Horrible, if you plan to go here expect at least a 2 hour wait. The place is understaffed and employees just don't care

We are seniors who got our first I Phones yesterday...OMG...If it wasn't for Cassie we would have lost it....She was INCREDIBLE...took us through the process without too much stress...she was the best customer service I've ever received...THANK YOU CASSIE!!!! read more

They are very slow be prepared to wait a hour or 2 to get any help I will not be back thank you.

Alex was very helpful and knowledgeable to me . Definitely knows his stuff and went above and beyond Thanks read more

Although it was a little busy when my husband and I went into the store. When it came down to customer service, Mateo made our visit one of ease. He was able to turn our stressful situation into one filled with laughter. Would definitely recommend anyone with issues to go see Mateo! Como que great service! read more

Slow customer service and attitude is terrible. The process to return equipment is backwards. You want to keep customers lol

The wait is insane. Why can't they hire more people. I justed needed to switch out old equipment. It shouldn't take over an hour to be helped. read more

The customer service at this specific store is horrible and each worker there should be let go. They speak condescending to their customers, are very short and don't all seem to know enough about the business to speak on the same page. Brought our 2 cable boxes in to cancel service and have internet only. The sales person said we could keep our original modem and she would turn off the WiFi ability so we wouldn't be charged for that part of the service, we bought our own WiFi router. Next day, the emailed cost breakdown was sent to our email and they are charging us for WiFi and for a few bucks more than what was communicated over the counter. We went back out, from Fallbrook in traffic, to ask and the guy told us we needed to switch modems, now a third trip is required. Why couldn't this have been communicated clearly during our initial phone call so it all could've been taken care of in one trip? Each spectrum representative gave different information causing us headache and wasted time. On top of all that, you have to put up with the rude disrespectful way they speak to you, and other customers that were there at the same time. I asked if they would send one of their guys out with the new modem and take the old one and the reply was yes, for $65. I ought to be able to back charge them $65 for all the lack of correct information and back and forth trips they caused. read more

This is the worst cable and internet service ever. Nothing but problems and the customer service is even worse. If I have to listen to their useless automated system again, I'll start hurting people. This entire company needs to shut down. They are the worst company I've ever dealt with. Absolute trash. Thank god I'm ending my service with them but what they have cost me in the process in regards to my business, can't be replaced. AVOID THIS COMPANY AT ALL COSTS!!!! read more

A gentleman named Matt who works for Spectrum stopped by before the coronavirus quarantine. We made an appointment for the consultation thing but Spectrum did not show up. Matt made another appointment with us but the shelter at home happened the night before they were supposed to come out. Because of this they didn't come out. We never signed anything or okayed any work. They somehow remotely ported our number over and disconnected our internet. After speaking to Matt he said he would ship out a router and we could connect it ourself so we could avoid the installation fee. Well I guess Matt never shipped the stuff out because today they sent techs out and we still don't have the router. So we had to pay the fee because we can't go longer without internet (its been a week). The tech even didn't know what he was installing and kept mentioning Matts contact included cable. This has been the worst experience with a service provider we have ever encountered. There is no way we can be the only ones. This seemed very planned so we had no choice to go with them. We called Frontier (who we had before they disconnected us) and they said it happens all the time with Spectrum. read more

Do not trust these people! Once you are signed up you are nothing to them. They don't tell you that you are signing up under a promotion price. When they signed me up it was under 2 promotions. One is for a piece of garbage dvr box that continually has issues and has to be replaced and or reset! I've been through 2 of these. And now they want more monthly for this garbage! NOT GONNA HAPPEN! I have the option of switching service and tell them to pound sand! That's exactly what is going to happen! STAY AS FAR AWAY FROM SPECTRUM AS YOU CAN THEY'RE AS CROOKED AS THE DAY IS LONG!! read more

Save your time go somewhere else apparently they put customers through a automated system that is currently always incorrect you have to talk to Manager's all the time which takes more than 45 minutes to do and when you are able to finally speak with a Manager what they tell you what they say they're gonna do, isn't always what actually happens and you pretty much have to babysit them as if they were kids we have you definitely have to write down everyone's name and right down what Department and even then you'll have some problems so good luck. They even made returning their boxes impossible they sent me to FedEx and FedEx said they had no membership with them and I needed to go somewhere else and when I called them they said I went to the wrong FedEx please don't waste your time. read more

Don't bother, horrible customer service. They make it so you can't cancel your account unless you sit on the phone for over an hour.

Frustrated is an understatement. We live in an apartment, someone did not confirm which account for which apartment they were disconnecting and they disconnected mine on accident. Accidents happen, I understand that. But it's been more than 24 hours and we are still without internet and they say they have to get a hold of the other person that was supposed to have been disconnected before they reconnect my services. WTF. Why am I paying for someone else's mistake. This needs to be fixed like yesterday! I'm livid and I can tell you I will tell everyone I know about this experience when WiFi or internet is discussed. The system is flawed. I did nothing wrong and some how I'm paying for someone else's carelessness. If I could put negative 5 stars I would. read more

Terrible. Worst internet service connection I've ever experienced anywhere. Constant issues. Techs come, fix for an hour and out again. Have $350 mesh which is useless when Spectrum can get internet 101 right ;( read more

Super rude people at this location. We scheduled a pick up time to get our box as they require for covid operations, but when my husband went to go in (after receiving a text) they wouldn't let him in. He showed up them the text that said it was his turn and they said he couldn't go in because the account was opening in my name. So I added him as an authorized user to the account and scheduled for him to pick up again the next day. When he got there, he again was turned away because they said since he was added online they couldn't be sure he didn't add himself... it wouldn't be such a big deal if they were compassionate about it, but they're super rude. read more

Ordered Specrum internet 6 months ago. This complaint is not about the location, everytime I went in, people were nice. This complaint is about the internet service and company policies. I work from home and rely on good internet service as I have to talk to clients all day. My service would drop randomly throughout the day, interfering or preventing me from working. The poor internet literally cost me money with work..After multiple technicians could not figure it out, I switched and new service has been perfect. When I cancelled, not only was I not given some credit for the poor service, because I cancelled 3 days into new billing cycle I was charged for the entire month. Managers claimed there was nothing that can be done. If you need consistent and reliable service, go to Frontier, it's fiber optic, faster, consistent and cheaper. read more

I just moved to the city, went in for Internet service and it was super busy. Cassie is amazing. Despite customers yelling at her about the wait, she stayed courteous and worked fast. Went in later in the week and was so impressed with an employee named Cesar. Excellent customer service , you don't find that in young kids anymore. Great job Spectrum Temecula read more

Went in there to get an upgrade phone. Clearly the rep didn't want to do anything - as he kept messing around and not actually being very helpful. First - any phones we literally asked about, they had no stock of it. Really? of almost ALL the phones we asked about? None. Second, - we decided to order instead, and of course, the rep restarts the order 3 times until he no longer can order it because it said it was used already, and could no longer order the phone. It was made pretty clear that this guy just was wasting our time, so he wouldn't have to do anything, or really help us. We won't be going back. read more

Terrible service. Just read all the other terrible reviews. I should have gone with some other company. They don't care or even try to address any issues on here read more

Spectrums service is Absolute garbage. We were told by one of their sales reps that we could try their service for free with no obligations for 30 days. The tech said he would leave all our old dish network cables in place Incase we choose to switch back ( why would he even tell me that?) ... The FIRST NIGHT we had service interruptions! On top of that, they don't give you remotes, told us we had to use the one that came with the tv or buy a new one. ...well the one that come with our tv does not have any number to dial a Channel or option for guide. It's the basic remote that comes with the tv. The menus and navigation was terrible and everything has a bad lag in respond time. So THE NEXT DAY we called to cancel the service. What a nightmare that was! They wouldn't send a tech out to get their equipment....we had to deliver it to their office. They wouldn't send a tech to hook up the old equipment (that I later found out he had cut all the wires to my dish) well guess what, after all of this, they sent my account into collections!!!! When we were never billed! SCAM ALERT! We called spectrum about this. They could not tell us why they we were sent to collections, and that we should not have been billed. That's a little concerning. When I asked to speak to a manager the guy on the phone says "why? He's not going to tell you anything different" This company is so shady anyway you look at it. I would never recommend them to anyone! They have caused so much stress and turmoil and have done nothing but lie. I wish i could give negative stars read more

Went into this store to replace a modem that had to be rebooted constantly to work. Mask nazis abound here. There is no reason to wear a mask anywhere according to Dr. Fauci. Spectrum as a whole has good service but the store is insane and totally unacceptable. read more

We have had nothing but issues with Spectrum. Since September2018. The technology is out dated, and they seem to have the most outages when it rains, or is windy. Their guide doesn't work half the time, their internet goes down at least twice a week. Sometimes while the main guide is not available, if you try and change the channel most of the time a message will pop up indicating that "the channel is unavailable". When I see a Spectrum mobile commercial I have to laugh. I think they should focus on updating and fixing their current cable/Internet service. Their DVR option is a joke. So outdated, you can only watch what you recorded in that room. In other words, You cannot go into the living room and watch what you recorded in the bedroom. Spectrum, please update your home service, cable & Internet service. Update your software, and equipment. read more

Spectrum called to try and get us to start mobile service. Although it was never officially started, they have billed my credit card for over $200.00. Multiple calls to them and the person on the phone keeps saying that they have no "cancel" option and they don't know how to stop the billing! HORRIBLE SERVICE read more

I came a few different times to return equipment from a move, get new equipment, get questions answered, etc. the wait was atrocious the first 2 times I came, but I was watching their interactions with the guests and it was very thorough and polite. They just need more staff. I get there's a global staffing issue that the pandemic has created, so I want to give massive props for the folks that were there supporting. The third time I came back they were empty, super nice and amazing, and took care of me within minutes. Keep up the great work! read more

The customer service was terrible. While I waited, the employees talked to each other then attended to a customer that walked in but did not sign in. When I asked what was going on, the service rep was dismissive to me. read more

My husband and I were assisted by Mateo, and he was such a big help. He was very knowledgeable and quick to set up our mobile service. It was refreshing at the end of the day to have someone like him with an amazing sense of humor make us laugh. 5 stars!! read more

I have to say that the telephone support for Spectrum (Time Warner) has always been 100%. I'd rate them 5++++. Unfortunately the in store service is 100 percent opposite. Signed in at 330pm ish? About 15 people in front of me. Employee in corner with long braid stayed with same customer on his own phone for entire hour. Couldn't employee say excuse me customer, while you get your shit together, let me help others? Meanwhile, other employees are chatting with customers while line is still long.. If I see a line of customers, now is the time to cut the chit chat to a minimum. Finally got to my turn. Took 2 minutes to exchange equipment. Poor store management! Went home, called support to help connect new quipment, done again in probably 10 minutes. Again phone support 5 +++++ If I can ever avoid going back to the Spectrum store I will. Horrible!!!! read more

Stopped in to pay my bill and change out a cable box. Service was unexpectedly speedy and efficient. I had planned on this being a 15-30 minute transaction, but it only took 5! I did call ahead, but I wasn't expecting to be the only customer during my visit. I don't think this is the type of place that you can make reservations haha. Fantastic... read more

Spectrum - Television Service Providers Near Me - Temecula, California

Didn't have to wait at all since I made an appointment. I showed up early and they called me right away. It took a few minutes for them to help me with my phone. They are awesome much better than the store on Grape St. read more

One positive of the Internet is consumer rating apps. Our ability to tell the world about galactic fails in categories consumers consider critical; such as basic competency, courteous service, and reliable communication have diminished greatly. Ironically, one company where crucial consumer-facing aptitudes are grossly lacking is in the Internet behemoth TIME-WARNER SPECTRUM. T-WS is proof positive that market dominance should not presume superior quality. Quite the opposite, size and dominance have resulted in clumsiness, impatience and apathy. After all, why listen to and care about a customer... we're the biggest honey jar in the valley and customers come at us like ants. So goes their attitude toward you and me. If there were ever an apologetic against monopoly, TIME-WARNER SPECTRUM is it!!! read more

I had slow service on the phone. I went straight to the store as we needed service right away with our move since, it didn't transfer like they said on the phone. Alexander, the Store Associate helped me get an appointment that day. I was so pleased with his kind manner and efficiency! I was so pleased to get the appointment and taken care of with the stressful time I was already having. It just was so nice. Alexander- if u are reading this - Thank you again!!!! read more

Love Spectrum every time if I'm late for a bill they never turn off my Internet especially now that we're all working from home and the people online and in the store on Inez Road are very very knowledgeable read more

Terrible, awful, wish I could rate a zero. Internet drops off, tv selection sucks, boxes turn off with no warning. Just use your phone for reruns of Gilligans Island, you'll be happier and have more money. read more

I initially wanted to switch to spectrum, talked to them on the phone and they told me I would be doing a self installment, which I wasn't real fond of. The equipment came about a week later and I was having second thoughts. I had a family emergency and had to leave the area so I called them and told them I had changed my mind. I returned the equipment that I never installed! They never told me at the spectrum store that they still required me to pay a full month of service nor did they tell me on the phone. They sent some mail that I didn't pay no mind since everyone knows you get those flyers and letters very week to switch to different companies. Yet today I received I call stating they turned me into collections. I owe $135 for service I never even had a chance to hook up! I'm going to call them directly in hopes they will change the amount owed!!! It is crazy! read more

This is the worst internet service I have EVER used. If you have the choice do not choose spectrum. It has the slowest internet and then they want you too pay an extra free for something that should be working in the first place. It stops working and then a sign pops up and says pay an extra 5.99 a month when it should be working in the first place like I said! My roommates and I will watch t.v for 10 minutes and in that 10 minutes the internet will stop about 8 times. We pay about 55$ a month for internet that doesn't work. Thats disgusting in my eyes. When we called to try to get it fixed they wouldn't answer or call me back. I finally got a hold of them after a week and they did send a person out to help and even he agreed the internet was VERY SLOW. Overall spectrum is a horrible and I am overall disgusted. read more

Hate Spectrum with a passion. THEY OVER CHARGE, THEY LIE, nothing they say you can count on, except turning off your services during COVID, which the GOV said they can't do. THEY DO IT anyway! No matter what my legal rights are, I pay them so they won't disconnect. TRY TO CALL CORPORATE!!!!! Believe you me you'll never ever get through! They make up prices and promos as they go along. Prices go higher and higher!!! Go into one of their small stores and see just how low-life and disrespectful they'll treat you! They think they are doing you a favor when they make you wait for HOURS to see a discourteous representative who will lie to you. I turned in all my equipment to save money, but still prices went up!!! When I turned in the equipment at their store, they said, WHY NOT WAIT, you already paid for an entire MONTH AHEAD and WE DON'T DO PRO-RATA any more. So, I said, NOW YOU TELL ME WHILE I TURNED IN 2 boxes and 1 phone modum! LIES LIES LIES!!! When I had the "so-called" SILVER PACKAGE, they said I couldn't get that package unless I also took the TIER ONE OPTION with it, which costs an extra $30 a month. After a year, someone in their store said, YOU NEVER EVER NEEDED TO INCLUDE THE TIER ONE PACKAGE along with the SILVER OPTION. So that means they lied again to get that extra $30 out of me, equating to an extra $300 I paid for no reason! Their channels are LOUSY!!! You can't break up a package for just what you want. I ALSO REPORTED THEIR FRAUD to the FCC. Lastly, READ ABOUT THEIR LAWSUIT whereby they were selling SLOW INTEREST SPEEDS of 85, and CHARGING and SAYING IT WAS a 100 to 200 speed! MORE LIES TO MILK YOU OUT OF MONEY. THEY don't give a damn about the customers!!! HERE IS SOME POSITIVE NEWS: T-MOBILE is NOW GOING TO COMPETE AGAINST SPECTRUM. I LOVE T-MOBILE. I've had my cell phone with them for YEARS. Customers are treated like ROYALTY! GET T-MOBILE INTERNET, CELL PHONES, and SOON IN THE INLAND EMPIRE OF SO. CALIF. T-MOBILE WILL HAVE CABLE AND OTHER SERVICES!!!!!!!!!!!!!HOORAY for T-MOBILE!! DUMP SPECTRUM ALL TOGETHER!!!!!!!!!!!!!! read more

Not sure why such bad reviews. I've had them all. They all have pitfalls spectrum so far has had good and consistent internet coverage. I haven't felt with any outages. Better pricing than FIOs better service than Frontier. I'm not sure any internet provider deserves 5 stars but 4 for Spectrum. I'm about to sign up for mobile because they use Verizon towers and only charge $45 per month and I'm currently paying $85. Let's hope I don't have to update this in a month. read more

Wow...3 people working the floor. Looks like an emergency waiting room for low cost healthcare. I have been number 5 in line for 50 minutes. Just doing an equipment exchange for the modem I picked up yesterday, which just quit working after 2 hours of use. Ridiculous all the way around. Want to bill Spectrum for wasting my time. read more

They won't service my business plaza but they service the ones surrounding ours. We were told a year ago if we got 7-8 businesses on board they would service this plaza. A year and a half later nothing has happened. They continue to send offers in our mail, so we waste our time by getting excited, calling the number and getting transferred around to people who no nothing about what is going on. read more

Spectrum - Television Service Providers Near Me - Temecula, California

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