I don't understand how you have five employees on the clock and only one of them working. I sat in the store for over an hour with one person working and helping people while the rest just stood around, telling people to sign in at the front. They had to have hired the most incompetent people, especially the one in charge. Doing absolutely nothing but watching as nobody's getting helped. Stay away from this store read more

Spectrum is literally the worst wifi provider I have ever seen in my life. I'm a full-time student, and I also work part to full-time as well, so I absolutely need wifi to do my work. In one meeting (appx 75 min long), the wifi disconnected a total of 12 TIMES. While doing an exam, my wifi stopped completely for a total of 16 minutes, cutting my exam time by a third. In many other instances, it has cut out 6-10 times in an hour - all cuts have averaged about 30 seconds to 2 minutes of wifi outage. After much frustration, my partner called Spectrum. Not only have we been paying for an outdated router box that doesn't work half the time, but the representative laughed out loud and blamed USSS for not upgrading (we were never told of or offered an upgrade). So we've been paying for an outdated router that clearly has not been working, Spectrum knew FULL WELL that it was not going to continue working, and continued to charge us for our old router without offering the upgrade that apparently "everyone else has" (representative's words). My partner and I have worked in customer service for a combined total of 30 years. I would give negative stars if I could for the quality of internet provided, the lack of care given by representatives of Spectrum, and the horrendous money grabbing scheme they offer in terms of paying for wack internet. CORPORATE: Spend less time focusing on broadcasting the Dodgers and Lakers, and more time on the actual PAYING customers. read more

The service was good until I tried to renegotiate the monthly fees. I went to cancel service followed all of their instructions, turned my equipment into a local store made sure that I had canceled on time and that my bill was zero. Then they came after me 60 days later for an extra month of use after cancelation. After that they referred it to Debt collection. Keep your receipts. I would not recommend them. read more

Man I don't know where to start. Daniel has the most amazing customer service. He goes over and beyond for your customers. Me being one of them, he was able to get my old phone activated with service with you guys. I already have Wi-Fi with you guys and every time I come in here every month he is just amazing. The whole staff is sweet and professional. But Daniel stands out for me, and he's a keeper. And he deserves like a Starbucks Coffee or something for all of his amazing hard work, making me smile, making me happy. And at the end of the day, making things right? And thanks to dad. I will forever be a spectrum customer.Thank you for bringing him to the t.And I hope that he gets promoted and becomes a leader in this community spectrum location read more

The customer service representative I spoke with this morning was the rudest service representative I have ever spoken with. If I could switch companies based on this experience I definitely would. read more

I had the pleasure of meeting a representative by the name of Kathy last week at spectrum. She was outstanding. She was very knowledgeable andHelpful. She help me pick out a phone that was a right fit for me. Also, download and transfer over my information to my new phone. I had to come back the next day. She was eager to help, and making sure everything went properly. I informed her store manager what a dynamic agent. she was. Thanks Kathy for an awesome customer experience. I would definitely recommend my clients, colleagues and family members to visit Kathy with spectrum. Sincerely, Carrie Outstanding job. read more

Do not go to this store for anything! Horrible customer service disgusting. Neither employee there has no idea what's going on. Rude and ill mannered. read more

I encourage someone at spectrum to review the conversation I just had with Ken from Austin as I was cancelling my service he was extremely rude and passive aggressive with his tactics. Why is this the case? Just cancel my internet like I requested? Horrible experience and customer service. If a spectrum rep would like to reach out to me to get more information regarding my account so they can reach out to good ole Ken, that would be great. read more

We just moved here, got spectrum just the worst experiences. I am ready to get out from them. We used to have cable TV and was working fine, this streaming is the worst ever have. read more

Absolutely dog water reps was sent in to get shitty used equipment drove from Elsinore for it. Guy who set me up told me I don't anything but the confirmation number curly headed girl gave zero shit since I did not have my ID on me it's USED DECREPIT equipment my wife got service a couple months ago and they also gave her the run around trust go anywhere but this store. They didn't even try and call and see what's a solution just a solid F**k you read more

The reviews of this spectrum are horrendous! For a reason. This review is not for the service but specifically for this store. Service from spectrum is immaculate but the employees at this store are not truthful. The manager said to get a second line to hold my free line and transfer once I get the transfer pin. Well she charged me $30 for the first line and $30 for the other line and didnt even apply either of the promotions. The free line nor the $15 line!!!! Secondly the store has a scruffy gentleman who compared his verizon to mine and spoke to me for 30 minutes about how is it "capitalism robbery" what they did with me and I was simply asking for my transfer pin. Id rather get scammed for the $250 per month from verizon because this store is not truthful and takes up your time. ALSO DONT GO TO THE VERIZON STORE IN THE PARKING LOT IT IS A VICTRA AND NOT CORPORATE read more

What can you say about spectrum? Well they have gotten better over the years. The customer service at the store level has been raised. They are more knowledgeable and attentive. The store is clean and you're greeted when you walk through the door. The prices are very reasonable on the phones and accessories. They do have more reps in the stores now so the wait is down to @10-15mins. Keep up the good work! read more

Spectrum - Waiting area - Television Service Providers Near Me - Temecula, California

Basing my review on any ISP or mobile SP comparison. It's slightly above average. Their hours are well posted and leave the doors unlocked until closing time. Their queue is a sign in and wait electronic system. Much like everywhere else and has your wait position on a screen. Similar to at a doctor's office. Pricing and specials change most likely according to their contracts with manufacturers. Customer service seemed good. Can't blame them for the limited training and/or other departments slow queue. Basically the almost :30 minute experience (waiting for my turn and dropping off an unwanted router) I saw one rep on the phone the whole time helping out a customer for their mobile plan. Not sure the details but can you really pass the blame on the location? I don't think Yelp is the right forum to bring down for something like that. It's better to raise that to corporate. Parking is shared and doesn't seem like an issue. Not sure about restrooms. Don't think most competitors have restrooms anyways. Go in, do your business (cause why else would you be visiting a Spectrum if you weren't already interested?), and leave. Not sure why such a low rating. My experience was above par. read more

Spectrum - Television Service Providers Near Me - Temecula, California

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The rep. fixed my phone right a way. The only issue was the wait about a 1/2 hr. only 3 Reps and about 10 people waiting to be called.

My friend that lives in Fallbrook has spectrum and he is constantly dropping connection and lagging out every time we play a game or talk on discord. Do better spectrum. read more

I've had Spectrum WiFi, and I can confidently say it's the worst TV and internet provider I've ever dealt with. Only Spectrum can turn a 45-minute episode into an hour and a half ordeal, thanks to constant service interruptions and terrible connectivity. I'm beyond relieved Frontier will be installed this weekend--can't wait to finally have a provider that works. read more

great customer service, the manager and Daniel were helpful and had me in and out of the store.

I came in here and they have an efficient front iPad check in so your name goes in the fancy monitor to show you where you are in the line. MAKE AN APPOINTMENT. There were about 13 people sitting on the ground or waiting outside when I arrived, and after putting my name into the magic computer, my name went to the top. Lots of dirty looks :) Honestly I think most people dread doing this, but I was a new customer- I signed up online- made an appointment - and they had an entire package for me to take home. The directions are very clear but unforch if you are not somewhat tech savvy, you might have some issues with set up. read more

The workers here are so unprofessional. Even when you call in they are super short and rude. I went in to get a new phone was super excited and the young lady there trust ruined all of that. She's brunette with glasses, didn't care to remember her name. Bus she was no help , seemed like it was bothering her so much to help me. Then I call today to get the right email sent for my trade in and the guy is so bothered by doing his job. I'm a waitress and I'm constantly moving and on my feet I never give that kind of customer service. Is really sad that all there job is , is to answer phones and type on computers. That store is full of lazy very very rude employees. The manager needs to do something, no wonder they lose so many people. read more

First, I have to say that they are way cheaper than AT&T, and the internet is 10x faster. We had a couple of glitches after the initial installation that left us with dead spots, or really bad internet. We bought our own router, and discovered that the problem was WHERE they had placed the modem. I found a better place and they came out immeditately and moved it. Internet speeds are great now. They waived fees, as well. My issue was the rough way they ran the cable. The installer punched it through the wall to where it needed to go, but left the wall looking like the photo here, essentially a rough splintered hole with a cable sticking through it. He said there was nothing more he could do. Customer service confirmed that the installers don't carry coverplates, so I had to rig my own. My only beef so far is that the installation was done really roughly, and looked really bad when done. read more

Spectrum - Television Service Providers Near Me - Temecula, California

Poor internet coverage with lots of outages. Unreliable mobile service with dropped calls daily.

Terrible business practice! I switched switched to fiber and call in to cancel my Spectrum service immediately in August. A month later I received a bill from Spectrum. I called and asked the reason for the bill. I was told my account was put in "seasonal hold" the charge (~$5) was for that. I explained to the rep, I wanted to cancel my service, not for seasonal hold. The rep told me it's been taking care of and remove the charge and everything. Then I got billed again a month later! I just called them again. The rep said she put in the order to "discontinue" my service, no for "seasonal hold" and cleared my balance. Let's see what will happen next month. read more

Im a literally sitting outside this location on Super Bowl Sunday . The staff here is outrageously rude. I was trying to exchange a equipment that does it work . Manny was the most aggressive customer service person I have ever come across . He was not helpful at all . Only to tell me that they did not have the equipment at this location . ( spectrum Corp sent me to this location ) When I asked where I needed to go ; his reply was ...." How am I suppose to know where every spectrum location is ? " I replied ... " you have a computer " When asking for a manager : he said not manager on site until tomorrow. I could just cancel my account . So I did . I have three location serviced by spectrum . I have never been treated so poorly . After reading other reviews it seems that the Temecula location is known for this rude and aggressive service . Too bad because I like the service they provide : except this in person experience. I will be looking for new service for internet, phone and cable . Don't go into this store unless you want to be abused ! Spectrum fix this ! read more

First thing is first. This internet SUCKS in my opinion. I just went in to de activate my account and there are people waiting for their names to be called. There's one worker that's just sitting at the desk probably not doing much and they seem to be taking their sweet time. I do NOT recommend spectrum at all! Go get Frontier! read more

Pay 79 dollars a month and have barely any service internet. We are out of internet like 6 to 7 times a month. It's terrible. The guy that helped us was very nice tho. My apartment only allows this company. My husband plays Xbox he lags from time to time. Today we had a problem with the internet and it happened when we just woke up nobody was using it. read more

I am angry that a 3 minute bill pay is taking me 20+ minutes. Spectrum wants their employees to sell other services so they fast pay option is not available. read more

Spectrum - Spending time in Spectrum this afternoon. - Television Service Providers Near Me - Temecula, California

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I visited this store for the first time today and saw an elderly Mexican couple be treated very poorly by a salesperson named Cassie. She was refusing to provide them with any confirmation of their cancellation until I stepped in to help them. She ended up providing them a confirmation number only AFTER I stepped in and stood up for them and Cassie kept telling me to stay out of it. They came over and thanked me afterwards. Shame on her for being discriminatory! I requested an investigation with Spectrum and reported the incident to FCC. read more

Yesterday a salesman by the name of Jesus came knocking at our door. After explaining to him that it wasn't a good time, he proceeded to talk about how much money we could save if we made the switch from frontier to spectrum. After calming our babies, we eventually opened our door and let him in. Just as I was about to sit down and join his conversation with my Husband, I noticed he had switched topics (from how much we would save to preaching GOD). He said he was Christian and used to be Catholic. He pulled up passages from his phone and proceeded to preach to my Husband. I walked away and thought, maybe he will return to telling us about his company's promotion, and re-focus in a minute. He spent about another 15 minutes talking about God and Christianity. I finally asked him to leave. I was so turned off by this man, coming into our home and totally forgetting what his purpose was. Beware! Spectrum sends reps out and they don't stop until they get you. He, apparently had no respect for us as he just rambled on and on. My poor husband sat and let this man preach as that is the way my husband is. Me. I had to say, enough is enough! Out he went! Too bad for your company that he missed an opportunity. read more

Went in for a new phone. Paperwork was done incorrectly and I didn't receive my phone when I was told. Had to return again, to redo all the same paperwork. They didn't care or comp us anything. read more

Super rude people at this location. We scheduled a pick up time to get our box as they require for covid operations, but when my husband went to go in (after receiving a text) they wouldn't let him in. He showed up them the text that said it was his turn and they said he couldn't go in because the account was opening in my name. So I added him as an authorized user to the account and scheduled for him to pick up again the next day. When he got there, he again was turned away because they said since he was added online they couldn't be sure he didn't add himself... it wouldn't be such a big deal if they were compassionate about it, but they're super rude. read more

Followed directions signed in Kiosk . Instead of telling people to sign in. I was skipped for the people who did not sign in. There were three reps helping one customer. No welcome at all. One rep was talking loud to the older customer disrespectful. Lady said she was canceling the order after all that. At least, the rep George acknowledged my feeling of being treated badly and was nice. Sad read more

This branch in Temecula is absolutely horrible I had canceled service over the phone and I was told I could drop equipment at any spectrum or ups store There were other customers waiting and only three employees were with customers while four other employees were doing nothing Just standing around I was there for 15 minutes and the three employees with customers were going at a snails pace and they remained with the same customers when I first arrived Other customers were getting annoyed with the staff so I waited another 10 minutes and still they were with the same customers I wasted 25 minutes to get service from a very incompetent and inconsiderate staff I was so angry I left and decided to go to UPS read more

Zero stars, poor customer service. No the worst customer service. Unfortunately the only other store is in Lake Elsinore. Cassie was very rude. She accused me of throwing my ID at her. I tossed it on the desk/podium. Their staff can not help with mobile phone problems, they are only there to sell products that you can not touch. I do not recommend spectrum for your mobile phone service. Sure they cost less, but if you can't receive help when you need it, then it's not worth it. read more

If I could get it a Zero I would. I canceled Spectrum on March 24 and returned equipment, since it was paid for thru April 16 they will not refund the money because my service period was April 16. What a rip off. Cant get good quality cable TV service but pay $190 a month for it. Cancel and can't get refund for prorated unused days. Good riddance Spectrum your Quality and Customer service are both terrible. read more

we went to Sprectrum store on Inez to save money on our tv service,Cassie helped us and also gave us info on their moblie service. she was so pleasant and patient as we are not techie. we ended up switching our moblie service and saving a heck of a lot of money. great service thank you joanne s read more

Recently I had Verizon for 3.5 years. During that time when I called customer service and would be on eternal hold. So advance forward to April 2016....Verizon transfers our service to Frontier. Service went to he'll in a hand basket. TV service was awful....couldn't get my on demand and spent hours literally on the phone with them. This went on for five weeks. Then I did my due diligence and checked the satellite guys out and found all Thier hidden costs. Also checked out Time Warner. They were very competitive priced. Day came for installation, they were not only on time but early. Neat and clean work, had shoe booties for inside work. After a couple weeks I needed to call customer service, they answered the phone promptly after hitting the prompts. What a breath of fresh air. Honestly, I can't understand the low reviews, I am really glad I switched to TWC! read more

Spectrum Cable Internet and TV has intermittent quality of service. Internet has been 90% reliable. I have had to reset my modem and router device multiple times a week to get it up and running. I recently had a rate increase by 60% and now trying to cancel my Basic Cable...my complaint is when it's time to cancel the service, expect to wait over 20-30minutes. read more

There is probably no end to negative reviews about spectrum. I honestly don't think its the company but the people that work there that makes the place a bad place. They have this little kiosks that you pay your bill fast and convenient. I walked in to pay my bill and the thing doesn't work. One of the employees that came to supposedly help me made stupid comments about my card maybe faulty, doing it too fast etc. basically blaming me even though he mentioned they have been having issues with the kiosks payment. And yes i understand it's a machine and it breaks down. But it's their job to make sure it gets fixed and working properly. And to the employee who was just ignorant and trying his best to shift blame to the customer, kudos to your kind! Garbage customer service. Spectrum needs to fire all these incompetent employees or re-train them to have better customer service. read more

This goes out to any prospective Spectrum customers as a warning. My experience is that this company engages in fraudulent practices which have left my wife out of pocket $1,500, which at the time of writing this review is still outstanding. When establishing new Spectrum internet service we were sold on moving our mobile phone service to spectrum as well because of the great service and dollar value. This transaction we would provide us $1500 to pay off our previous carrier for the actual mobile devices. We were told that a prepaid credit card for $1500 would be sent which it was however it was not a valid card. It's been 5 months dealing with a third party company to get a replacement card or check sent to no avail at this point. Spectrum is washing their hands of any responsibility and telling us the problem is between us and this third party company. Hope this gives you a clear picture of their service and business practice and helps you to make an informed decision to sign up for any spectrum services in the future. Good luck. read more

This place has the WORST customer service ever!!! If you have an iPhone, don't even bother going in there if it's broken. I had the rudest employee ever Mateo. I had him twice in a row when my new iPhone 14 pro max stopped working and he advised me that "he couldn't do anything about it and to go to the Apple Store" he told me that they can't do anything if there's a problem with the phone because it's an apple product. And then the Apple Store the first time sent me back to spectrum because I got the phone from spectrum. So I got no help the first time. This morning my phone wouldn't turn on or anything so I went back to the spectrum store this morning right when it opened and I got this same rude jerk again and this time told me the same thing, and I told him what happened last time and called me a liar and said "they never told you that, i don't know what employee you had, but they're wrong" and then told him I saw the manager and he told me the same thing and then said the manager was lying. Then I called my fiancé about the situation and Mateo called my fiancé a liar and then he rudely grunted at my fiancé and at me and continued to not help us. Went ALL the way to the Apple Store for them to help me this time and they got my phone working. Don't come here ever if you have mobile through them. They won't help you and they're harass you! read more