Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4 people ahead of me. Awful.

By far the worst customer service on the face of the earth when you are trying to down grade your service. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don't give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!! read more

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over $22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!! read more

One of the worst internet services that I have ever experienced. We have to frequently reboot our devices since we lose internet often. Looking for another option. read more

Spectrum takes advantage of customers, after their internet promotions they jack up their price. It is shameful business practice to charge more for long time customers, and give promotions to new customers. read more

I don't know anything about this particular store. What I do know is Spectrum's quality and service are absolute crap. I just moved into an apartment in Leland, NC. When I signed up for spectrum, they left a box of equipment on the porch. There were instructions for installing it myself. I wasn't even able to register the equipment per the instructions. So I had to schedule a $65 service call. The guy who came seemed pissed that he had to set up the equipment. Well, I guess his attitude translated into the work he did. I haven't had internet for more than 5 minutes since he left here yesterday afternoon. I called Spectrum and could barely understand the guy who tried to walk me through some trouble shooting procedures. After about 15 minutes, he was stumped, so he set up a service appointment for me tomorrow. At least he was pleasant, but he seemed flummoxed. The bottom line - they brought out a crap router, or they hooked it up wrong. Home sick from work today, so I've had time to try to trouble shoot this crap off and on all day. The guy I could barely understand seemed perplexed that when I unplugged the router, the modem turned off. When I turn on the TV - which of course has no signal - the receiver turns off. I'm paying for this service. It's been a week since I moved in to find a box of equipment on my porch. Is it standard now for internet providers to just leave their stuff and expect you to set it up, then make you pay more to have one of their techs set it up, only to have the tech mess it up, only to have the thickly-accented (but pleasant) tech guy on the phone get stumped at every obstacle, only to have to wait another day for another tech to come here who I predict will not be able to get my internet up and running. What are the odds? So far, I'm not impressed with Spectrum. read more

This is a version of hell. I think I'll start and complete War and Peace before I get out of here. How about taking my number and texting me when you're ready for me? Instead, I was told it would be 30 minutes and I'm going on an hour. I see three employees and a wait list of 40 people. Let's not even talk about the lack of seating. This place is purgatory. read more

Due to slow and lack of service continuity, tv shows are often delayed or stopped due to poor services. Six feet away from the wifi router and phone wifi isn't working and the fire stick, inches away can't load or stream tv shows. Subpar service and product. read more

Spectrum - Television Service Providers Near Me - Wilmington, North Carolina

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spectrum reliability is a joke. The message "currently unavailable" and "try again later" is a weekly encounter. Rebooting the box is also a frequent requirement and takes 10 minutes. The service deleted favorite channels because they were too expensive. Time to find a new provider read more

Wow with all these reviews that are not good ones you would think that a supervisor would at least try to fix some of these issues oh thats right like the one that is suppose to call me back in 24 to 48 hours oh yeah it is 72 hours and no phone call My issue with this company is that you sent multiple repair man out and none of them really know exactly what they are doing one does one thing then the other takes away what he did, then you decided to bill me to send out that repairman who was fixing the other repairman's work seems like you need to get your stuff together you are not a great company. read more

I just received services for spectrum... the service has been good so far but customer service on the phone has been terrible. Not at this location but global customer service.... They signed me up for the wrong monthly package. I randomly received AppleTV in the mail. Called about why I received that, they told me I was getting billed monthly for it. I was not aware of this nor asked for it. Called customer service and they told me to take it back in store. So I took it back in store and they told me they couldn't take it. Customer service/ workers don't seem to know what they are talking about or doing. read more

We had Spectrum cable and internet for 10 months while we were renting and waiting for our new house to be completed. All in all it was ok, the menu gave us trouble a lot and you couldn't always access the DVR, it was definitely annoying for the cost. The real trouble was when we cancelled since the new neighborhood is set up for AT&T. We asked when we could discontinue service and they told us July 2. We went to return the equipment, which would take 30 seconds, and had to wait an hour. Then we get a bill for the entire month of July. We told them it was shut off on the 2nd, they said they don't prorate so we'd have to pay! We were never told this, I guess they said they could shut off service on the 2nd so they could get another month out of us, what a bunch of crooks, beware! read more

I canceled apartment internet service yesterday and came today to this location to return my equipment. Everything has been done, the service was canceled and all that had to be done was to drop of their equipment. Do you think there is a dropbox for such things? Of course not, that would make too much sense and be too easy for customers. The wait was 17 people deep...to drop off their equipment. We spoke to the person that was not actively engaged in anything at the front desk and were told we could go to the UPS store across the street and mail in the equipment. This was after he argued with us on saying it wasn't spectrum equipment, which in fact, it is. This experience was after calling to cancel service yesterday and being told I'd get a call back in 8-12 minutes. 2.5 hours later I still hadn't gotten a call back. This "customer service" seems like Time Warner of old. Spectrum clearly doesn't value customers time and it makes the decision to cut cable and their internet service very easy. read more

I don't even know where to start... spectrum will lie to you, sell you things saying "no cost" bill you for it and when confronted about it.. they can't help. Aren't phone calls recorded??? Lol. This was an all day situation.. being passed on to rep to rep... telling our story probably 10 times. Only to find out we've been paying 15$ extra a month for 6 months but they only back pay 2 months... oh today they had someone come to our apartment complex and shutoff our WiFi midday ... he shut off 4 apartments because there was static.??? And he said he'd turn it back on if we promised to call spectrum and have another guy come out an look at it tomorrow??? While he's wearing spectrum gear... turning off something we are paying for then telling us to figure it out... okay spectrum... okay. Joke they are a joke read more

We just moved here 5 months ago and had no choice for internet service as the apartment complex only takes Spectrum. We have lived in many states over the years and have used many internet companies. This is the first time we have had numerous interruptions for several hours and constant buffering and lagging. We are using Spectrums equipment because our new modem/router suggested by Spectrum did not work. We are constantly resetting. We will not be using spectrum when we move into our home. read more

I still have not had my problem fixed. They have shut off my internet twice although I am two months paid ahead. Nobody can help and even when they assure me they do it happens again. I cannot believe this company is allowed to be open. read more

0 stars. My Internet has dropped out 6 different times in 12 hrs today. The service is functioning abysmally and is not worth the money I am being charged. read more

Smh welp....no surprise it took 5x's to process my order online. Then had to go in store after I was told that wasn't an option...so I placed the order in-store paid with same card that spectrum couldn't process online... Had two orders they told me to pick up equipment I went ... then they shipped to home; so I had issue activating internet (1hr) call to fix So now the mobile issue Went in and customer service was better..However the phone I received was not in sealed packed (which is ok someone cud have not liked or opened to look at ) when I got home and opened package no adaptor was in the box... I go back to the store sit for 30mins just to be told to call customer service in attempt to get one shipped out ...been on hold for 39 mins already.... read more

Kevin Q., Store Mgr/Advisor is a font of knowledge. Highly-recommend. Was able to set up new phone and provide additional hacks, etc.

There are days when I think they deserve zero stars. However, I do like WHAT they provide, if I don't always like how they do it. The bad: 1. My bank card updated. So they pinged my old card a couple times on auto-pay and after that I am "not allowed" to pay them electronically for 6 months. I called them, offered my check account number and such and it was no dice. I was on "probation". I'm a "bad customer" evidently. The F-ing nerve. I mean really. On the bright side they were polite about it. 2. Four visits to my house to get the internet working. Their techs are limited in what they know. Even their "star" tech couldn't really solve - or worse - know how to solve my issue. I changed modems after a Google search revealed mine struggled with TWC. The techs should have known, but didn't. 3. The auto phone system. I could give a crap about their "latest offer" when I have a problem. I want the problem fixed without listening to 2 minutes of ads. 4. Their store is run like the Soviet Union with a smile. They are bureaucratic and friendly. Friendly is nice, but you remember bureaucracy. Badly. The good: 1. Once the initial problems fixed, the internet is fast - I pay for that, and I like the channels. I pay for those too. 2. The service of the real people is polite. They may not always know, but in spite of their technical failings they keep their composure. All in all, I wish there were a better competitor to TWC. They are the least bad in a see of poor to sub-par providers. They need help in technical prowess and proactive issue resolution. On the bright side, they are a great place to have lonely granny call for some polite conversation. They are really polite. read more

The worst. Horrible service and incompetent. We wanted help in transferring data from our old Spectrum iPhones to our new ones. We received new phone numbers that we never wanted and incomplete data transfers. It took days to undo all the problems the store gave us. The manager is Tamara but she doesn't have a business card and won't provide her last name, she also is not apologetic. The store workers are sure they do a great job and didn't make any mistakes even though they recognize all the problems created. Fixing the Spectrum mistakes had to be made by Apple reps and Spectrum reps over the phone, not in store. read more

Worst company in this planet. So ashamed they have monopolized internet in the Wilmington area. My family has always used xfinity and they are amazing. Please, your your sanity, wallet, and mental health do not use this company for anything! read more

At no point in my life have I been more disappointed in a companies customer service. I spent two months back and forth on the phone with spectrum trying to resolve a billing issue they cause. No matter how many times I requested to talk to someone with decision making authority were they willing to connect me to someone who could actually resolve my issue or even explain how the issue arose. And they never made follow up calls even when I requested one. If I had any other internet options in my area I would not deal with spectrum. It is clear they don't care about their customers. read more

I'm beginning to think they should reimburse us every time internet goes out / my bill would be cut in half. When it works it's fine but for instance last night whole neighborhood out - this morning still not up ... getting a little old - why pay for service you can't use? "Check please..." read more

Spectrum billed me the day after i closed my 0 balance account. The agent closed it and said no further billing would occur. I returned my equipment and complained that i did not get the refund for it. Then I learned they charged the account for services after i closed it. They billed me for the equipment after that. Now they claim the account was not at zero when closed and that they refunded the equipment to the new billing charges i did not owe after the 11. They won't respond to the better business bureau. and when they do they will say they contacted me by phone which will mean nothing because the billing is scammy and wrong of course. The only thing they do is overload mail and harass people and call you 20 times to tell you the wrong thing because they have a billing system that is charging people after the accounts are closed and charging people for equipment they already have received back. Spectrum you have proved you are not worth my money and If you think it's funny.....go ahead and laugh and lose 1 customer and another and another and another and another and then some more until there are none. read more

I have only wifi service with you and because you decide to maintenance in the area and not give me heads up I can't watch tv. Your representative didn't care and said it was my fault to which I should have known that this is what you do in these hours 3am, which is not since I've been up most up other nights and this has not occurred. I can not wait for Verizon to take over the south as it has much of the north because they have way better service then spectrum/TimeWarner does.. Yes I remember you. You can change the name but you still suck. read more

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same account. Very Rarely a Problem. Spectrum took over and immediately my bill went up over 50%!! That is a lot of money, over 75$. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year read more

For all the negative reviews I was not expecting much help. What a surprise when my name was called, only about a 5 minute wait. My rep's were Joe and Aleshia. They were extremely knowledgeable of the phones and transferred our old phones to the new phones we bought. Friendly staff and wonderful service. Thanks so much for your help. read more

If I could give this company ZERO stars, I would. We were told when we signed up that we didn't need a technician to come out for installation only to pick up the equipment and plug it in - not true. They ended up scheduling someone to come from 4-5 pm. We never got a reminder call. We never got a call that they were running late because NO ONE SHOWED UP. I called and they said oh, the technician is running late he'll get there when he can. We go run to grab food and the guy shows up after 6 and leaves because he shows up and doesn't even care to wait when we literally showed up 2 minutes after he arrives. We saw his truck drive right by us. DO NOT USE SPECTRUM. Extremely unprofessional. read more

2 stars seems like a fair review, because this was actually nice for a Time Warner location.. but in my experience, their customer service is a lot like trying to build an airplane out of toothpicks.. I arrived here in the beautiful Mayfaire location after TW had failed to connect my Cable and internet service.. plus I had to stop and pick up an install kit... I arrived and there was a line, but I will admit, I like how they go through the line, and there's enough to do in the store to keep busy while you wait.. Finally, I arrived at a service agent.. they weren't really sure what I was supposed to get in the install kit, but eventually got one put together for me.. After that, I'd explained that none of the cable was working in my apartment, and asked if they'd confirm it was turned on.. I was told that I have an 'outage' and that I should wait till after 5 to see if it works.. Yes.. I love paying terrible prices to 'wait and see if it gets better' Of course, 5PM came and nothing worked, the next day came and nothing worked.. again I had to call TWC, and eventually was informed that the cable had been shut off and disconnected, so they'd need to send a Tech.. but couldn't do so for a few days.. Why were they not able to see that at the TW location I'd already been to? All in all, I love TWC because I like to watch football and surf the WWW.. but if you need some customer service from them.. you're better off starting your own Cable company and sending yourself an email. read more

This place is worse than any DMV i've ever been to. It's absolutely insane. 31 people in line. What the heck can take so long that there are ever 31 people in line? Gave it some time before writing the review to check the quality of the cable/internet. Been a lot of places/used a lot of different services. Internet is slow. Fully deserves the 1-star. This is what a lack of competition produces. read more

I just ordered new Time Warner Cable service and was promised dvr/ recording box. Guy shows up to install and I said, "hey, Im supposed to be able to RECORD tv shows". Installer guy says HE doesn't need to record tv, as HE doesn't watch much tv (???!!!!????). I may just return the box & read more books. This level of sleaziness and aggravation isn't healthy or worth it. Consumers need to stop funding such power-monger monopolies. read more

I feel like I have returned to the days of yore. Back to the days before electronics and internet were invented. First, the DVR...you can hardly watch a show without the box resetting in the middle of the show, cutting off, and finally coming back to a channel you weren't even watching before you were watching DVR. If we pause a show, because we don't want to miss something, the box often cuts out on that as well. No matter the screen setting I set on my TV, I cannot get the entire picture! When I press "Guide" to see what's on, it's off the TV screen over to the side where I can't read it! What?? We were with AT&T U-Verse before and LOVED it but the price increased and was too expensive in the end. Wish Spectrum would learn from what AT&T has done. I feel like most of these kinks should have been worked out before they started selling their products. read more

All around horrible service, they allow people to call ahead and jump the entire line regardless of how busy they are. I've been waiting for an hour already and then 2 people who have called ahead have jumped line to number 1 even though there is a 20 person long waitlist of people who have been sitting here waiting to get helped. It sucks i have to get internet through Spectrum. I pray another internet company just gets good customer service and crushes this company eventually. Wilmington deserves better. read more

I know everyone has a hard time with services like this, but I just received great customer service from a man named Zach. He greeted me at the door, and had me in and out within 3 minutes. This is definitely the best experience i've had here yet, but I felt he deserved some praise. Thanks for being great Zach! read more

This location is always busy and does the best they can. They are organized but there is often a wait. I would give then four stars. The company as a whole I would give zero stars if it was an option. I've had problems with my WiFi off and on for over a month. It's either constantly spoiling or very slow connecting. There is always an excuse. Unfortunately Spectrum has the monopoly on WiFi/cable in the area so we are SOL on their sorry prices unless you are a new customer. Those of us loyal customers are unable to access any service specials. I'd like to cancel altogether but take on line classes that I have trouble getting into. read more

I stood in the store watching 6 employees standing around talking, laughing, and making rude comments towards customers who had been waiting for more than 2 hours. Absolutely ridiculous! read more

At the first appointment I was told internet couldn't be set up because the fiber optic cable was damaged and construction was needed to do "maintenance" before internet could be set up. 2 guys were sent after the first appointment to check and they both told me the same thing. I called spectrum to set up an appointment to do the maintenance and they told me maintenance was done. I told them maintenance wasn't done yet, that 3 guys came that day and they all told me it had to be done but the spectrum rep argued with me that it was done so I set an appointment to set up internet. Even dispatch called me to confirm maintenance was done and that the fiber optic cord was fixed. The guy comes the next day and says maintenance wasn't done and the cord is still broken. I called Spectrum and they transferred me to so many different people and departments and all of them claimed their department wasn't responsible for replacing the broken fiber optic cord. One rep even said he could only wait a total of 2 minutes on hold with me and if it was a longer hold he had to hang up but that I should get my ticket escalated to dispatch. Obviously the hold was longer than 2 minutes so that rep was gone. The guy I was transferred to wanted to give me an appointment 2 days out to have someone look at it again.... But 3 people had already been by. It was very frustrating. I shouldn't have to work so hard to get internet set up and I shouldn't have to be the one calling different departments organizing the cord to be fixed, that's their job. So I switched to AT&T! I knew it was the other option available at my apartment complex so I contacted AT&T and they mailed me a modem and I set it up myself. I don't like that spectrum jerked me around for 4 days and wasted my time read more

Time Warner was bad... but Spectrum is ridiculous. Their customers service is a computer that places you on hold forever, the after 15 minutes of you waiting on hold...... it cuts you off so you have to call back and star th wait process all over again. This cable service has went from bad to worse!! If you have a choice.... "Stay Away from Spectrum read more

After deciding to skip the long wait at the store front I made the fatal (for them) mistake of calling Customer Service to acquite my acct# so I could pay my bill at a third party location. The young lady on the phone told me that my request could not be granted for security reasons which I found to be a bit ridiculous. After waiting on hold for an hour Chip the supervisor told me that he'd gladly give me my acct#. At this point this was about principle and business acumen as well as the need to be persuaded to remain a customer of theirs. I went on to explain to. Hip that had the first person on the phone given me my acct# I would still be at a locale to pay my bill but since I was able to make it home before they would get on the phone and waisted an hour of my time giving me the run around I've decided to cut the cord on them. I think they think their monopoly on the industry in this area overrides people values and principles. Exercise ALL other options first before becoming a power and voiceless number in their system. read more