Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment…read moreto

My wife and I have had multiple Spectrum/Time Warner accounts for years, and I can honestly say, my…read morecustomer service for those years could not have been worse. Primarily from rude, non-caring, over worked employees. I have always dreamed of a true Spectrum competitor. Last Wednesday, November 12th, I encountered a customer service representative, that rendered true customer service. His name is Joshua Quigley. He was very nice, he listened to my problems and was very knowledgeable regarding the solutions needed to remedy my problems. Spectrum would do well to replicate this gentleman's approach to customer service. I will rate my experience for that day a three, because the wait time to see Joshua was ridiculous. They had two representatives for a lobby full of people.

Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over…read more$22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!!

I came in today to drop a modem off. The store is very clean and reminds me of a Verizon or really…read moresmall Best Buy. You have to sign in on a tablet and it was unfortunate that the elderly lady in front of me took 10 minutes to answer three questions. I really think there should be another option to sign in if you don't know how to use that. The store was full of men only working there. The guy who helped me was super friendly but I felt as if they were not really customer service oriented in general. There was a lady carrying a huge box and I am the one that helped her out the door instead of one of the three men just standing there. I would be happy to never have to come back here.

I had a technician come out today that was terrible. But the reps I have worked with on the phone…read morehave been wonderful and have been able to walk me through fixing the issues every time. The tech today was supposed to come out and move our router and modem to a centralized location in the house and add an additional pod along with fixing our current pod that has been having connectivity issues. Instead he swapped our modem for a residential one and told me there are connectivity issues happening outside that someone would be out to fix. He made sure to let me know this would not be an over night fix but something that would take place over the next week or so. NOTHING ELSE HAPPENED. No moving the modem and router to a centralized location, no additional pod, no fixing the current pod. Nada. I was extremely concerned with the swapping of modems and still haven't gotten a clear answer as to why. As for my maybe... the people on the customer support end have been great. Each one have been able to walk me through technical issues and have us up and running. I'm not tech savvy but I can take directions well and I'm patient. When you treat people with kindness it's typically given back and that's been my experience over the phone. In fact, even calling in about my experience I was told my 2 different reps it was the calmest freak out they've witnessed. My main reason for writing this review however was to make sure I specifically acknowledged Justin from New York who helped me over the phone at 12:30am my time,1:30am his time. Yes he listened to me and he understood where I was coming from as a customer. He scheduled a technician to come out and fix my issues that should have been fixed today when the first tech came, all of which I greatly appreciated. But it was the end of the call when he empathized with me that really made me feel heard. So Justin, if you ever read this, thank you. I didn't know how much I needed to hear that and I appreciated it more than you know. And thank you for scheduling a new technician and listening to my experience. I know it was a lot to hear at 1:30am. My rating is based on this experience alone, so spectrum, you have Justin to thank for these stars and should find him and give him some sort of incentive (as your overall rating could really use a lot more 5 star reviews and I would give your in person tech 1 only because you can't do 0).

I discontinued my on April 8 and return the equipment on that same day. Today I received notice…read morefrom American Express that I had been charged $100 so I called. I was told since the billing cycle started on April 6 and I didn't return the equipment until April 8. I would the $100 charge. I think that that should have been prorated regardless since been a customer for 7 1/2 years and the bill every month on time. Their response was that company policy that the billing cycle is for one month no exceptions.

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!

Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

Terrible. I have called multiple times and left emails. The emails were never responded to. The…read morepeople on the phone calls pretty much said that they can not help me with my ongoing issues. I have been dealing with three same issue for almost 6 months now with no answer or any help at all.

Zero stars if I could. Going on almost day four of no internet and still no technician scheduled to…read morecome out. If you call they'll just tell you that unfortunately no information is available. No managers to escalate the problem to, nothing. Don't worry they're "working on it" and maybe you'll have internet in a week if they get around to it. Avoid these guys. It's like a frat house started a business but it's an inconvenience to actually do their jobs.

Great customer service ! Addressed my problem with My watch…read more, fixed it and had me on my way in less than an hour! I highly recommend!

If I could give zero or negative stars I would. I cancelled service returned the equipment over a…read moremonth ago and today got a collection notification that I owed them for the equipment I returned! After two hours on the phone, with being transferred over and over again I was rudley told to got to the store I and hung up on. Now I get a robo call saying my account is going to be disconnected for non payment. Worst company ever. STAY CLEAR!!!!

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!