I called up to get service and the person who I talk to tried to sell me what he wanted not what I wanted and he also tried to charge more then what they advertise on the internet and mailers, also they mailed me the equipment without me authorizing for any service, will never get Spectrum's services. read more

Company gave me new service two weeks ago, all of the sudden cut off my internet and cable today claiming I had a previous balance- explained I cleared my balance and am disputing the remainder with the credit bureaus. Asked Why they set me up with new service only to shut me off and ask for full balance of previous account, the rep state there was nothing that she could do during the pandemic besides have me make full payment. I asked for a supervisor at that time Jennifer got On the line and rudely continued to ask for my previous balance payment before turning my two week old service back on. I explained I needed the internet due to pandemic and working from home in order to pay her, she didn't care and said there was nothing she could do. Stated their sales people's jobs are not to go over previous accounts although the previous rep brought it up. During a pandemic where people are in need to work from home and use their internet to make ends meat I think it is very very disgraceful to not be willing to work with your customers . All I asked for was 10 days until my next payday and the supervisor could not do anymore than her rep could do. So so sad this company is making millions and millions and not willing to help during a world crisis!!! I am appalled at the lack of customer service and the lack of empathy by the reps and the person in a leadership position! I would not recommend Spectrum to anyone on this earth! Run fast and quick to the next available servicer!!! ALLthey do is lie in order to get your service and then cut u off soon as u open an account!!! 0 out of 10 stars I would give!!! Despicable !!! read more

OK so I have to start out by saying I am amazed at how quick the service was, I called spectrum and changed my address to my new location and they informed me that I can go to the store and pick up the device and connect it the same day and I went to the location in Ontario Mills ,Alex was able to help me he was very helpful very sweet and professional and I was in and out in under five minutes ,I'm very impressed read more

This company has a real we can't help you problem! Pixels almost every day. Don't ever try to call them! Not possible to get through. If you do after about an hour a computer will tell you all services out in your area. Don't be deceived! I called about the TV in the living room and the computer says your area is having service difficulties. Checked my bedroom TV it was working fine! We had moved some wires in our living room TV cable cord. That was the problem they lie. read more

Buyer Beware! I called Spectrum 2 days to inquire about the Roku streaming plan they have for $19.99 per month. I found out you can purchase it one time for very little, just about anywhere and download the app yourself. No monthly cost. But not being aware of that, I purchased it before I knew. I spoke with two people, the salesman that sold me the plan. And then another woman he connected me to, to help me download the app. I'm technologically challenged. First off, she said, "Don't reach through the phone and punch me" I thought that was strange, but then I understood why. She started explaining that they were having technical difficulties with the Roku system and it was not working and she wasn't sure how long before they would be able to get it up and running. Could be as long as a month, she explained. I asked her why the salesman just sold it to me, if that was the case. She was very apologetic. Apparently, this is going on all day long, everyday. Ridiculous! Cable is not going to last forever. Cut the cord people. They over charge. You get stuck in a contract. And some, like Spectrum, Charter and Time Warner (all the same company) are letting their employees sell you something, they know isn't going to work. And now they are charging $19.99 a month for something you can get on your own. I'll be checking to see if I can get my internet service from another company. read more

If i can give negative zero i would- worst merger of a times.. all i needed was to drop off boxes and even tho they are SPECTRUM they are still separate as in TIME warner and Charter - very frustrating!!! I don't even want to spend another minute speaking about this! Totally a waste of my time ! read more

Tv service is the worst, service went out for days, set appt. to have tec come out that took a week. They never showed up. Called them anD told them tec to let them know he never showed up. Tec said he did showed up and lied for we waited for hours. Then ask the to credit me the time for no service since they make you pay in advance for service. They refused to credit for services paid for and didn't receive.The worst company to do business with and rip you off for Service paid for in advance . They always adding fees to your bill. BEWARE read more

Awful service. My internet goes out regularly. I call and speak with someone on the other side of the world. Sometimes they fix it but, problems always arise. Horrible internet service. read more

i'd give zero stars worst svc in rancho cucamonga and customer svc . They don't care because there is no other opt. Here horrible read more

I do not recommend this company to any one, by far the worst service provider I've ever had. I came to the Ontario Mills location to return my equipment and their staff here is just as bad as their service. The associate here was giving all the customers attitude. The other was on her phone the entire time. read more

I rated spectrum a 1 star but if I could I would rate it a -5 they sent someone to my house to see if they can put cable and WiFi the guy said no there's no service that they needed to send someone to put a line in order to get service so they call me a week later and tell me that in order to get the construction done it's gonna cost $21,000 dollars and they were gonna cover $3000 dollars and I had to pay the rest which is $18000 dollars this is honestly the dumbest thing ever that the fricken client has to pay to get that done now I see why spectrum is rated so damn low such garbage internet company read more

Sphinct-rum , my name for them. here's why, i got divorced, and my ex's name was on the account but i payed the bill, anyways they wouldnt let me make 1 change to my account with them unless she approved! some NEW policy! and this is after they called me for free cable trial offer which they approved with my name and cell number, BUT GUESS WHAT? when i found out they would auto charge me for the cable after a week and i called to cancel it., they said my ex had to do it! funny huh how they changed!!!!!! i had to find my ex "not easy" and get her to call! and they dont send me bills at all , email or by mail, and they shut off my internet at my house because of some late fees i had no idea about, all while I'm absolutely broke! thanks for the heart ache and more mental stress, you rotten pigs, i hope your company goes downa Spinct-rum read more

Slowest service you'll ever encounter. Find a different location, this place is unbelievable. There are at least 8 associates here and only two are at a computer assisting people (even though they have 10 computers?) read more

Extremely poor customer service organization. 2 people working on a Saturday, long line, and no way to separate which tasks are easy and quick and which are more involved. I'm waiting to drop off equipment and I'm waiting for people shopping for phones. Ridiculous. read more

Had problem with my cable card tuner adapter, called Spectrum and they sent multiple signal still broken. They recommend me going to the closest Spectrum which is in Ontario Mills Mall. Arrived here to find out they can not help me, they can not access my information and I should go to Riverside location... It seems like a common problem because the first question is what city do you live in. You need to map out location whom you serve so people do not waste time finding parking space and get turned away. Went to Riverside Spectrum to find out they do not open until 12PM, so had to wait 1.5 hour for them to open. The staff there do not know what type of equipment I have, had to ask assistance then go to the back to try and find one. Only to come back empty handed and said they do not have this equipment, and they do not have 400MB modem either. So they sent me to Rancho Cucamonga location, promised me they have the equipment. Went to Rancho Cucamonga location only to find out they do not open on Sundays... I call their number and find out that there is no store number, only corporate number. Corporate can not tell if there is equipment at each location. Don't you keep computer records of your equipment? What is that barcode under your equipment for? I am new to Spectrum but my god do they suck, really consider switching to satellite. read more

After my mom having Spectrum for many many years because of her only being on Social Security she had to down size. They told her they couldn't help her because my Dad opened the account yet when it came to add WiFi and phone the year previous no problem. She is 97 they told her just take the boxes in very very rude and no care foe seniors they had raised the price again to over 200.00 dollars read more

This is the worst company possible to deal with they will give you a quoteget you a deal and then they neglect to tell you that in one year the deal they gave you was a promotion and ended. Then when you call them the question them their responses we can't send out or call all of our customers to tell them motion change because there's thousands of them. Yet they're able to text you every week with some kind of garbage for motion about a fight that's coming up or check out this app and send you emails junk emails, And still they're on able to text you to give you the option to quit or renegotiate your bill I just spent 45 minutes of my life talking to some moron who had to tell me what I just posted and his only solution was your bill is what your bill is we can't change what's in the past as I told him I'm not paying for something that was slipped in my bill for me to pay I gave them an awesome example I told him now if I sent you a post in the mail saying you're gonna be Rob on Wednesday and you didn't get it but somebody came and Robbed you on Wednesday and came back every Wednesday to Rob you it's OK because I sent you a post in the mail but you failed to check your mail so you have to pay up and have to get over it because that's the contract you sign into But spectrum has a no contract deal but I guess they don't understand this because everybody other seems to be slow and think they can burn everybody well you're not burning me and I hope all of you people out there realize that spectrum is a bunch of thieves they are liars I caught the guy in four different lies while I was talking to him on the phone apparently you should have your people at spectrum read their postcards in their notes and get your life straight before you mess with somebody with an IQ over five read more

The company is so lost what it means to have customer service. My bill has gone up every month over four months from $143.00 to ..$211.00. Every time I've called I've had to wait to speak to a manger for more than 30 to 40 minutes. This last time agent couldn't even find a manager after 30 minutes of waiting. I had to wait for a call back after 2 hours. In the past when I did speak to a manager they couldn't even explain why my bill kept increasing. So they would make their adjustments to correct the amount which never showed in my billing cycle so I had to pay the up charges. Now I'm at the point where I'm going to disconnect my service not only due to their rising cost monthly. But the customer service is horrible. I would never recommend this company for any services provided. In fact. I'm going to highly recommend Direct TV for the fact that this company is whom I've chosen to go with next to rid me of these unprofessional problems and unexplained rising monthly cost. read more

Horrible experience, long wait times and extremely poor customer service! Waste of time, I went to possibly lower internet bill, the CSR didn't care to work with any deals, therefore I asked him to give me the # to Spectrum so I could cancel he hesitated mentioned would be on the statement. I asked him to just write it down and wrote 1800 Spectrum, so sad obviously he doesn't enjoy his job and apparent has no people skills. read more

Is zero stars possible? After having issues with our cable for almost a year; "error" codes whenever we tried to watch demand, slow WiFi and paying extra for Showtime and not being able to receive the channel! We had our boxes replaced... still no problems resolved, my husband spent hours on the phone getting absolutely no where! We have wasted so much money and time with this company. I went to return our WiFi box, and two cable boxes and now they accuse us of having a phone box. We don't even have a land line!!!! And now they are trying to charge us $75 dollars for something we do not have! This company was sketchy from day one... I almost forgot to mention how their tech came to install our cable for the first time and he NEVER arrived. I was home all day... spectrum said he was knocking on our door and calling us. HA!!! liar! And the tech noted we had a white front door. Ours is Red... so we had to put aside another day for installation. We should have known from there we were going to have issues. read more

The only reason to select spectrum is so you can watch the Dodgers their service is horrible their internet doesn't work well there TV service rips and tears in the audio buzzes in and out their service is absolutely horrible I suggest you make any other choice unless you have to see the Dodgers like I do and then you'll have to put up with their really really bad service read more

Wow I thought I was the only one that had problems with spectrum but everyone does. Beware there prices are only good for a year. Mine went up more then 50 dollars a month. I called and talked to a so called manager Scott employee number 4133022 and he basically told me I have to pay that or cancel there was nothing else he could do. Horrible customer service. This company doesn't care about its customers it's a shame. read more

Horrible customer service and customer loyalty. I was sold a package that went up some $30 a month after a year to about $200/month. I called Spectrum and when I tried to find something that might reduce the bill, the phone rep was not knowledgeable and seemed not to care and it ended up that I would lose a lot of channels without decreasing my bill much. Not worth it. Got a sales phone call today telling me to stay on the line if I thought I was paying too much for my TV, cable, etc. I held. Someone finally came on the line saying that they were calling from Spectrum and I could basically get my current package for $99/month. Then they asked who I had for my current provider. When I said Spectrum and I pay double that, they hung up on me. read more

Today I called in to pay my bill which totaled to $114. I was only able to pay $100 because of financial burden. When I asked for assistance I was told there nothing that they can do or a supervisor can do to wave or even extend the $14. After 1 .5 years with them it's super disappointing that there no help solution courtesy they would give . The customer service person didn't even want to try and transfer me to a supervisor she said she didn't want to waste my time and transfer me! It's sad I pay every month and the time I'm short a few dollar there's nothing that can be done feels like I need to find another service disappointed read more

I was skeptical to go here based off the reviews but when i went, everyone was so kind and helpful and i was out of there in 10 min. I was a very nice store and well kept. Very happy with my experience. read more

Went in to make changes and was "helped" by an arrogant guy who was very rude and would not do anything because managers were not there. He stated we could come in on monday and i said working day and he felt the need to say in a smartass way that even they have weekends off too. I dont recommend coming to this place at all read more

Spectrum is a joke! I was charged $50 a month for Wifi which apparently was a year promotion and after 2 years of the same pricing they raised the price to $75/month! I was also charged for a "late payment" which i had paid and then they raised the price on me and THEN charged me $97.57 for god knows what!!! I am receiving wifi only and getting charged $75/month for 200Mbps.. I contacted support and i was told that that was a promotional deal that ended and their standard pricing is $69.99 and Im charged for the modem but their website doesn't even state that as a promotional or exclusive deal! It shows it like its actually monthly pricing.!!! I am currently in the process to switching to Frontier because they offer $39.99/ month and you get 500Mbps!! YOU GET OVER DOUBLE THE SPEED FOR ABOUT HALF THE PRICE!! Spectum is screwing everyone they can possibly screw. I wouldn't use their services again. They are over priced for a wifi service that I've had numerous issues with. read more

I have had the worst if not the most un knowledgeable service at this location. Spectrums phone customer service was more knowledgeable than these reps. We were given the run around about transferring/closing accounts. Totally different answers from phone and in store service. They took our final bill to close out our account while spectrums automated services also pulled out our payment. Then my bank account alerts me of a double transaction which I try to resolve and spectrum had the nerve to claim we never paid in person. If I could give them a -0 I would! These reps should go thru a training not only in customer service but product service. What baffles me is the In consistency between their phone customer service and in store service. Felt like I was dealing with two different companies here. Very very disappointed about the convenience of even having this store! Absolutely not worth it! read more