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6 years ago

They only allow four customers in the store and demand the other customers to stand outside in the element (rain,heat,snow,high pollen).

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4 years ago

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9 years ago

Nothing ever works with them. They have bad customer service and dont help when you call them.

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12 years ago

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Ask the Community - Spectrum

Review Highlights - Spectrum

They also sell cell phones now which is interesting.

Mentioned in 2 reviews

Read more highlights

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T-Mobile

T-Mobile

(5 reviews)

There is plenty of parking in a shared lot. The entrance is disabled accessible. The store is…read morebrightly lit, clean and well-organized. I had a great experience at this store when I visited, specifically from the employee Dwight. He assisted me in getting the best deal on my trade-in, additional plan benefits and a less expensive monthly charge. I am so appreciative of his help.

I wish Camryn would have been there on Dec 26, 2024. Here's my story…read more We upgraded my wife's iPhone 8, and we did the trade in thing. The directions clearly state two options: Send it in or Go in store. I chose to go to the store since we needed a case for the new model. When I got to the store between 10 and 1030 am, a rather pasty and portly young man with reddish blond hair "assisted" me. I told him I was turning in a trade. His response was "That makes no sense what you just said." I repeated myself in a different way, but he became irritated, so I left thinking I made a mistake and didn't follow directions. I rechecked the instructions in the app, and upon seeing I correctly followed the instructions, I went back inside to show him the on the T-Mobile app. He said they don't do that. I asked him if this was a T-Mobile store? Yes. Is that a T-Mobile shirt you're wearing? Yes. Why can't you help me then? Then, get this, he said "ya know what? You can just leave." I said "that makes no sense what you just said." I thought that was a good one, but then the other T-Mobile employee, another pudgy, pasty guy, but with dark hair, threatened to call the police. Nobody was speaking in a raised tone nor volume. That was rude I felt. Anyhow, fast forward three hours. I went to another location about ten miles away, and they could not have been nicer (Chesterfield Valley, MO.) She explained there are some corporate stores and some independent retailers. She was so nice. Thumbs up to Chesterfield Valley T-Mobile. They should take back their licensing from that insignificant store at 6215 Mid Rivers Mall Dr. St Peters, MO 63304. Do not use these jerks; go to the Valley!

Gateway Fiber

Gateway Fiber

(10 reviews)

I have been using Gateway Fiber for many years now and have always found their service to be…read moreamazing, knowledgeable, and friendly. It's amazing what a few incidents of bad service can do to a guy's perception of the business. My hardware firewall, which sits behind their modem, is reporting up to 96.2% packet loss, with high latency. I submitted a service ticket 6 days ago and haven't received a reply, so I called them today. Rarely do I have issues, but the few times I have called in, their service has been amazing! That changed today when I spoke to Sarah, who was very dry and kept me waiting long periods between questions, such as "Can I get your phone number?" I mean, she would ask questions to which I would answer, and she just sat there silent. I asked her a few times if she was still there because she was in her own world. I gave details on packet loss, setup, etc., but she kept getting it wrong, and I had to explain again. I was just hoping that she could do a connection test from them to the modem. Then she was asking me about my router, but I kept telling her the problem is way before the router because of the way my system is set up: Modem-Hardware Firewall (in DHCP mode), then the router in bridge mode for wireless devices. Mostly silent, she still didn't seem to get it or be willing to do a connection test. What bothered me most was that she kept interrupting me until I got frustrated enough to tell her I would call back later. She was very dry, robotic, and terrible with the long pauses. As I said, GF has been phenomenal over the years, but between no response to my ticket, her unwillingness to respond without sitting there silently, and their new "AI Assistant" on the main line, really gave me a bad impression today. If I had been a new customer and had this experience with her, I would have kept my old service. I am thinking that if I call back in and hope for someone else to answer, I may be able to get some help.

These guys are amazing! Super easy install and excellent customer response. Highly recommend them…read moreto anyone looking to get away from Spectrum

Verizon

Verizon

(8 reviews)

$$$

Verizon has always been known for their strong network with decent customer service but their rates…read moreand utter lies are beyond pathetic. First, it's the only carrier when you initially sign up you will have a bill in hand or emailed within 48 hours. They attempt to justify this as being for the "first month and a half of service" yet within the next upcoming month you will receive another billing. This is a practice that I have yet been able to find a Verizon Rep to be able to provide a logical explanation. Next, THREE (3) YEARS AGO my wife and I were looking into switching from AT&T to Verizon. We called Verizon Corporate and after spending an hour on the phone with "Gary" he advised us (we have the recording) that if all we wanted were SIM cards as we were being our devices over, if we didn't use the Sims or changed our mind we could simply call to disconnect and throw out the sims. The cards were delivered and we never opened the box. However, within two (2) days we received a bill for $630. I called immediately and advised what we were told, provided the recording along with copies of the chats and emails from Verizon. This took close to two (2) months to straighten out and it was tough as hell due to their absolute bullshit but it was "fixed". After many back and forth a week received emails advising us that the account was closed with a $0 balance. Fast forward three (3) years to yesterday. We are still with Big Blue (AT&T) but called Verizon to look into our options. Immediately they advised us we owed them $130 from three (3) years ago and advised that because WE CALLED THEM LOOKING FOR SERVICE WE HAD BROUGHT IT TO THEIR ATTENTION. They had no information from our prior interaction and threatened us that we had "72 hours to convince them we owed them nothing or they would send us to collections ...". (They sent us to collection three years back but THEY IMMEDIATELY REMOVED THE MARK WITHIN TEN MINUTES OF MYSELF CALLING IN AND DISPUTING IT. They apologized at that time and it was over, I thought. Yesterday I immediately sent them copies of their emails dating back to late 2021 showing the account was closed with an actual credit (somehow) on the account of $12.78. I sent them images of the chats, emails et-cetera. What other proof or information is needed other than EMAILS COMING DIRECTLY FROM YOU ADMITTING YOUR ERRORS AND SHOWING A ZERO BALANCE WHILE CLOSING THE ACCOUNT? I'm aware of a pending Class Action Suit against Verizon for very, very similar circumstances. This doesn't surprise me in any way. These ass-clowns are crooked, and so large the left doesn't know what the right is doing and they document nothing. I'm extremely interested to see how they respond. I'd love to join the CA. Funny thing, when my wife explained the situation to these shit-cyclones reminding them of the fact they are owed NOTHING but we are paying AT&T close to $1k a month and would prefer Verizon's network the Rep actually stayed on a recorded line "we don't care what size of account you could bring to us. $1k is nothing to me and if you switch or not this doesn't affect my employment...". Oh, really? This egotistical corporation with its employees needs brought to its knees.

The only reason I'm giving a 2 over a 1 is that ONE of the managers was extremely helpful. I bought…read morea new Iphone from the OFallon store after being an Android user. I was treated like I would be too stupid to figure it out. There are definite differences and more steps to achieve the same thing you can achieve on an Android in one. But when attempting to download a ringtone from Itunes, the phone locked up 18 hrs after I purchased it. I took it back hoping for a solution and the idiot that sold it to me and the manager on duty laughed and told me to go to Best Buy. "It's not the phone's problem. It's an Apple problem". Luckily I came back later that day when a different manager was there and he fixed it. I will never buy from OFallon again. Terrible attitudes. Terrible customer relations skills and they only care about upselling you on stuff you don't need.

Spectrum - televisionserviceproviders - Updated May 2026

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