst customer service on the face of the earth when you are trying to down grade your…read moreservice. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don't give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment…read moreto

Spotty service, service goes out and you have to constantly be calling so they don't bill you for…read moreservice you don't have. Their automated system is terrible, and they will charge you for something even if its their fault.

Terrible. I have called multiple times and left emails. The emails were never responded to. The…read morepeople on the phone calls pretty much said that they can not help me with my ongoing issues. I have been dealing with three same issue for almost 6 months now with no answer or any help at all.

Zero stars if I could. Going on almost day four of no internet and still no technician scheduled to…read morecome out. If you call they'll just tell you that unfortunately no information is available. No managers to escalate the problem to, nothing. Don't worry they're "working on it" and maybe you'll have internet in a week if they get around to it. Avoid these guys. It's like a frat house started a business but it's an inconvenience to actually do their jobs.

Cloudwyze Fiber in Nash County: A Masterclass in Poor Service and Even Worse Communication…read more If the service works, it works--until it doesn't. And that's when everything goes downhill fast. For a company supposedly specializing in technology and communications, Cloudwyze's communication is virtually non-existent. They have no SLA (Service Level Agreement) available for customers to reference, and good luck getting any answers from their support team--if you can even reach them. Often, the phone doesn't ring, or worse, it rings and hangs up before you can speak to anyone. No email notifications. No status updates. No status page to check when there's an outage. It's as if they simply don't care whether their customers know what's going on. And let's be clear--Cloudwyze isn't a new player in this space. They're not a startup trying to figure things out. They've had plenty of time, resources, and examples from competitors on what not to do in this industry. In short, Cloudwyze is dropping the ball on service, communication, and customer support. Save yourself the frustration and look elsewhere if you're in Nash County and need reliable internet.

From the owner: Designed out of the merger of a dedicated IT consultancy and an internet service provider, we have…read moretaken the lead in educating clients on platforms such as public and private clouds as well as how to leverage virtualization to provide a more enterprise grade network. CloudWyze will continue to stay on top of the latest trends in business IT and forever explore new and innovative ways to apply technology to each served business verticals. CloudWyze will always make every effort to take ownership of our customer infrastructure all the way to the end user to ensure each user is operating as efficiently as possible and the costs to the company are competitive and in line with the customer objectives. Our team will, forever and always remain customer focused with the customer at the top of our organization.

Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!