Verizon has always been known for their strong network with decent customer service but their rates and utter lies are beyond pathetic. First, it's the only carrier when you initially sign up you will have a bill in hand or emailed within 48 hours. They attempt to justify this as being for the "first month and a half of service" yet within the next upcoming month you will receive another billing. This is a practice that I have yet been able to find a Verizon Rep to be able to provide a logical explanation. Next, THREE (3) YEARS AGO my wife and I were looking into switching from AT&T to Verizon. We called Verizon Corporate and after spending an hour on the phone with "Gary" he advised us (we have the recording) that if all we wanted were SIM cards as we were being our devices over, if we didn't use the Sims or changed our mind we could simply call to disconnect and throw out the sims. The cards were delivered and we never opened the box. However, within two (2) days we received a bill for $630. I called immediately and advised what we were told, provided the recording along with copies of the chats and emails from Verizon. This took close to two (2) months to straighten out and it was tough as hell due to their absolute bullshit but it was "fixed". After many back and forth a week received emails advising us that the account was closed with a $0 balance. Fast forward three (3) years to yesterday. We are still with Big Blue (AT&T) but called Verizon to look into our options. Immediately they advised us we owed them $130 from three (3) years ago and advised that because WE CALLED THEM LOOKING FOR SERVICE WE HAD BROUGHT IT TO THEIR ATTENTION. They had no information from our prior interaction and threatened us that we had "72 hours to convince them we owed them nothing or they would send us to collections ...". (They sent us to collection three years back but THEY IMMEDIATELY REMOVED THE MARK WITHIN TEN MINUTES OF MYSELF CALLING IN AND DISPUTING IT. They apologized at that time and it was over, I thought. Yesterday I immediately sent them copies of their emails dating back to late 2021 showing the account was closed with an actual credit (somehow) on the account of $12.78. I sent them images of the chats, emails et-cetera. What other proof or information is needed other than EMAILS COMING DIRECTLY FROM YOU ADMITTING YOUR ERRORS AND SHOWING A ZERO BALANCE WHILE CLOSING THE ACCOUNT? I'm aware of a pending Class Action Suit against Verizon for very, very similar circumstances. This doesn't surprise me in any way. These ass-clowns are crooked, and so large the left doesn't know what the right is doing and they document nothing. I'm extremely interested to see how they respond. I'd love to join the CA. Funny thing, when my wife explained the situation to these shit-cyclones reminding them of the fact they are owed NOTHING but we are paying AT&T close to $1k a month and would prefer Verizon's network the Rep actually stayed on a recorded line "we don't care what size of account you could bring to us. $1k is nothing to me and if you switch or not this doesn't affect my employment...". Oh, really? This egotistical corporation with its employees needs brought to its knees. read more

The only reason I'm giving a 2 over a 1 is that ONE of the managers was extremely helpful. I bought a new Iphone from the OFallon store after being an Android user. I was treated like I would be too stupid to figure it out. There are definite differences and more steps to achieve the same thing you can achieve on an Android in one. But when attempting to download a ringtone from Itunes, the phone locked up 18 hrs after I purchased it. I took it back hoping for a solution and the idiot that sold it to me and the manager on duty laughed and told me to go to Best Buy. "It's not the phone's problem. It's an Apple problem". Luckily I came back later that day when a different manager was there and he fixed it. I will never buy from OFallon again. Terrible attitudes. Terrible customer relations skills and they only care about upselling you on stuff you don't need. read more

Best service everyone is so helpful. Went to get a new phone they let me look and play with the demo phones and helped me with my plan selection. read more

We had amazing service switching our wireless providers tonight at this location. Kaleb helped us for over an hour while we were trying to switch two different lines from two different providers to Verizon. He really was patient and explained everything to us and worked well with us. He was even very helpful when setting up the phone once we had left the store location. I'm very impressed with the Verizon customer service both at this location and over the phone. read more

I have always had the best experience with the O'fallon store. Recently, Jeff helped me switch over my parents phone (they are out of state). He texted me to make sure they got it all set up. Above and beyond. Sometimes the wait is long; however, I am given the same great service when it is my turn. I plan accordingly. I recommend this team 100%. read more

In May I worked out a deal to lower my bill based on usage and competition. One sales associate work with me and told me to come back if my bill did not reflect the changes. The bill did not reflect the changes I stop by today and spoke with Justin who did not believe me who said the sales person I talked to the last time was not there anymore and made me call him to get verification of the conversation and the changes. He also said I could go to the other store in St. Peter's to talk about it if I wanted to but he was not going to issue a credit. If I was asking for hundreds of dollars I could've understood but the problem was it was a credit for $37. Under no uncertain terms Justin was going to even think about issuing me a credit. You have to wonder where customer service is gone, Justin obviously did not get the training. read more

Terrible and cocky customer service. Didn't seem to care they lost two lines lady actually was excited the black manager walks around with a chip on his shoulder like he owns Verizon this store needs new management or retraining I paid 1200 bucks just because of their attitudes to switch to att wireless I didn't come in to disconnect but their actions resulted in me doing so. read more

I have verizon and I love them as my provider but if you need something dont go here. I have stopped a few times and everytime its been an hour wait. I dont know if its short staffing or what but Its the worlds worst place even if you just want to buy an accessery read more