Javier hooked me up, I just needed a new remote and he gave me one without having to enter my name at the kiosk and wait in line. I come to this location a few times per year for various things and always get good service with a smile. read more

Above reviewer must be a plant, a Spectrum employee...!! Treat loyal customers well...that's a complete lie & joke. Unfortunately, it's a sick joke on long-time customers. I'm paying almost 3X the $60 for internet & TV currently advertised on TV & on Spectrum website. Catch...for new customers only. Proof positive loyal customers are screwed! They are quoting internet & streaming which would cut my bill in half BUT claim that solution isn't available yet. That doesn't sound credible either since other solutions are advertised on TV. So false advertising...customers beware...after a year called a "demo" you'll pay thru the nose for exactly the same "service." Not service at all. Need freedom of cable co choice to avoid being scammed, overcharged!! read more

NIGHTMARE!!!!!!!!!! We are now watching internet TV so we were turned in the cable boxes and decided to check out wireless as AT&T was fleecing us-the price is great as we can bring our old phones to the plan-NOT!!!!!!!!! we had 4 phones 10, 10xs, 6, 7 all iPhones-gues what, the 6 and the 7 are not compatible with their "software", we are now into it 2 additionally phones at 43$ and 33$ a month-the CSR made all type of promises-I think he was making it up as he was going along and I challenged him on every issue he was a wrong about-he could not believe it.-HA!!! I call bullshit on that one- for 1. He informed us that we ha to pay sales tax on the news; okay, I can live with that, what he did not tell us that he was going to charge us 197.15- 100% sales tax, 45$ monthly service charge, 10 for SIM card-bullshit-and 10$ additional SIM card, so this so called, "bring your old phone in" lies, all lies. we are now 79.99 and 197.00 and we have not even left the store, additionally, Cyrus never told us that we had to pay the 197.00-the only charge we knew of is 79.99, we got home and 2 charges to card. Liar!!! Now, keep in mind we can not leave our AT&T plan until we have activated our new plan. we could not do this until we had the phone the we payed for but had to arrive in the mail. Cyrus could not even give us our new phones, we had to order through the store computer. Unprofessional, and ignorant!!!!!! Cyrus promised us that or new phones would be at our door in 2 business days-HUH!!!! 6 business later, it finally arrived-that day we had to go to spectrum to hav them activated. After waiting 17 people in front of us, we finally are seen, over an hour later we now have 2 phones connected. At this point, we found out that the phone we were going to give to our daughter is not compatible with their software, so we now have to purchase another phone. Cyrus, again promised us 2 day turn around, I called him out, he put a rush and 4 days later it arrives. I brought it over to my daughter house and transferred all data and information and reset the old phone so it is now useless-heres the kicker, Cyrus set the account up in my husbands name, not mine so I cannot activate the phone. So, something as easy as joining a new cell phone company has gone back to Stone Age. Also, what we thought to be a $200.00 monthly savings is barely $60-so not worth the frustration and headache. read more

I always knew why people hated cable companies and Time Warner is no exception. We cancelled the service 9-1 and was promptly billed for the month of Sept. When asked why that was I was told they changed the cancel date to 9-8. Why would you do that we asked? Because you didn't return the equipment in time. Unknown to me I was required to return the equipment the same day. Which of course is BS. The biggest problem was trying to get the rep to understand the cancellation date. She couldn't grasp the concept that I make the date not them. They wanted an extra month of fees for good measure. We still haven't resolved this and can't until after Labor Day. What a POS company. Never again would I ever use Time Warner. read more

Unfortunately, Time Warner is our city's only option. We have been having TV cable box problems and have been issued reconditioned units. The last time the Time Warner rep at Westminster, CA assured me she would order and get me the new model by the end of the week. After two weeks no one called so I called TW and was told there is no record. I guess I was lied to again, read more

Worst customer service on the planet. I've been without cable for 3 weeks now and they keep screwing up my install!!!! I WISH I COULD GET ANOTHER CABLE SERVICE!!!!!!!!!!!!!!!!!!!!!! read more

Very unprofessional and shady people I have unfortunately dealt with through twc. I was told I would get a 300$ reward card for signing up and paying 3 months on time. So I did, but calling to follow up about the rewards card, no one could seem to help. I was constantly told I would be called back. After patiently waiting a month, with no reward or call back, I again called to speak with a supervisor. His name was John badge # 2514931 (at least so he said) I was shocked this man was a supervisor, first off he was very rude always talking over me. Secondly, he had no knowledge and would keep dodging all my questions. Bottom line he did nothing but make me upset, so I called corporate. Hopefully they can repremend the situation their unknowledable employees put me through, still waiting for a call back. read more

Really bad service they were making me pay for something I had already paid. It turns out that I gave them my confirmation number and said that the confirmation number didn't appear on their system. read more

trying to deal with this company is incredibly aggravating. My issue had nothing to do with anything that could be done on-line or by automated phone system. But you have to wade through 5-10 minutes of irritating automated phone responses before you can get into the queue for a live person. then if by chance you get cut off that live person can't call you back you have to start all over because when call ends their screen goes blank and rolls to the next caller in line. I was worried my neighbors would call the cops I was screaming so loud. Problem I was having all of a sudden was they claimed my checking account was frozen and that my checks were returned. This began in Feb (2020). I called my bank and they told me what I already knew there was nothing wrong with my account, has never been frozen or down for any reason and the checks were never negotiated or submitted to the bank. I asked to speak to someone in Spectrum accounting wondering if they had upgraded software or made some sort of change because I have written hundreds of checks to Spectrum on this account and never had a problem and now all of a sudden my checks won't work. I have had no problems with any other vendor. Phone support really can't help me but I finally got a guy I think his name was Carlos and he completely understood and indicated prior calls wrote up the wrong kind of ticket and he wrote up my issue so that someone from accounting would call me back. believe it or not I did get a call and they understood issue, said no updates, they had cleared all charges to my account and to submit my payment again. I did and check didn't go through for the third time now. I am beginning to think they don't want paper checks sent in and either want a credit card or to force me to go to bill pay. There is simply no explanation for this. has anyone else had this problem. If so, I am going to try to find others and get a newspaper or some sort of investigative body to look into this. that would be pretty low if that is what they are doing. read more

Javier gave great customer service. Very quick and efficient. Much easier than any other spectrum store I've been to!

Javier is amazing! He has treated my parents with so much kindness. My parents always make sure that he is working on the day that they are going in for assistance. Javier is kind, patient, and very knowledgeable. Javier, thank you for treating my parents the way that you would treat your own. You are appreciated! read more

I am so disappointed with this company. I went to cancel just my cable service (not my internet) and have it discontinued as of Saturday, I made this call on Wednesday. By the time I got home Wednesday night they had disconnected EVERYTHING! Not only that they are charging me a $40 cancellation fee and said they will continue to charge me until I drop off my equipment! When I called them that evening (it took calling three times) they couldn't do anything for me and said unless I could be there between 3-5pm. The problem is I work all day so therefore I am out all of my service and being charged for it all at the same time! I cannot tell you how frustrated it is and wouldn't even have their internet service but infortuantely there is no other service out there I can get so I'm stuck (if they ever get here that is). This is the first time I've felt the need to use Yelp and felt this to be an important post for all to know. read more

I was shocked with the long wait just to return my equipment. It is a nightmare at this store. Terrible customer service. I would give them zero stars. Never again will I use time warner cable. Their telephone customer service is just as bad, because you have to talk to an "agent" from another country. read more

I just got time warner cable two weeks ago and one of the boxes already died. When I called to try to get it fixed the girl gave me so much attitude on the phone and almost hung up on her. She told me there would not be a technician available for three days I thought that was pretty ridiculous! She told me I can go into the store myself and I explained to her that I had to work and I couldn't go inbecause of work. And she repeated the question very sarcastically in rude. My guide does it work for both TVs and it's the worst cable company I've ever had to deal with. read more

This review concerns Time Warner Cable Corporate policies. The incompetent local office is not, as yet, a party to this action. After two years, my monthly rate with TWC was scheduled to rise. It was about $60.00. The new rate was to go to about $80.00. I called on June 9, 2015 to try to negotiate a lower charge. I agreed to their "basic" TV/Internet package. My new monthly charge would be $71.00. Explained to me was that a prorated charge of $46.99 would be due on June 22. I paid it on June 17. Repeatedly assured that my July and thereafter monthly payment of $71.00, I agreed to accept the cable TV service. This payment would come due by July 22. On Monday, July 6, an alert via email informed me that I owed $129.00! I called to voice clearly my displeasure with the discrepancy. I was first told the charged was for a service call (to get the TV cable service working). I was never told I would be charged for a service call. I demanded to speak with a manager. She told me the difference was the balance of the previous pro-rated charge of $46.00. This too was never mentioned to me during the June 9 call. This, in my experience and understanding of customer service, Time Warner Cable's failure to advise me of these expenses as well as repeated assurances on June 9 at 8:05 am, of forthcoming charges of $71.00, is unethical and illegal. While I am unable to provide proof of the June 9 exchange, TWC likely has a recording of it. Verizon will install its ISP service on Friday, July 10. I will return the cable box and router/modem to Time Warner Cable's local office on Saturday, July 11. I will pay the balance appropriate to services rendered. However, this act of thievery and false representation warrants authoritative investigation. Sent to BBB on July 7, 2015 via web site read more

In the area where I live, there are not a lot of options to choose from for a cable TV service. That being said, I have always been happy with the service I receive from Time Warner Cable Company. We enjoy watching movies in my household and Time Warner offers all of the great channels at a very affordable price. I am a huge fan of the Sci Fi channel; my nieces love the Disney Channel, The Cartoon Network, Nickelodeon, etc.; and my gf enjoys the Movie channel & Cinemax, etc. We selected a premium package plan that allowed us to get the basic channels and also choose the premium channels that we wanted. We can also choose Pay Per View or On Demand for the newer releases. The quality of the reception is very good. We rarely have any issues with our service, but when we do have a need to contact customer service, they have always been very polite, friendly and helpful. They have always helped resolve our issues quickly and efficiently. Unlike many companies, Time Warner has not raised our monthly fees since we signed up with them and the cost is very reasonable compared to other companies I have seen. I highly recommend this company as a cable TV provider. Why the two starts? When you are with this company for almost ten years you will figure this one out yourself. This place give you an options to pay complain get new equipment & most of all upgrade your service. New phone system was set up last week now i trying to do more research on there security system. See if i can get better reception deal & service. read more

NEVER working with Time Warner again. Ordered internet service online on Tuesday, picked up the equipment on Wednesday and was told that someone would be coming by 6 the following day to finish the installation but no one showed up. Called at 6:03 Thursday and they said the installation guy would come on Saturday by 7. I called at 6 to ask what was going on, and although the lady was nice, she didn't help at all. She told me to have the person at home call in and he would be given instructions on how to install it himself. So my boyfriend called in, followed the instructions, and still nothing. I've now been on hold with them for half an hour trying to cancel my account altogether. It hasn't even been a week since we placed the order, and we haven't gotten any internet service from them whatsoever. After an hour and a half of waiting, I had my boyfriend call and NOT say that he was cancelling, and within three minutes someone was on the line. This is beyond ridiculous and just one of the MANY reasons we are cancelling. SCREW YOU TIME WARNER! read more

wan i get the Digital adapter box wan you install box in my room saw i call you to installation and takes me to talk in phone with a customers the fix for me in phone .If the people need help the need call time warner cable ,i like help you gus . read more

Worst service provider I have had. Been with them for 2.5 years and the last year was at a new address. Had nothing but issues with the internet. They come out and nothing changed, make changes in the set up and still nothing, make appointments and they don't show. Then they said well if it's been that bad why didn't we just leave. In the end changing is a pain so we asked for a credit and for it to me fixed and still nothing. I guess we are forced to leave. So sad. I can't believe these companies don't monitor the phone agents as they really don't care. read more

Customer Service at the Time Warner Store on Beach Blvd. in Huntington Beach is non-existent. I was there recently, and there were long lines of customers just waiting to be signed up for service, but there was no one there with any kind of list of names. We were told to sit in order, but there was nowhere to sit. When names are called, the service reps ask once or twice for a certain customer, but don't make any effort to speak loud enough and most of the folks waiting in line couldn't hear and their names were passed over. The reps look miserable in their jobs as well, and are rude and unfriendly. In addition the instructions to program the remote are inaccurate and after a few days of trying to do it myself - and I am an experienced tech user since 1985 - I called customer service and was told I had to connect with them so they could program the remote from there. This is just horrible service. Luckily I am moving to south OC and glad to get rid of this awful company and either be connected to Cox Communications or a satellite service like Dish or Direct TV. It's too bad Time Warner has geographical areas sewn up, there is no competition for cable services in their areas, and it's either TW or satellite service. Horrible, awful, insulting and demeaning customer service. read more

The 5 star I have placed here is for the customer service of one person and her name is Kerry! Every time my husband or myself have went in there she is the coolest, most laid back person who knows customer service and her job too! Customer service is not easy and she does it with ease. Thank you Kerry! read more

No exaggeration - everyone I know who has or has had Time Warner hates them. From the consistently poor equipment that you have to physically return to them, to the slow, worthless customer service. But don't take it from 1 reviewer; keep researching this company & you'll see... read more

Time Warner is mediocre at best. But this store is actually pretty good. They have a computerized waiting line. It's way better and nicer than the Costa Mesa place. It deserves decent stars and the person helping was very nice. read more

I had a wonderful customer service experience at this location in Westminster, CA! After spending hours getting the run around on the phone of Time Warner Cable's general customer service line, I was on the verge of completely cancelling my service all together. Finally I had enough of not getting anywhere on the phone, and decided to go in person to talk with someone. Within minutes I got to speak with an employee, named Mikey. I explained my situation, and he quickly resolved my problem without hesitation. I was elated to see that my problem was so easily resolved by this employee. I am once again happy with my service, and know that I will skip the unhelpful phone call in the future. read more

Recently switched to Time Warner and they did a bait and switch. When I looked at the first bill. I only wanted 100 mbps and they were charging $20 extra a month for 200 mbps. I thought this would be easily fixed by a call to Time Warner to reduce the speed from 200 to 100. Turns out, they were unable to make this simple change without re-doing the entire package. Given this, I'll stay with Time Warner for 90 days in order to receive the $300 reward card and then look elsewhere. I was on the phone for more than 1hr trying to get this resolved to no avail. Stay away from Time Warner. read more

Worst customer service ever. This lady with the blonde short hair and weird piercings gave me the worst attitude when I asked her a simple question. No wonder time warner sucks! Don't ever recommend this company. All associates are a**holes. read more

Very frustrated with the service. My time seems not to be important to them. First rep tells me they would come on Wed, then company calls me telling they would be there on Tuesday. I was not available Tuesday made some noise, didn't get anywhere with TW "customer service (sick?), all i heard was they couldn't do anything until the following week...called the rep, he did get me on Wed but first would be at 11 am, could not make at 11 am, then he tells me at 1pm, so as a person who does respect other people's time, I run out of meetings to be at the house at 1, by 2 noboby shows up... so I call the rep....'oh someone will be there by 3, the company keeps changing the schedule all the time'....really? I don't care what the company does, I am a client and want to be treated as such, TW is not doing me a favor....Verizon/Frontier can have some issues but when they set my last appt they were there on the dot, and that is how EVERY company and everyone on sale should treat their clients: with respect and consideration for their time. This review only for 2 stars because the rep did make time to come and instal my service by 2:30, otherwise would be a -1. read more

My friend and I went into the store to transfer the account from his name to my name. We spoke with TWC over the phone and they said to go into the store and ask for an assumption form with both parties there. When we arrived at the store, the rep Terri refused to do the assumption form and said the only way is for us to cancel the current account and set up a new account. We said we were told otherwise by the corporate office. Terri said corporate is wrong and this is the only way to do it. This was a huge inconvenience because instead of it taking a few minutes to do the assumption form, we had to close the account, drive back home to get our old modem, drive back, set up a new account, get a new modem, wait in line, etc. She made it very inconvenient for us to transfer the account. I felt all she was forcing and pressuring us just so she can get a sales credit. She wasted half of our day running around and inconvenienced us. read more

These people are just not competent! The sound on our tv was breaking up, so I scheduled a home visit. They never showed, I called, the technician was sent to the wrong accounts address. Now they can't come until Sunday! If the person does get it fixed, Sunday. I will still be paying for a service I did not receive for a week! If you have to deal with them, do yourself a favor, get names, and document everything! read more

twc ! diu ni lao mu ！ most horrible service i ever had !! you have to try it to belive it ! read more

Worst customer service Kim was so rude I'm still in shock. Other reps were more helpful but her attitude and rudeness was unbelievable. She needs to learn to be nice at least respectful of customers. read more

If I could give a zero star I would. This location is horrible! I went in to this store to save money and hook up my internet myself because it was half the price and I was already hesitant to even be paying 50 a month for just internet! Anyways, I did and I ended waiting almost an hour just to pick it up!!! The girl that helped me was very snooty and not helpful, just like asked me to sign a piece of paper took me money and it was done. Didn't ask if I had any questions, didn't explain what any of the tools being put in my bag where.. nothing. Then they "forgot" to tell me I couldn't get my wifi for 24 hours due to it being turned over a year ago by the last people in my house, Okay? So she told me to not set it up until tomorrow, I did anyways.. Oops. My internet worked just fine? However.. my wifi was down for going on 4 days now and when I called it took me literally through 5 different customer service reps to get to the wifi department? This company is a joke and their idea of customer service is horrible. I wish I would have listened to my mom and gone with Verizon. I will say I am at least thankful for the price they offer as I am on a tight budget but you truly get what you pay for if you compare prices. Almost not even worth the 30.00 bucks I save a month.. read more

I just spent an hour and fifteen minutes on the phone fighting to get my account changed to what I was promised three weeks ago. I'm told that I was misquoted by an agent then and that is why my order was never processed. After arguing with an agent, I was asked to continue to hold for a supervisor who went on to say that they would not honor the quote. Finally, I was given a credit, but a higher account package amount each month. I've been spending over $300 a month for years. After feeling ripped off, the agent I spoke to three weeks ago quoted me $148.00 a month and I thought that he was at least trying to keep me as a customer. Apparently there is no room at Time Warner Cable for effective customer service agents. They confirmed his quote, but are unwilling to honor it. They also informed me that he is being reprimanded for helping me. They have to be spending a fortune on their PR campaign to change their image. Too bad their customer service policies have not caught up to their promises. read more

Worst TV service I have ever had. The beginning they started changing my payments dates over drafting my account several months in a row. Then had problems with being double charged. Then either the cable wouldn't work or the home phone they would send a new box and it wouldn't work either. Then tried to charge me for comming out to fix the box. Now for the last month my cable has been out have called several times done the over the phone stuff they asked several times. They never called to check back on my service never sent anyone. So I called and asked where to turn in my equipment. I went to this location a lady tell me to check in and wait to be called in a room full of people waiting. I told her I don't have time to wait here's my equipment. She said I can't take that. Then she dropped it on the floor as I walked out I called time Warner to tell them this. I will be telling everyone I know not to ever use this company it's horrible service is just unbelievable and they expect me to pay for it also everytime you call the 800 number they aren't even in this country they are in the Philippines. And there English is not that great read more

OK, how many TWC people does it take to process a returned modem/router? Are you stymied? It takes 5 people and I was till not able to return their property to them. Basically, I was told that I had to store the extra unit cause if they marked it returned, they would have to charge me an extra $15/mo. WTF!!!!! read more

"ABSOLUTELY DISAPPOINTED " service is very bad, no communication between service technicians. Service technician with no prepared equipment came to Mr house to set up cable. Of course the work was not done. He told my father that another technician will come in 3 days to see it up. No one showed up. We call customer service to find out what happened. Record showed the job was pending. So. I don't know that the technician or company lied to us. I absolutely don't recommend this problematic company. read more

ordered TWC. 1 week later tech said a new cable had to be run. Old service was already cancelled. 4 days later construction crew said they couldn't run the lane for another 5 days. Construction crew put the line in and TWC changed my install date (again) without calling me, to a day I was unavailable. Next available date was 1 week later. They charged my account 4 weeks ago, I have been without phone,internet and TV for 2 weeks (based on them saying they would provide it 2 weeks ago), and I am not scheduled to have a technician here for 4 more days (looks like I will have to take vacation time from work). Switching from Verizon was a mistake, I'll go back as soon as they have FiOS in my area. read more

After looking for another company to get my internet from time warner was the only one in my area, unfortunately I had to get my service from them. On hold now waiting to speak to a supervisor after seeking to two other one putting me on hold and getting disconnected and the other hanging up on me mid sentence. I was advised by someone to call later and then their service was down so tried calling back now I'm on the phone for the sixth time today trying to find someone who doesn't have a bad attitude. Just because you don't see it on a screen doesn't mean it didn't happen people. Maybe your employees don't know how to do their job and don't know how to properly put notes on an account. Isn't it funny how that always happens, if they don't have a note in the computer it never happened. You could have a recording of a conversation and if there are no notes it didn't happen. I hate this company and don't want to use their service but it's the only one in my area. Even though AT&Ts office is in the same shopping center as time warner and across the street from me. It's total crap. If I could give no stars I would, negative stars would be better but that isn't an option. read more

The internet connection is slower than two old people fucking. If I had a choice between dropping a bar of soap in a crowed prison shower and signing a contract with Time Warner I wouldn't be walking right anymore. read more

If I could give them a zero star I would. I pay TWC $268 per month. For that I get absolutely no customer service. Unfortuantely they are the only cable service in town so there are no choices which is one reason the service is so bad. One of my DVR boxes broke and they could not get a service person out until Thursday. Today is Saturday. Unfortunately it seems I am always calling them with a problem. And getting through their phone system is a nightmare. read more