I needed help with a recent purchase from a Verizon store, which got the names wrong on the account and did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can! read more

Don't waist your time with phone or account issues here. They'll just tell you call costumer service.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas... read more

Verizon - Store - Mobile Phones Near Me - Wilmington, North Carolina

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Went in for a simple Trade in after doing everything online. Took about 30 min to get anyone. The lady that helped me said she was having issues finding it on my account. She had me call customer support to confirm it went through. She immediately disappeared in the back of the store while i tried to figure out the issue with customer support. I had no idea what to tell the customer support rep on the phone and we were both confused since the original lady was the only one that knew what to ask for help. read more

Kelly recently helped me and he made sure I was all set, even after the store closed and my order was not complete....he stayed until everything was done. He was extremely friendly and attentive during my time with him! If you go to this store, please ask for Kelly!! 10/10 read more

Went in to get a new iPhone, and was "helped" by Jeremy. I'm not trying to be negative, but I ended up just going to the Verizon certified store on Oleander, and saw Chase, who took care of me,no problem. Jeremey is the first person I've dealt with at a Verizon store who just didn't seem interested in selling me a phone. That's weird right? read more

Had sim card failure and brought my phone to Verizon to have this resolved. They messed up installing the ESim and said to come back tomorrow and it would go through. After 4 days of no cell service I still do not have this resolved. Dawn was very rude and kept talking to me like it was my fault saying "what did you do to it". My phone does not even get texts or calls on wifi since they tried the ESIM card. She told me to call customer support if I had a problem - I was nothing but nice. Terrible customer service on her part. The store manager was much more helpful and polite in my previous visits. Ive never been treated the way Dawn treated me when their company was clearly in the wrong. I will not be returning to this location thanks to Dawn and possibly canceling my plan to move to AT&T next door to them. I am sure they would be happy to help. This is the first time Ive left Verizon and have been worse off than before. I am not one to leave bad reviews but this left a bad taste in my mouth. read more

Mallory at the college rd location was wonderful. I was in the store over an hour dealing with T-Mobile giving me the run around and she remained patient and pleasant. Mallory you're amazing girl. read more

Very helpful service. Specialists saved me money by giving me advice and tips on transferring my phone data and the activation process. Straight shooters with a lot of know-how. I would highly recommend this location. read more

Terrible customer service a lot of people just sitting doing nothing go to College rd.

I am really disappointed in what transpired today. There was a malfunction with my daughters iPhone SIM card. She was driving home and had no access to maps or a phone. She had no idea where she was or how to get home. She thankfully stopped and used a store's landline to call me to get help. I was able to get ahold of someone at Verizon who said she unfortunately had to go to a store for assistance. I got her directions to the store on college. There was a female rep who was not helpful. My daughter used their phone to call me because the female rep said she won't help her, she's not an authorized user. I was trying to find out how to make her one and the female associate couldn't be bothered to help me. It sounded like she was more interested in speaking to her coworker than assisting customers. Finally a male associate came over and he said that I had to call customer service (who I had already waited 10 minutes for them to tell me to send her to the store). It was close to the store closing and I told them the wait time may be 10 minutes plus. The girl jumped in and said, we will not hold the store open for her. My daughter said how rude she was to her as well. I finally figured out how to add her to be able to be an authorized user. The female associate still wouldn't help her. Finally a nice gentleman came over and was really sweet to help her. I needed someone to a) Speak to me so I knew how to resolve the situation and b) Tell me they were going to help my stranded daughter. She was scared. She got out of the store and broke down crying. Awful customer service through and through. I am sure if you are an adult looking to spend money, they will help you. If you are young and need help, you would be better off going to another location. read more

I can't believe how pleasant my experience at Verizon was. They were respectful, listened to my needs and made appropriate suggestions. My previous visits here I've been treated rudely and left feeling very dissatisfied. I suggest waiting to speak with Diana. She provides the best customer service!!! read more

If you encounter a billing problem, Verizon is totally negligent, irresponsible, and could care less about resolving your issue. The personnel in the company owned stores can only provide limited assistance. Be prepared for a high level of frustration, false deadlines, and a lack of integrity on getting resolution for billing issues caused by this carrier and not the end user. The Verizon toll free call centers cannot be reached in a timely fashion and do not execute what they promise. The offers for "discounted" new phones are mostly smoke and mirrors. Pay attention to the detail in plans offered for new phones sold at a discount as you are likely charged for add-on services with your new upgrade that you may not care for. Verizon has a decent network of antenna coverage but beyond that, I would not give the company a passing grade. read more

Would give less stars if possible! Manager Donald Bromstead was on a power trip today - has no understanding on how to treat a 20 yr customer with 4 lines of service spending 3K every year. My wife and I meant to upgrade 2 phones and price plan today - would not let both of us into the store at the same time 'for safety reasons'. While I was made to wait outside 2 other individuals were let into the store. What makes it any safer to let person A into the store vs. person B? Ended up not upgrading my line and wife was not even assisted transitioning information from her old phone to her new phone. At least this store with this manager has ZERO idea what customer service means. I'd day avoid this store at all cost! read more

Was refused service by two different employees (man with glasses and girl with medium length brown hair) who confirmed they didn't have time for non-cutomers such as me, who wasn't under a contract. Would hardly give me the time of day and gave me crap advice which failed, as expected. Had to drive all the way back to the store where another representative named Melvin actually helped me. Thank you for doing your job instead of making a customer feel like they aren't worth it. You're good at your job, unlike the first 2. Take notes. read more

This location is a lot better than the oleander store. The one bad thing is there is never enough staff , you have to wait a minmum of 20-30 mins why there are people walking around and what seems to be nothing. I will take this store over oleander any day even if I have to wait a little longer. read more

I intend to sue this company for there wireless prepaid gusto 3 phone that damaged the skin between my eyes on my face. I don't see this phone on the market anymore. I don't know if it has been recalled read more

Terrible place to buy a phone. I asked the lovely blonde woman why I should stick with Verizon instead of switching over to Virgin - and her response was basically that she didn't know about any of the other plans and I could do what I wanted to do. Huh? I told her I was buying another phone but I had trouble with international plans in the past with the phone and she said this one would work but I'd have to call to find out about it. They don't know their products. They don't know their competition. You wait forever. They're haughty and rude. My sister had the same problem. She waited a half-hour and then receive attitude from the rep because it was now close to closing time? What's up with that. Verizon need some serious customer service training. Pretty people do not mean good service. read more

Stopped in there today for a tutorial and received excellent service from Terry! Walked out more knowledgeable thanks to her.