Matt M came out to check my modem etc. Upgraded installed beautifully Excellent service Debbie B read more

If I could give negative 10 stars I would. Socket is the absolute WORST utility provider I have had in 50 years. I cancelled my service 2 days into a billing cycle and they charged me for the entire month. I returned 2 routers and they charged me for one that was "dirty". 5 months after a service call they billed me $200. with my monthly bill without notifying me. If you need internet service and SPECTRUM is available in your area, I would highly recommend SPECTRUM! read more

Socket has been installed for 2 weeks now, no issues. Our installer Keyshawn S was very professional and provided great customer service.

Signed up for Socket when they first came to Oak Grove, Service when it was new was great, Internet was great while it lasted! last summer it started lagging. I've called they ran test would start running well again a short time after it started buffering again in all my shows. I have waited long enough for it to be fixed for good....... with no light at the end of the tunnel. tired of having to call constantly! I'm paying 90.00 for something that should work with out me calling! I'm irritated with the WHOLE situation I switched and saving 45.00 a month!! read more

Socket has a wrong address, and so someone living in the opposite street ordered the installation on my property. The workers came without notice and had screws onto my brick wall mortar and I will need to fix it myself, as they denied their responsibility. The drilled holes are 3 times more than needed to attach the conduit, which is far from professional. It's simply a trespassing and unwanted damage. The city even has not marked underground pipes yet before they start the damage. Thank God that the dig has not started otherwise it is an even bigger problem. Very bad, frustrating experience. Horrible indeed. I would give 0 stars if there is such an option. AVOID! Added Information: After first time asking them to take their installation away and confirmed with the customer representative, this afternoon I found their worker installed another one on my property! Horrible! They just wanted the installation and the damage regardless of what you contacted them! AVOID!!! read more

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Ryan help us reset and set up the internet. This was by far the best and most painless tech help I've ever received.

I have been a customer for 8 years, internet, phone & TV. When I first signed up with them they were really good, customer focused and if you had to call support, they had someone that could actually troubleshoot and get issues fixed, and costs were resonable. Then about 2 years ago, all you started hearing is "expansion, expansion, expension" and both the service and support went down hill. Service, both internet and TV have become flaky. And calling support has become a pain just like calling Comcast or AT&T, I called one time with a TV issue and had to get the support guy to go look at a TV in their own office to see the issue, there is no way a customer should have to report an issue when they are monitoring at theit end! And if you have a problem on a Wednesday afternoon, to bad support is CLOSED for team meetings. Really? read more

Buckle up - this is going to be a terrible, horrible, no good, very bad review. My wife and I moved to Columbia at the end of July. Anticipating the need for internet to be hooked up, we had squared everything away with Socket to have them come by on the last Wednesday of the month to begin the process. We had initially been made aware that it supposedly is a 5 day process to get our home serviced. Since we are renting, we were told we would need landlord approval prior. We retrieved this approval and immediately called back to relay that. Come Wednesday, we had noticed that no one had been by over the last several days. We called to get an update and were told we never provided the landlord's approval, which is not true. Due to this lack of documentation on their end, we had to push the installation date back to the next Wednesday. The following Saturday, a Socket employee came by to begin the setup process. Shortly after arriving, he informed us that he would need to come back on Monday with multiple other people to send the wiring across the street safely to hookup to the power lines. Totally fair. Monday came around, and of course, no one came by. Tuesday, same deal. Except both days we actually witnessed two separate employees we hadn't seen before park in front of our home in the street, smoke a cigarette without leaving the van, and then leave. Wednesday comes around again, and once again we were told we would have to now wait another week as they didn't have availability until then.... even though this was supposed to be the final day. After expressing the info above and how unacceptable this being two people who utilize internet for work purposes as well as entertainment, we were told they couldn't do anything to expedite this timeline. So finally the next day, the wiring got hooked up to the power lines, but has since been dangling in a coil from the side of our home. I left work early today to be present for the final portion of the process, yet again, and was met by the contractors who work with Socket to complete the installment. They were two very lovely men who had the unfortunate job of breaking the news to me that they couldn't complete the job today as Socket's job was still incomplete and they still needed to splice the line. They were also extremely confused as to why the line was still coiled up and dangling from the side of our home. They were in contact with the man in charge of the job at Socket and they informed me that they were told no one would be sent out to complete the job today. Which marks week 3 of attempting to get the job completed. They stated that they'd be the contractors still completing this job and assured me that they'd be on Socket's radar consistently to get this taken care of as this is ridiculous and unbelievable to even them. They also can't get paid for their job until they complete their job. Meaning that now Socket is not only screwing around with our lives, they're now affecting other people and preventing them from getting paid for their own work. Throughout this process, both my wife and I have had multiple phone conversations with various customer services members and clearly nothing has made a bit of difference. Earlier this week, we had both called to confirm that everything is situated and ready for the installation to be completed today at the scheduled time. We were both assured by two separate people that everything is ready for the final step today. Yet now here we are learning that this is still not true. If the job wasn't half done and we were able to have literally any other internet provider service our home, I would drop Socket right now and go to anyone else. I would quite honestly recommend creating your own internet service from scratch over using Socket. I couldn't report on how good or bad the connection is so maybe it's great! Who knows? I sure don't! And have been waiting 3 weeks to find out! Oh, in case you're wondering, I'm only able to type this shit review because I'm using the hotspot on my phone, like we've been doing for everything. So when our phone bill spikes up to $400, we'll know why. So before you decide to start your internet service with Socket, maybe actually just don't. I hope if you do that you have a normal experience, but I wouldn't bank on it. read more

Caleb H and Billy W came out to help with an outtage and did an excellent, quick, clean job. Excellent service.

Thank you Adam w/ Socket for helping and being patient. Socket always has consistently good connections and service.

Socket's service crews do not respect private property - they've left unfilled holes in lawns and equipment blocking access to property.

After decades of being overcharged by another ISP, we switched to Socket last year. It was as soon as they provided service to our area. The outside installation was a bit slow. The sub-contractors said they were very busy. But once we were connected, it has been so far superior to our old service. Much faster upload speeds and the couple times I've called for tech support it has only been a positive experience. Both times the problem turned out to be on my end (not a Socket issue), but they helped me troubleshoot and resolve the problem. And the price is fixed. I don't have to worry about constant price creep like happened with our past ISP. read more

I got Socket internet and landline service here in mid Missouri. The sub contractors did their things, and it was messy, but things can go that way, so I have no real complaints. The internet and phone works fine, no problems. I went and got a new cell phone and the man behind the counter somehow decided that my Socket landline number should be transferred to my cell phone. I didn't ask for that to be done, so Socket was not to blame. NOW, the issue comes into play. In trying to get Socket to undo the error, I have contacted them and worked with T-Mobile no less than 7 times. Every time, they take info, give pin and transfer numbers and assure me that things will be fixed within days. It never gets done, and every time, Socket acts like it's the first time they have heard from me and we start all over. I asked them if they have no records of all the calls we have had and they say, yeah, that is the case. It's like I have never called them before about it. I have never had worse service getting anything done in my life. The hardware of Socket seems good. Just pray that nothing ever goes wrong or you will pull your hair out trying to get them to do anything customer service wise. read more

what internet company has no customer service past 8pm or at all on the weekend, go somewhere else there are a joke,

I made a call today and complained about not getting certain stations like NBC, CBS since 2 weeks ago. The person on the line at Socket gave my husband some instructions which were hard to follow. This Socket employee was quite rude and was getting very impatient with my husband. So we may have to fire Socket and go to their competitor because that's no way to treat a customer. read more

MANY issues with socket from when we first had the fiber line installed. Extremely unprofessional gentleman was sent to install the cable & I felt unsafe having him in my home. He installed the line & drilled through our siding incorrectly and had to purchase an additional modem to get any kind of service anywhere except the garage. Now I am finally moving and cancelled my service, and they processed it incorrectly (of course have no kind of email confirmation whatsoever - what kind of company operates like that?) and they canceled my Internet a month earlier than they were supposed to and will not turn it back on for three days until they can process it being reset. An absolute mess of a company. read more

The company never showed up to my install date and time. Didn't bother to calll me either. The company doesn't dig under your driveway instead would rather dig your entire yard up and circle your house than bury a line straight to my house because my driveway is in the way. Matt in customer service was very rude and not helpful. Matt refused to transfer me to a supervisor. read more

We had a horrible experience with socket. We signed up this past winter, I asked to be contacted prior to the line being dug due to our dogs. No one contacted me and at 8pm(dark at that time) a truck and trailer pull up to my house. Two men walk clear around our property and ran into our dogs. No Socket logos anywhere... confront them and they said they are contracted and to "go back in the house". THEN we schedule a technician to install our Internet. He is FOUR hours late and wants to turn our current internet off. I work from home and that's not an option. We reschedule another technician the following week... AGAIN hours late. I called customer service and spoke to the rudest woman and we are done. We will not use their services. Fast forward to now, I have a bill for "cancellation" that each time I try to call in about I am told they will send to collections. Horrible company, horrible experience. read more

They were great until they put me behind a CGNAT. Now my entire network is inaccessible outside my home. It breaks any kind of home vpn, Plex, gaming, and really anything that requires your IP address. I reached out to them and asked about paying extra for a static IP, or some other solution. They gave me a no with no discussion. I reached out to them a second time asking if they support IPv6 or plan to support it. Again, I was met with no on both accounts. All the major providers support IPv6. Socket is content not being a major provider. read more

They ruined my sidewalk when the dug a crater next to it and didn't compress the dirt when they replaced it causing my perfectly good sidewalk to drop over an inch creating a trip hazard. The other end of the sidewalk is now cracking. Despite numerous contacts and attempts all I get are excuses. read more

We've had service for about a month now. Speeds are consistent. Customer service has been great and even the installer was helpful and insightful. Super quick installation! No complaints. I pay for 200mbps and pull about 219mbps down and 199mbps up. read more

Terrible customer service. Dug through the front yard and ruined the sod and damaged the sidewalk and then said the house was a business because people with developmental disabilities live there and pay all of their utility bills. When I asked to speak with a supervisor regarding the install was given the old go around and never got a reply. Worst service I ever had!! Wayne P. read more

Got the same "damaged" router BS. Horrible experience! They just need to be honest about charging for returned equipment instead of lying read more

Horrible and dishonest, huge waste of my time. Fiber was installed in my neighborhood not too long ago. Went to make a switch and they had a few folks out Wednesday to run the fiber to my house. It was run through my backyard. I didn't realize it wasn't getting buried that day. I let the technician know I was worried about my dog chewing through the fiber line. He said he would let his boss know so they could expedite the sub contractors, but I had no solid ETA other than 1-2 weeks. I was going to try and hang the line on my neighbors fence, but there wasn't enough slack to be able to do so. Sure enough, my dog chewed through it the following day. On Friday, I emailed tech support about getting the line repaired and buried. I got a call back Monday to get a time setup for Tuesday. I asked and was told the line would be repaired and buried when they showed up this time. Tecnician came out Tuesday to repair, but not bury. He said he was given a 1-2 week lead time, but not sure. He did go ahead and hang it on the fence for me. He also informed me I would be charged a service fee, and another if my dog chewed through the line again and had to be repaired. This was never mentioned the day before. I figured it would be about $100 anyways, but I was also told the line would be buried. I went ahead and called their customer support line and was given the 1-2 weeks lead time again for burial. I asked about the service fee that was never mentioned until after the technician completed the work. After a few holds, with one break of, "Hold on a second, I have a few managers bickering about if this qualifies you for getting charged," I was informed I would be charged. It would be a base rate of $120, $60/hr, and cost of materials. The technician lives 1-3 hours away, and the ticket wasn't closed yet so I couldn't even get an accurate estimate of what this was going to cost me. I was left with an insincere, "Thanks for calling, hopefully your dog doesn't chew through it again." read more

Once Socket deployed fiber internet network in my neighborhood, I waited until my neighbors tried it first. They said it was good. I switched from MC to Socket. I bought their 100Mbps service. I get 110/100 on the regular with a 2-4ms ping. $70 flat. No tax and no modem fee. $70 even. No contract. I have yet to detect any downtime. read more

This is the WORST internet provider I have ever had. My internet was down for almost 2 months and it was such a hassle getting them to do something about it. And when it was finally fixed they expected me to pay for the time I didn't have working internet (including late fees) the customer service is horrible and they are extremely rude. Please look elsewhere for internet if it's an option, this place is a joke. read more

Absolute worse service inhave ever received. The short version is ingave them 4 weeks notice I was moving and need to move my service. They didn't get it moved until 2 weeks after I moved in. Then they still charged me for my old address for a month after I moved. When they buried the line the buried it where my new barn was staked out so the line was cut when we built our barn. They charged me 1200 eene though I had told them not to run the line there but it was easier for the contractor. Now it's been 9 more weeks and I still haven't got the new line I paid 1200 for buried yet. "We will send a email to the supervisor". I call every 2 days checking in. read more

Socket has the best internet service we have had in Columbia, MIssouri. The fiber optic speeds are very fast and reliable and the customer service is always good when I have any inquiries. Thank you Socket! read more

My girlfriend and I paid $450 for the pre-pay 1-year contract for Socket's 'Naked' DSL and now, about 7 months in, we have had about 4 months of somewhat decent connectivity. For the last 3 months, the connection has been dropping every few minutes, making the service effectively unusable. We attempted to ameliorate this several times, and the people I've spoken with on the phone have been friendly enough, but it seems like Socket tries its best to avoid dispatching any tech support. (Incidentally, the initial tech that came to our home was surly, rude, and unhelpful.) We were offered several possible solutions, none of which worked (and one of which involved us spending $10 bucks on a new phone cord, to find out if a faulty cord was the issue). Last week I received a call from one of Socket's people; she informed me that they could see that my connection was still... unstable (i.e. almost unusable). I was told that a tech would appear at my home at some point, and that I wouldn't need to be there. This begs the question... Why didn't they send someone out several months ago to take care of this? Well, this morning I had to do a double-take at the tech's work. A pile of ethernet cable, strewn haphazardly across the grass, exposed wire where he spliced the cable, and his empty bag of Doritos, tossed carelessly on my lawn. Since a picture is worth a thousand words, I've included two of them. If THESE are the professionals, who do we contact to get something done well? I really wanted to stick with a local company like Socket, and their prices were roughly $15 less per month compared to the big cable company in town. But when you aren't getting the service you paid for, you aren't really saving any money at all... read more

Socket - The tech's pile of cable and empty bag of Doritos. Classy and professional! - Internet Service Providers Near Me - Columbia, Missouri

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Don't do business with this company. Charged me for 10 Mb service, I recieved 3. They were incapable of getting it any higher, after literally hours wasted on the phone with them, returning a defective modem, etc. Still charged me for 10. So I switched to cable (literally 70 times faster than what I was getting). I was behind on my bill with Socket (my fault), and they shut off my access on the 1st. I called to cancel on the 6th, and they insisted on charging me for the full month. Let me repeat - they SHUT OFF my service on the 1st. I literally got no service from them AT ALL in March. I canceled my account on the 6th. THEY CHARGED ME FOR THE WHOLE MONTH. And for 10Mb service they knew I wasn't getting, since they had spent hours on the phone with me not solving their speed issue. They're crooks. Don't do business with them. read more

I had Socket for 6 months. I never touched the router I rented from them a single time. When I moved I had to cancel my service. Socket charged me $130 for their router and told me it was "damaged". I know the router had absolutely no damage and I told them I think this is a scam. Apparently this is a trend because other people have review them the same way. read more

I started services in October at my rental house and paid their $20.00 new account fee. This seemed reasonable. I moved into my permanent house in December. I canceled services at the rental house in December 15th. They said it was 7-10 business days to start new services. 15 business days later (30 days total because of the holiday) I had services. They "prorated" my monthly bill since I didn't have services for "15" days. They then charged me $65 to move my account. This put me way over my $80/month fee. So much for the proration. What a bunch of grifters at socket. I'm invested so I am staying but I wish I looked around more when I signed onto this grift! read more

The customer service is terrible. I have been trying to establish service for about a week. Although the technical side is not their issue, the updates and information from them is terrible. The staff that answer the phones are just rude. read more

My husband and I have been so excited! We have waited to get High Speed Fiber in our area for 7 years. As soon as it was available to sign up we did, even before the work began last August. We watched as they laid lines for the fiber to run thru and while work stopped in our area, until this year. Each month my husband called to see if the work would be completed and we would be hooked up. Its now the end of May and we are still waiting. Each time he called no one mentioned a down-payment, but I saw someone on NEXTDOOR stated they had paid a down-payment for Socket. So I had him call -he was told not yet! So we waited- called again and finally they took a down-payment. So we waited- people in areas that just recently got the underground works, were getting it installed in their homes and hooked up to the internet! He called again -still waiting for Socket to hook-up to the house, not even connect to internet! I'm not sure of their policies but this is not a good start. They haven't even marked our yard -Very discussed! Mrs. R. Jones read more

Horrible experience and we didn't even make it to install. We were told 7-10 business days for install. I informed them that my husband works from home and that service must be completed ASAP. On day 10 we still had no service and therefore we told them that if service was not completed by the end of business the next day (day 11 on a Friday) we would be going with another internet provider. They called on business day 12 to inform me that the outside was installed and wanted to schedule the install on the inside. I Informed them that we had already established service with another company and would not be needing installation. They had the audacity to inform me that I would be billed $90 for incomplete set up. I never signed a contract with them and furthermore they didn't fulfill their installation of 7-10 business days. I'm so glad we established service elsewhere, I will never do business with Socket!! read more

Been with Socket now for a while, happy to support a local company. Last month I called them to set up an on-line login so I could pay my bill that way instead of having to call it in every month. When I tried to do that, the login wouldn't work. I couldn't pay the bill by the due date because of that, and got charged a late fee. When I called the next business day to get things straightened out, I found the reason the login wouldn't work was they had left out two of the characters of the email address used as the log-in ID. (Calling them by phone and telling someone what to enter is apparently the only way to set up an on-line login). The customer service person I talked to was apparently an idiot. Him: "Okay, I've got that updated now. Why don't you log in to test it out?" Me: "I can't. My service was cut off because I didn't pay in time, remember?" Him: "I guess you'll be paying by phone then. Will you be using card or check?" ...and not ONCE did he apologize for their screwing it up, or offer to waive the late fee because it was their screw-up. Going to be switching providers as fast as I can get an appointment set up. read more

Our internet service went out five days ago and have been getting the runaround from telephone customer service and technicians coming to the house. Extremely frustrated and disappointed. read more

I just moved into Kelly Highlands Apartments. Socket notified me that they do cover my area, so they scheduled an installation appointment for one week later. The day of installation, no one showed up. I called to ask where the technician was, and I was told that my appointment had been cancelled because Socket does not cover my area?! They did not bother to call or email me to notify me of this cancellation. And now I am without internet. Poor customer service, communication, and quality. I do not recommend. read more

STAY AWAY FROM SOCKET TELECOM! I moved into a new construction home in CoMo. The only internet service "available" for the area. ( I tried spectrum, mediacom and century link first) The first individual I called told me "15 business days" for the install on 12/19/2020. After 2 calls trying to find out more information I was told finally on 01/08/2021 that it was actually 15-20 business days for the "drop in" in the neighborhood. (this was actually done in two days but no one decided to mention this.) Then an additional 2 weeks for "splicing" they added me to a "expedited splice list" at this time (Third call). I noted how I was not pleased and how I was working from home and how it had already cost me $120.00 to buy a wireless hot spot and service to work temporarily and my kids were unable to attend on line school during the covid-19 stay home order. Then on 01/13/2021 they finally completed the splice and called me stating it would be an additional 2 days 01/15/2021 before someone could come and in-house install. and that it was "policy" that they schedule 2 days out no matter if someone is available before that. If I had ANY other option I would go elsewhere. 4 days less than a month to get service is horrible. read more

Where to begin? I switched to socket on 1/31/17. All was fine until May of 2018. That's when websites were loading slowly to the point that often they would time out while loading or I'd get a message about the page not being available. My streaming was worse. Connection wheel would spin around for a long time. More often than not I would get a message, "This episode is no longer available." I put up with this for 4 months then called technical support. I was on the phone with the representative for over an hour with them while he tried all that he could to speed up internet access. That's when I found out that MBS is 4.5. Nothing he tried helped. I called again in late September and got bumped up to 6 MBS. That didn't help improve loading speed. I started with the local cable company and things are fine. So, my conclusion is that Socket tech support is less than forthcoming about the real reason for this type of issue. The reps are patient, though. But wait there's more. I disconnected Socket's services on October 9th. Today I returned the modem. When I asked about a prorated refund of the $60.00 I paid for October, I was told if I had disconnected by the end of September I would not have been billed for October. So since I didn't, I'm on the hook for the whole month ..no proration. I said but I don't have the service. I was told in so many words that this is their policy. The business doesn't seem to care about residential subscribers because the business subscribers are much more lucrative. BEWARE, BEWARE, BEWARE! read more