0 is real rating. Verizon is worst cell phone company I ever dealt with. Don't use them as they lie right to your face and do NOT give a Military discount and I tried canceling my account and they hung up on me, I drove in to a corporate store and they would not cancel my account either. They are desperate for customers but don't believe anything they tell you and run the other way!!!! read more

Bixby on Samsung suddenly appeared and after an hour of trying to turn it off, searching forums on how, etc. we were stymied. Last ditch effort - go to Verizon store where phone bought. Young lady at Verizon store in Columbia MO immediately understood problem (apparently more than a few people experience this.) She was able to show us how to get past the different interface that occurs when Bixby Talkback in charge, and where to change settings to turn it off. Saved us hours of searching for the big clue - use two fingers to swipe not one when the talkback interface is in charge. Great service. Thanks!! read more

Extremely poor service. I would not even give this store 1 star. I was in this store on 23 March 2021 to close my brother's account. He passed away on 12 March. I spoke with Zachary and he assured me that the $108.94 check would close the account. I expressed to him that I did not want my mother who was in an assisted living facility to have to deal with this after I had to return to NC. Not only did she continue to get bills but I just returned to a local Verizon store in NC and paid $24.91 on 8 July 2021. The clerk there could not determine why there was another charge on the bill and when she called it in they told her they could not see it.. So I paid a bill that is unjustified because of either Zachary's incompetence or Verizon needs money so bad that they continue to bill customers after being presented a death certificate. Here is what I would like, contact me with an email to someone at a corporate level so I can send every bit of this information to, along with the total screw-up this same store did when I tried to upgrade my own phones back in Dec. 2020. This is a pure lack of management and lack of training situation. I may never get contacted and this may never hit there reviews but the same story will be posted on the Google review and yelp. read more

Verizon - Payment of $108.94 made on 23 March. - Mobile Phones Near Me - Columbia, Missouri

See all

You be the judge. I signed up for $85 a month which included $35 phone $50 JetPack. First installment $75 as planned. Thereafter, $113. Huh? How did it go from $75 to $113? Bait and Switch is alive and well at this store. If you can get a "real person" on their phone tree good luck. The whole system is designed to frustrate you if you contact the store they say it is a billing question.....you need to press "4". So you are caught in a loop. My recommendation, avoid Verizon at all costs. I've been a good customer for many years but I've had enough. I'm going elsewhere at the end of the month. read more

We have had Verizon for almost 10 years now. This store is FANTASTIC in my opinion. The staff is always very friendly and helpful. You might have to wait a few minutes to see someone or get your problem resolved, but they always get our stuff taken care of. Every time I have gone in, I have left a happy(ier) customer! read more

This five-star review is specific to one manager at this location, not Verizon as a whole, which is a bit of a mixed bag in my experience. I was pulling all my hair out until Chris W. at the Stadium location came to my rescue and prevented me from having a nervous breakdown over my switch to Verizon. Even though he wasn't my sales rep, he went out of his way to untangle a complete mess that my over-the-phone rep had created. It's a long story I won't even try to go into, but it was a mess I had been trying to untangle for six weeks and that had only gotten worse over time with every person I talked to. I still didn't have working phones six weeks later, and no one could help me. Chris reassured me that he was going to take care of everything, make sure my billing was fixed, that our new phones were all set up with the correct #'s, make sure all my issues were resolved, etc. It took several vists (we had to wait for activation & billing, etc.) but he got everything fixed and working and answered every question. I also watched him time and again put on a customer service clinic to every person who walked into that store. There were a couple other reps there who tried to help me before Chris who were friendly enough (for the most part) but couldn't help me. Chris wasn't going to let me walk out without my issues being resolved. No idea what I would have done if it weren't for him. If you are even considering switching to Verizon, do NOT do it over the phone... for the love of God, please, don't. Unless you enjoy pushing your limits of frustration and mental anguish... then by all means, switch over the phone. Otherwise, go talk to Chris W. read more

We have 4 phones on a plan, three with 2 gigs of data usage, one that is an older plan and was grandfathered in with 6 gigs. I have one daughter who, each month, is notorious for going over her allocated amount of data usage. I make her pay for the overage charges when this happens. One month I was talking to a Verizon rep about this when he told me about a plan that shares 10 gigs among all family members -- and that it would be cost neutral to me to switch over to this plan. Sounded great! Just the solution I needed since the other family members rarely used their 2 gig allocation. I very carefully challenged the Verizon rep that this plan in fact would be 'cost neutral' to me. He assured me it would be. Great, so I made the switch to get on the 10 gig shared family plan. Problem was, a few months later I determined that the rep had failed to mention the 'tax' that would be applied to this 10 gig plan. So in fact, it was not quite cost neutral as had been sold. And I was not willing to pay more so that my one daughter could spend more time surfing the web on her phone. I called Verizon back stating that I was not happy having to pay more; I wanted to revert back to my old plan(s). They agreed to drop the 10 gig plan and put me back to where I had been. But what they did NOT do and it took me several months to notice on my bill, was to put the one phone that had a 6 gig plan BACK to 6 gigs. They put this phone at 2 gigs. To me it was VERY straight forward -- I want what I had BEFORE. As of Jan 6, 2016, Verizon is telling me I will have to pay MORE if I want 6 gigs on that phone; the same 6 gigs that had previously been part of the plan. Make sure you always document your calls with Verizon (day, time, representative, discussion notes). Fact is, I don't even need the 6 gigs on that particular phone. It's a matter of principle. Verizon is flexing their muscle. I can choose to leave if I want -- and/or share my experience on social media. read more

If I could give this store a lower rating I would. Customer care sent me here to return an unopened shipment (hour drive each way). They refused. Called customer care back, they told me to go back over there and speak with the manager Antonio they had just talked to him and he would accept the return. Drove all the way back over there immediately since I was still in town and guess what. Antonio refused. Wanted me to drive downtown to 9th street to try and find a fed ex box (after they busted open the shipment so that it was no longer in any condition to ship). I got upset and tossed the box onto the table in exasperation and was immediately yelled at, advanced upon and told to leave. Over all I can honestly say I have never been treated so unprofessionally by a company. Nice to know a company can jerk you around for a week to culminate being disrespected and intimidated by an employee in person. I have half a mind to file a small claims suit for my time and frustration in dealing with this store. read more