Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!

Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

By far the worst customer service on the face of the earth when you are trying to down grade your…read moreservice. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don't give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!

Terrible. I have called multiple times and left emails. The emails were never responded to. The…read morepeople on the phone calls pretty much said that they can not help me with my ongoing issues. I have been dealing with three same issue for almost 6 months now with no answer or any help at all.

Zero stars if I could. Going on almost day four of no internet and still no technician scheduled to…read morecome out. If you call they'll just tell you that unfortunately no information is available. No managers to escalate the problem to, nothing. Don't worry they're "working on it" and maybe you'll have internet in a week if they get around to it. Avoid these guys. It's like a frat house started a business but it's an inconvenience to actually do their jobs.

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment…read moreto

Spotty service, service goes out and you have to constantly be calling so they don't bill you for…read moreservice you don't have. Their automated system is terrible, and they will charge you for something even if its their fault.

Just had our cable provider changed to Focus Broadband and service was impeccable! Our technician,…read moreJohn was very knowledgeable, professional and friendly! He had to do some detective work to figure some things out and had everything working within an hour. Thanks for the great job!

Do I have to give it a star? Im not seeing how this service is at all dependable. Every freeking…read moreweek, it goes down. Sometimes its just a minute or two, sometimes an hr, but just enough to have us chasibg our tails to try to get it back. Turn thst off, reset this, spin three times counterclock wise. Useless but they get away with it as its the only game in town.

Great customer service ! Addressed my problem with My watch…read more, fixed it and had me on my way in less than an hour! I highly recommend!

At first we weren't sure how the visit would go, we got checked in & somehow we 'fell off' the…read morelist. HOWEVER, the staff was AMAZING & got to us right away (where we would have been in line after others before us). The staff was VERY tech savvy - which I was delighted with as we had a tech issue with a brand new phone & had to exchange after only having the device about 1-hour & realizing it didn't have enough memory (uug, $50 re-stock fee, but that was my own fault!). Everyone in the shop was lovely, and I know they deal with ticked off customers all the time. They were super nice, funny & knew how to fix all our issues.