I have a home in fountain Valley which has Time Warner cable Internet service. I have another place in Long Beach which has Verizon Fios Internet service. TWC service is constantly problematic. While watching a movie on Netflix or Hulu plus, we will get an average of four error messages per program. The error message causes us to have to restart at the beginning of the program and fast-forward to find where we were interrupted. My wife teaches online courses, and during her workday she has problems on a regular basis with service dropping out. With Verizon, I never have any problems. Time Warner cable is horrible... Verizon is awesome! read more

Horrible service at this location. The representative that I dealt with was named NUU. I called Time Warner to notify them I was moving and cancelling the service. When I arrived to the store they had no records of my cancellation request. I returned my existing equipment and they now want to charge me for a modem I returned to them 6-9months ago. The modem they claim I have not returned was my original modem that stopped working!!! That's why I brought it back in the first place. When I returned it, the sales rep up-sold me on a new package with a modem that includes phone lines. They did not record the broken, returned modem in their system, and now they are trying to charge me an additional $119. This is the last time I use Time Warner Update: 6/21/16 I was connected with a TW manager to discuss the missing modem. They ensured me that it would be removed from my account and I was given a ticket # for confirmation. It's been 3 months since that was discussed, and now I have just been contacted by CBE collections for a $119 modem. WTF... read more

Enjoy Overpaying for internet ? Make sure you subscribe to Spectrum. The longer your with them, proving your a loyal, reliable customer, the more you'll eventually be paying, as I've done for years. Of course, you'll be baited in at a reasonable monthly rate with the "No Contract" dangling carrot line. That won't stop them from raising your rate with the ole Unannounced "Taxes and Fees increase" Where else can you be paying $79.99 for *just internet alone ? 100mbps!! Lol That Does occasionally buffer. Good luck getting a serviceman out within 2-3 days, just to have the same problems within a week or 2. You'll constantly be reading on their site or app how they genuinely care about your opinion.lol ..What they CARE about is the "Dead Presidents" your sending them monthly and not much of anything else. read more

My wife and I canceled services a month and a half ago due to slow internet and have had more than 5 service technicians out and they keep saying it's fixed now.Called again and they said they are aware of the problems and working on it.Asked how long and they didn't know so we canceled service.Now they called back and said problems were fixed,so we had it taken care of so we had it put back in with 400mgb.Called and got the same excuses, they are aware of the problems,and don't know when.Spectrum app inop in our own house.Stations on the tv box and dvr box freezes play and changes networks on their own.Going to the neighbor's house to watch the World Series Game 1.I couldn't give 0 stars because it won't let me so I gave it 1 star and when I posted it it shows 2 stars read more

This location is terrible I came in just two return two boxes because I'm moving to another address and they canceled my service and my appointment for the install at the new address nobody told them to do that I'm highly upset and pissed and do not what to do because now I'm without cable and Internet for today and I'm without this store is so wack and on top of that when I walked nobody was doing anything just standing around and told me to put my name in the system I was like what they are terrible read more

Made a special trip to drop off Spectrum equipment, and walked into a store with 16 guests and 2 staff members. One guest told me it was taking 15 minutes average a guest and had already been there 20 minutes, and still had a ways to go. Poor guest service and staffing read more

Spectrum has the worst customer service ! Out whole neighborhood in Anaheim are experiencing ghostly images, freezing, no voice, if there is audio, there is no picture Had service people out here several times, but was tod the problem was with theSpectrum app, and the having problem fixing it. Never happened with Time Warner. They should compensate all their customer for their inadequate service!!!!! read more

First time going to an actual store. I was greeting immediately by friendly employee asking me to log my visit on the kiosk tablet. Immediately called to the counter, greeted by a friendly, professional employee named Javier, who took care of us quickly and efficiently. I would recommend this location and ask for Javier. read more

Javier .V helped me and my family out to set up a cable plan. He was straight forward and explained everything we needed and a lot more. We had direct tv before but now I don't think we will go back because we got a great deal and great help and he said if we have any problems we can contact him or come in and he will help us. By far the beat customer services I have experienced with a cable provider. read more

I give them three stars because their in store customer service is pretty good considering the sheer number of people that visit their facility. But their internet service is absolutely horrible. We pay for the TWC Ultimate 200 and I'm lucky to get 1mb when I log in. Upon our first call to complain they responded by telling us we have the basic service plan. So we are paying $57.99 + $20 ultimate 200 upgrade for basic service? We asked! With apology after apology the adjustment was made. Then a couple weeks later again the same problem and then again the same problem. I feel like we are dealing with crooks in this relationship. If Verizon Fios was available in my area we'd switch in an instant. read more

i bought internet and tv combo. Then I upgraded the internet to 400mbps but the internet keep dropping and the tv they ask me to use the app but they said you need to buy the apple tv box. try to call customer service it took over 2 hrs waiting then talk to one of the angry middle eastern guy. That's really bad service. read more

I went to the office to sign up only internet service and pick up equipment. I waited for over an hour and finally got to an agent. I told him I only needed internet service because I already used another's carrier for TV. He knew exactly what I wanted he still added Spectrum TV service to my account because for a new account signing up with both TV and internet he would personally benefit more financially. I repeatedly questioned him the final price of internet only price he told me internet only is $49,99 a month. When I receive my bill, it was $100.25 because I have Spectrum TV Stream service. I can't believe Spectrum employees are this selfish and dishonest. However unfortunately in my area, I have no other choices for internet services. I hope this note will help other people to pay extra attention when you sign up new services with Spectrum. read more

Well, I should have read THIS first! Promise $300 to new customers then tell you that you did something wrong. I submitted the correct information 3 times through the staff at the local store. Did it help? NO! TWC shows that they did not receive my documents. um. The supervisor submitted it himself. The salesperson lied to me. That should have been my first clue. Integrity is so important to me, and to have a company that rewards lies? Well, this is ANOTHER very dissatisfied customer! read more

Javier was awesome at helping us set up our new internet pack. Admittedly was expecting a wait due to previous yelp reviews, but there was absolutely none! Was in and out efficiently thanks to Javier. read more

I would absolutely recommend you make an appointment!!!! In reality it won't really help. The seven desks they have for customer service are only half staffed at best. When most of the staff is done with one customer they regularly go to the back for 5-10 min then come back out front to work on a computer screen for 5-7 min before calling the next person. I watched this over and over to the point I got my phone out to time how long it took just to pass the time. I witnessed the only staff member that helped person after person with no breaks! So my 1 star is to thank Alex for your diligent work. Sorry you work with a bunch of sloths!!! read more

In # Americans time of need and especially needed internet quarantined spectrum just raised my bill to 59.00 a month instead of 49.99 a month fucken monopoly plaguing on the virus! They should be arrested let me know if this is happening to U! read more

Ms Gaines is absolutely terrific! 5* for her professionalism 5* for her honesty! Go see her for your Cable and Internet! She will help you find a package that is best for your family needs. Thanks again ma'am for your hard work. Joe read more

What a joke. Walked in to pay my bill and return a modem as I canceled their service and went with Frontier for $35 less per month for actually faster Internet Service. You have to sign in to a screen but nobody tells you that you can walk to the end of the office to use a kiosk to pay your bill. The place is where you will wait a long time for someone to say oh you could have done this when you came in. read more

This is a horrible company they lie and over charge. Go with direct tv they have better packages and are better with customer service.

Crooks! I asked MULTIPLE times before I switch to spectrum would my bill go up. Over and Over they told me no .... one year later guess what? My bill went up and the best they can do with LOWERING all my services is saving me $ 3.27. I'm out! read more

Worst place to spend an afternoon literally try any other internet provider on the planet it's probably 10x better and faster then this awful slow and terribly overpriced place , shout Maria who had a 45 min social hour with a full list of people waiting super awesome Maria read more

Horrible and rude!! We were told by customer service (when we called the toll free number) that we could return the Spectrum cable boxes to any Spectrum location, as we had cancelled the service. So my husband took the equipment to the Westminster location. But when he arrived they said..."We don't take equipment...take it to a UPS Store." So my husband tried to tell the man who was working that he had been told by the customer service department that he should take it to the store. But the man behind the counter just said.... "No, take it to UPS." So my husband just walked out. Total wasted trip. They were very rude and short with him to boot!! That store sucks!! Zero stars if I had that option! read more

Work it out with Showtime/CBS or expect more bad reviews. Why should we need to call you (and be on hold for as much as an hour) to reset our modem every time you do an update? Ridiculous. People should complain to their city councils - they are the ones who approve the local contract with Time Warner. read more

All the trouble started here. We came to the store to cancel just the cable service with a representative, but we found out she cancelled cable AND internet service when we came back home. I was on the phone for total of 3 hours, transferred 7 times, and was told the issue can not be resolved at least for 24 hours. My day is horrible now. read more

5 service people...only 2 customers being served. 19 customers on the waiting list. Been here already 45 minutes to return equipment. Really? This is truly unacceptable. Where is the counter for returns only? read more

Worst experience I just had With an employe named Shania, she was just over all rude, she rolls her eyes when talking to you as if she hates her job, I will never go back to spectrum , very disgusted by that experience!!! read more

Purposely gave five stars because Shania did the most with helping my roommate and I get set with Spectrum. We were having issues with getting an account set up (we were in a very unique situation) and not only did she make sure we were set, her customer service was AMAZING. We came in 15 minutes before closing and didn't make us feel like we were keeping her there late or a nuisance. She listened to our problems, and went above and beyond to solve our account issue. She was so sweet and patient with our concerns and really listened. Please go and see her if you need any help! read more

Absolutely horrible wifi service. We including our neighbors have had issues every week for the past 6 months. We consistently have to call spectrum, first you are either placed on hold for too long and second it's hard to schedule for someone to come in and check the issue out. The IT guys that have been here can't figure what the problems is. However they did mentioned that the spectrum routers are on the weaker side and they suggested we buy our own. Even after purchasing our own router we have problems with wifi turning off randomly. I am a student and I work from home so having a reliable wifi sources is extremely important. If you need reliable wifi I suggest going with another company if possible. read more

If I could give a million zeros on yelp, I would. spectrum is BS. Ever since the switch from last year, nothing but goddamn headaches. Yes, the same opinion as everyone else on here. I've been trying to sort out my online bill and I've been trying all week to try to 'chat' with someone. The chat feature as of May 13, 2017 does not work at all. Maybe they know I'm put on red alert and won't give a shiet because they know nothing has been fixed. I talked to many customer service agents and they keep promising to fix it.very bad service read more

I decided to get rid of Frontier and use Spectrum. Signed up, scheduled an install. Three times Spectrum installers showed up and failed to install the cable. The 2nd installer was 20 minutes late. The 3rd installer was an hour and a half late. Both appointments were at 8am. I was likely the first appointment of the day. I gave them three chances to install and get my cable up and running. Three times they failed. I can't wait around again. read more

So I got this letter from spectrum last week with a promotional offer Of 49.99 a month for 24 months I double check on the internet to make sure it was ok check out positive so I went to the nearest office. I brought my promotional letter with me and showed it to them we finalize the deal and signed end went home the next day I check my email and notice that the promotional service was for 12 months only and the guy had also added telephone service call spectrum customer service they told me nothing they could do so I went to the office where I got the service from and they told me that they couldn't do anything but cancel the phone service and they also told me that they don't send 24 months letter promotional service to anybody so who send me this letter and who did I talked to when I went on line and Click on spectrum just ones again I got cheated and I hate that feeling o well I guess I'll have spectrum for the next 12 months and after that never ever go back to them anymore done. read more

Spectrum - Not Truth they don't have 24 month promotional service and check for any extra add-ons to your service. - Television Service Providers Near Me - Westminster, California

This place is so rude and lazy!! Customer service sucks, they really need help and proper training!!

Requested a wifi transfer OVER a week ago...to my new address. Spent approx. 2 hours each day since LAST Sunday trying to get them to actually turn the service on. Came into a store and now they're telling me I have to wait another week. All the while they keep charging me. This company is crap and has the worst customer service. If my issue isn't resolved, today, WITH COMPENSATION, I will be going elsewhere. Terrible company. You suck, twc. Ps...really wanted to give ZERO stars, but wasn't able to post until I chose at least 1. read more

I have had Time Warner Cable for several years because I had no choice. I have spent so many hours on the phone with them for various reasons. I am tired of not understanding the people on the other end of the phone because they outsource the jobs to countries that English is their second language. If you do not say something that is their script, they do not understand you. Anyway, I am finally cancelling my service because I am moving. WARNING : They want you to return the equipment the very day you cancel your service. So on my busy moving day I will have to drive to a store and return the equipment. They will continue to charge you for the service after they have turned it off, if the equipment is not returned; therefore, I can't simply mail it to them at a more convenient time. The representative refused to give me an address to mail it back. I guess they get the last laugh. read more

If anyone is planning on canceling their Spectrum Service, be aware. They will not pro rate your bill. Let's assume your billing cycle runs from the 1st of the month to the end of the month. If you pay on the 1st and return your equipment and cancel on the 7th, they will not give you any money back. Even if you cancel your tv service and keep your internet service, they won't credit your account. They just keep your $$. So keep those cable boxes and keep watching, until the last day of your billing cycle. Then you can switch to DirecTv. read more

The business does not even deserve one star. Clerks have no respect for client's time. Not enough of them and they spend a lot of time in the back even when 10 customers are waiting. The worst store I've ever seen! Would never recommend them to anyone! I cancelled my order after waiting and driving back home to retrieve the equipment! I had gone in there to sign up but after I saw the way the customers retreated I decided I didn't want any part of it. read more

So I called Spectrum cable because when they first installed the cable in my apartment it was so horrid and falling off my wall! The technician, David, came in and rewired my cable beautifully and even did another wire for my bedroom cable. I'm so happy with this experience and very happy that I have great Spectrum service! read more

I thought when they switch to Spectrum from Charter or whoever it was the service was very good . It didn't take long to revert back to the same old _hit . Extremely poor customer service . I just don't get , this type of provider has an outstanding opportunity to make a bundle of money because everyone has internet , but they choose the worst possible customer service ever . Same old story .. Now looking to dump Spectrum. read more

This is the most THE HORRIBLE CUSTOMER SERVICES. .i live where I can only choose either spectrum or ATT. Both of them way beyond from horrible to customers services to their equipment. I don't recommended them at all read more

Second rate equipment, recycled problems over and over again, check your Internet speed it is not close to what they advertise. I have been on hold for 45 minutes after a stated wait time of "15 minutes". Yes Time Warner got worse, Spectrum is horrible! read more