Today I had a problem with my phone. The young lady who helped me was fantastic!! She was the only…read moreemployee present a at first and the were at least 3 customers present. Regardless of the number to serve she did an absolutely fantastic job. She was able get my phone working again. The whole time that she spent moving from customer to customer she maintained poise and her composure. You are fortunate to have such a wonderful employee. My profession was as an orthodontist and I know how important good customer can is. Valerie. is a gem!

Terrible customer service. Sat there waiting for an hour with none of the workers acknowledging my…read moreexistence. Had to walk out and go to a different Verizon store after waiting for an entire hour with no help in sight.

Outstanding customer service with a friendly staff. Thank you Jay for fixing my phone. Before I…read morewalked into the store I had wasted 2 hrs on the phone with tech support. Jay was knowledgeable, friendly and SO very helpful.

Laurin Lee was totally amazing. We had to upgrade two phones, two lines/plans and an iPad, we are…read morenot savvy and my wife has the shakes/tremors, so Laurin's help and guidance was 5 Star. Fantastic representation of T-Mobile. Totally recommend this store and this mobile expert: LAURIN!

Had computer problems and took it for evaluation. Jumped on it at once, actually charged less than…read morequoted. And computer now works fine. Also, provided some information on programs that are now really needed anymore. Would recommend.

Alan was fantastic. Knowledgeable, quick to respond and at a good price. I was having a problem…read morewith my Yamaha receiver and Alan took a look and determined that it was no longer functional, as the circuits were blown. He guided me to a new Onkyo. He came by my house and correctly wired the speakers to the surround sound system and it sounds great! Thank you Alan.

Update 8/11/25:…read more Issue 1: Thank god for asurion because I would have never gotten my diagnostic fee back without Kadrian the case manager. Kadrian reached out to the owner of this establishment about refunding me and they denied to refund me without an explanation even though they didn't give me a diagnosis as to what was wrong with my PlayStation 5. Issue 2: Which brings me to my next issue, I just found out that Ubreakifix, upon putting my unit back together, they didn't 1. Put my side plate covers securely on and 2. They forgot to put the power button back in the unit. I have taken my claim up with Kadrian the case manager and he is reaching out to the store owner once again to "rectify" the unprofessionalism and lack of detail and will get back to me. If I have to escalate this further, I will. This type of business is quite atrocious. Issue 3. I have never seen anything more unprofessional in my life. Conclusion: I would try your luck somewhere else because this business is not honest nor professional. Come here at your own risk. 7/28/25: The customer service was professional and pleasant. However bringing my ps5 slim in due to a surge issue was different. Even though it's posted they can repair the issue or at least find the issue through professional troubleshooting. I ended up paying a $60 diagnostic fee without any clue as to what is going on with my ps5. It was a "sorry it's beyond my troubleshooting capabilities", which is in and of itself a letdown. I could understand not being able to repair it, but not being able to troubleshoot the issue and having the unit for 3 days is a bit much, but then again.. this is from the customers POV. Can't say I'm satisfied, but who would be considering the outcome.

Needed to get my Iphone fixed and got an appt for 6:30 PM. Arrived early and the staff, Scott,…read moretook care of me even though I was early. He had it fixed in an hour (actually went out of his way to get it done seeing how they closed at 7 PM). Really great service and I would recommend this company without pause. Scott was super helpful and pleasant to speak with.

I'd purchased a MacBook Air from Amazon after a misadventure with my last Microsoft product…read morepurchased in Durham. One problem after another necessitating three drives to/from Durham (getting it 'fixed' and replacing it once and turning it in for a refund the last time the third time). I've always been a MS guy and also an Android phone guy as well, so when my new position provided me with an iPhone 6s I looked at it as someone would a poisonous serpent. Over the next few days I found that once bitten, however, it did kind of grow on you. So, what to do with a replacement for my laptop for work? A refurbished MacBook Air seemed a good bet and one of the Apple aficionados at work 'helped' me set it up which soon had me thinking of throwing it out the window of my office (I actually have none, but was getting ready to make one). I went to a presentation at Brunswick Community College that night and while taking notes using "Notes" a neighbor asked me why. When I explained about my struggles he suggested going to CityMac (which I'd never heard of); telling me it is an Apple authorized service center, I figured I had nothing to lose. What a difference! No appointment, no attitude, just walk in the door and almost immediately I was met and welcomed. Customer service is not dead, but alive and well in Wilmington at CityMac. Within a few minutes my issues with my laptop were resolved and I was on my way. Bye bye Microsoft.

Update: I finally ended up fixing the computer myself a few years back. I looked up a couple…read moreYouTube videos on how to swap an Apple hard drive, bought the tool you need for $8 at Lowes. Took the panel off, disconnected the original Apple hard drive and replaced it with a $200 1 terabyte Samsung one. This of course made me ineligible for any further "assistance" from Apple or their "affiliates," but funnily enough I haven't had a single problem in years, the longest it's ever not had problems and it still runs like a dream. So I dunno, maybe sit on that one, "geniuses" lol.

The UPS Store (312 N. Front St, Wilmington, NC) is under new ownership and management. We use them…read moreall the time for Amazon returns and other shipping needs. They also provide other services like copying, passport photos, etc. and offer basic office supplies for purchad se as well. Staff are efficient and friendly.

A Plus Service! Speedy, knowledgeable, and always very courteous…read more Convenient location downtown on N.Front Street. It's also family owned, which makes the experience even more special.

Came in this morning to do an Amazon return. No line, was greeted by the gal working. I quickly…read morescanned my item and was out. Second time at this location. Lots of parking and no waiting.

Dee helped me the other day with a large item to return. He was kind enough to retrieve it from…read moremy vehicle and bring it into the store. Although there are two or three other stores that are closer to my home I always go to this particular UPS store as they are so kind and helpful. I don't know the names of the other staff, but I know there is a gentleman named Dallas that has a great attitude and is very professional. All the staff at the store are Top Tier.

David and Lauren are wonderful! On two different instances,…read moreI've had personal home printer issues and they were able to knock out things for me on the fly. That looked beautiful when I was in a very high stress situation. I cannot recommend their services enough! Thank you both for all you do!

Gabriel exceeded my customer service expectation. I rate my experience at your Wilmington, NC…read morelocation 6 stars out of 5. In the past I've walked into other locations where employees didn't want it extend themselves in the least. Gabriel should be a corporate trainer.